The food was very good but the attention of the employees was very bad. the oven man is rude. Saturday 05/27/2023

The blonde worker is rude af walks away when you try to ask something and just nods her head instead of using words, bad customer service if you don't know how to have good customer service and speak to customers, shouldn't be working in this industry pick a different job lol. Sits on her phone while handling and waiting for pizzas how is that sanitary? Doesn't even wear gloves. I don't even leave reviews but this worker rubbed me the wrong way and deserves to be checked for how rude she is. read more

I'm here for the diary free cheese!! Finally a place w vegan and gluten free pizza options! I order here all the time

I've been to other locations and I must say this location is the worst I've ever seen. The area around the ingredients was dirty, they drink area was dirty, the soda machine had ice piled up under the drink options, the tables were not cleaned, the workers were pushing dishes across the floor and the workers were complaining about being at work in front of us. Whoever the manager is they really need to get on the workers about professionalism and clean. I gave them 2 stars instead of 1 because the lemonade was good and the pizza was ok. read more

I like Mod pizza but this location is so dirty and nasty. One time I came in and there were gnats flying everywhere all around the food. I tried to give this location another chance since it's nearby where I live and the food line was disgusting and the floor was even worse. It looks like that hadn't cleaned anything in weeks and food was just building up on the floor and caked up in the crevices of the food compartments. Whoever the manager of this location is must not be making sure their employees are keeping things clean. The city needs to come out for a food inspectionbecause I am sure this location can't have an A read more

They seemed VERY inconvenienced to do their jobs. Never been so uncomfortable and awkward in a MOD pizza before. The girls working there were very short and rude. Probably should stay home or find another job if customer service is tough. read more

If I could give zero stars I would . So disappointed with this location. The pizza is fine most the time but the service is SO BAD. I will literally drive 20 minutes away versus the 3 minutes to this one from now on. I ordered online through THE MOD APP... at 7:05. I ran a few errands and got there around 7:30 , my promised ready by time via the app was like 7:35..... then I proceeded to wait . And wait . And wait. They hadn't even started my order. Half the people in line walked through, paid and got their pizzas before my order was even started. They didn't even begin to make my pizza until 7:40 something. Finally at 7:50 my pizza was ready. Annnd my order was incorrect. Even though it was typed out correctly very clearly on the receipt, they hadn't done it right. Also I didn't receive one of my items and had to ask for it. I honestly would have waited to speak to a manager but my family was waiting on me at home starving by this point. The worst part is that through the app they make it to where you have to tip beforehand. I hate that I tipped these people 20 percent for crap service! Nobody in this location is polite. Everyone seems annoyed to have to wait on you. This particular night the beverage machine was broken on top of everything else . read more

Going here made my night. I had a rough night and the employees were very courteous. I have dietary restrictions and they didn't make any issues of my request. Especially Jai, he said "we aren't just a pizza place we are a people place." Thank you for the great food, service, and kind words! read more

We love other locations BUT this one lacks organization! They ran out of mozzarella cheese in the front line and decided to pack all of our ingredients on our pizzas without cheese... guess that's ok for some but it does make a soggy mess and doesn't cook the same? A pizza place that can't even keep cheese stocked? I had to tell her I didn't want it cooked that way and asked her to make it all over again??? Why can't all of their locations be as great... this one surely isnt? read more

Been to MOD a few times before, but this was my first time at the new N Fry location, and safe to say, they did not disappoint. All the staff was extremely welcoming, and a few even made it a point to actually connect with us, which is relatively rare for any restaurant experience. The location is also super convenient! (After lunch, my sister and I went straight to buying groceries at the Wal-Mart across the street.) read more

Great place to go eat with friends and family. Employees are very welcoming and ask if you've been there before. Food was amazing and it was baked to the right temperature. It's also affordable so you don't have to spend too much. I recommend this place 100% read more

I've had pizza all over the country. This is in my top 3 - and it's chain store no less! This store in Katy was a little slow to start but after going a few times, my most recent visit it was evident they had worked out the kinks. Fast service, great staff, fantastic pizza, great vibe. Lord help Domino's and Papa Johns if they start their own delivery. In the meantime, it's worth the trip. Good stuff. .... And the 'anchovy' review on here... you need to get over yourself. Really. read more

Way to go! We came in with a bus load of high schoolers literally nearly 50 people! They were excited and accommodating and were able to ring us up on one ticket! Will def reccom end to others ! read more

I was soooooooo excited that a Mod Pizza location would now be in Katy and I couldn't wait to try it out!!! Initially I was going to Whataburger and now I wish I had!!! I have been to the Mod Pizza off of Memorial and Dairy Ashford and that is my favorite location and to the Mod in Cypress. Both of these locations greet you so nicely. I cannot say the same for this location on Fry. I walked in about 10:33 a.m. so they had just opened at 10:30. No greeting at all!!!! Okay, there was an older couple completing their order so I waited patiently. I can hear the young guy at the register explaining a card that he had given to each of them. They complete their order and the young guy greets me and takes my order. Same process to order the pizza so no problem there. They bake my pizza and as the young guy boxes it, I ask him, " Was the card you were explaining to them some type of rewards program?" He replied, " No, it a Manager's thing, where you randomly give the card to customers and upon their return they get a free pizza." I replied okay and he boxed my pizza. I walked out thinking to myself, "Hmmmm, guess I wasn't "random" enough!!! Now let me stress - I understand what random means and I definitely am not looking to get freebies but it would have been nice to get one since I saw it and inquired about it. So I get home and begin to eat my pizza. It was baked too much and had a burn taste to it. I don't stay close enough to go back and request another, so I ate around it. I finished it (of course I did, I paid for it) and that is when I remembered to take a picture. There is nothing like waiting for something to only to end up disappointed and that is exactly how I feel!!!! read more

MOD Pizza - Mad Dog pizza with mushrooms, jalapenos and mushrooms added to it. A little cup of pizza sauce. - Fast Food Near Me - Houston, Texas

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Love the pizza and the new location!! The employees are wonderful and very kind to my mother and I. To me, this is the best location of MOD pizza that I have been to. I've been here multiple times and have never had a bad experience. I cannot say enough good things about the employees, their food, and their service. read more

Ordered during the COVID 19 shut down as trying to support a variety of businesses. Eaten here before. Pizzas are a little smaller - more personal size, but good. Had Pepperoni for son and veggie for rest. Good pizza. Sorry no pics. read more

Sooooooo happy the finally opened a MOD pizza in Katy! This is one of my favorite pizza places. They are quick, great staff, delicious toppings and affordable. This location is so nice inside! Must go check it out. You'll be seeing me often! So delicious. read more

I love this place at ALL their locations. The staff is down to earth. I feel like the people that help me at whole food also work here, lol. For less than $10 you get whatever you want on your MOD pizza and as much as you want. Even though it's thin crust, I like to turn it into a deep dish meat pie pizza, and they do it with a smile! The lemonade is awesome! I can't think of anything negative to say nor even recommend an improvement because they're that good. read more

Tasty and cheap! I come here after class sometimes. But not a good place if you want to sit and work they pressure you to leave once you eat

The people were nice. But the place is filthy!! The sneeze shield was gross tables had trash under them. And this was at noon. Bathrooms are disgusting. Trash bins hadn't been clean in a long time. The black dried-up ketchup gave that one away. Good luck MOD on fry rd. I will be visiting somewhere else next time. Maybe chipotle instead. read more

my pizza was raw and horrible service don't come to this location they don care about how you feel

I was excited about having a MOD pizza in Katy near my house. My son and I visited on the 4th of July. We ordered some pizza and then were hit with it- no anchovies at this location. We promptly cancelled our order and they woman who said no anchovies looked perplexed. No anchovies means to me you don't want observant Jews, Moslems, or pescatarians in your restaurant. What is so "special" about Katy Texas where we can't have anchovies? Do they think maybe we are a little too Hispanic? Have they seen the seafood sections in these new Mexican grocery stores? Who do you think is buying all that Clamato? No anchovies for me means no business from me. I feel hurt that they decided not to have anchovies in my neighborhood like we are not good enough for them. read more

Great customer service!! Today I was getting take out and as my pizza was being boxed a customer stepped in front of me asking for some extra sauces. The employee mistook that my pizza was this person's, gave him the sauce and my order. An easy mistake, especially when this individual accepted the extra pizza (without protest) and sauce. He knew it wasn't his order. I know this because he took the pizza outside then walked back in and told them he only wanted extra sauce because he already had his pizza. As a result my order had to be thrown away and re-done. Not only was a rush put on it but they also upsized it and gave us a dessert. Thank you so much!! Plus my Tristan was DELICIOUS!! read more

MOD Pizza - Fast Food Near Me - Houston, Texas

Food was good but service is not! I wanted Blue cheese dressing on my pizza and because he couldn't squeeze it out of the bottle the girl behind him told me that I shouldn't get that because I wouldn't like it and she doesn't reccomend it! Everyone that was working behind the counter looked unorganized and looked like they just didn't want to be there! I'd rather go to the other location on San Filipe! They know what they are doing there! read more

What a delicious pizza at a great price, the staff is so helpful and I can't say enough kind words about them. We recently discovered mod, and will be back again, love this place!! read more

The staff is rude and racist. The manager Steve is rude and racist. I had an order canceled twice due to lack of "having the ingredients"... I had my friend who is of a different race place the same order with no problem. read more

My pizza had a foreign plastic object in it. I'm not only disgusted, but also worried. That is extremely careless on their part. Especially during a pandemic. read more

MOD Pizza - Pizza with plastic object - Fast Food Near Me - Houston, Texas

Even in this shut down, this store is working hard, putting out awesome food, and being compassionate to the customers who stop in to get a pie. Their online order system is impressive. read more

I stopped in today for my lunch and I have to acknowledge one of the gentlemen that was helping out. I believe his name is Robbie. I patronize this location often and EVERY SINGLE time that he has ever been there..Robbie is energetic, upbeat, personal, friendly, and very nice. His pleasantries and all of our interactions have been absolutely great, and he is actually like that with everyone. His customer service exceeds A1!! I hope he gets recognized for his amazing service. read more

inconsistent undercooked and ran by teenagers.... i've seen how busy this place can get today was dead... when there's only two pizzas in the oven and someone asks for well done and they still don't get a well-done pizza it makes me loose all hope for the future of pizza.... read more

MOD Pizza - Fast Food Near Me - Houston, Texas

They need to change the sign outside that says "super fast!" This place is incredibly slow. I place a mobile order with 1 or 2 pizzas and it takes them 30 minutes to make it. They need to fix the wait times on to go orders because it is ridiculous. read more

Amazing pizza, any toppings u could think of , delicious tea , clean ... great service .. family ambience

There's nothing fast about standing in line for 45 mins to get pizza toppings on a cracker. False advertising, atleast at an actual pizzeria I can sit down while I wait. read more

Good pizza... I loved the subway esque style of pizza making. I loved the thin crust. Try it. It's really good.

I thoroughly enjoy eating Mod's and I've been eating at this location since it's opening, but recently, I decided to pay this location a visit and I noticed the cleanliness of the place was not the best (in comparison to the Towne Lake location). The most disturbing part of the visit was the cashier, who I think was/is the manager, placing pizzas in the oven. I didn't notice a glove or anything! Do you all think it's sanitary to handle pizza and money at the same time? This is disgusting! I started to call the location, but figured this would be the most appropriate channel of communicating my concerns. Please improve the cleanliness of this location. read more

I know it was a bad experience if I'm writing a review... I NEVER write reviews. But customer service just made it a place I'm not going back to. read more

This place is so good! I'd give it infinity stars if I could . This place lets you order anything you want on your pizza and has good service. It has nicely cut pizza and it's quick yet yummy. There is a good dessert that tastes like a brownie and Twinkie mixed together. It's very chocolatey and sweet. It's called the no name cake. read more

Just left from here about 5 minutes ago. Food is great. However, ONE employee, long long maybe 26" long black to blonde braids, was awful. Being in the restaurant industry myself for over 10 years, she is one of the rudest employees at a food establishment I have ran into. It was our first time here and I won't go back to this location because of her. She slowly poured the (basically empty) hot honey sauce into a small Togo container. The sauce filled less than halfway in the container. She took out two bags to put our sauces in and set it to the side. We asked for another sauce. She filled another one the same amount. My boyfriend kindly said "I'm sorry I know your probably not trying to go get another bottle but can we get one more sauce to go". And she said "Yeah, I'm not." And rested the empty bottle in the container as it slowly dropped out the last bit there was. It filled maybe a quarter of the container. At this point I asked if she can just go get another bottle. She got mad, came back, quickly refilled the other containers since she knew they were barely full, piled them on top of our pizza boxes, shoved them towards us, the sauce containers fell, she then picked up the bags she was GOING to give us for our sauces and put them back where she got them from. Rude, Petty, Lazy, Awful, just that one employee. read more

I don't usually do reviews but the customer service at this location completely blew me away. It was my first time eating at MOD and the staff talked me through the whole thing. I was able to get whatever I wanted on my pizza, I also wanted it a little crispy and it came out just right. The assistant manager talked to me and explained their reward program. After my experience today, I definitely signed up for the rewards and will definitely be visiting this location frequently. read more

Loved the atmosphere at this store. The staff is very helpful and the pizza is great. I can not say enough about how friendly everyone was and i love building my own pizza. I have something different every time i go in. Awesome job guys!! read more