We came upon this independantly owned vet surgery after having bad experiences with 2 other vets,…read moreand I'm so glad we did. We bought our first ever pet, a german shepherd puppy, and were panicked when we noticed a cyst between 2 of his fingers. We took him to a local vet and they spent 2 minutes looking at his paw and without even explaining or asking us, booked him for surgery the next day and injected him with painkillers and anti-biotics. Having felt that we were being taken for a ride we made an appointment with the pets practice for a second opinion. The nurses were helpful and polite, and a convenient appointment time was very easy to arrange as they open later than most vets. Our vet, Kylie, was really wonderful about everything. We told her our concerns, and she examined him, and told us professionally, but also kindly, what we did and didn't need to worry about. We also got to discuss some of our other concerns as first time pet owners, and she was very helpful. For example, she in the course of the appointment had noticed he had dry skin and that he was a slightly under weight and we may want to consider a different diet. We didn't feel pressured or guilted into doing anything, and she didn't just add things to the bill like the other vet, but I was happy that she took the initiative to notice and let us know. I think what annoyed me about the others is that they didn't respect their ethical and professional boundaries, and it was so in tune with the stories you hear about vet's being scam artists (there was an episode of panorama about it). At the end of everything she decided to prescribe a course of antibiotics, which seemed more sensible than cutting into him at the first oppurtunity like the other vet. Her manner with us and our puppy inspired our confidence in her. We did change the diet which not only adressed the skin and weight issue, but his distaste towards his food which we had noticed. I can't say enough good things about this place. It's convenient as it opens late, has parking, and is easy to get to. It's always clean and a nice environment. We decided to our dog to the puppy class was good, and it was nice to hear about advice and training directly from a vet, and it turns out that this is the only place with a vet-led training class in this area. Since then our poor puppy has a few medical issues, in each case the advice was always good, and we felt safe trusting them as we felt that they really did have our pet's best interest at heart.

This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

Took my young cat there last Saturday, the bearded vet was only concerned about how much insurance…read morewe had, no compassion, very negative. £2.2k within hours for a warming up mat IV and X-ray... saying may need another scan £2k and operation even though the previous scan showed a hairline fracture needs cage rest, they suggest I pay another £2.5k in 6 weeks to all okay... he is getting stronger everyday.... I would not recommend this vet and avoid at all costs

Goddard Veterinary Group had over £10,000 from me for mammary cancer surgery for my baby girl Lola,…read morean intelligent and strong bully girl who fought hard to stay with me, and I her. I was rejected from my insurance, and Goddard refused to help in any way, so I had to use my savings, and put about £6,000 on my credit cards, in trying to save her. A few weeks later, their tactless and callously abusive vet who in the same sentence as was telling me my girl wouldn't make it from a uterine infection that had occurred due to her low immune system recovering from surgery, also stated it was, and I quote, "my fault she was dead, for not getting her fixed;" they're a disgustingly cold and money hungry practise, and they all should be deeply ashamed to work for such a company. They have spent countless hours and resources squeezing me for the debt over the last few years, never once offering any help with the situation. They have now sent me to collections on the final few hundred, after I asked them to clarify my remaining amounts. I advise everyone I know and meet with pets not to use their services unless absolutely necessary, as they are only concerned about the money, and i feel treatment is often substandard (see other reviews online to corroborate these observations). There are many other veterinary practices and emergency vet hospitals out there who will actually value you and your beloved friends, you have been warned..

Vets practice on Farnham road which alongside their standard practice offers 24 hour emergency…read morehelp. They were fantastic when we took one of our gerbils to them. They were equally fantastic when we called them in the small hours of the morning after witnessing a cat being run over, took the cat to the vets and they saw to it. They even gave us a courtesy call the next day to update us on the cat.

Great staff, always helpful and sensitive when dealing with stressful times for their human…read morecustomers.

Great local vets! The gentleman vet is extremely good with small animals such as my pet rattieshe…read morehas an amazing ability to calm them and leave them in a trance! He is wonderful and wouldn't go anywhere else. Also they were very helpful and understanding when I unfortunately had to have one of my lovely ratties put to sleep.

Both my wife and I are very grateful to the Vets that treated our cat Frankie after he was knocked…read moreover by a car and suffered life threatening injuries. Thanks to the care that he was given by the Vets he is now on the road to a full recovery. We will always be very grateful and would highly recommend Grove Park Veterinary Clinic. Many thanks John & Angela Osborne

They are very helpful and I have been taking my cat Cee Gee there for years. Love there new place…read morein Shepperton. Highly recommend .

After trying 3 other vets in the area, I finally came across Christabel and her staff at Twickenham…read moreVeterinary surgery and think we've finally got it right! They are incredibly helpful, caring and attentive. One of our dogs is a little superstar when he goes to the vets and generally only causes "ooh's" and "ahh ... isn't he cute" kind of havoc when he goes, but the other dog HATES HATES HATES vets, groomers and the like. They have been so kind and gentle with him that he doesn't even dig his heels in when he goes now and they've fixed his colitis up and he's now a happy happy dog. I can't praise them highly enough - the only downfall of this place is the parking, but don't hold it against them... I know they're not happy about it either - it's still worth going there. You can tell how much they care about your small and furries!!

From the owner: We are an independent, community-orientated, small animal veterinary surgery and we pride ourselves…read moreon providing a truly personal, high-quality and affordable service to the amazing pets of Twickenham, Teddington, Hampton, Strawberry Hill and the surrounding areas. Our number one priority is customer and patient care. We have brilliant in-house surgical and diagnostic facilities and a fantastically dedicated team who offer a compassionate and empathetic approach to your pet's treatment. We have a special interest in rabbits and small furries. Two of our vets also practice acupuncture. We have an 'open-door' policy: please feel free to telephone or drop in when walking by to discuss any part of your pet's healthcare. Please call to arrange an appointment if your pet needs any veterinary attention. With our friendly team of qualified and experienced vets, nurses and receptionists, we hope you will find your experience an enjoyable and fulfilling one.

We use this vet for our two cats. It was originally recommended to me by a friend who is a vet but…read morehas moved and now lives too far away to be our vet. I like that this is a small practice with staff who genuinely care about the animals rather than profit which can be a problem with some of the larger chain type of practices. I have always managed to get a same day appointment when needed one of my cats is often getting himself into scrapes and has needed quite a few visits over the years. I do find this to be a lovely friendly caring place and we will continue to use it for as long as we have animals.

This is my local vet and my cat seems quite happy to go there! The vets and technicians are…read morewonderful. Always helpful and cheery. The only things is that the waiting room is quite small and can get backed up. Quite often there is a wait and sometimes there is nobody behind the reception desk. I wish people who had dogs would keep them next to them as it can be frightening for chidren and cats to go past. The fees are good and the vet is lovely, so I continue going there.

The London Cat Clinic is the most amazing Vets for cats! The team are amazing, so knowledgeable and…read morethe facilities are amazing. Such a calm place and all the staff clearly care about the cats and you the owner! I cannot recommend more highly.

Amazing place for cats! Our little Nikita has received excellent attention and care from being…read morespayed to treatment for her colitis. Dr Campbell is very knowledgeable about cats and the team knows how to make them feel comfortable and relaxed. He follows up with patients to make sure everything goes well and that their issues are fully resolved. I and my kitten and extremely impressed with the quality of care and I trust him completely with my pets. This clinic is cats only so it is quiet and clean. Highly recommend it.