I am giving Mark Nelson 1 start because there is more negative options. I took my pet to them because of it skin condition which led her to a mass removal. All was cover by my pet insurance only thing they need to do was submit the claim paper either print it by me and vet ti sign it or vet to submit it on the insurance portal. Both services a free by the insurance but requiere vet signature either digital or by pen. They are charging 5£ for this because they feel they like it not having a free option I am just exposed to be asked next time for a feed of 1000 just because the feel like.
Definitely they are not there for the actual cares of our pets but to make money at all cost. Not matter from where or how.
Philippa who seems to be the person in charge of the Thornton Heath clinic had a very nice approach to the situation and when she saw she has not way to argument why Mark Nelson is changing me this fee for something free she just said
"I'm afraid we will not be able to offer you any additional veterinary services until this amount is cleared"
We are talking of 5£ which btw no one made me aware needed to be paid for a FREE service read more