came in for an oil change in a 2020 Tacoma. told that the oil filter cap was damaged and could not be removed (new part was $80 i believe). I said leave it i will take back to Toyota as they had been doing the service until then. upon getting home i found that the truck now had a oil leak, retuned to Mobil1 and asked to complete and let me see the damaged part. once removed and BEFORE returning to me they took the part to the side office and returned it with fresh damage. Then the tech asked me to sign an invoice listing ALL the things he checked, he did not check anything did not open the cabin air filter or engine air box. I reported this to the manager on site and he reacted with a shrug. buyer beware from this shop read more

Don't fking come here. Got an email saying they would do an oil change for my car. $60. After waiting 2 hours in the scorching heat, they said my car will cost $200 for AN OIL CHANGE! fk this place. these mechanics are indeed "special". read more

Critical: Professionalism, Quality * Failure to respond to eMail complaints and Phone Calls (Garrison and Management * Did not tighten oil drain plug * Did not enter mileage at service interval * Did not provide competent oil change service * Up Charged for a new drain plug * Did not use proper crush washer and oil plug leaked regularly * Garrison or owner has not attempted to respond to legitimate complaints * Has not guaranteed work, reimbursed Service fee and cost of repair by Nissan Dealer * I do not recommend this business to offer guaranteed oil change or warranty service read more

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This week at Mobil1 Richmond I had a ZERO STAR experience. That's unfortunate, since prior to this I've had excellent experiences there. Today I brought in a battery and asked them to test it, and if it was good, to replace my existing battery which was old. I only did this because 6 weeks ago they told me it needed to be replaced, after doing a 'safety inspection' while I had an oil change. At the same time I was having my winter tires swapped out for summers. The technician told me he tested the battery and that it was good and so he installed it. After I'd paid $50 + tax for this service and more for the tire swap, I tried to leave but found the battery to be entirely dead. My car would not start. No sound. No lights. They had to jump me so I could leave. Still, I was refused a refund for the installation since it was my battery (which they had said was not flat prior to me agreeing to swap it out). Obviously they did not test the battery. Or, did they knowingly install a flat battery, as they assert? The manager Garrison said the technician knew it was flat and needed charging but still installed it. Further, Garrison insisted that his technician told me that the battery needed to be charged before the car could be used (it was dead), and that I accepted this and told him to install it anyway. Absurd! Later Garrison' said the opposite--that they had tested the battery and it was "fine" before installing it, and that in any case, 'my battery' meant 'my problem.' No refund. All of this to save $50. And, I had been their biggest fan. I really was. BTW, when I drove away, which was only possible with a jump start, the power steering did not work properly. It was jumpy. Later in the day a different mechanic told me that this was because the battery was so dead it could not fully support the power steering. So Mobil1 sent me off in a car they had made unsafe with my money in their pocket. On a positive note, I'd like to give a shout out to NAPA and to H Tech Motor INC (Richmond) for undoing this mess. H Tech Motor INC charged about 1/2 of what Mobil1 had for a battery install, and the service was fast and courteous. Maybe that is why H Tech is rated 8% higher than Mobil1 on Google reviews. They are my new go-to. Down with Mobil1. It gets worse, though. Check out my Google review for that saga read more

Been coming here for years with many different cars. Everything was good until they cut one of my wires from doing an oil change. They cut my wire under the oil filter cap. Because of the cut wire is fried my computer and killed my A/C. Had to take it to GM for them to fix it. $2000.00 later and a week of not having my car, everything was fixed by GM. When I called Mobile 1 they said "most likely there insurance will cover it". Then I got an email with so many points why they didn't do it. Garrison or owner has not attempted to respond to legitimate complaints And Garrison was always on "vacation". 4 months later they don't want to talk to me and are refusing that they made any damages to my car. GM paper work shows the wires were damaged because of the oil change. I'm an idiot for taking my car to them in the first place. Never coming back again and recommending all my friends to stay away. Just crap customer service from these guys. read more

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Went there for the first time ever (also the first time to get my oil changed. Opps) and everyone there was super friendly. Honesty is really important to me when it comes to car service, and he told me everything was great with my car, didn't try to sell me on anything extra! They also have good deals so I got my oil changed with basic checkups along with a car wash for $50 read more

Car wash is ok just waiting time is quite long. Like that car wash is open 24/7. Prices are in line with others

50 minutes ago NEW Service: Oil change Nightmare, is what i went thru when i took my 22 Nissan Rogue in yesterda for it's 2nd oil change, last oil change was done at a dealership. right off the bat they struggled with the skip plate below the oil pan, but soon after that, i could tell something went wrong down there, a service attendant started talking to me about drain plugs, while the manager types up the invoice, they mentioned something about drainplug, i thought they're trying to sell me something extra so i acted like i'm not interested, after I completed the payment, i start to realize something went wrong, manager came to me and said " there's problem with your oil pan, it needs to be replaced, i was like what? I need a new what? each of my question is answered with a very short answer, i'm not dumb but i'm also not a mechanic, he drew a picture of what had happened, but none apologetically, i was still in shock when they're ready to see me leave, wait! i still have qeustions, who is at fault if not Mobile 1, who's paying for my oil pan? the manager said it's a design flaw on Nissan's part, with a smirk i have to add, or the last Nissan mechanics over tighten the plug, it's all but Mobile 1's fault, i asked is the pan leaking now, manager doesn't know, or maybe he said no, is it safe to drive, he can't promise it won't leak once i'm moving, but he wants me out of the garage, there's customer waiting behind, i asked what did you do with the plug? what's holding it together? duck tape?? he said they banged it in. banged??they just looked away and waited for me to leave, sometimes in between all this someone show me the dip stick with full of fresh oil, like that matters now. if i come back another day will they even remember me if they're acting like this today.they typed a short comment at the bottom of my invoice what he said above, when i didn't leave right then,manager THREATEN TO CALL THE COP on me, but my oil is leaking?.they said i'm illegally blocking their business that's costing them $130/hr, dude, who is paying for my lost? i phoned Nissan dealership nearby and begged them to take me in, the call quickly escalated up the chain and i was quickly talking to a the service manger or supervisor while on my way there, Nissan quickly put it on the hoist and, yes, the oil is still leaking and the plastic part of the oil pan looked drenched, I told them what the guys at MObile 1 said, they did not start the blame game there but looks like there' a chance it could be covered under warranty, i don't know. maybe Nissan Langley guys over tighten the plug, so when Mobile one try to unscrew it this time, the whole thing came out as one piece, this is not to say we're 100% sure Mobile 1 is cleared of all fault, but to act the way they did with me, and threaten to call the cops, is very bad judgement. Nissan quickly got me set up with a rental car and ordered the oil pan, 5 of the plastic pins that holds the skip plate in place is missing, turns out they're still on the floor in the pit back at Mobile 1, they wanted me gone so fast they couldn't make sure parts were put back on properly. my advice to Mobile 1, if your service technician is not sure about this vehicle, stop there, don't touch it, if it's too tight, stop there, ask me to go back to the last shop. the oil pan is not in stock, it will take 7-10 business days, Nissan found me a rental car just before they close, for $60 a day, which is not covered by my insurance for this is considered a mechanical issue, I also drive for Lyft on the side making $1000 a week, that's on pause now, all the above happened in a spam of 1.5hrs. i'm trying to be as transparent and fair i can in telling this experience and may have missed a few details, but that is honestly my worst experience at an oil change place my entire life. Mobile 1 charge even more than what Nissan charges for oil change, with the coupon too! i'm never coming back, except to grab those 3, hopefully 5 missing plastic pins today. read more

Very disappointed in vacuum and cost. Called ahead to ensure coupon was valid. Forewarned one item may be an additional $7. When done, cost went from $43 on coupon to $69, with "special needs"! To accommodate a Dodge Caravan??? Also, wouldn't vacuum trunk or seats -- vacuum too powerful apparently! My advice? Go elsewhere! read more

went yesterday for the first time, and I wasn't disappointed,,the staff were so friendly,, got a oil change and my window wiper replaced and was in and out in a jiffy! and I got to use a online coupon which was a plus as wellI recommend them fully thankyou mobile 1 ,,I will be coming back again and again! read more

Took my car in for air condition service, because Car has no ac for awhile. One shop I took in was telling me my ac pump need to be replaced but I still have doubt and really wanna give it a try for service ac first. But here comes the problem everywhere I ask the price range is in between 160-200 for complete serve ac. Only this place. They have a few customers' backup. If they service your ac and ac is not working you only need to pay 34.99 so that give me no worry if Ac service is done and ac still not working (means my ac pump is bad most likely) and I don't have to throw away 160-200 for nothing. Only 34.99 for a try. Best thing is no appointment needed and people there are friendly also knowledgeable, they found out one of my low pressure line valve is leaking (5 bucks) and I got my ac serviced, my ac is back online after that and I have save hundreds in my pocket (no need to replace the pump) thanks mobile 1 highly recommended for ac service and oil change read more

Had a much needed oil change but was not pleased with the upselling of a perfectly good oil drain plug. I was told that the plug was rounded off and would require the use of an "extractor" and a new replacement plug would be $10.00. I agreed to the deal and asked that I be given the old plug. The used oil pan plug was dirty but appeared perfect, with no rounded corners. I took it home and put it into a 13 mm socket. It fit perfectly with no hammering or forcing. I have pictures of the socket on the plug. I would attach them if I could figure out how to. Colin C. read more

Awesome and quick oil change! James was really friendly and helpful. Also got a free car wash! Will be coming back here in the future!

I've been coming here to this location since it opened. Every time I come here I get exceptional service, friendly informative, I never have a problem after leaving, I also never leave feeling ripped off or lied to. This in my opinion is the best express lube place in town. I highly recommend trying this location out even if you've been going to the same place for years. You don't know what service you've been missing read more

The owner ryan and his brother are very honest.The prices for lube jobs very competitive. They both are careful and knows what they are doing compared to Jiffy Lube and the worst of them all Mr lube . I highly recommend this place of business . I will continue and support the business forever until I get a Tesla which is a pipe dream for me thanks Ryan,,,,,Ben Romey read more

This is Tims recommended oil change place in and around Vancouver. I know what I'm talking about on these matters

Only place I bring my TSX for an Oil Change hands down place in all off Vancouver, staff is beyond friendly and efficient with their work. Keep it up guys ! read more

My experience was excellent. I showed up at about five minutes to close, there were two young ladies working at the time. The first girl to greet me was very friendly and nice. They went to work quickly on the car it took about twenty minutes in total and they did a very through job. They both gladly and friendly checked everything and even offer to vacuum out the car as we had a coupon for the oil change and vacuum with free car wash. I would defiantly come back to this location all because of those two young ladies working that night. read more