Sasha's 1st Vet Visit @ Modern Animal Highly recommend - best vet experience I've, or more importantly Sasha, has ever had. Previous vet experience: had to hold her in my arms to even walk in the building, shaking like a 6pt earthquake, heavy panting and would not eat even her most fav high value treats..and while of course on leash, tried to run for the door, straining to get away if she was put on the floor, tail tucked so far under it disappeared. Always a traumatic experience. I was afraid she'd keel over from the stress every appointment. Modern Animal experience: We did a 'happy visit' a couple weeks ago prior to her first appointment: it was filled with awesome treats and lots of sniffs around. Today for our real first appointment, I opened the door to the clinic and she walked right in (on leash), happily got up on the scale and did all her tricks in the exam room for the vet technician and no tucked tail! She will be on a diet the rest of the day after all the treats she got! The pic doesn't really show her calmness but I would never have dropped her leash to take a photo at a vet office in the past. read more

Modern Animal Berkeley - Sasha at Modern Animal in Berkeley. No Fear! - Veterinarians Near Me - Berkeley, California

modern animal in Berkeley is always a pleasure to deal with. they are nice, great with our dog, efficient. all good.

This last visit I was very stressed out, but I was able to get on the app and get an appointment within 30 minutes. Get to the location and be seen by the doctor all within the hour. I had my questions answered and a thorough assessment of my dog, the doctor was very personable treated my pet like family and eased my discomfort, decreased my stress and reassure me that my dog was okay. read more

I made a first time appointment and realized I need to cancel it. I've attempted to phone them over 4 times and never able to reach an actual person regardless of all prompts/phone tree possibilities.I was even told I was reaching out outside of office hours despite the fact that it is 1pm on a Thursday. I also tried to find a way to cancel it by clicking the cancel/modify link on confirmation email which led me nowhere. Because I am unable to cancel this appointment I will contest the no/show late cancellation fee via my credit card. I would never use this clinic as I communication is impossible. So frustrated. read more

I will preface by saying that I really love this vet and the business model. They have been nothing but mostly lovely. In June during a visit for vaccines and pre dental appointment screening they went ahead and signed me up for the All Access plan for $199/year without asking me. When I saw it on the bill I was totally ok with this because I think it is a good plan for my pet. They also gave me a quote for the dental work to be done in September that showed a 10% discount for booking the dental exam the same day. After the dental work was performed in September the bill came and the price was the highest price with no discount. I tried and tried and tried to discuss this with the vet tech who wrote the proposal and she was so unhelpful. I even printed out the estimate and brought it in to show her which she promptly disappeared in the back room with the estimate and never returned it to me. This conversation took place in the waiting room with other clients listening and was so embarrassing. She acted like she had no clue what the discount on the estimate was for and literally ignored me. I ended up paying full price, $2500. Fast forward 2-3 weeks later my poor pup is itching like crazy and crying and his skin is so irritated. I was able to get a last minute Sunday appointment in Walnut Creek, thankfully. My little guy had picked up a skin infection, most likely from the Berkeley clinic during his procedure. They helped us with some meds that worked like magic. Upon our visit we realized we didn't have virtual care on our app that comes with the $199 per year membership. When we would click on Virtual Care it asked us to upgrade our plan in order to use that feature although I had already paid for the most expensive plan in June. The tech was so awesome in Walnut Creek and took a look and figured everything out. We were supposed to get a 10% discount on our dental procedure and the Berkeley Modern Animal that charged me for the All Access plan NEVER ACTIVATED IT!!! Once the Walnut Creek tech figured it out everything made sense. The tech in Berkeley was clueless and had no idea how to listen to me or help me. So frustrating. The Walnut Creek tech went ahead and applied the discount and activated the All Access membership. I reached out to the Berkeley location about this and they still seemed confused and act like they don't care. It's scary because I am trusting them with my loved pet and it feels like a lot of smoke and mirrors and money grabbing. I would suggest paying close attention to this location and their incredible confusing billing and additions that they just add without telling you. It definitely doesn't feel good to be taken advantage of. read more

They helped us at another branch. Thanks to the Walnut Creek location, we now go there, even though it's much farther.

The entire staff (Dr. Diane Royalty, Nurse Cassidy and the receptionist) was attentive and knowledgeable. I felt very supported bringing my newly adopted kittens to their first vet visit. read more

Absolutely thrilled to have this great option for our multiple fur babies in the bay area. The whole experience, from setting the appointment on the app, to showing-up, intake, initial exam, Rx, invoicing/payment, and post-visit follow-up were all 5-star experiences in their own accord. Thank you for an amazing experience, Modern Animal is now our Vet Clinic of choice. read more

My cat has historically been quite fractious during vet visits and I usually put them off as long as I can because I hate to see her so distressed. Dr Royalty and the two techs who were present at my visit went above and beyond to employ fear-reducing strategies, and I've never seen her tolerate procedures so well as she did today. Everyone was patient, knowledgeable, and transparent about costs upfront (as well as flexible regarding which procedures I wanted to deal with later). I also love how streamlined the app is-- they handled the transferring of medical records for me, and it's made it really easy to see what my cat's care plan going forward will look like. The Berkeley office was also very inviting and stylish inside. :-) read more

Been here two times so far, and had two vets with amazing bed side manner. This is my number one priority when finding a vet - someone that can patiently listen to my concerns about my beloved benji (my cat) and to offer safe solutions. Other reasons why this place is great is the customer service, the modern interior design, and the ease of selecting your appointments through their app. This is the new wave of making vet appointments for your pets. Also I got the package deal of spending 200$ one time and getting unlimited free vet exams for the year. So far that's worked out great, especially if you think your pet has an issue that might require frequent visits. read more

Modern Animal Berkeley - Veterinarians Near Me - Berkeley, California

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Lovely staff and welcoming environment! Would recommend to people that are good with using their phones though. I can see why an older person might have frustration with their system. read more

Modern Animal Berkeley - Veterinarians Near Me - Berkeley, California

On time. very thorough and nice to both my dog and to me. Not rushed. Affordable pricing plan. The app is really useful.

I almost never write reviews, but I feel compelled to this time because they truly deserve it. Every aspect of their business is extremely well-thought-out and organized. The staff and veterinarians are super friendly and very mindful of your time, providing the fastest service possible. They are thorough in the information they share and genuinely try to understand all your and your pet concerns. I must say that my dog, Ila (a 4-year-old rescue mix), was very comfortable, which is unusual since she typically freaks out at vet clinics. This was the cleanest vet clinic I've ever been to, and they never tried to convince me for unnecessary services. They explained everything they could do, discussed the pros and cons, and let me decide what I thought was right. Finally, while some people might think it's expensive, I found their prices comparable to other clinics I called. In fact, they were either about the same or just $10 more. Given the quality of service and the comfort we experienced during our visit, I believe they offer great value for the price, possibly even cheaper than many other places. read more

Modern Animal Berkeley - Veterinarians Near Me - Berkeley, California

Dr. Downer gave our 2 dogs excellent care with a gentle, thorough and skilled treatment. She left plenty of time for us to ask questions and we were not rushed at all--which usually happens at other clinics. Plus, the rooms are clean, staff offer beverages to the human clients, and appointment times are honored. read more

We had our second visit to Modern Animal this past Thursday with out big brave (not) Malinois who is petrified of vets. Dr. Downer and her nurse, Anari, were fantastic. They had him relaxed and accepting their care within 10 minutes. No problem with his blood draw or multiple vaxes either. They spend the time they need to - what difference from our human treat 'em and street 'em system. The clinic, like the first visit, was spotless, not overcrowded and the appointment was almost right on time! Berkeley location can't be beat with easy parking in a very nice building. They even have a porthole window on each exam room and write the "patient's" name on it. There is a comfortable bench in the exam room with room for my wife and I to sit down. Dr. Downer appears to be truly knowledgeable and a very competent diagnostician. We regret the passing of our previous vet and their closure but couldn't be happier with Modern Animal. And another shoutout to Anari, the tech who assisted Dr. Downer. She did the blood draw and vaxes with such care and gentleness that our 11 year old Mal didn't flinch. Included in the labs was a urinalysis. The last time we needed a urine sample it took a week of following him around to actually get the sample. Not at Modern Animal! Anari actually walked around the neighborhood with us with a cup on pole and patiently waited for the right opportunity, successfully got the sample and we were done! We were just stunned in a very positive way. And she was a delight to work with as well just like Dr. Downer. Wow! Can't recommend these folks highly enough. BTW, they have a good story too - check out the founders interview on youtube: https://www.youtube.com/watch?v=p3_b-4L7JP0&t=1080s. BTW, the app works great, appt are available in an impressive time frame in this time of vet shortages and you can do everything except treat your pet with the app! I was a little skeptical at first but it works great and it a real time saver putting all kinds of information and services at your fingertips. And their pricing is quite reasonable not withstanding the annual plan of unlimited exams for $200 per year. I sure hope their business model has the legs for long term success because this is the best vet experience we have ever had and we are serious dog people (my wife's hobby for many years was dog sport and training). Give them a try - you won't regret it! read more

My friend and I were really impressed with the service, attentiveness and cleanliness (not to mention cute simple decor) of the clinic. Felt like they took the time and wasn't so rushed to attend to my puppy! Thank you Modern Animal. read more

Simba is 14 yrs getting very sensitive and came thru the dental cleaning and skin mass removal procedure very well. He is eating drinking and walking almost normally next morning . read more

Had our first visit here this week but have been using the app over the last few months for basic questions The app is great and so easy to use. They are super responsive as well! As for the location in Berkeley. Love the convenience of the location near 4th Street. So easy to get to The facility is beautiful and (of course) modern The wait time was super short. We were m the first appointment of the day Our nurse and vet were super nice and thorough Pricing is really transparent. They walk you through all the charges and why. My FAVORITE part that no other vet I've been to... they upload the full summary of the visit to your app. Most places just send you a bill and you need to call them later for an explanation in case you need for your records or your pet needs to go to a specialist, etc. Lovely experience and great service read more

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If you want to get your pet in to see a vet right away, Modern Animal is an ok option. But that's really the only thing going for this business. If you want timely lab results, go to another vet. If you want to speak to your vet about your animal, meds, lab results, etc, and not play what feels like a game of telephone in the app, go somewhere else. read more

Absolutely wonderful!!!! From the greeting walking in the door until we left, my puppies were so cared for.All my questions were answered, the app with care summary make it easy to follow up, The Vet and techs were great. Thank you!!! read more

Personalized service. They attend to your concerns . Also like the ability to communicate via email. Very efficient.

Wow! This is the first time my dog was excited to go the vet. Upon entering, you're greeted by warm energy from the front desk and a beautiful lobby. Check-in was very seamless and we were seen right away for my dog's check-up. I really appreciated how empathic and patient the staff was and their transparency about the whole process. We were able to be with our little one during her shots and tests so we knew what was being done to her. Definitely will be our go-to vet moving forward! read more

This entire team at Modern Animal is truly a cut above the rest. Every staff member was attentive and professionally and wonderfully kind. As the dog mom of two special needs mutts, I've had my fair share of vet experiences. I can certainly say that from start to finish (app to visit) our experience with Modern Animal is one of the best we've ever had. 11/10 recommendation. Also shoutout to Dr. Peng and nurse Emily, they made my pups' day - as well as mine! read more

Great service friendly staff and amazingly clean we have 3 cats that are in great care at Midern Animal

We took our cat to Modern Animal for the first time today and will definitely be back. The vet was caring and gentle doing the exam, and the tech was so sweet with our nervous cat. For some it might be a negative to communicate through their app but for us it's awesome, would so much rather schedule and communicate via app than by having to call on the phone. We did have to wait a while for the blood draw, and they are not cheap, but then no vet is cheap these days. Very good experience, definitely recommend. read more

I think I found my forever vet!! It's so great, you get excellent pet care & customer service. 100% recommend, I have 5 memberships for each one of my pets! It's been over a year since I first became a member. They are extremely transparent about pricing and never make you feel like you NEED to do unnecessary testing. While the membership is $199/yr, I have never felt like I wasn't getting my monies worth. Use my code for REFER50-XWJG8 for 50% off! read more

Modern Animal Berkeley - Veterinarians Near Me - Berkeley, California

Wonderful experience and a pleasant, clean and well lit office. Treatment for our dog wasn't cheap, but what I would expect for the Bay Area. He had an ear infection and hot spots and they were helpful, kind, and informative. We will be taking him here for his vet needs from.now on. read more

I was excited to bring my dog in to this social media hyped new vet clinic today however it turned into a frustrating disappointing experience for me. The gal at the front desk was friendly and I appreciate she offered me coffee or water and weighed my dog with the help of their individually wrapped treat which my dog refused. We were little early for our appointment after weigh in in the lobby, we were put in a small room with cement floor that didn't look very clean. I felt uncomfortable waiting for a while in the tiny room and my dog was also anxious, i was tempted to open the door to let air in, I felt there's no airflow in there. I wished I didn't had to be ushered into the tiny room but instead I'd rather wait in the lobby. Finally, the vet came in and she's not that friendly with my dog, actually she's little uncomfortable/awkward. She had a nurse come in to help her. The whole physical exam seemed quite quick and not thorough. I asked questions and they both answered and that was it. I was concerned my dog may have fleas and she did use a flea comb quickly and saw flea poop. She talked about getting on flea meds. Anyway, she left the room and the nurse gave me prices for the shots and fecal test and flea meds and heartworm test that were recommended. Pretty standard. I said ok I'll think about it and i was told I can come get the flea medication anytime and drop off poop sample. She left the room and said I can take my time leaving. I left the room to go to the front desk and I decided I will get the flea med today. The man maybe a vet tech I don't know what his role is but he was very stressed out and said they are so busy and he cannot get me the medication and there's nothing he can do and the nurse I was just talking to who left my room few minutes ago is not around to help! What?! I'm just standing there with him who's literally frantic with the busyness and then he's said out loud he's got to deal with the person who's waiting outside the clinic with a dog. Ok I guess they are understaffed but why double book to this extend where I can't even get help with checking out and buying flea medication? I was expecting Stellar service from all the great reviews and my first experience was they are quite unprofessional and the man whoever he is was very impatient, unhelpful and unpleasant. The only good thing I got out of this visit was finding out my dog's weight and finding out my dog does indeed still have fleas because I don't have a flea comb and I don't see any on her but she's itching. What's the use when I can't get help in getting the treatment for it because everyone became so busy no one is available except the one person who either refused to go above and beyond to help me figure out a way to get the medication my dog desperately needed. I live closest to Berkeley and because I have the all access membership, I'll have to hopefully find a better clinic in SF or Walnut Creek and better vets. How inconvenient it has become! I was on my app in front of the man at the front desk trying to find the prescription so he can fill it but I found nothing and I tried to start a virtual chat and that didn't work so much for the convenience of the app! I still couldn't believe this bad experience that there's literally not enough people working there or there's a million customers all at the same time to get zero service at the end! Wow! read more

Everything was smooth and professional and this is the type of care I want for my pets

Unfortunately, this Berkeley location has just had a lot of problems. All of the vets and vet techs who opened here are gone. They currently show no permanent vets assigned and are having trouble keeping the doors open almost a year into operations. This means they don't keep normal hours. I tried dropping off a urine sample at 930 am on a Wednesday (within their posted hours) but the doors are locked and the lights are off. They also are unable to do basic procedures like dental cleanings because of staffing problems. We really like the other clinics but are frustrated that the local one seems to be so poorly managed. read more

Modern Animal is amazing! So far I have only been to this location but have been blow away by the service each time I have visited. I was skeptical at first because of the membership fee, but after having a cat whose heart condition progressed and now needed more frequent visits, I quickly found that the membership fee was actually a steal. The app in itself and really great as well, I love being able to schedule appointments at the push of a button and to have all my pets history and invoices easily accessible. Customer service is also readily available and incredibly kind. Unfortunately my heart kitty succumbed to his condition shortly after us becoming members. They gave me credit and let me sign up my other cat in his place and even sent a condolence card. In terms of appointments, MA is a top tier service in itself. From check in to check out, the staff are incredibly attentive and kind. I love how they emphasize comfort not only for your pet but for you as an owner as well. The decor and furniture are pretty welcoming, I was flipping through some of the cool books they have in the lobby, and when we got guided to our check in room they even asked if I would like something to drink. I also really like how they do all the lab procedures in the same room so that your fur child always has you around as comfort. One can only imagine how frightening it is for our fur babies to be whisked away for an appointment then to be separated, restrained and poked. The doctors have been great, they really took their time with at each appointment and do a great job of thoroughly answering any questions I had. I also love how they don't push for any unnecessary and expensive work to be done and are happy to help find cheaper and alternative options. I highly reccomend this vet! read more

So far, loving Modern Animal. Brought our cat in for a wellness check and to get his ear looked at as he had some buildup. The staff was so kind and they do everything to make sure your pet isn't stressed. They use food motivation to help fearful pets (even though my cat wasn't having it, LOL). They were so gentle with our boy and gave us the option of being there while they gave him his shots, cleaned his ears and trimmed his nails. The facility itself is very clean and relaxing as well. Only our first appointment, but we really liked them. read more

Great experience! Made the right choice They were patient and caring and not rushed. read more

Loved my first visit with our two cats. Very personable and professional. I will be coming back!

Easy access with a very nice and knowledgeable vet. Had a pleasant experience. I am tired of calling rude vet schedulers and prefer using the Modern Animal App. Will definitely return! read more

Saturday, 1/6/2024, was my very first visit to Modern Animal (MA) (my dog has most frequently been to El Cerrito Vet), and I was thoroughly impressed. Modern Animal delivers the kind of vet care I have been seeking ever since I adopted my furbaby, Nola. From the professional staff at the front desk to the vet tech (Tatiana) to the vet (Dr. Marion), every interaction Nola and I had was exceptional. I was greeted immediately upon entering and asked if I'd like something to drink. They knew who we were (!) and asked us to have a seat. Within a few minutes, the tech, Tatiana, came to escort us into the exam room. She was professional, friendly, and had a wonderful bedside manner. She explained how the appointment would go, she knew what concerns we wanted to be addressed, and while she spoke to me about Nola, Dr. Marion came into the room. She, too, was professional, friendly, and had a wonderful bedside manner. She'd reviewed all of the medical records I'd sent over prior to the appointment and was completely up to speed on Nola's background before she entered the room. She asked me if I had concerns she could address during my visit, which I shared, and she was willing to answer every question. She performed a nose-to-tail exam and recommended tests while also telling me what was encouraged vs. what was probably necessary. Tatiana took the time to itemize the tests and the costs associated with each. They also encourage fur parents to be present when exams and tests are being done if they are comfortable doing so. I found this heartening. Transparency is of the utmost importance to them, and I appreciate that very much. I decided to schedule this appointment as a "pay-as-you-go" appointment because I wanted to make sure this was a place and these were people I could trust with my Nola. I was so impressed that I signed up for the yearly membership before leaving. They were even able to apply the members-only discounts to my visit, which saved me a nice chunk of change! The Berkeley MA location is conveniently located off I-80, and there is free 3-hour parking on the same block. The lot even has designated EV parking. At 3:30 pm on a Saturday, I was able to find a parking space easily as there were multiple parking spaces available. I have nothing but positive things to say about this MA location. I can't believe I waited so long to bring Nola here! read more

I have been thoroughly impressed with the service I have received from this vet. Communication is very clear, I love that everything can be done through the app and you have free access to the 24/7 chat line which I have used on multiple occasions. Appointments are also very easy to come by so far with next day appointments often available. Pricing is also very reasonable and transparent and depending on your pets needs a paid membership might even save you more money. The staff is super nice and always seems genuinely excited to treat the animals that come in. The office is brand new so everything is quite modern (how fitting) and customer service is stellar. We have been in a couple of times and on the first visit we got a goody bag with a toy for my kitten which he loves. I feel very comfortable recommending this vets office to anyone who is looking to switch or has a new pet. read more

I love them. They're super sweet to me and my puppy. My girl loved them too. They're thorough and know their stuff. I highly recommend going there. read more

Mixed up my appointment date and showed up a day early for follow up labs, totally my mistake and wasn't sure I'd be able to come the following day so I sat down to move the appointment in the app. The team turned my appointment into a tech visit, set up the room and finished the lab draw. I was in & out in 10 minutes even though they had to set up for the lab on the fly! Really appreciate the teams flexibility in helping me get my pups labs done! read more

Went to their Berkeley location, very nice and clean place. They don't force you of the services your pet needs, they'll give a list of your pet's care plan then it's up to you if you want to do it with them. read more