I had an amazing experience at TouchTel Wireless in Grossmont Center! From the moment I walked in,…read morethe pricing was straightforward and transparent, with no hidden fees or surprises. The service was incredibly fast, and Sam had my phone repaired in under 30 minutes. Sam was knowledgeable, professional, and honest. I really appreciated that he didn't try to upsell me on products or services I didn't need. It's refreshing to find someone who genuinely cares about helping customers instead of just making a sale. If you're having any phone issues--whether it's a cracked screen, a repair, a new phone, or you're looking for accessories--I highly recommend checking out TouchTel Wireless. They're conveniently located on the northwest side of the Walmart shopping center at Grossmont Center. Great prices, fast service, and outstanding customer care. I'll definitely be coming back and recommending them to friends and family!

They didn't have any of the mobile devices I needed, and they also attempted to sell me a device…read morethat hasn't worked on any cellular service services in over a decade. I was not thrilled with the service or offerings here. Unless you're looking for just lanyards or small accessorizing merchandise, I wouldn't bother here until they're able to resolve. The bigger issues indicated above.

Great service , they use top quality parts that comes with warranty .highly recommended! Thanksread more

1000% recommend this company! Not only did Adyn replace my iPhone screen in a record time of less…read morethan 10 mins, but he also came to my job which is such a huge help for a busy Mom of 2 with a full time job like myself. Thank you very much! Pricing was more than fair, service was top notch, and Adyn was very polite and professional!

Very nice location, fast, easy and affordable! Great service highly recommend!…read more Walked in to have iPhone 11 phone screen fixed and it's like brand new 30 minutes later

The service is always exceptional. I have had the pleasure of working with Hani multiple times and…read morehe has always been so professional, knowledgeable, and fair. I could not recommend him enough.

Highly recommended. Always attentive and knowledgeable with any questions. Doesn't scam always…read moretrying to help out.

My daughter was having trouble with the screen on her iPhone. She's still fairly young and does not…read moretake care of her phone as well as she should so the last thing I wanted to do was give her a brand new one as a gift when she doesn't handle it properly in the first place. I had her dad look for one that had great reviews and he said this one sounded great and it's very close to our house. Honestly, I didn't even call ahead, which is not like me. I just showed up. The guy was super friendly said to give him a couple minutes to figure out if he could fix it or not, and if it was simply just the screen or the entire motherboard, but both of which he could fix, and it would still be cheaper than a new phone for her. It took him less than 10 minutes to tell me what the problem was and a total of 20 for it to be completely done. I absolutely cannot stand having to go to the Apple Store, especially the one in fashion Valley because let's be honest. It's annoying and walking behind people that are slow just to get one thing accomplished is absolutely frustrating on a weekend. This was so simple and he was extremely friendly. I had no idea he was actually the owner. Highly highly recommend!!!!

Had an issue with my iPhone 16 being dropped and the right lower corner of my screen cracked so I…read morecouldn't use my touch screen properly on my phone. Decided to try this place out since I've never needed to replace a phone screen and I am 100% happy with my experience. Me bothering to leave a yelp review is proof enough ! Julia was an absolute sweetheart and made everything extremely easy for me and the service itself was quick and simple. Took about 40 minutes for the whole thing. I did have an extra smaller issue that arose, but they were so accommodating and let me come back in the next morning to fix it for free ! Recommend coming here highly!

A friend recommended this place for their excellent skills and affordable prices, and I'm really…read moreglad I went. I spoke with Julia on the phone after I dropped my phone, which had water corrosion on the charging port. She gave me a very reasonable price for the repair and reassured me, explaining that it likely just needed a simple cleaning, but also clearly told me the cost for replacing the charging port in case it turned out to be necessary. She was incredibly kind, and once I brought it in, she cleaned it within minutes.

Again! Great service combined with discount prices. Chris did me a huge favor by fitting my screen…read morereplacement into the last 20 minutes of the business day. Screen works great. Time saved. Another repeat and loyal customer!

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

Called in to check appointment availability, but the instead received a TeleDoc-style diagnosis and…read moretreatment over the phone for my screen issue which saved me about $100. The guy knows what he's doing!

I have never seen more conman-like, devious business owner in all of my years using Yelp…read morecontractors. By far and away, the most disgusting, repulsive, lying personality I've ever dealth with. Everything I say here is backed up by hard evidence. The guy scheduled appointment with me for phone battery replacement. Said he'd need to get some glue for this and assured me he'd get - appointment was 5 days away. On the morning of the appointment, a couple of hours before I had to come over, I shot him a quick message to confirm he got the glue. He said No and said the phone repair is high risk and he didn't wanna do it. I told him this is my only phone, I need to use it a lot for calls and meetings, and it's kind of dying. I asked him if he knew he's not gonna do the battery swap, why did he take the job, sat on the appointment for 5 days, and didnt reach out? If I hadnt contacted him I would have come over for the appointment he was never going to honor. He started getting defensive, and started lying to my face about "telling me he needed parts", then he started accusing me of "threatening him", being rude to him and started threatening me himself. He started telling me he'll report my account to Yelp and that he'll sue me. After I politely asked him to go away and leave me alone TWICE, the guy kept messaging me over and over, while telling me I'm harassing him... He gave me "final warning from Franchitti's Fix LLC". I stopped talking to him and he kept sending me harassing and threatening Yelp messages, and another one just arrived, while I'm writing this very review. I'm a busy person, and don't often post Yelp reviews, but I felt with how much of a piece of work this guy is it's worth my time to warn others, because I'd hate to see innocent people walking away with the horrible feeling in their stomach, after wasting days on this guy, like I did. If you're scheduling an appointment with him - know that it means nothing to him, and he's most likely not gonna honor it. If you will "have the nerve" to ask him why he's not doing the job he took on, or confront him why he took the appointment and wasted many days of your time waiting for it, without telling you he has no intention to do the job - expect to be lied to your face about appointment being scheduled in the first place, expect to be threatened with being reported to Yelp, and to be sued. After you try to gracefully extract yourself from the conversation, and take your business elsewhere and put this guy behind you - expect him to continue harassing you with Yelp messages and threatening you for a while longer, in order to get a rise out of you and make you say something he could use to accuse you of misconduct, while he's simultaneously accusing *you* of harassing, disrespecting and threatening him. Alternatively, if you have a shred of common sense - STAY AWAY, and DON'T EVER CONTACT this guy in the first place. The choice is yours. EDIT: This is an edit in response to business owner's reply. Apparently, asking him about the glue he said he needed and would get is considered "hostile or disrespectful behavior", because right after he said he doesnt have it on the morning of the appointment, and I asked him why he made me wait 5 days and didn't tell me he's not gonna do the job, he started saying phone is "high risk", because it's thin and foldable. Don't be hostile to him, y'all - don't ask him why he's refusing to do the job, when you wait for days and come over for a scheduled, and confirmed appointment. This guy can lie all he wants, but one thing he cannot do is tamper with the evidence - he does not have access to modify chat history.

Recently, I had an "oh snap" moment when my iPhone got slightly damp in the headphone jack and…read morewasn't responding unless I used the speaker or headphone function. Yeah, it was definitely one of those SMH moments. Not to fear, Uno Wireless cured my blues within an hour. I dealt with Scott, the owner, who had years of experience in cell phone repairs especially with iPhones. After dropping off my iPhone, he required a $25 down payment to diagnosis the problem and afterwards pay the difference if it was repairable when you pick it up. In my case, the total cost was $65 to have the water logged headphone jack cleaned and repaired. He mentioned if the phone was not repairable, I would be charged for the initial $25 to diagnosis the problem. Totally fair. I walked around Newport Avenue to kill an hour and came back to be pleasantly surprised that my phone was operational and paid the additional $40 for the repairs. Scott was quick and reliable which are two traits that are hard to come by now and days. If I ever have any of those "oh snap" moments, I will definitely return back to Uno Wireless to have my phone repaired.

Great metro PCS location, as well as other carriers! The employees are very knowledgeable and nice,…read morefriendly and helpful! They have a lot of cell phone cases! Definitely will tell my friends to go to this location!