I had a truck that recently got "repaired" here. I was not the customer, the dealership (Bertera…read moreNissan - don't buy a car from them) that I bought the truck from was the customer because they were responsible for the repair. The repair was absolutely terrible, they had 2 chances to attempt to fix the problem and both times it came back worse then it did when it went in. The second time I got it back it still had tape stuck to the roof that I had to climb up on and peel off and clean the residue. I was stuck between a bodyshop telling me that the dealership wouldn't pay for the correct repair and the dealership telling me that they didn't tell the bodyshop how to fix it but just to fix it. Being a professional mechanic I was amazed that any repair shop would let a job of this poor quality leave their shop with their name on it, no matter the circumstances. All and all I ended up bringing the truck to a different bodyshop and paid to get it repaired myself and it came out perfect the very first time

If I could put NO STARS I would, they simply were giving my car an oil change and then suggested a…read moretire rotation in which wasn't done correctly. I use my car the next day and there's a very loud noise as if the tires are "wabbling" and about to fall off. When I came to the shop to speak about it the owner wanted nothing to do with me. He said don't accuse him of faulty work. When the employee told me they aren't qualified enough to even be there, and going there for an oil change is like "going to the book store" for a car. Basically the worst experience and they couldn't even help me. Horrible place

Excellent service, Shane is amazing!!! Great communication, excellent customer service and made…read morethe whole process smooth with the insurance company.

Outstanding work, I've had multiple of my past trucks repaired by these gentleman ( or ladies) and…read moreI've been more impressed each time I've dealt with them. Easy and painless initial setup and beautifully crafted auto body work done. By the time you pick up your vehicle you'll smile. The amount of attention to detail these people put into your vehicle is amazing. I've been to other shops in the past and can't even begin to tell you how much of a headache I've had due to irrelevant factors. I definitely recommend them to anyone who owns a vehicle that's been involved in an accident or collision. The way I look at it is if they can do such a tremendous job on my trucks, they'll have no problem working on folks with SUV's or cars. A+ rating in my eyes.

Had my car towed here after the unthinkable happened on my way to my son's basketball tournament…read more Simon was incredibly patient and reassuring while I nearly lost all cookies. He went out of his way to make sure I could get back on the road (on the first day of a long weekend) in order to see my son's games that day. If my car blows up again, I could only hope it is near this place!

Check engine light on and code pointed to emissions. Three other places looked at it (including a…read moreToyota dealership!) and couldn't fix it. Gasco Auto Service fixed it, and I was able to get the inspection sticker.

My son scraped up my Prius against a concrete post. When I brought it to B&S, Rich said most of the…read moredamage was white paint from the post, and he could buff it off for free, but all the other damage was not worth getting fixed given the other wear and tear elsewhere on the vehicle. Then the car was hit by a motorcycle. B&S did a wonderful job with the repairs, very thorough, They dealt with the insurance company and the car rental company. It wasn't a speedy process, but that was due very much to the insurance company taking forever to schedule the appraiser. I brought in my daughter's 2003 Civic to ask about repairing a panel; again, they said it was not worth replacing the part, but they could rig up a fix for free. I have not returned to take advantage of their offer yet, but the fact that they are willing to do stuff like this when their time is money says a lot about them.

I've used Bernardi and Sanssosio several times over the past few years and they've always come…read morethrough for me. Rick is personable, transparent and honest.. qualities that in my experience are tough to find in body shops.

They repaired my tire very fast, and they are very friendly, and only charged $25 for the service.read more

Great service - good pricing…read more New to town but this is my mechanic moving forward. Location is near the gym too so it's easy to drop off and pick up.

I cannot provide enough praise for Gustavo and his colleagues at Toucan Auto Center. They made a…read moreterrible experience (a car accident) so much better with their customer service, attention to detail, and quality workmanship. I selected Toucan somewhat blindly when their name was provided by my insurance company on a list of local service centers. I couldn't have luckier in choosing them to repair my car. Gustavo reached out almost immediately to schedule my appointment. He was friendly and accommodating. I was able to drop off my car the same evening after regular business hours. Gustavo also provided consistent updates (via text, email, and phone calls) about my car's progress. I even inquired about having some other minor damage (not related to accident) taken care of at the concurrently and was provided with a prompt quote. I didn't end up having the additional repairs done, but I was completely floored when I picked up my car and saw that they'd done the work anyway -- AT NO CHARGE! I was beyond satisfied with the level of work and care from Toucan Auto Service. My car is ten years old but it felt like getting behind the wheel of a brand new one. Thank you, Gustavo and team!

The folks at Bay State Collison get my vote…read more Welcoming,professional. Ray you are Rockstar!! Company vehicle needed a new rear bumper after being struck.they did a great paint match and replaced it in no time flat.I highly recommended This place. Next year my VW is coming in for a new look. Kudos Bay State Collison.. :-)

I have had my cars taken care of by Ray for many years and he is the ultimate professional and…read moremeticulous eye to detail - he sees everything and is smart as a whip. A year after his superb repair to my car, my expensive headlight bulb went out in the area of the prior accident and he asked insurance since it was the same side as the accident and they paid it! So he also has great relationships with insurers as well. A+++++++++++++ And I am picky!!!!!

I had Dave mount a set of tires I bought from Tire Rack. He managed to fit me in to his schedule…read moreright away. The tires were mounted quickly and for a very fair price. Dave did alert me to the fact that he'd have to charge me an extra $0.75 for a proper replacement valve cap, and asked for my approval. Talk about honesty! While sitting in the waiting room, I heard Dave run the lug nuts on with an impact, and then I heard the click-click of a proper torque wrench, which I really appreciate. Most places will tighten them down to 12 dugga-duggas of the impact, which just creates problems later on.

If you have any wheels that you care about, this is by far the best shop arguably in the entire…read morestate. I have only been here for wheel/tire installs but David is extremely careful and meticulous. Never a nick on the wheels after he is done. Top notch stuff.