We were quickly ushered into an exam room, minimizing my pets' time in the waiting area. Dr…read more Fernandez performed a thorough examination on both cats right in front of me and patiently addressed all my questions and concerns. She handled my pets with great care, as if they were family. The support staff was also highly professional and quickly and efficiently drew blood for labs. I especially appreciated that my cats weren't separated from me for long.

Our cat, Roxy, was a very special member of our family! Dr. Fernandez at El Cerrito Veterinary Care…read morediagnosed her conditions expertly. She was diligent about ensuring Roxy's vaccinations were up to date and medications were always current. As she grew older Roxy developed serious health problems like arthritis in many joints, and asthma. She needed regular injections, inhaler treatments, and frequent medications. As Roxy's conditions worsened over the years, the clinic staff taught us how to care for her ourselves, at home. We learned how to give Roxy injections, properly use her inhaler, even administer subcutaneous fluids. It was scary at first, but eventually we got the hang of it. Dr. Fernandez always made a detailed treatment plan. Her proactive and caring approach made a big difference in Roxy's quality of life. She also told us signs of the progression of Roxy's condition. She taught us what to look for, so we could prepare ourselves to make a humane decision. Her guidelines helped us decide when the right time came for Roxy. Because of Dr. Fernandez and her clinic, we actually got to have much more time with our Roxy than we expected! Thank you, Dr. Fernandez!

The Codornices team has been our trusted partner for our critters health, from new kitten adoption…read moreto senior cats at end of life. Our vet Dr. Gurley and the supporting staff are gentle, calming people and excellent communicators. At last visit, our current cat started purring during an exam, much to everyone's amazement. And this is a cat who typically hides whenever anyone except family enters a room.

This has to be one of the top veterinary practices in the east bay…read more It is well run with very competent veterinarians. In particular to me, they have little problem handling cats who are less than cooperative.

Dr. Grant is wonderful and caring. He has helped us on three different occasions with end of life…read moredecisions for our dogs. The service he provides is invaluable. Highly recommend!

If you are in the need for an in-home euthanasia visit, I highly recommend Dr. Grant. We were…read morelooking for someone who would transition our adopted feral cat at home. Mer did NOT want to be in a carrier, his stress and anxiety levels were running high. Having the ability transition him in the comfort of our home was, for all of us, perfect on many levels. I called the clinic, explained what I what I wanted to do and they had me reach out to Dr. Grant via email. He was responsive, communicated all the pertinent details to me and we scheduled a date. My husband and I have "graduated" many furbabies in our lives so we are not strangers to the process, but when the day came, Dr. Grant arrived and went over the procedure one more time to make sure I would be at ease. He did not rush and Mer moved on peacefully. We still have four dogs who will eventually need help in moving on. It gives me great comfort to know I can reach out to Dr. Grant when it is their time.

Huge thank you to Dr. Dianicia Valencia and the team for taking such good care of Ben today. I was…read morehonestly very stressed and worried when his dew claw injury suddenly became worse, especially after already bringing him in the week before. What I appreciated most was not only the care for Ben, but also the kindness and understanding toward my financial situation. The doctor took the time to explain every recommendation clearly, never pressured me, and helped work with me to find a treatment option that was still safe for Ben while being more affordable. As a pet owner, that level of compassion means a lot. Veterinary emergencies can be overwhelming, and being treated with patience and understanding made the entire experience so much less stressful. Ben may have been a little dramatic today but he came home safe, cared for, and already acting like himself again (especially after snacks). Thank you again for your kindness, honesty, and for truly caring about both your patients and their owners. We really appreciate you so much.

They are very professional and knowledgeable. There is little wait time. Prices reasonable. This is…read moreour vet now

Best experience for veterinary services in Berkeley. Calm,…read morecompetent and organized from the moment you enter. You can feel confident with the care, your pet will receive.

Kind staff, but a frustrating and disorganized urgent care experience…read more Our visit took about 1.5 hours. Even though we completed intake over the phone, we were asked to fill out the same information again on paper, and we weren't seen until ~15 minutes after our scheduled time. We also spent a long time waiting due to a lepto test. We were initially told results could take up to 30 minutes and that the assistant would check with Dr. Holliday to see if we could leave and come back. About 20 minutes later, we were told we only needed to wait 10-15 minutes total--by then, we had already waited most of that time unnecessarily. Follow-up was the most frustrating part. The front desk was responsive through the online portal, but not helpful--they repeatedly said they would "leave a note for the doctor" or were "waiting for the doctor to finalize their notes." We later found out test results were available on Tuesday but weren't released to us until Thursday. For an urgent care visit, this delay felt unacceptable. We requested SOAP notes and lab results on Monday for insurance purposes and had to follow up multiple times to get documentation that should have been readily available. The medical care itself seemed thorough, but the administrative side was lacking. Given the cost (urgent care exam alone was $147), I expected a more efficient and timely process. Overall: kind staff, but poor follow-through and delayed communication. For urgent care, I expected a much greater sense of urgency.

Dr. Chew is the most amazing woman. As a death doula, there is no one I can recommend more highly…read more She is empathetic and kind. Her serenity accompanying me through one of the most difficult losses of my life was a gift.

I'm not sure what took me so long to write this review, part of me thinks it's because saying…read moregoodbye to my best friend was so hard, and I still miss her 2 years later. That said, Dr Susan helped my wife and I through a very difficult time. She helped me say goodbye to my sweet elderly cat who was suffering with cancer. We did it in the warmth and comfort of our own home, and Dr Susan was very sweet, gentle, and caring. We could not have asked for anything more, and I highly recommend her. If you're on the fence about saying goodbye to your elderly pet this way, you should know that our sweet girl passed very calmly in her own bed, surrounded by the people who loved her. I'm grateful that we got to part ways with her relaxed and comfortable.

Dr. Kim literally saved our bulldog. She was so skinny,…read morecouldn't walk and had allergies that no one could figure out. We thought we'd have to put her down. But we took her to Dr. Kim as recommended by a friend and after a few months, she was like a puppy again. Running around and acting goofy again. The only thing we still can't figure out is her allergies but he has it managed to the point where she's comfortable. She still stinks though but that's just how she is lol Dr. Kim really cares so much about his patients. I was going to post this years ago... but I guess I didn't complete the post. It's a good thing I didn't. A few years have passed and now we bring our other dog too. Dr. Kim and his wife, Young are wonderful and we love going to them. You will too!

Kind and experienced Dr. Kim and Mrs. Kim have always helped our cats stay healthy and happy! They…read moreare a wonderful team.

We took our dog here for complications after a tooth extraction. We were there for about 3 hours in…read moretotal, and in that time I was incredibly impressed with every single staff member. They patiently endured all kinds of rudeness, borderline harassment, and ungrateful treatment from owners who were clearly stressed about their animals. It was very obvious that everyone who works here has the safety and health of the animals in mind, even when the adults are less than grateful. Everyone whose pet was stable was seen in order, which took some time because while we were there they got 2 different animals who required emergency treatment and were immediately rushed back. While we were waiting the staff chatted with us and generally made us feel really welcome. The vet was very clear and understanding about what was going on with our dog and we left with the right treatment and medicines. She is now feeling much better.

I'm really sad to rank this place so low. I've taken three of my cats here for the past three…read moreyears. Two of my cats were seniors who past from chronic kidney disease and one from cancer. They really took care of my girl in oncology but she didn't make it. They provided clear expectations on the quality of life for my two elders girls and helped me make the right decisions to put them to rest. My youngest cat, who we only had for less than two years, has shown sign of chronic gastrointestinal issues and every time we've take him in, they weren't as compassionate. Within his less than two years of life, he's been to the ER for the same symptoms four times. Three were at PETs. We chose to bring him here because of our past experience with our girls. For his care here, the vets were evasive and push incredible expensive diagnostic that didn't actually solve the issue. Every single time they just gave him pain meds after blood work and radiology showed nothing wrong. We didn't want to say anything, but Dr. Peterson seemed to be on a stimulant or some kind of meds while she spoke to us. She kept repeating the same questions over and over after we answered them and was talking a mile a minute and continously interrupting us. It was jarring. She wouldn't refer us to a specialist or internal medicine unless we wanted to pay even more. This is very predatory. Thankfully, we brought him to another facility for the same situation when we couldn't make it to PETs. After gathering records from that office and PETS, this facility called me and sent me a list of internal medicine practices I could take my cat to. They did this without forcing us to come in or saying they couldn't do it unless we did more procedures. They got back to me the same day with his records. This is a stark difference from how we were treated at PETs. PETs didn't send his records for several days. They spelled my name wrong several times after asking me multiple times how to spell it and continued to say they could help us further unless we wanted to pay more. They have become a money-grabbing predatory practice. And I can only say this with confidence because of the stark difference on how we were treated at PETs vs the other facility. We have enough evidence to take him to internal endoscopy ourselves without dealing with PETs anymore I'm really sad to rank this place so low. I've taken three of my cats here for the past three years. Two of my cats were seniors who past from chronic kidney disease and one from cancer. They really took care of my girl in oncology but she didn't make it. They provided clear expectations on the quality of life for my two elders girls and helped me make the right decisions to put them to rest. My youngest cat, who we only had for less than two years, has shown sign of chronic gastrointestinal issues and every time we've take him in, they weren't as compassionate. Within his less than two years of time? He's been to the ER for the same symptoms four times? Three were at PETs. We chose to bring him here because if our past experience with our girls. For his care here, the vets were evasive and push incredible expensive diagnostic that didn't actually solve the issue. Every single time they just gave him pain meds after blood work and radiology showed nothing wrong. We didn't want to say anything, but Dr. Peterson seemed to be on a stimulant or some kind of meds while she spike to us. She kept repeating the same questions over and over after we answered them and was taking a mile a minute and continously interrupting us. It was jarring. She wouldn't refer us to a specialist or internal medicine unless we wanted to pay even more. This is very predatory. Thankfully, we brought him to another facility for the same situation when we couldn't make it to PETs. After gathering records from that office and PETS, this facility called me and sent me a list of internal medicine I could take my cat to. They did this without forcing us to come in or saying they couldn't do it unless we did more procedures. They got back to me the same day with his records. This is a stark difference from how we were treated at PETs. PETs didn't send his records for several days. They spelled my name wrong several times after asking me multiple times how to spell it and continued to say they could help us further unless we wanted to pay more. They have become a money-grabbing predatory practice. And I can only say this with confidence because of the stark difference on how we were treated at PETs vs the other facility. We have enough evidence to take him to internal ourselves without dealing with PETs anymore and hopefully can get him proper treatment instead of a bandaidand hopefully can get him proper treatment instead of a bandaid.

You will be waiting at least 10 min in their front area just for someone to come to the desk. I've…read morehad this almost every single time I come to this location.

I've been trying to get my dog some mange medication that she sorely needs and all i'm getting is…read moreweight on hold.Wait on hold wait on holdthat she sorely needs and all I'm getting is wait on hold. Wait on, hold, wait on, hold. Their level of customer service at this office is almost none existent if you need to get your pet quality, pet care.Don't go here because they will not care about you! I am switching vet clinics immediately because these guys are a disgrace

I came in on a same day appointment for my cat who had developed stomach issues. Like a lot of…read moreother cat owners know, it can be stressful finding a vet that can give as good care to cats as they often do for dogs. I came here on a recommendation from my usual vet who were out of availability and boy am I glad. Dr. K was wonderful, empathetic, sweet, and very detailed in her care of my cat. She understood how to approach to my little scaredy cat and did what she could to avoid any further stress. She answered my questions, provided me with important information, and we were on our way! I also want to say thanks to the front office and the vet techs. The place seemed very busy and it seemed they were all working everywhere all at once and even then they were prompt and polite. Although I would happily pay anything to make sure my cat is okay, I can't deny I was thinking about what it would cost since it's an urgent care vet, but I found the price fair and, at least for me, affordable. I would recommend anyone who is looking up the reviews to feel ease when considering Urgent Pet.

Guess who's back? After arriving from work one day, I noticed my girl was limping?? Like why are…read moreyou doing this to me?! This time, however, I knew where to go, and I immediately call up Urgent Pet and obtain a same day appointment. Dr. K is amazing! She was so patient and kind with my girl and they figured out what was going on. The bill was fair for the services and within a few hours we were back at home with a prescription. Thanks to Dr. K, Dr. Lowe and the other staff, Puma is feeling much better and we have a treatment plan moving forward. Thanks again Urgent Pet!