Paxton has been around for a while. It is a reasonably sized, clean and bright veterinary where…read morethe staff have always been polite and helpful whether you are popping in, there for an appointment or calling for some advice. Once finished with whatever jabs, pills, etc for your animal, you don't feel that there is a big sell at the end for you to buy more. There is parking out front for customers which is useful given the road they are on. The waiting area is big enough that you do not need to sit with 'conflicting' animals. Generally, you are seen promptly and not left hanging around too much. They are also very accommodating for the odd emergencies. Part of their service, which is very useful is texting you when it is time to give your animal their next dose of monthly pills. Also they will email you when it is time for your next annual check up. The text.... great idea!

We were very pleased with the care given to our puppy. Frankie was diagnosed with parvovirus, but…read moresurvived, mainly thanks to Lara and the team's 24 hour care. It was a very difficult time for us, but they were very supportive and we still have our pup!

Best vets around in Croydon area, they are genuinely interested in your pets welfare. After a bad…read moreexperience with another local vet, I switched to Nelsons and am so glad I did!

We have used Anne Nelson Vets for our dog for over 10 years.We can safely say that they are both…read more professional and caring and will only treat your pet with kindness and consideration for the animals welfare over profit.

I am giving Mark Nelson 1 start because there is more negative options. I took my pet to them…read morebecause of it skin condition which led her to a mass removal. All was cover by my pet insurance only thing they need to do was submit the claim paper either print it by me and vet ti sign it or vet to submit it on the insurance portal. Both services a free by the insurance but requiere vet signature either digital or by pen. They are charging 5£ for this because they feel they like it not having a free option I am just exposed to be asked next time for a feed of 1000 just because the feel like. Definitely they are not there for the actual cares of our pets but to make money at all cost. Not matter from where or how. Philippa who seems to be the person in charge of the Thornton Heath clinic had a very nice approach to the situation and when she saw she has not way to argument why Mark Nelson is changing me this fee for something free she just said "I'm afraid we will not be able to offer you any additional veterinary services until this amount is cleared" We are talking of 5£ which btw no one made me aware needed to be paid for a FREE service

Im sorry to report a very disappointing situation and quite shocked about the last visit i did with…read moremy dog. I have booked the vet for an appointment that cost me 44pounds for less than 4 minutes of conversation. Is pretty disgusting if i have to be honest. Im glad whatchdog is looking into the rises in vet prices. Has coming to a point where prices are getting ridiculously hight for the service provided.

I'm torn on what star rating to give this vets. I would give a 4 for some of the vets, a 5 for one…read morespecifically, but a 1-2 for actual service by the practice. Every single time I go my very anxious cats are delayed by at least 30 minutes, sometimes as long as an hour, sat waiting outside for their appointment. And every single time (over a year and many appointments to deal with allergies) blood work, results, prescriptions etc have been delayed which causes further harm to my pets. like I say, some of the vets are wonderful but I am changing vets finally after a year of trying to get anything on time when my cats are ill and in need of treatment. It's unacceptable service and wait time compared to many other vets out there. If you have a cat who is nervous at the vet, I would think twice about going here.

Everytime I go there I wait at least 30 (once an hour) mins even with appointment. When I neutered…read moremy cat they charged me a 4 digit amount, not explaining me in advance why the bill was so expensive. Now, they don't have cat vaccines up to... they don't know! I spoke to the manager and nothing. Goodbye then. I won't come back.