Very friendly over the phone and in person! Gave me an accurate wait time. I asked for pricing over…read morethe phone and they honored it when I went in. Happy with experience! They accept walk ins!

Got my smog check here multiple times and an oil change, really nice guys up front and charged me a…read morefair price in a reasonable time, whenever I'm in Long Beach and need something done I know I can trust this place

Not as fast as they usually are, but I think it is that they have some new guys learning the ropes…read more All good, still the comsumate professionals. Thx, guys!

Friendly staff, but the experience didn't match the "instant" promise. I waited about 35 minutes…read morebefore my car was even taken in, and the oil change itself took another 40 minutes--75 minutes total. They advertise 15-minute service, so this was pretty disappointing. What made it more frustrating was seeing cars that arrived after me get serviced and leave before I did. It didn't feel like a first-come, first-served system. Nice people, but the long and disorganized wait makes me hesitant to return.

I always have a great experience at this location. Hector, the manager, was incredibly kind and…read morehelpful, and Crystal took the time to walk me through all of the services Honda recommended for my car. She explained clearly why each service was important, which I really appreciated. As a woman, car service places don't always make you feel respected or fully informed, and sometimes it can feel like people are just trying to take your money. That was not the case here. Hector and Crystal were honest, patient, and genuinely caring. Hector even helped me reset all of my sensors, and they were able to locate a nail in my tire after I mentioned my tire sensor kept going off but I couldn't find the problem. Their customer service goes above and beyond, and I'm always thankful for their help. This is the location my family will continue to trust and return to.

I've been going to Valvoline Instant Oil Change service for years. I like that I don't have to exit…read moremy vehicle. I love how thorough staff is in checking everything on my vehicle and it gives me peace of mind to know my traffic signals and stop lights are working. They check filters and make suggestions on things that need to be replaced but they don't pressure you into anything. I also like the coupons or deals they send frequently via text or email. Overall I like this quick and easy oil change, it's a good value for my time and money spent!

I have been bringing my cars to Mac's Auto when they opened their new location several years ago…read more The shop is clean and I can not say enough about their service! Honest, courteous, and friendly. Starting with Mac (not an absentee owner) who is willing to work in all areas of operations, Tony who runs the front office, schedules appointments, takes payments, orders special parts. Their mechanics are fantastic. In spite of 5 star service they always beat the dealership prices!! I would recommend you trying out their service and decide for yourself!

I had an engine oil leak for my Jeep Wrangler JK, and these guys were recommend to me by my…read moreneighbor. Thony was who helped me out. Customer service was top notch, and my car was all good in less than 24 hours. Highly recommend!

Came in with a flat tire and was back on the road in no tine thanks to Lidio and his great crew!…read more Lidio was friendly and professional and definitely took care of me. It was my first time here but ill be back for sure!

Had tires delivered here from Amazon. Went to pick up and was told they couldn't find them and they…read morecouldn't look because they were on lunch. On my way home they called and said they found them. Messed up my schedule. Went back to have tires installed and they said they were on lunch. Over an hour and a half for install of two tires. Amazon selected this installer - never again ! Horrible service

I normally go to the Buick dealership but my boyfriend advices I try out Valvoline. Upon arrival I…read morerequested an oil change. My service provider was Martin and Johnathan, they worked together to provide efficient and quality service. I appreciate how thorough this service was, they check to make sure my blinkers, gas break etc was working correctly. I really love how fast in was in and out! I will def be back again.

I had my car serviced here for the first time 3 weeks ago; fluids topped off and tire pressure…read morechecked. David helped me and was patient, thorough and detail oriented. This week I noticed one of my fluid lights on. I came back in to ask questions. Jaime who is the manager assisted me this time (along with David). Boy, this guy was super aggressive and defensive. Cars are not my area of expertise, so I am careful about how inquire (since I don't know squat). My partner was with me and observed the same. Over talking your customer is always unprofessional. I mentioned it but not sure if my message was received. He was rude and aggressive. David was still patient, knowledgeable and detail oriented. It was convenient, but don't want to be treated as if I'm stupid.

Lee's auto is the only shop I truly came to trust. I am a young woman and so it's always scary…read moregoing to car shops because we just know that they're going to try to finesse us. But I trust Lee's auto shop with my car. Every time I take my car to the shop, he is able to get it to me by the next day or at most two days. I know he's not trying to scam anyone because I went to the shop one time because my battery kept messing up and he looked at me and said " if you were able to drive to the shop, it's not your battery. It must be something else." and turned me away. lol like he could've easily made up something to make money. love him!!!

Best certified smog check spot in Long Beach. No nonsense fair pricing. If your car fails, or the…read morecar isn't ready for a smog check, they will do it for you later at minimal cost. It's just too bad they don't like to fix old German cars.

Every time I go for an appointment, they're considerate of my time and do exactly what needs doing…read more There are no delays or surprises. If they can do something, they say it. If they can't, they'll say that too. No upcharging, no up selling. If you need tires, they give you your options with no pressure. They're not slinging Pirellis to moms in mini vans. Their parking lot is always stacked with cars, their bays are always full, and there's always dudes working. I think that speaks volumes.

First time customer, and as a woman who knows quite a bit about cars, it isn't always easy to find…read morea shop that will listen and not try to upsell you. When my long time mechanic left town, I was recommended to Tom's and I can honestly say it was an A+ experience. Victor was knowledgeable, friendly and (most importantly) honest. I authorized certain services if they were needed and they declined to do them since they found they were not required at this time, which saved me a bit of money. The shop itself was very clean and professional, and packed-they have a lot of business. 10/10 for everything!

Called to get a quote for an oil change. Not only did they have the best price of 5 places I tried,…read morethey got my vehicle in and completed in outstanding time. Very friendly.

This is the greatest place in the Long Beach and Lakewood areas. My Dad has been coming here since…read morethe 70's when the original owner had the place. I've been coming here since I've been driving (and since the original owner's Son now owns the place). My Son has been coming here since the 2000's. They were the best then and they are still the best. 40+ years of cars and 3 generations have been coming here. If anyone knows how great My Dad's is, I would say my family does. They do excellent work and they are honest. Good prices is just a bonus.

Quick, friendly service. Got air added to my tires. The employee said my tires take nitrogen but…read moreI've gotten regular air added at other Jiffy Lubes. The entrance is off Katella, not the side street.

I went in for emergency maintenance to this location, because it's the repair shop I've been using…read morefor the past few years. I'm a loyal customer. Never again. First of all, David A. first told me there was an issue with my brakes. I was skeptical, because just a month prior a different shop had told me my brakes were fine. When I said this, David switched to telling me my suspension snapped and was leaking oil. Again, I was suspicious because I haven't noticed any oil leakage from my car, but in the end I'm not really familiar with technical car services. They quoted me $1,100 for just the suspension service, in addition to an alignment. David was blase, and unconcerned about my concerns. I then went in to talk about it more, and he changed to describing an issue with my control arms. I accepted to the service, because it seemed like a serious issue. They completely took advantage of me here. I had to leave my car overnight because I came in close to closing hours, which was fine for me. However when I came in the next day I was suprised to see my final total was instead 1,400. I was not notified of the change in price, and David told me it was because the original quote did not include the actual parts needed for my service, which was actually my control arms. He didn't seem to care at all that my price had jumped $300, and said it was just "a small mistake." Again, they did not call me before or after the service to let me know about this change, they waited for me to come in after being notified the service was done. Israel R. and David A. worked on all aspects of my car, and here's the kicker. Once I drove off, I began hearing this terrible screeching sound, like my brakes had completely gone. I had a trusted mechanic take a look, and the metal wear indicator had been bent FORWARD to touch the brake rotor, and cause the noise to imply they needed service asap. This noise started immediately after I left my car overnight, and has since been totally fixed, since the indicator was corrected and my brakes, yep, still have 10,000 miles on them. A total scam on their part, likely to get me to come in again. I'm genuinely disgusted with the service here, and beyond mad. I wouldn't reccommend anyone to come here, and if you're less familiar with the inner workins of a car definitely steer away. They will take advantage.