If I could leave no stars I would. Why have a drive thru for 1 order and wait 30 mins? They need to be more mindful on peoples times . And didn't care when I asked for a refund. No sorry or anything. DO BETTTER!!! This was my lunch break and now I don't have lunch . read more

Fresh chicken off the grill, nice place could use a clean at the salsa station, service was good and friendly. Hey it's fastfood but better choice than Whattaburger when in Texas. read more

The bowls are a good size and filling. They have keto specific options like grilled chicken or the salad bowl that comes with extra grilled chicken and options for kids. They aren't the fastest, but you can watch them make grilled chicken in front of you and they have a salsa bar for options. read more

The grilled chicken is flavorful and juicy. The ingredients were fresh and I was highly impressed. read more

El Pollo Loco - Grande chicken avocado bowl - Mexican Near Me - Katy, Texas

I came in to the establishment at 9 PM and I was trying to order and the lady at the front desk said "Just so you know we close at 10" and we said "Okay that is a full hour can we order?" And she proceeded to say "You can order if you want but we have to leave right at 10 and we wouldn't have enough time to clean up after you". I have never heard of a business turning away customers a whole hour after closing! I was shocked and disappointed. After the family behind us proceeded to leave. read more

Placed an order to go and it was packaged perfectly! The chicken is even better than I can remember. I will definitely be back soon. read more

El Pollo Loco - Beef grillers, 2 piece leg & thigh meal & original pollo bowl - Mexican Near Me - Katy, Texas

Feast Buffet is very good but can be mediocre at times. Great value. I really like the fresh stir fry bar. Overall I would give it a . read more

I had to order my food came through Postmates. My first order never came. I got someone else's order. The food was dry and not the best. I sent them another order which was part of my first order which was a tostada and it came and the chicken was burnt. The beans were so spicy. I cannot eat them. The only thing worth eating was the tortillas, I don't know what is wrong with these people. Why is everything spicy???????? read more

El Pollo Loco - No so yummy chicken jerky! - Mexican Near Me - Katy, Texas

I have a friend that lives in New Orleans that absolutely loves El Pollo Loco. He would probably eat there every day if he could. He did visit me last year and he got to experience it again and its still talking about it! The one thing that I like about them is that their chicken is fire grilled. This is better for you then fried chicken. This time I got one of their Tostada Salads. It was filled with fire- grilled chicken, pinto beans, rice,shredded cheese, pico de gallo salsa, avocado, and cool sour cream in a golden brown tostada shell. It was a lot to eat but I persevered, lol. One of my co workers got one of their rice bowls. He said it was very good. They deserve to have more visits. The next time I will try their fire grilled chicken. I'm told it's very juicy. read more

El Pollo Loco - Mexican Near Me - Katy, Texas

I tried it for the 1st time because I continued to see it in my feed on Facebook. I was craving nachos and you can't beat the $5 price for nachos and a drink. I went inside because I wanted to see what it looked like and how my food would be prepared. Well I couldn't really see the preparation from where Ivstood at the counter. But it didn't take long at all. The nachos come with chicken, sour cream, guacamole, and queso. I assume the salsas are normally out but with Covid, understandably they are not, so I had to ask for it. I was given the red (he said it was pico if I am not mistaken) and green salsa. The green was my favorite, had a Lil kick but not overwhelming at all (I would describe it as mild because I am a spice lover). I did not like the red so I would request only green next time. I live about 20 or so minutes away so I was ready to eat once I got back home. The chips were a bit soft which I think may have been due to the drive home but it didn't take away from the taste. I definitely wished that there had been more chicken and a few pieces were charred, which didn't taste well when you aren't expecting it when chewing. Overall, I really liked the nachos so much so I considered going back for dinner. I took off one star because there could have been a bit more chicken in my opinion. However, you can't beat a decent enough tasting meal with a drink for $5.41 (tax included). I would definitely go again and I want to try more of the combos. read more

El Pollo Loco - Chicken nachos - needed a bit more chicken - Mexican Near Me - Katy, Texas

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So my husband and I went through the drive thru on Friday and we placed our order and we were asked to drive around and park to wait for our food. We waited for about 10-15 mins, the same cashier at the window brought out the food. We got to the house and when my husband opened his taco it had a big piece of wax paper in it that was pretty hard to miss. It was so disgusting, we were already far from the place so it was too late to take it back. Not returning. read more

El Pollo Loco - Chicken avocado taco with wax paper inside - Mexican Near Me - Katy, Texas

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The food and atmosphere were really good. The server we had was wonderful. Highly recommend.

My West Coast friends always drag me to this place when we visit Las Vegas together. When I was informed that they were opening a branch in Katy, I was please to say the least. I always enjoyed the Vegas chain, so was definitely expecting nothing short of that same enjoyment in Katy. Just a casual glance over the menu I was pleased with two aspects - variety and pricing. I think that them actually having a $5 combo meal on the menu was a good touch. If you know you are coming here, make sure to sign up for "My Loco Rewards" to get free chips and guacamole. It is truly free...no purchase necessary, which is another plus for the frugal at heart. Of course I am going to use my freebie and add it to a good priced combo deal. 3 $5 combo deals to choose from and I opted for the "Pollo Bowl." Every combo comes with either tortilla or chips, and a drink. This bowl has the chicken breast, as they often claim - "...fire-grilled to perfection, then chopped and joined with a mouthwatering combination of pinto beans, rice, diced onions, fresh cilantro and pico de gallo salsa." I must admit, I was actually pleased with the flavor and amount of food given for the price. I knew I had to allow my kids to experience the brand before I actually rated the place. This time I ordered "3 Course Family Meal with New Bacon Avocado Salad." This came with 8 pieces of chicken, 2 large sides, tortillas, bacon avocado salad and 4 churros. I opted for the mash potatoes and macaroni and cheese for the sides. Got to the window and they let me know that they didn't have macaroni and cheese and I had to opt for another side...broccoli was chosen...bleh! Get home, salad did not have a dressing, they forgot to put in the salsa that they asked me if I wanted to go with my meal, and the 4 churros were actually 2 brownies...fail! I have a child with nut allergies...so I can't give her that without knowing anything about preparation. Time to make one kid feel better than the next! I want to give the place 2 stars because of this...but my kids enjoyed everything! They REALLY ENJOYED THE CHICKEN (Insert stereotype here)! They asked to finish off the mash potatoes and gravy. They did not even look at the broccoli. They just talked about how good everything was. Darn you El Pollo Loco making my kids smile! You get 4 stars, but get your act together. The first drive thru experience went through without a hitch, so they just probably had a bad day. They truly deserve 5 stars for being a place where you can go for fast food speed, but also feed yourself and your family with a mixture of health and taste. There are many healthy and tasty options on the menu. This fire grilled chicken has flavor! read more

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Went here for their soft opening and all four of us were able to get vouchers for a meal up to $10.00. Service was very friendly, fast and attentive. The menu is very big. Our group had the chicken avocado burrito, double chicken burrito and the chicken, bacon & guac quesadilla. The burritos were good, perfect size and I like how they put the calorie count next to each item. You can customize any item so would probably get black beans instead of pinto next time. The bag of chips they give with the meal is very small but in reality is probably all you should be eating anyway. The pico and salsa bar is a nice touch. Their pico was absolutely delicious. The quesadilla is wrapped up so it is a very good item to get to go. The food was very fresh. We also ordered churros and chocolate chip brownies. They were good as well. I will go back as there are several items on their under 500 calories menu that I would like to try - mango grilled tostada, grilled chicken & kale salad and chicken & shrimp grilled tostada - all priced a little over $6. They have a drive-thru. For fast food, the freshness of the food and the pico is what will bring me back! read more

El Pollo Loco - Chicken Avocado Burrito, chips, salsa, pico, churros and a drink - Mexican Near Me - Katy, Texas

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A California favorite makes it way to Texas, ah HAaaa! When I lived in LA I ate El Pollo Loco 2-5 times a week. It is fresh grilled chicken with tortillas and salsa. Emmm. They have a drive trough so this is a great meal to pick up when your about to have a TV party or just want to eat at your own table. The chicken deserves 4.5 stars for the genre, but the tortilla and salsa are flavorless and get 2.0 stars. Therefore the rating is 3 point something. I give it a four for sentimental value. Oh and I eat here still 2-4 times a month still! The location in Katy is unfortunate because it's on Mason Road. I will do almost anything to not drive on Mason Road. There is an evil spirit or something under that road that clouds drivers good behavior. Even folks who go to church try to cut me off. Still the food at this and a couple of other restaurants on Mason force me to brave that avenue ... oh but I digress. Try the half chicken with Mac and cheese. If you're wondering about calories? Go to the gym for 2 hours. You need to eat. read more

El Pollo Loco - Order up! - Mexican Near Me - Katy, Texas

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Healthy Mexican food. Tasty barbecue chicken. We arrived based on the review from Alexander W. The first thing you notice when you walk in the door is the rows of butterflied chickens cooking on a huge grill. EPL has many different dishes listed, most are chicken-based. Calories are listed on the menu. My daughter tried a 2-piece chicken meal, my wife tried the grilled chicken salad, and I had the regular Pollo Bowl. I was given the choice of tortilla chips or tortillas with my meal and I decided to go with the corn tortillas. They were good. The Pollo Bowl was tasty, but consisted mostly of rice and pinto beans. Note that there are double meat and ultimate bowl options for bigger appetites. I did prefer the EPL chicken bowl over the bowl offered at Taco Cabana...the chicken tastes better and I believe TC uses refried beans in their bowl. I tried some of my daughter's chicken. The thigh meat was juicy and tasty. Good blend of lime juice and spices. Overall, a great fast food meal at a good price. We will return. read more

El Pollo Loco - Tasty Pollo Bowl. - Mexican Near Me - Katy, Texas

Great fast food, quality is amazing! I'm mainly writing this review for employee kelvin. He is the sweetest and has the best customer service! read more

They are hear finally from California I've been waiting for them to finally come to town !!! They are a healthy alternative to fast food.you must try the chicken avocado taco Edible bowl !!! read more

El Pollo Loco - It's finally here from California Yayyyy it's so chicken fresh - Mexican Near Me - Katy, Texas

These people are really needing an overhaul. They say they take Apple Pay. But they don't. When you order. The woman doesn't ask you which option and just decides which one she wants to give. Then gets an attitude when you tell her she didn't ask you which option, BUT this is the one I want. Not the one YOU picked. I decided to drive away and I came to the location at west park and 99. NIGHT AND DAY. I wish they would shut down this location. They still can't get it together after being open all this time. read more

Food is good, customer service is great! Manager is very friendly and promptly helped with a problem. Will go there again. read more

The customer service wasn't impressive. The food was mediocre. We probably won't go back. Nothing special. read more

El Pollo Loco - Front of restaurant - Mexican Near Me - Katy, Texas

Amazing food!!! I never ever ever he has food but this was absolutely delicious! Oh my gosh so fresh, and honestly so tasty and their hot sauce is amazing! Max was amazing and his customer service made our whole night. He put some special hot sauce in the bag for us to take home with her food, soooo good! Finally a restaurant that really had hot sauce! Thank you Max you were amazing! Love Max love this El Pollo Loco!! Thank you so much for a great dinner and great service! read more

Food was really good, really loved the chicken, service was amazing by the cashier Juan, and I love how the restaurant was decorated.

I am a big fan of this fast food resturant. Enjoyed it when I lived in LA (California). This chain should not to be confused with the Pollo Tropical which are big in FL. Same concept but was explained to me that El Pollo Loco is broader based Latin food theme while their competitor (El Tropical) is specially Cuban. Visited today for their soft grand opening, where they offered $10 value voucher on Facebook, to allow training of the various employees. Food wise the chicken was excellent, sides were okay- I ended up with a double order of beans as they ran out of corn. Chicken was cooked, moist and seasoned evenly. Lots of condiments choices. Tres Leches cake was very moist. Lighter version not heavily creamed but just right. Service: Manager swarmed the lobby. Very friendly. Two positive experiences talking to the young lady Anabel who was a host was very friendly and attentive. As well one of the Manager who just relocated from California. Both were very personable. Only downside I see but not a show stopper is parking. But like other Mason Rd restaurants parking is a challenge so no worries. read more

El Pollo Loco - 3 piece - Mexican Near Me - Katy, Texas

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One of my friends recommended this for me. Salad was awesome I will be returning for double chicken avocado salad I'm on diet and this will be my new hot spot . Yummy the drive thru josh was super sweet read more

Have not been to El Pollo Loco for a long time. This one was clean, the service was good and the food was good. Chicken was tasty and moist. Sides were good as well - corn was not over cooked and the charro beans had good flavor read more

Really good chicken, really good prices and awesome customer service. Try their salads and horchata they are really good. Plus chicken is char grilled not fried so it is a healthier budget friendly option. read more

El pollo loco in Houston?!?!?! Waiting for it to make its way up to Dfw. I got to the drive thru about 30 min before close. I ordered a 3 piece leg and thighs combo, which came with a drink and two sides. I already had a drink, so I asked if they could deduct the drink from the combo and he did it no problem. I also requested two thighs and one drum, which he did without objection too! Got home a ot 40 min later, and anxiously opened the box with my dinner. The chicken had a nice shiny color with subtle grill marks. I quickly pulled out one of my tortillas and started pulling some of the chicken off to build my roll. Of course I could t wait until finishing the roll to have a taste, and as expected, it was the trademark el pollo loco flavor I've grown up loving! The chicken could have been a little juicier and hotter, but they're not to blame since I came right before closing and made a pit stop before going home. The cole slaw and Spanish rice complimented the wrap perfectly, adding creaminess and texture, along with the avocado salsa. The only thing that was missing was the pico de gallo and red salsa that I forgot to ask for. I should have ordered more. :/ read more

El Pollo Loco - Get your roll on! - Mexican Near Me - Katy, Texas

always fast clean and polite- I think this was my third time in?? I don't go often obviously and they seem in a rush so I don't know the menu well I keep getting salad. I'm a little picky I detest dark meet chicken so I think I am getting breast. I'd like to try other things but I always feel rushed here. so its just when I crave salad that I go- thats all I have ever had. read more

Had a great experience with the shift manager Mario. I just wanted to stop by and see what this California brand was doing in Houston while going to fitness connect up the street. I recommend this Latin style of food. The chicken is awesome here to be honest. It is cooked in my face to where I could actually see it being made by the chef. I had the citrus marinated chicken because it was on the middle of the menu. But it didn't let me down read more

El Pollo Loco - The menu system - Mexican Near Me - Katy, Texas

All in all a terrible experience. I should have known better seeing as the person who ordered before me was given raw chicken. Manager had it recooked. When that individual asked about the number for corporate he told her he was unable to give it to her. My turn at the counter was not much better. The girl cashier (Sarah Y was listed on the receipt but 2 other people worked it as well, so I am not sure who she really was) was based on facial expressions either high or extremely disinterested in her job. We ordered the chick avacado taco platter substitute rice and beans for chips, kids quesadilla, shrimp mango tacos, large queso and another shrimp mango tacos. She read the order back to me and I said make sure that the tacos are corn... since the menu says either flower or corn. She rings everything up and points to the total on the register. I paid and waited on the order. During this time another customer was at the counter complaining about their order. The order comes... the chicken avacdo tacos were right, the kids quesadilla was right... the large queso had no chips with it, and we were only given one order of shrimp mango tacos with no sides (rice and beans). We asked for the sides and the missing order of shrimp mango tacos. We were delivered a cold taco, rice and watered down beans. I looked at the receipt and realized they did not even charge us for the second order of tacos... BUT charged us extra for tortillias and the way she rang up the sides and drinks we were charged more than the platter price. Still trying to be a rational person, but frankly just wanting to be done with this place... I went to the counter and handed them the cold taco and asked for a new one. Then I proceeded to order another platter of mango shrimp tacos. I told the new cashier that I did not get chips with my queso. She called the original cashier over who told me she gave them to me. I said no you gave me one bag of chips but that was for the chicken tacos. She proceeded to argue with me over a bag of chips. I finally stated don't you normally give chips when you order chips and queso. The new cashier told her to go get me a bag. She proceeds to dig in her crack side of her waste line to pull her pants up, grabs a bag of chips and puts them in a bag and hands to me. Of course I didn't eat them. All the while another employee was dealing with yet another dissatisfied customer. The next round of shrimp tacos comes out - notice I don't include mango in the name this time... because there was no mango on them... in fact even the sauce was different. The beans were different than the previous set of beans. And to add insult to injury we find a hair in the kids quesadillas. The bathrooms were a total nightmare that looked like they had not been cleaned in weeks. No one even apologized for the MULTIPLE mess ups. Again I was trying to be rational and just purchase another set of tacos and move on. The least they could do is acknowledge their mess up. On the way out the door I paused as a member of my party went to the rest room. The cashier was going into the dining room to inform another party that there was an issue with their food... all the while once again digging in her butt crack to pull her pants up. Never, EVER will I visit this location again. read more

Best experience ever only because the guy who took my order was soo handsome, and it was my first time ever it was good. Thank you for the experience! read more

I have been coming to El Pollo Loco in Katy for a long time. It's across the street from the gym. This is an excellent choice if you want to eat on the healthy side. My favorite is the double chicken bowl. Rice and beans, great complex carbs, chopped chicken breast, clean protein, cabbage and a great selection of freshly made condiments. Prices and customer service is also great! They have family deals too. read more

Love the food. But the staff at the drive through needs to be changed. Rude and no customer service skills.

My wife wanted some grilled chicken since she doesn't eat fried foods. Since KFC discontinued their grilled chicken thought we'd try El Pollo Loco since we have never eaten there. Chicken was very flavorful but with the two-piece meal only got half breast and a wing. Left there hungry. read more

It's a good 20 minute drive for us to get to this location, it's the closest. We have been coming to this location at least once a week since July. My husband tried it when he was in Las Vegas and he loved it. We love their chicken, hands down. Very juicy and flavorful. But lately especially when they closed for weeks after Harvey, we have been getting day old chicken and really old flour tortillas (edges are dried/crisp) . Quite disappointed. We tried the Sugar Land location today and it was better and the staff more friendly and professional than this location. At least we did not get old chicken. But we would still go to Pollo Loco, although since we tried Pollo Campero on Hwy 6, my husband prefer them over Pollo Loco. But the chicken at Pollo Campero does not match the large size of Pollo Loco. You get small cuts at Campero for more $. BTW to Pollo Loco management, please update your Google info, most of your locations were posted as Temporarily Closed (post Harvey) like the Sugar land location, it's a good thing I called and someone picked it up after multiple rings and said they are open. read more

Stopped in to taste the chicken since I have never been here before. I ordered the 3 piece combo with a side of mash potatoes and Mac n cheese. The chicken was flavorful and fresh off the grill. The sides however could have been a little bit warmer. Overall experience was ok. I might give it another try if I have the urge for charbroiled chicken. read more

El Pollo Loco - 3 piece combo with two sides. - Mexican Near Me - Katy, Texas

I had ordered two burritos yesterday through the App for delivery and all I got was one burrito. I have been repeatedly trying to reach the store but nobody answers the call. I am thoroughly disappointed that a known and valued chain like El Pollo Loco is into cheating customers off their money. This is highly unacceptable!! I would suggest do not rely on their delivery at all. And the worse thing is they do not even pick their call listed in the app. I guess they are aware that its some customer calling them to complain. read more

Just picked up dinner , chicken was awesome The service was cordial . National Burrito day so it's buy one get one free! Don't expect anyone to tell you this . I only heard About it from another customer. read more

I am an EPL fan, but since venturing out to other locations, I have started to notice that the Grand Opening Charm has worn off. I get it that some customers believe dining out gives them the right to leave their area dirty, and due to the high traffic that EPL receives, the demand cannot supplement the supply of crew members to man the register, maintain the cleanliness of the dining area clean, and keep the kitchen running on time all at the same time, BUT to see this one particular crew member running around from behind the register to clean tables, wipe down the fountain drink area, empty the trash, then helping the kitchen was ridiculous to me. He did it with a smile on his face, but he was clearly being given the bulk of the work when two other crew members and a manager were around. Plus this was Sunday afternoon--it was not very busy. What really got me was that while the young man tried to wait on me, the manager stood there for a few minutes and told him he needed to clean down tables when he finished ringing up my order. The two minutes she stood there while he was trying to give polite and through customer service, she could have cleaned those tables #ijs. Additionally, I ordered a Ranchero Pollo Bowl, which sounded great, but was displeasing visually once received. Just one look at it, and I knew I would need to pray over my food TWICE if I attempted to at least taste it, but I also noticed that this particular bowl used thigh meat, which I do not eat, so I explained the issue to my original crew member who apologized for not informing me of the contents of the bowl. He even fixed the bowl himself--made pipe and hot. However, the pizazz that I normally receive from eating a pollo bowl was missing something. I think the rice was a little mushy...I was hungry by this time, so I kept the entree. I've ate at El Pollo Loco numerous times, so 1 out 20 times I've ate a bowl with mushy rice is acceptable--especially since my rice usually comes out mushy too! However, I cannot get over how this one employee was being bombarded with the responsibility of keeping the restaurant up to par on his lonesome. With the subpar food, that lends itself to a not so stellar star rating. read more