Open on sundays but staff quite unhelpful.
I went there on Sunday to purchase a couple of rabbits, to keep as pets in my garden. It took me about 15 minutes just to get to speak to someone of the staff. I wanted a male and a female bunnies, but I have been told they only sell either ones or the others. Really don't get the point of that policy, as if I am determined in having a mixed couple, I will then go to another shop and get the missing one there. It only results in unpleased customers and loss of sales.
However, the staff member asked me where I was going to keep the bunny, and I said I think in my garden. He said I'll have to get a cage first, because of foxes, and I agreed. I have been shown several cages they had in the shop, but when I've asked if I can get home delivery, they had no clue of how much would that cost, or when that could be done. They have suggested to purchase and get delivery on-line, but they also have said that pets cannot be delivered and would have to get back to the shop and pick up one myself. I have asked if I could get the rabbit and keep it inhouse, until the cage gets delivered, and the answer was a no-no: they can eat cables and furniture. Strange, I thought that was not exactly of their business, and I should feel free to decide if I want get my furniture eaten, but again they have their policy, which is probably "we don't want to sell rabbits".
Fine, that just means that I have to get home (after wasting half a day to get there), make an order online (again, why them? there are so many websites, even cheaper, therefore loss of sales), wait for the delivery, and then come back to the shop to let them ask me the same questions (would it be enough if I tell I have purchased a cage or will I have to show a proof of that?), and MAYBE finally purchase the rabbit I wanted.
Of course that is not going to happen, as I'm afraid they've done enough to loose me as a customer. read more
