They rip you off and the "customer care team leader" is so full of arrogance, they couldn't care…read moreless if you know it. Completely rude and unprofessional. Avoid. We've been using Blythwood for our dog for 5 years, mostly because it was convenient and it *looked* like a high quality vet. I can honestly say that the organisation is woeful. I'm sent random texts about medication on completely wrong dates, regularly. I've asked them to correct this multiple times but nothing has happened. This is doesn't give you any confidence that they have a clue about what your dog needs at any time but it is forgivable. What is not forgivable is how despicably rude the staff are. We subscribe to a monthly plan which includes anal sac secretion. We were charged £45 for it and lied to, told that it was not part of the plan. £45 is already 3-4x the national average price. We since discovered that it is in our plan and made a complain. The "Client Care Team Leader", Lou, who has ALWAYS had an air of "I'm smiling but I really wish you'd stop asking questions and just leave", has just replied to my complaint - in the usual arrogant tone - with this: "Hello, I'm afraid that's the new plan you are referring too not the old plan that you are currently on,you would of been sent a letter or email asking if you wanted to change to the new plan a few months ago So no refund available Thanks Sent from my iPhone" I never received a letter or email. I'm paying £19/month which is what is advertised on their website and including the anal sac treatment. Even if I am wrong, on some small-print-technicality, I'm shocked by the throwaway tone of the reply. It's almost mocking. Unbelievable. They do not care. Avoid and go to a bigger chain. In my experience, the people are actually much more caring and professional at those.

After being with this group for nearly 10 years, since they sold out I;ve seen the quality of…read moreservice diminish and money hungry vets take over. My pet nearly died the other week because they couldn't be bothered to take the time to see her. I ended up having to take her to a vet hospital which cost me over £400 but if I hadn't she would have died

We left their care after a few months of pet ownership as they didn't seem to know much about our…read more(admittedly slightly unusual) pets and we couldn't always see the same vet - and each one had a different idea about what could be wrong. They are always friendly and seem professional, and no doubt they are fine with ordinary pets like dogs and cats, but they are quite pricy. I popped in the other day as they are close to my work, to pick up a supplement I had run out of that I normally buy online, and was shocked at the price of it. It is fine to put a mark up on products, but they charged more than double the cost of buying online.

I can't recommend this place highly enough! I've visited a number of times now and the service has…read morealways been stellar. The staff are very friendly and professional, and they've taken great care of my dogs. Thanks Blythwood Vets!

Old fashioned? Maybe but who cares, best vets to care for your pets for miles around!…read more Colin Poole is an excellent vet... He loves animals and it shows - what most vets need countless x-rays and probes for he can diagnose with his eyes and fingers.... During my 30 years living near Colin's practice I had probably more than my fair share of pets.. I'm not a dog or cat person, I need both... My pets were in excellent hands with Colin and he helped to give most of them long and healthy lives and for those involved in accidents you knew when it was right to stop trying because with Colin its not how much money can I get out of these people its can this pet have a quality life? He didn't tell us one of our cats had cancer, until the treatment stopped working... That meant she had all her quality life without us having to fret. One of the few regrets I have about moving away from Harrow is that I doubt I will ever find a Vet as conscientious and caring... If you live near enough I cannot recommend strongly enough this practice for you and your pets - they may not be open 24/7 but they recommend you an alternative for emergencies when they aren't around (and if they are around and your pet is screaming with pain they'll magically create more appointment times!!) My dogs; Tiffany, Leo and Lucy and cats: Mitzi, Max (x2 - don't ask they were rescue!), Koko, Charlie and Candy are all on the other side of the rainbow bridge now but they all hold Colin and Diane Poole and their crazy surgery Parrot in very high esteem. Thank you Northwick Veterinary for being you. God bless x

We took our 9 week old cockapoo puppy into Northwick Veterinary Service to register her…read more After giving our address and the name of our dog, the vet's wife turned to us and said: "I know what IT is, I just don't LIKE IT!" She then gave us a five minute, cantankerous lecture on why she is against any form of crossbreeding. Not really the warm, friendly, "old-fashioned", family-oriented service we were hoping for.

Taking your pet to a vets can be stressful so you want to find a place that's going to alleviate…read morethat. This vet's is fairly close to a tube station and has a very clean, welcoming reception area. You are also offered the additional comfort that this vet runs a 24 hour emergency service. Unfortunately I had to put a pet to sleep but the empathy offered was very good and it really did feel like the staff genuinly cared. I want a place I can trust for my pets and this lived up to that.

Just seen the BBC Panorama programme and this group are a disgrace from the top down. Be kind to…read moreyour pet and take them elsewhere.

Just the best ! They are so caring and are not vets to pile money onto your bill. They really have…read morecare for my 2 boys so well. Always so welcoming and explain everything clearly . Nothing is too much bother for them . One of my boys is extremely anxious but when he is with Rena and her team they really help him to relax and go above and beyond . I wouldn't trust another vets . Just amazing .