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    Susan Chew , DVM

    4.8 (26 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Susan Chew , DVM

    Pet physical or wellness exam

    Pet vaccinations

    Susan Chew , DVM Photos

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    Review Highlights - Susan Chew , DVM

    Her gentle and wise demeanor made saying goodbye to our best little 24yr old cat friend as peaceful as possible.

    Mentioned in 5 reviews

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    Vesta Veterinary - Sylvie!

    Vesta Veterinary

    (39 reviews)

    Berkeley Hills

    Our dog is now 16.5 after working with Dr. Brown, Chelsea, and recently Ruby for 7 years (and…read moreongoing). Our dog has had many ups and downs, a couple ER scares, and Dr. Brown has patiently walked me through all of anxieties that come with loving a geriatric soul dog. In my mind, you're paying for time - his time, which he's generous with, and more time with your pet. It will always be worth it. I trust this team implicitly and hope they know what kind of impact they've had on our lives by giving us so much time with our dog and helping her live a good life.

    No one picks up the phone during business hours. Called at least 5 times on different days…read more It is a real struggle to communicate with the vet tech. Common sense is not her strength; for appointments (can only be booked by email), she only gives days of availability not times. She rarely responds to emails in a timely manner, even when it involves medications for example that need to be received in a timely way. It is very stressful playing phone tag with her or reminding her to respond to emails. I really like Dr. Brown, but I cannot imagine how I can rely on this clinic when my pet is having an emergency and there is no one to speak to. Voicemail directs emergencies to a third party. It would be terrible to be unable to reach your veterinarians during an emergency. Their physical address maps to a UPS or a rug store so you can't go in person for an emergency either.

    El Cerrito Veterinary Care

    El Cerrito Veterinary Care

    (217 reviews)

    We were quickly ushered into an exam room, minimizing my pets' time in the waiting area. Dr…read more Fernandez performed a thorough examination on both cats right in front of me and patiently addressed all my questions and concerns. She handled my pets with great care, as if they were family. The support staff was also highly professional and quickly and efficiently drew blood for labs. I especially appreciated that my cats weren't separated from me for long.

    Our cat, Roxy, was a very special member of our family! Dr. Fernandez at El Cerrito Veterinary Care…read morediagnosed her conditions expertly. She was diligent about ensuring Roxy's vaccinations were up to date and medications were always current. As she grew older Roxy developed serious health problems like arthritis in many joints, and asthma. She needed regular injections, inhaler treatments, and frequent medications. As Roxy's conditions worsened over the years, the clinic staff taught us how to care for her ourselves, at home. We learned how to give Roxy injections, properly use her inhaler, even administer subcutaneous fluids. It was scary at first, but eventually we got the hang of it. Dr. Fernandez always made a detailed treatment plan. Her proactive and caring approach made a big difference in Roxy's quality of life. She also told us signs of the progression of Roxy's condition. She taught us what to look for, so we could prepare ourselves to make a humane decision. Her guidelines helped us decide when the right time came for Roxy. Because of Dr. Fernandez and her clinic, we actually got to have much more time with our Roxy than we expected! Thank you, Dr. Fernandez!

    Berkeley Animal Hospital - My kitten

    Berkeley Animal Hospital

    (117 reviews)

    West Berkeley

    Best experience for veterinary services in Berkeley. Calm,…read morecompetent and organized from the moment you enter. You can feel confident with the care, your pet will receive.

    Kind staff, but a frustrating and disorganized urgent care experience…read more Our visit took about 1.5 hours. Even though we completed intake over the phone, we were asked to fill out the same information again on paper, and we weren't seen until ~15 minutes after our scheduled time. We also spent a long time waiting due to a lepto test. We were initially told results could take up to 30 minutes and that the assistant would check with Dr. Holliday to see if we could leave and come back. About 20 minutes later, we were told we only needed to wait 10-15 minutes total--by then, we had already waited most of that time unnecessarily. Follow-up was the most frustrating part. The front desk was responsive through the online portal, but not helpful--they repeatedly said they would "leave a note for the doctor" or were "waiting for the doctor to finalize their notes." We later found out test results were available on Tuesday but weren't released to us until Thursday. For an urgent care visit, this delay felt unacceptable. We requested SOAP notes and lab results on Monday for insurance purposes and had to follow up multiple times to get documentation that should have been readily available. The medical care itself seemed thorough, but the administrative side was lacking. Given the cost (urgent care exam alone was $147), I expected a more efficient and timely process. Overall: kind staff, but poor follow-through and delayed communication. For urgent care, I expected a much greater sense of urgency.

    Modern Animal Berkeley - Modern Animal Berkeley Exterior

    Modern Animal Berkeley

    (105 reviews)

    West Berkeley

    Huge thank you to Dr. Dianicia Valencia and the team for taking such good care of Ben today. I was…read morehonestly very stressed and worried when his dew claw injury suddenly became worse, especially after already bringing him in the week before. What I appreciated most was not only the care for Ben, but also the kindness and understanding toward my financial situation. The doctor took the time to explain every recommendation clearly, never pressured me, and helped work with me to find a treatment option that was still safe for Ben while being more affordable. As a pet owner, that level of compassion means a lot. Veterinary emergencies can be overwhelming, and being treated with patience and understanding made the entire experience so much less stressful. Ben may have been a little dramatic today but he came home safe, cared for, and already acting like himself again (especially after snacks). Thank you again for your kindness, honesty, and for truly caring about both your patients and their owners. We really appreciate you so much.

    I'm so impressed with this clinic. They were able to get me in the very next morning. I appreciated…read morethe cleanliness and kindness of staff. Vet was very thorough. I am especially pleased with their portal. Usually portals are SO fussy and this one is great! Also their communication is OFF THE HOOK! Very appreciated, as I didn't just feel like a number! I've found my vet home for when I'm in Nor Cal!

    University Vet Hospital

    University Vet Hospital

    (317 reviews)

    West Berkeley

    University Veterinary Hospital in West Berkeley is a fantastic clinic with a really nice, clean,…read moreand well-organized facility. They have a small parking lot, but there's usually decent street parking nearby. They're open Monday through Saturday by appointment only. I saw Dr. Schaffer for my cat Sophie and she was amazing. She was incredibly thorough, compassionate, and clearly very good with animals. The entire staff was great--professional, friendly, and attentive. I felt very comfortable here, and I think my cat, despite it being a new environment, felt relatively at ease as well. They're very transparent about pricing and never pressured me into getting any specific tests. They answered all my questions clearly and made sure I understood everything. The clinic gives out free treats for both cats and dogs, which was a nice touch. Their prices do lean a little on the higher side compared to some other clinics I looked at nearby but they provided close estimates over the phone beforehand. They offer basic blood/urine work and have an in-house pharmacy for some medications. They also do basic bladder ultrasounds, but for more advanced imaging, they refer out to other nearby clinics they trust. Overall, I highly recommend this clinic. The level of care and professionalism is excellent, and Dr. Schaffer especially was wonderful with my cat.

    Compassionate people and my dog loves them too! Currently…read moreDr.Lam is helping us navigate a troubling set of issues, but he is extremely knowledgeable and treats Buddy, my Shih Tzu mix with kindness and pets.

    Urgent Pet Animal Hospital - healthy and happy!

    Urgent Pet Animal Hospital

    (81 reviews)

    I came in on a same day appointment for my cat who had developed stomach issues. Like a lot of…read moreother cat owners know, it can be stressful finding a vet that can give as good care to cats as they often do for dogs. I came here on a recommendation from my usual vet who were out of availability and boy am I glad. Dr. K was wonderful, empathetic, sweet, and very detailed in her care of my cat. She understood how to approach to my little scaredy cat and did what she could to avoid any further stress. She answered my questions, provided me with important information, and we were on our way! I also want to say thanks to the front office and the vet techs. The place seemed very busy and it seemed they were all working everywhere all at once and even then they were prompt and polite. Although I would happily pay anything to make sure my cat is okay, I can't deny I was thinking about what it would cost since it's an urgent care vet, but I found the price fair and, at least for me, affordable. I would recommend anyone who is looking up the reviews to feel ease when considering Urgent Pet.

    Guess who's back? After arriving from work one day, I noticed my girl was limping?? Like why are…read moreyou doing this to me?! This time, however, I knew where to go, and I immediately call up Urgent Pet and obtain a same day appointment. Dr. K is amazing! She was so patient and kind with my girl and they figured out what was going on. The bill was fair for the services and within a few hours we were back at home with a prescription. Thanks to Dr. K, Dr. Lowe and the other staff, Puma is feeling much better and we have a treatment plan moving forward. Thanks again Urgent Pet!

    Susan Chew , DVM - vet - Updated May 2026

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