I cannot recommend this clinic more highly. My dog was diagnosed and treated by Dr. Julie Lowe. 10 stars for Dr. Lowe. Everything went well. Each and every staff member did a great job. read more

Guess who's back? After arriving from work one day, I noticed my girl was limping?? Like why are you doing this to me?! This time, however, I knew where to go, and I immediately call up Urgent Pet and obtain a same day appointment. Dr. K is amazing! She was so patient and kind with my girl and they figured out what was going on. The bill was fair for the services and within a few hours we were back at home with a prescription. Thanks to Dr. K, Dr. Lowe and the other staff, Puma is feeling much better and we have a treatment plan moving forward. Thanks again Urgent Pet! read more

Urgent Pet Animal Hospital - My happy gal! - Veterinarians Near Me - El Cerrito, California

What a treasure of a practice! Fabulous staff and docs who have gone above and beyond for our dog Joan of Bark on multiple occasions when she has had urgent medical needs. Can't recommend highly enough! read more

Urgent Pet Animal Hospital - Just one example of what "above and beyond" looks like at this stellar practice! - Veterinarians Near Me - El Cerrito, California

Thank you Dr. Kulasekara, Dr. Lowe , Charisma and the entire cre for being so kind and attentive to my cat's sick tummy (and my nervous breakdown). So grateful for your late hours, calming demeanors and extremely helpful discharge summaries. read more

I can't say enough good things about this veterinary practice. My cat has frequent eye ulcers, which every time is treated as an emergency the same day. Every time they have seen her, they have been incredibly kind, patient, helpful, knowledgeable, and compassionate. I could go on and on; at this point, I think I've seen every vet who works there, and I have no complaints and I am very picky about my cat and how she is treated. I guess the only downside is that they can't be my "regular" vet because they're an emergency service only. read more

Urgent Pet Animal Hospital - Veterinarians Near Me - El Cerrito, California

For the past few days my cat was being too aggressive and acting odd. Things came to a head when he decided to pee outside of his litter box several times. I knew it was time to schedule an urgent appointment to rule out any kidney disease or UTIs. I called Urgent Pet Animal Hospital and they provided me with an urgent appointment. Prior to the visit they asked me to fill out a Google Docs form to provide them with information and the reason for my visit. My cat and I arrived and the staff was so welcoming and kind. They checked my cats vitals and got additional information. The vet was so knowledgeable and so patient with my cat. The great news about this clinic is the exam is a few and then any treatment and/or recommendations are given. You can modify, change or get further information from the vet and staff. My cat had inflammation and pain from stress. I received a treatment plan that would need my sign off before we would commence further examination and medicine prescribed. I got the two strongly recommended medicines for my cat and then I talked with the staff about coming for the remainder of his medicine during the week since pay day doesn't come until next week. I am grateful for this kind experience as the staff held space for me when I was crying and worried about my cat. A HUGE THANK YOU to the staff for being compassionate with me and my cat. read more

DO NOT GO TO THIS URGENT CARE. My dog was seen here for a skin rash as well as a foxtail removal. The vet (Dr. Nilanthi Kulasekara) was great, and I was planning on writing a great review for her ( I had a long discussion with her afterward about the nice review I was going to write), but unfortunately I have had a terrible experience ever since the visit. When I was checking out that day, I expressed that I needed the bill to reflect that my dog was seen for a foxtail AND skin rash, because my insurance will not cover the foxtail removal (as it is acute) but routinely covers his chronic skin rash. The (close to $1000) bill they provided me with was rejected by my insurance because all interventions were put under foxtail removal. I have been contacting Urgent Pet for 1.5 months with a very simple request- asking if the bill can accurately reflect that he was seen for BOTH a skin rash and foxtail removal. The receptionists and manager have been extremely short and unhelpful throughout the past 1.5 months. They keep punting me from person to person and saying "just email us". I have sent numerous emails and spoken with multiple people over the phone regarding this simple request. The manager said "he was seen for a foxtail removal and the bill reflects that"- and was unwilling to help me. I am not asking for a bill or medical records to be falsely altered- I am asking them to be correct. Certain interventions that were done were unrelated to the foxtail removal, as he was also treated for a skin rash. It is a shame that the front office (reception & management) are so poorly run that I am now having to write a terrible review & have told friends with pets not to go there. At any other urgent care or vet I have never had an issue with this. Most places are happy to provide billing that accurately reflects & breaks down the visit, because they understand that pet insurance only covers certain chief complaints. With a bill that is close to $1000, it is a shame that I have to pay for the entire visit out of pocket because the front desk is unwilling to do their job. Thank you for your care Dr. Nilanthi Kulasekara, and I hope for your sake this clinic can be run more smoothly, because pet owners simply should not have to run into this issue. I have seen multiple other reviews indicating that the front desk staff and manager (Misty) are short, rude, and unhelpful. I am a Charge Nurse of a pediatric emergency department, so I understand that in a high stress environment, billing is an additional annoyance- but it matters and it affects peoples' lives. Even in a high stress job, it is important to treat people with patience, hear their concerns, and do your best to address their issues. I sincerely hope that Dr. K can find better staffing, as she provides excellent care and deserves management that also reflects the high caliber of care, warmth, and dedication she provides. read more

Administration issues - Getting a response from billing was the worst. I had dispute with CC company.

I came in on a same day appointment for my cat who had developed stomach issues. Like a lot of other cat owners know, it can be stressful finding a vet that can give as good care to cats as they often do for dogs. I came here on a recommendation from my usual vet who were out of availability and boy am I glad. Dr. K was wonderful, empathetic, sweet, and very detailed in her care of my cat. She understood how to approach to my little scaredy cat and did what she could to avoid any further stress. She answered my questions, provided me with important information, and we were on our way! I also want to say thanks to the front office and the vet techs. The place seemed very busy and it seemed they were all working everywhere all at once and even then they were prompt and polite. Although I would happily pay anything to make sure my cat is okay, I can't deny I was thinking about what it would cost since it's an urgent care vet, but I found the price fair and, at least for me, affordable. I would recommend anyone who is looking up the reviews to feel ease when considering Urgent Pet. read more

Urgent Pet Animal Hospital - Veterinarians Near Me - El Cerrito, California

Staffs are nice and friendly! The veterinarian was also very kind and helped a lot in explaining my pet's problems. Very professional! read more

Urgent Pet Animal Hospital - Veterinarians Near Me - El Cerrito, California

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My 6 months old puppy woke up with what I thought was pink eye (red irritated eye with green discharge) and his normal vet didn't have any appointments so I was told to go to go here. Thankfully they were able to get him in today, unfortunately it was not a great experience. The vet techs were great but the vet who saw us Dr. Nilanthi Kulasekara did not have great bedside manner. She told me dogs don't get conjunctivitis and if he did have conjunctivitis it would be in both eyes, not just one. So we are looking at a cornea scratch or pressure infection that untreated would cause him to lose his eye. She also questioned why I waited until the third day of him having an irritated eye to come in and when I explained it didn't seem to be bothering him (no scratching, squinting etc until today) and I was waiting to see if it would clear up on its own she cut me off to tell me it was bothering him that's what the redness means. I was pressured into doing a full eye work up and that he would need to be sedated and was quoted an estimate of $700 on the low side. When I asked about trying to treat for conjunctivitis first, or starting with just seeing if he had a cornea scratch I was told it would be "negligent". After paying the $700 deposit, him being sedated, and a full eye work up by the vet techs Dr. Nilanthi Kulasekara came back in the room to look at his eye just to tell me it was in fact conjunctivitis and all he needed was two different eye drops. I was credited back $65 of the $700 spent but left with a poked and prodded sedated puppy who had to be carried to the car and what I feel was a scammy money grab. While I understand it is important to rule out serious issues, it would have been nice to be given multiple treatment options, a more narrowed down diagnosis of what was most likely going on with his eye, or trying to examine his eye further before insisting on sedation. On another note, it would be nice for the emailed invoice to include a breakdown of the services provided rather than just a dollar amount. read more

I highly recommend Dr. K and the team here, especially for cat owners. They possess a wealth of knowledge and show immense kindness, which is so deeply appreciated when caring for a senior cat. The facility is modern and equipped with advanced testing technology that is hard to find at other clinics. Dr. K takes their time, never rushes, and has a truly incredible touch. I am incredibly particular about the care our cat, Bell, receives, and I fully trust this team. Thank you for doing wonderful, above-and-beyond work, particularly during those scary moments. read more

When they say they offer exceptional care, they mean it. Our cat was seen today after spending many hours waiting in an ER the night before, unable to receive care due to more critical cases coming in and needing help first. We were feeling worried about her and wanting her to be seen as soon as possible And Dr. Audrey Buatois and the team of vet techs relieved SO much stress and made the visit as smooth as possible. We especially appreciated their kindness and communication and willingness to go the extra mile to make sure our cat was comfortable and well taken care of. Cannot say enough good things, thank you all so much! read more

Excellent customer service. I called regarding an emergency with my puppy and even though urgent pet animal hospital was not able to help directly, the lady on the phone was an angel for referring to an emergency hospital. Thank you so much for helping me! read more

Soooooo... went back to UP today for a different animal and different issue. Because of my experience one month ago, I purposely didn't book the 3:40p appointment that was listed as available on their website. Instead, I simply drove there. Welp, when I got there I was told by the front desk person that they do not accept walk-ins and are appointment only. This was in direct opposition to what I was told previously and wrote in my prior review. Also, as there was only one doctor who already had two procedures going on, that he "didn't want to overwhelm" them. So he said that we could not be seen. These doctors are trained ER doctors from what it reads on the website. I write that because saying that a doctor will be overwhelmed makes it seem like they would be frazzled. Could be just poor word choice but I just don't believe that any doctor trained and practiced in emergency medicine would be that. read more

The ability to make an appointment for same day urgent care (but not immediately life threatening) is a relief in an impacted industry.

Very kind and professional Drs. Fast response. They are always there when my pet needs urgent care.

My husband took our kitten in last night as it appeared to be a emergency. Kitten was very sick and we were very concerned. Wasn't eating but was drinking. This high energy kitten was lethargic. It appeared he had a respiratory issue and an eye infection. Because they do not have 24 hour care my husband was sent home with eye medication and nothing else. And told he needed to find place that had 24 hour care. And blood work done to find out what was wrong. None of this was done by them. The poor guy came home and crossed the rainbow bridge in my husband's arms 6 hour later. They are not a true emergency or urgent care facility. Update: I spoke to my husband and he felt all you were concerned was the dollar amount what it could cost not the wellbeing of the animal. Maybe we both are "old school" when it comes to our animals. Our retire vet, which we had over 40 years was like a family member. And he understood we would do anything for our pets. However maybe if it had come across that you cared he would not have had been supported in making a decision on some of the care for the kitten. To him it was more like it was all about the money Sorry I cannot change the rating. You will not have to worry about us returning. read more

We unfortunately had to take our cat in, but the ease of booking an appointment for same day care was great and a much better option than waiting 6-8hrs in an ER! When we arrived we were seen within 5 minutes by Dr. Chan who was very kind, helpful, and gave us updates throughout the process. She also ensured all of our questions were asked. They are very responsive to phone calls I had to follow up. From being there for a good chunk of time, I got to see how busy yet efficient and important all of the employees here are! Jade was super helpful as well. Thank you all so much! read more

You can't really say going to the emergency vet is ever a great experience, but wow, they took such good care of us and our dog Stella. We will definitely use them again the future, albeit hopefully not soon! read more

This place is close to our place and easy to get to. The staff was really nice and helped us right away when our little baby girl cat had broken out due to fleas. We couldn't stay with her, which is truly what we prefer, but I also understand that not all locations can do this. The nurse who helped us was super friendly and comforting, we loved her. She gave us tons of helpful information which we appreciated. The doctor was informative, patient, and answered all of our questions and gave us very good advice for the future if we ran into this type of situation again. This place can do same day appointments which is great especially when you have an emergency! read more

Taking your fur baby to urgent care is stressful. The staff here is excellent! They made us feel at ease, explained the process of what they were doing and followed up after the visit. The Vet and staff took the time to listen to us and get to know our dog. Unfortunately for our pet we've been here twice in the last two months. Both visits have been very professional and kind. read more

We brought our cat to Dr. Kane and staff. This was my first time at this facility, though my daughter had been here previously with other pets. The staff was largely helpful, knowledgeable and attentive. We both super appreciated Dr. Kane. He was patient, gracious and helped talk us through our choices and ultimate decision. We were very happy with his service. read more

Urgent Pet Animal Hospital - Veterinarians Near Me - El Cerrito, California

My cat being the naughty little baby that he is got himself into a bit of trouble and I needed to take him there because I didn't already have established vet care and I was really impressed with everyone from the front desk to the vet veterinarian to the technicians. I would absolutely not hesitate to bring my animal here in the future. He was very well cared for and I'm very grateful. read more

These people are amazing - kind and compassionate. We took our sick cat in and they really took care of her

Took a feral cat here with a leg injury. The cat was thoroughly assessed. I had never been to an emergency hospital. My dog has a regular vet. $160 for the visit. I would use Urgent Pet as a regular vet if possible. read more

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Overpriced scam of a business. Charges through the nose for very basic stuff. Had to ask for just the very basic procedure until we can see the real vet. The very basic "care" was saline solution for hydration and the final bill was over $300! It involved literally administering fluids. They don't take CareCredit, so you're better off going to the emergency vet that takes CareCredit. read more

Went for my dog . They gave her meds . I gave her meds right after I got home and an 1/12 later I get a cal saying she would be better with a different medication. And no refund for first prescription cause I gave her 2 right when I got home. They say the can't refund cause I gave her 2 pills already and can not return it to stock. Don't prescribe meds if you don't know which will be effective. Wait for the radiologist. I feel like I've been scammed!! Will not be returning to this location. Staff was great tho!! I will state that!! read more

Such friendly staff! I called same day and they were able to give us an appointment that evening. Dr. Lowe was so kind and knowledgeable. They were quick to get us in the room and we didn't have to wait long for the doctor. Definitely recommend! read more

I wish yelp would let me give 10 stars for Dr. Julie. She removed an abscess right above my dog's eye with incredible professionalism and genuine care. Julie explained everything clearly, handled my worry with patience, and made sure my pup was comfortable throughout the visit. My dog is now almost 100% healed, and I couldn't be happier with the outcome. I wish Julie could be my dog's regular vet--she is amazing, confident, and truly compassionate. Highly recommend for anyone seeking top-notch, caring veterinary care. read more

Friendly professional staff. Same day appointments for an urgent issue. Willing to work with me on a difficult (but lovable) cat.

Great backup when our dog's vet is unavailable. Nothing but top, professional service and care.

My 9 month puppy was suffering from cherry eye, I called on a Friday they got him in Saturday morning. We were immediately seen. Very professional and sweet! Upfront with pricing. Exam, dye tint to see if there's infection, prescription eye drops, lubricants, numbing, and cane for $350. Worth every penny. read more

Urgent Pet Animal Hospital - They saw our onyx the very next day after I called! Prescribed eye drops and did a dye test. - Veterinarians Near Me - El Cerrito, California

VCA Broadway Animal Hospital in Oakland referred me to Urgent Pet Vet & they were able to get me a same day appt. for my cats emergency of possibly loosing his eye. We paid $149 exam fee and were able to go in the exam room while Dr. Nilanthi Kulasekara weighed and examined his eye & was very thorough on making sure we understood everything, she is excellent and knows her stuff & is very caring and understanding & kept him a few hours for diagnosis which was a large corneal ulcer on his left eye and conjunctivitis and she was able to save his eye. The meds prescribed cleared up everything and instructions from her have his eye looking normal. They are bit pricey but they definitely know what their doing. All staff very professional and attentive to your needs. read more

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my dog wasn't feeling well and her behaviors started to make me worry. She wasn't eating and shaking uncomfortably. I started to look for places near me that I could take her to and this was the only place within 10 miles of me that would be able to see her same day that wasn't emergency pet care. I immediately felt relief The staff were so warm and caring. They were kind when greeting us for our appointment and they were fairly prompt. The vet that examined my dog was very thorough and willing to chat with me about all of my worries. She walked me through multiple options and made me feel comfortable to make any decision. What made me really happy with their service is that they followed up with me by phone, and when they did, my dog felt worse. And they were willing to immediately fill a prescription for me while having a 15 minute phone conversation, which felt above and beyond. This visit was about 4 months ago and today my dog is doing well thanks to their advice and care. I'm so grateful for this urgent pet hospital and their staff putting their heart into their job and also being extremely reasonable with their treatments. They helped me get through such a stressful time and would highly recommend their services if you are looking for a reliable team read more

I brought my elderly cat to Urgent Pet several months ago after he suffered extreme and rapid weight loss and seemed generally lethargic and uncomfortable. Dr. K and Dr. Lowe have been exceptionally helpful. They're always courteous and take time to explain the situation in detail. Additionally, the office staff and veterinary technicians are all polite, knowledgeable, and hardworking. The level of dedication and compassion exhibited by everyone has been remarkable. And I am happy to say that my cat is doing much better now, too, thanks to the wonderful care he received from Dr. K, Dr. Lowe, and everyone else at Urgent Pet. read more

We returned from vacation and unfortunately, our beloved dog, Bebe, started having bloody diarrhea. We decided to seek treatment after she started appearing lethargic and lost her appetite. We were able to get a same day appointment with Dr. Kouch within the next two hours. Dr. Kouch and staff were so sweet and kind during our visit. There was minimal wait time. Bebe can be apprehensive with strangers and with a new environment, I knew she was kind of stressed out. But Dr. K's staff were so kind and gentle with her. Dr. Kouch answered all our questions without judgement and offered multiple options for treatment. They were not pushy with regards to what she should get and Dr. K even wrote two prescription scripts after we left so we could pick up the medication through a different route because it was cheaper. They even gave us some recommendations for pet dentists. She followed up and sent her Bebe's visit notes that night as well as an email the day after wishing Bebe's speedy recovery. Would definitely recommend this place to a friend. I wish Dr. K could be her primary care doctor because she was so sweet! :) read more

Our experience on a weekend for our cat went well. She had symptoms that were serious but not emergency, so we called and made an appointment for the afternoon. They are not open holidays or after hours. It was a little weird that when we called right as they opened, the phone was forwarded to someone's personal voicemail, but then a couple minutes later I called again and the receptionist picked up and was professional. We arrived a little early and they got us into a room quickly. The receptionist was nice and complimented our cute cat. Everything in the exam room looked quite clean. Mel the tech came quickly to take vital signs and was really sweet to our cat. Dr Juliet Bowdidge was delightful, so gentle and discussed the possible options. We agreed to do a urinalysis which they can do in their house lab and then send out for an outside culture. Initial estimate was $699 and they took a $400 credit card deposit. The total ended up being just under $600. Not cheap but we had to have the cat seen! The urine sample withdrawal was super quick, then the doctor came to explain. One of us was back in the car with the cat by 1:30. This was the longest wait, we waited for the tech to have time to package and bring the meds for almost half an hour. We got home almost exactly 2 hours after start of our appointment which is much better than at emergency rooms. Overall a good experience and we recommend and would use them again, though we hope we don't need to! read more

Thank you so much for treating Luna Tuna last night. Everybody was very helpful and professional. Under the circumstances with her diagnosis I could not have asked for a more sympathetic staff . read more

So incredibly grateful for Dr. Luehman and the staff here at Urgent Pet. This was a bit of a drive from us but she was highly recommended by another wonderful exotic vet in the Bay Area. I gave them a call and after realizing the urgency of the situation. They were able to see my bunny Lola for a life saving surgery right away. Dr. Luehman is very knowledgeable and easy to talk to. She calmed my nerves and laid out all the options to give the best possible care for my fur child. She gave frequent updates to ease our worries, which I know can be difficult in busy vet clinics like this one. Our Lola would not be here today without her! I can't thank her enough. read more

Urgent Pet Animal Hospital - Veterinarians Near Me - El Cerrito, California

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