The first time I went there my nails were done by Amy, the owner's wife. "Leng" is the owner. Well, I go back twice just to get a man's manicure. First time it was a weekend day, obviously busy. I understand that. Now, I go back on Monday 10am and both Amy and "Leng" (a male) are working on one customer. I walked in and asked if they had time to do a simply man's manicure. The answer I got was from "Leng" and it was in a very unpleasant tone. The response was, "No. We have a lot of people coming in today." There was not one pleasant vibe in his voice whatsoever. Although I was very pleased with the way my nails were done, by Amy, the first and only time, I don't believe I will be going back to this place. Customer service is supposed to be appreciative of someone walking in the door. Clearly, this location does not have this. I hope my fellow YELP users find this review helpful.
UPDATE JUNE 15, 2022:
LOWERED MY PRIOR, INITIAL 2-STAR REVIEW to a 1-STAR REVIEW. (See JUNE 15, 2022 UPDATE BELOW)
I just called to give a 2nd chance to this location because I feel everyone and every place/business deserves a 2nd chance as well as because Amy did a phenomenal job. I'm always one to give people the benefit of the doubt. Today, I just spoke on the phone with "Leng", the owner, and husband of "Amy" who did a fabulous job with my men's manicure the first and only time I visited the location.. Upon calling in, it was made clear by Leng himself, that he was upset with my review. I explained that this is an opportunity to "make it right" as I was able to set an appointment to tomorrow at 1:30pm. He goes on to explain how, during my first/only visit, I was speaking politics. Leng stated that it made the neighboring young (30something) female having her nails done...."nervous & afraid"! My thought, internally was, "why"? And the next thought was, well that's on her, the customer. People do talk politics. We are all adults, supposedly. At any rate, Mr. Business Owner, rationalized his behavior about his lack of customer service after I clearly stated that I will not speak of ANY politics during my visit. He interrupts me as I am speaking and explaining that I have been caring for a 78 yr old mother that just went through 7 chemotherapies and a full hysterectomy and it's resulting stress upon me. Leng's response? ....an unbelievable, "Everyone has their stress. I have my stress." What a minimizing, dehumanizing, uncompassionate response, especially from a supposed 5 year business owner whose objective it is to obtain customers. Unbelievable! It simply boggles the mind. There is clearly a reason why so many businesses fail. This guy's got a LOT to learn. FYI: The source of any review is important, so as to enable the review to have so much credibility or lack thereof. To that point, I am a former franchisee of Liberty Tax Service (top 20% of new franchisees by revenue, entity #5122) as well as an "Area Manager" for Rosetta Stone, Ltd., (9 stores in the Los Angeles market) the international language learning software company used by the military, civilians, and educational institutions. My record in business is impeccable. Verifiable.
As is always the case, I close my reviews by saying the following:
I hope my fellow YELP users find this review to be helpful.
Peace, Joy, Wellness, and Abundance to all, including Leng & Amy, despite this review.
[end of June 15, 2022 review UPDATE.] read more