Watch the Panorama programme on them. My own vet - Roberta from South Harrow - featured, saying…read morethat the reason a cat had multiple different claims was that they could claim more money. She diagnosed my 6-year old cat with kidney disease and prescribed life-long drugs, at considerable profit, no doubt. I wanted a more definite diagnosis rather than just basing it on blood tests and agreed to a kidney biopsy. The biopsy needle broke off inside him and they couldn't find it, so just sewed him up again with the needle inside him, which could have been fatal. They refused to do anything about it and tried on no less than 7 occasions to get me to sign a disclaimer saying that they weren't liable, which of course I didn't sign, after consulting a lawyer. When I took him to the Royal Veterinary College to remove the needle and check the diagnosis, they said there was nothing wrong with him. He's now 17 and STILL doesn't have kidney disease, so Medivet has lost out on 11 years of charging over the odds for drugs he never needed in the first place, let alone the trauma they put me through. Don't touch them with a very long barge pole. They're all about profit and not about animal welfare at all in my experience. I complained to the RCVS, but they weren't willing to do anything either.

We came upon this independantly owned vet surgery after having bad experiences with 2 other vets,…read moreand I'm so glad we did. We bought our first ever pet, a german shepherd puppy, and were panicked when we noticed a cyst between 2 of his fingers. We took him to a local vet and they spent 2 minutes looking at his paw and without even explaining or asking us, booked him for surgery the next day and injected him with painkillers and anti-biotics. Having felt that we were being taken for a ride we made an appointment with the pets practice for a second opinion. The nurses were helpful and polite, and a convenient appointment time was very easy to arrange as they open later than most vets. Our vet, Kylie, was really wonderful about everything. We told her our concerns, and she examined him, and told us professionally, but also kindly, what we did and didn't need to worry about. We also got to discuss some of our other concerns as first time pet owners, and she was very helpful. For example, she in the course of the appointment had noticed he had dry skin and that he was a slightly under weight and we may want to consider a different diet. We didn't feel pressured or guilted into doing anything, and she didn't just add things to the bill like the other vet, but I was happy that she took the initiative to notice and let us know. I think what annoyed me about the others is that they didn't respect their ethical and professional boundaries, and it was so in tune with the stories you hear about vet's being scam artists (there was an episode of panorama about it). At the end of everything she decided to prescribe a course of antibiotics, which seemed more sensible than cutting into him at the first oppurtunity like the other vet. Her manner with us and our puppy inspired our confidence in her. We did change the diet which not only adressed the skin and weight issue, but his distaste towards his food which we had noticed. I can't say enough good things about this place. It's convenient as it opens late, has parking, and is easy to get to. It's always clean and a nice environment. We decided to our dog to the puppy class was good, and it was nice to hear about advice and training directly from a vet, and it turns out that this is the only place with a vet-led training class in this area. Since then our poor puppy has a few medical issues, in each case the advice was always good, and we felt safe trusting them as we felt that they really did have our pet's best interest at heart.

Took my young cat there last Saturday, the bearded vet was only concerned about how much insurance…read morewe had, no compassion, very negative. £2.2k within hours for a warming up mat IV and X-ray... saying may need another scan £2k and operation even though the previous scan showed a hairline fracture needs cage rest, they suggest I pay another £2.5k in 6 weeks to all okay... he is getting stronger everyday.... I would not recommend this vet and avoid at all costs

Goddard Veterinary Group had over £10,000 from me for mammary cancer surgery for my baby girl Lola,…read morean intelligent and strong bully girl who fought hard to stay with me, and I her. I was rejected from my insurance, and Goddard refused to help in any way, so I had to use my savings, and put about £6,000 on my credit cards, in trying to save her. A few weeks later, their tactless and callously abusive vet who in the same sentence as was telling me my girl wouldn't make it from a uterine infection that had occurred due to her low immune system recovering from surgery, also stated it was, and I quote, "my fault she was dead, for not getting her fixed;" they're a disgustingly cold and money hungry practise, and they all should be deeply ashamed to work for such a company. They have spent countless hours and resources squeezing me for the debt over the last few years, never once offering any help with the situation. They have now sent me to collections on the final few hundred, after I asked them to clarify my remaining amounts. I advise everyone I know and meet with pets not to use their services unless absolutely necessary, as they are only concerned about the money, and i feel treatment is often substandard (see other reviews online to corroborate these observations). There are many other veterinary practices and emergency vet hospitals out there who will actually value you and your beloved friends, you have been warned..

I've come here with my cat a couple of times, when I've come I was seen 10-15 minutes later than my…read morescheduled time. This is not the reason for my poor review. If anything I like the veterinarians taking their time to look at each animal ensuring they haven't missed anything. This time I was late by 5 minutes to my scheduled appointment. They refused to see my cat, and told me they are rescheduling me on Monday (today is Thursday). I am appalled that they have rejected to see my cat, I am worried for him and it is their job to see if anything is wrong. I would understand if I was late by 20 minutes plus. This just shows me, this place is a business and the veterinarians don't really care for animals but actually care about income. I'm not sure whether my cat will be ok or not but if he does get better it's no help from them. Would leave 0 starts if possible

As an animal lover and a cat owner, of course I want the best for my pet…read more When I decided to neuter my cat I started looking for vet clinics in W10. Some were super expensive and didn't provide after care and other clinics were just too far. Finally I found St Helens. I phoned them up and they were super polite, helpful and answered all my questions. The night before her operation they called me to see how the cat was and to remind me not to feed her that night . The price of the operation was around £200 but the service was incredible. I dropped off the cat at 9 am, she had her jabs done, deworming, her operation and they kept her there until she was fully awake and they were absolutely sure that there is no problem to send her home. They gave me special food -like special post operation food- pain killers, meds, protection collar, next day free check-up and another free checkup after 2 weeks. The place is very welcoming and big, big windows- loads of natural light, there is a small waiting area, a little shop area as well and just incredible people working there. Very professional.

Taking your pet to a vets can be stressful so you want to find a place that's going to alleviate…read morethat. This vet's is fairly close to a tube station and has a very clean, welcoming reception area. You are also offered the additional comfort that this vet runs a 24 hour emergency service. Unfortunately I had to put a pet to sleep but the empathy offered was very good and it really did feel like the staff genuinly cared. I want a place I can trust for my pets and this lived up to that.

Just seen the BBC Panorama programme and this group are a disgrace from the top down. Be kind to…read moreyour pet and take them elsewhere.

This is the best vet I have ever been to Alan the vet is so good and kind with the animals. I now…read moreonly use this one. Don"t be put off by the Highgate Village location - This vet is much cheaper than all the surrounding ones in Crouch End, Hornsey etc Other people I have recommended this place to say the same thing.

From the owner: Animal Medicine and Surgery including Pet Vaccinations, Spaying and Neutering, Microchipping, Pet…read morePassports, Dentistry, Radiography, Cat Grooming, Worming Preparations, Flea and Tick control, Repairs and Maintenance.

The staff are all amazing ,, Sarah and Wendy are always…read morethere to greet you and help you with any issues ,, This vet has been the only practice I have used in the past 30 years and I'm sure that everyone who has had the privilege of meeting Mr Carmichael will agree with me when I say he is not only compassionate about his work but also treats every animal as if it's his own,, Very lovely service and amazing staff highly recommend this vets

OMG! A vet that loves animals snd does not try to sell you bells and whistles. He's a not BS guy…read morethat is actually a lovely man. I brought my puppy in today because the little guy ate two chocolate cupcakes. He saw me straight away and told me to monitor Felix. He didn't even charge me for the visit. My last vet charged me over £120 for a bee sting. I love this guy. ANNNND he even gave me his cell in case Felix took a turn for the worst. Now Americans love to complain about bad service in the UK (true for the most part, BTW), but this guy was a star! So this review actually means something. Andrew, you are AMAZING!!

Attend a first vaccination for my new puppy and the vet was such a nice guy and it seemed like he…read morecared about the puppy so great and the reception staff were so nice to would recommend