My dog overdosed on his med in the middle of the night (yes, it was my fault ). Took him to the…read moreEmergency service within 30 minutes and the really nice night vet had his stomach empty in no time. He's doing great and the experience was really smooth. And pretty affordable, all things considered. I have one complaint, though. I called twice to the front desk to ask a couple questions about a prescription for my dog. The woman on the phone was not very helpful at all. She couldn't answer my questions and kept referring me to their website, not knowing where on the website I could find what I was looking for.

Overall, fine. I was a patient of this clinic basically ever since I got my first cat in 2018, the…read morestaff are amicable, appointments are easy to get, and they see you promptly and update you on your pet's condition often. I would give this place 5 stars. However, when I came in for my cat's yearly checkup in 2024, Dr. Sirkis had started the appointment accusing me of not caring for my cat's pain and was not willing to hear anything edgewise related to my cat's medical history once she had formed that opinion. When she found the mass in my cat's throat, her tone changed from rude to just plain awkward. "Oo... *wince* He has cancer." As I started to ask about his prognosis while crying and hyperventilating, she gives me a "Yea... Sorry" and "Well, when do you want to schedule the euthanasia?" I was shell shocked that someone who was supposedly regularly interacting with patients would so callously bring up putting down my child. I responded that I would make an appointment with an oncologist (who was infinitely more patient and sympathetic, shout out Dr. Kidd!), and she responded with "Well, if you want to go see someone who's going to say exactly the same thing I did, sure." After the appointment, I double checked with the nurse who came out with my cat to make sure there was truly nothing to be done. In contrast, she was super gentle and sympathetic, and she let me have a good cry. She was a real one for helping me keep it together. Later, when Dr. Sirkis called me with my biopsy results, she continuously brought up euthanasia over and over again. Nothing about keeping my cat comfortable or how long I might get to keep him around. Just "euthanasia" "when do you want to euthanize" "euthanizing would be..." It was cruel and heart wrenching. I asked her to stop talking about euthanasia and to never contact me again. She still sent me a generically printed get well card, rub a little more salt in the wound I guess. The issue is not that she wants me to consider euthanasia. It's that she was heartless and cruel in her demeanor. She was the person I was supposed to depend on during this process, and instead, she made the grieving process even more isolating and emotionally taxing. I felt uncomfortable even having to contact the hospital for more pain meds just in case I would have to talk to her again (in which, even though she knew my cat was in pain, would insist on only giving me a few days dose worth, so I would have to continuously make trips for more medicine, even though the oncologist was perfectly fine giving me a week or two's worth). I literally waited until only now to post this review because I finally moved and don't have to fear the possibility of this horrid shell of a person potentially taking out her displeasure on my other cat during an appointment. She's a terrible person, and since she was so willing to kick me down when I was low, I will say that her last name is perfectly fitting for a clown like her.

The staff is the most caring for pets, they really are compassionate - everyone from the front…read moredesk, to the techs, to the doctors. I love that you can get same day appointments in a pinch. Care and advice is excellent.

I departed a while ago from another vet due to their repeatedly jostling my dog's MAST cancer sites…read more(this uniquecancer is triggered by histamines) and insisting on tests to confirm an obvious condition. My my, what a difference experience the BAnimalHospital staff and doctors. They listen. Carefully. They are courteous, efficient and kind. No having to pay for tests to confirm what is already known -- unnecessarily. I think they are stellar. They are also proactive. There's usually parking out front (metered). The wait times are reasonable. Recommended!

Wow the vet is really caring and answered all my questions I had during my visit. The reason I left…read moremy previous vet for Campus Veterinary Clinic is because the previous vet just rushed us all the time and didn't feel like they really cared about the issues at hand. We have to do fluid therapy and they provided all of our options. We decided to do it ourselves and they gave us a tutorial on how to do it at home to save money. Great experience so far and glad I found Campus Veterinary Clinic

Unfortunately I am leaving this vet practice after taking my cat there for several years. They…read morehave become rigid, unfriendly and inhumane. They seem focused on making money and suggesting random tests and procedures. They refused to refill my cat's food prescription he has been on his whole life and insisted I bring him in for a check up before they refilled it even though I was running out of food. They demanded I schedule a visit and falsely accused me of cancelling a prior appointment in order to get the food. The vet I saw was sour and examined my cat for around 2 minutes. As I was waiting to be seen in the waiting area, a guy came in and asked to speak with a manager because his dog had the wrong blood work done and he wanted a refund. The tech I met was very nice, was patient and handled my cat gently so I will give 2 stars instead of 1.

We've had to come here twice now. The first time, in 2023, our tiny kitten was diagnosed with…read morepanleukapenia. They were so kind, as we said goodbye to our tiny boy that we had bottle fed and raised from birth. The in house diagnostics are great. We didn't have to wait long at all for the test results. The 2nd time, we brought in our elderly girl. She was 16. When her vet turned us away when we came to tell them we were coming in (they told us "maybe tomorrow"), we headed here. She'd been sick a while, we knew it was coming. Of course, that didn't make it any easier. The staff here was absolutely wonderful. As soon as we walked in, they took us out of the lobby so we wouldn't have to sit with all the happy/healthy animals. They didn't question us, they saw her and told us we were making the right choice. They brought her a soft cat bed to lay in. They gave us all the time we needed to hold her and love her, until we were ready. No pressure. Then they allowed my 16 year old daughter to hold her beloved girl until she was gone. We were allowed more time with her. Then they gave us each a vile of her beautiful fur. We weren't rushed. We did everything on our terms/time. And our girl left this world surrounded in love. I would 100% recommend PETS Referral Center. I hope we never have to go back. But, we would of we had too.

Im writing this review to thank all the team at PETS for their honesty and empathy during one of…read morethe hardest moments I have experienced. I went online and filled out the forms necessary for an emergency visit. When I arrived they were already expecting her, despite it being 4th of July, things moved quickly. Our dog was of old age, not eating, and lethargic. I was expecting that it was likely she was in the middle of passing away, which the team confirmed. The team put me in a room where I could talk with my family and make a decision with them (since I was dog sitting and everyone else was out of town). While the decision needed to be made quickly about next steps, they were empathetic and patient with us. We opted to put our girl to sleep; she was in a lot of suffering. The doctor was so respectful and it was a peaceful process. Thank you for caring for our Chispita. We are grateful for a sad yet peaceful experience.

I'd like to update my review on Modern Animal. When I posted the initial review, I had someone from…read moreMA contact me that same day and ask to speak on the phone. I will say that I do feel that my concerns and frustrations were heard and that they took appropriate actions to make it right. I have continued to go to MA and since have not had issues of my appointments being cancelled. I would also like to say, even with my original review, the staff at MA are ALWAYS very kind and attentive, and I feel that they have my dogs best interest at heart, from day one. I appreciate MA for contacting me and trying to make things right, and it makes me feel more confident in continuing using them in the future.

Huge thank you to Dr. Dianicia Valencia and the team for taking such good care of Ben today. I was…read morehonestly very stressed and worried when his dew claw injury suddenly became worse, especially after already bringing him in the week before. What I appreciated most was not only the care for Ben, but also the kindness and understanding toward my financial situation. The doctor took the time to explain every recommendation clearly, never pressured me, and helped work with me to find a treatment option that was still safe for Ben while being more affordable. As a pet owner, that level of compassion means a lot. Veterinary emergencies can be overwhelming, and being treated with patience and understanding made the entire experience so much less stressful. Ben may have been a little dramatic today but he came home safe, cared for, and already acting like himself again (especially after snacks). Thank you again for your kindness, honesty, and for truly caring about both your patients and their owners. We really appreciate you so much.

University Veterinary Hospital in West Berkeley is a fantastic clinic with a really nice, clean,…read moreand well-organized facility. They have a small parking lot, but there's usually decent street parking nearby. They're open Monday through Saturday by appointment only. I saw Dr. Schaffer for my cat Sophie and she was amazing. She was incredibly thorough, compassionate, and clearly very good with animals. The entire staff was great--professional, friendly, and attentive. I felt very comfortable here, and I think my cat, despite it being a new environment, felt relatively at ease as well. They're very transparent about pricing and never pressured me into getting any specific tests. They answered all my questions clearly and made sure I understood everything. The clinic gives out free treats for both cats and dogs, which was a nice touch. Their prices do lean a little on the higher side compared to some other clinics I looked at nearby but they provided close estimates over the phone beforehand. They offer basic blood/urine work and have an in-house pharmacy for some medications. They also do basic bladder ultrasounds, but for more advanced imaging, they refer out to other nearby clinics they trust. Overall, I highly recommend this clinic. The level of care and professionalism is excellent, and Dr. Schaffer especially was wonderful with my cat.

Best.vet.ever! Dana Schaffer was the most patient, competent and caring vet we've ever had - and…read morethere have been many! She took her time making Genesis, my German Shepherd, calm and comfortable before doing a very thorough exam. She explained her thinking clearly, gave background literature and was also very cost conscious in her treatment recommendations. So grateful that she's just around the corner! A++

If you are in the need for an in-home euthanasia visit, I highly recommend Dr. Grant. We were…read morelooking for someone who would transition our adopted feral cat at home. Mer did NOT want to be in a carrier, his stress and anxiety levels were running high. Having the ability transition him in the comfort of our home was, for all of us, perfect on many levels. I called the clinic, explained what I what I wanted to do and they had me reach out to Dr. Grant via email. He was responsive, communicated all the pertinent details to me and we scheduled a date. My husband and I have "graduated" many furbabies in our lives so we are not strangers to the process, but when the day came, Dr. Grant arrived and went over the procedure one more time to make sure I would be at ease. He did not rush and Mer moved on peacefully. We still have four dogs who will eventually need help in moving on. It gives me great comfort to know I can reach out to Dr. Grant when it is their time.

Dr. Grant is wonderful and caring. He has helped us on three different occasions with end of life…read moredecisions for our dogs. The service he provides is invaluable. Highly recommend!

Our dog is now 16.5 after working with Dr. Brown, Chelsea, and recently Ruby for 7 years (and…read moreongoing). Our dog has had many ups and downs, a couple ER scares, and Dr. Brown has patiently walked me through all of anxieties that come with loving a geriatric soul dog. In my mind, you're paying for time - his time, which he's generous with, and more time with your pet. It will always be worth it. I trust this team implicitly and hope they know what kind of impact they've had on our lives by giving us so much time with our dog and helping her live a good life.

No one picks up the phone during business hours. Called at least 5 times on different days…read more It is a real struggle to communicate with the vet tech. Common sense is not her strength; for appointments (can only be booked by email), she only gives days of availability not times. She rarely responds to emails in a timely manner, even when it involves medications for example that need to be received in a timely way. It is very stressful playing phone tag with her or reminding her to respond to emails. I really like Dr. Brown, but I cannot imagine how I can rely on this clinic when my pet is having an emergency and there is no one to speak to. Voicemail directs emergencies to a third party. It would be terrible to be unable to reach your veterinarians during an emergency. Their physical address maps to a UPS or a rug store so you can't go in person for an emergency either.

Our recent VCA in Albany closed and moved our records to this location. We've been here twice and…read moreboth times the staff and doctors were very friendly and open to any questions we had. Also, the crew was very friendly to our dogs and made them feel more relaxed. They are busy, so sometimes appointments are pretty far out. If they give you the option, they can place you on a waiting list and if anyone cancels you get a text for that available appointment. Compared to our original VCA, they have extended hours which is very helpful. Thank you all for your friendliness and compassion!

Great initial visit. Was able to ask questions to ensure my guy stays healthy for a long time. Very…read morecaring and adaptive to the animal (my pup has a lot of energy) ensuring the animal is comfortable and well treated. I wish my doctor's office exhibited the level of care they provided. Front desk could be better. In my multiple experiences with them, it's felt more like checking boxes than providing customer service (over phone and in office). Won't get into the nitty gritty (because all other staff was great) but I was able to notice differential service between me and other owners. Everyone should be treated with equal respect and care, would not want this to be mistaken as bias. My pup had such a good time, I dont think he will associate the vet with something to be scared of. Considering my pups story, this speaks volumes of the dedicated staff and the environment they cultivated

Dr. Chew is the most amazing woman. As a death doula, there is no one I can recommend more highly…read more She is empathetic and kind. Her serenity accompanying me through one of the most difficult losses of my life was a gift.

I'm not sure what took me so long to write this review, part of me thinks it's because saying…read moregoodbye to my best friend was so hard, and I still miss her 2 years later. That said, Dr Susan helped my wife and I through a very difficult time. She helped me say goodbye to my sweet elderly cat who was suffering with cancer. We did it in the warmth and comfort of our own home, and Dr Susan was very sweet, gentle, and caring. We could not have asked for anything more, and I highly recommend her. If you're on the fence about saying goodbye to your elderly pet this way, you should know that our sweet girl passed very calmly in her own bed, surrounded by the people who loved her. I'm grateful that we got to part ways with her relaxed and comfortable.