This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

They got me right in and did an excellent job- at a great price!!…read moreVery happy. Definitely recommend

Best in Marlboro for auto repair and body work very friendly and they know cars inside and outread more

Just had body work on both my front end and back end done due to being rear ended and being hit by…read morea boulder of ice off of a truck. I have never had such an amazing experience with any car related services. The shop has such a buttoned up process for intake, arranging rentals, dealing with the insurance company, etc. It's the easiest and most comfortable experience. Everyone is kind, helpful, and easy to deal with. You get regular updates as to the status of your car throughout the entire process without having to ask. And even better is that it's women owned and run. I definitely recommend and while I hope I don't have any more need for body work, I will definitely return if I do.

I contacted them after my car was got hit in the parking lot of my apartment building. The process…read morewas simple and straightforward. I requested an estimate online, received a quote via email, and made an appointment with Peggy to repair my car. After they started working on my car, they requested a second review by my insurance company and an appraiser came to their shop. It is nice that they offer a shuttle service (thanks Don!), so I didn't need to take UBER or taxi to get back home or come back to pick up my car after the repairs were completed. All repairs were completed quickly and I only had to pay my $500 deductible. The back of my car now looks like new again.

Excellent service. When my car failed inspection, my technician quickly and thoroughly explained…read morewhat the problem was, and gave me a solid recommendation of where to go to get it fixed. Will be going here for my next inspection.

This guy knows nothing of proper customer service. I took my car in for an inspection and he…read morefailed me due to a loose front end. I asked, what exactly was loose? The bumper? Wheel? Something else? He wouldn't tell me and he wouldn't show me. I began causing a scene because this was unacceptable. You can't just tell someone who just paid you $29 in cash that you have a loose front end and NOT show them exactly what needs to be fixed. He complained that he'd have to jack the car up again and blah blah blah but I made him do it. So he's cursing at me while he's taking the car back into the shop to jack it up and he finally shows me. Was that so hard? You can take the $29 and buy a little bit of cheer. Crossing him off my list

Based on the companies response, aligned with the service model they provide which is excellent, I…read morewill bump to 5 stars. I can't ding them for pricing when their corporate approach is customer first and when the organization responds in such a reflective and positive way. Keep it up Waldron, your service approach is top notch.

Fast service. Friendly folks while you wait…read more and fair prices!

A well-run shop that did great repairs on our vehicle. They were most helpful with the process…read more They also did a wonderful job detailing.

Knowledgeable, friendly, professional. I've always been pleased with their repairs to my vehicles…read more They make it easy to navigate insurance claims, rentals and get you back on the road without delay. You can trust them.

Something very shady is going on at this place. Stay FAR AWAY from this place. I'm thinking chop…read moreshop. Anyone else get minor damage outrageously listed to insurance company as "totaled"?! A branch fell on the windshield and hood. But they listed EVERY single scratch that weren't there when car left our house, from front bumper and lights to wheel and rear bumper. They convinced the insurance company to call the car totaled. My neighbors were witnesses to the branch fall and we all thought that we were incredibly lucky that it was only the hood and windshield. I understand that glass needs to be cleaned out, but see the photos for yourself. They made up damages that couldn't possibly have happened from this branch. Someone is selling parts or fixing up minor damage to resell. Justin and Keith were extremely disrespectful to us. Justin actually refused to show us the car the day that we showed up to review the damages. They are hiding something. It's not right. The next letter I am writing is to the BBB.

Apex auto always goes above and beyond taking care of my car! I have been here three times now and…read morehaven't ever been disappointed! My car always comes back super clean, even in better condition than when I drop it off. I appreciate the walk through at the beginning and the amount of work you all put in to fixing the car up completely and perfectly is amazing. I never worry when I drop my car off. You all work fast but do fantastic work, and the convenience of a rental car is super helpful! The consistent communication on how the car repairs are going is helpful. I think I have worked with just about every member and everyone is super professional, kind, and friendly! I will never not bring my car here!

Yikes. Buyer beware…read more This shop has zero reviews, so I did what any smart consumer should--I asked to see their business license/repair shop registration number. (For context, I'm an automobile attorney, so I know exactly what to look for.) Shockingly, they flat-out refused to provide it. That's a massive red flag. Any legitimate shop operating in Massachusetts should have no problem showing proof they're properly registered. The refusal alone tells you everything you need to know. Proceed with extreme caution.

Very quick and easy to get a quote from East Coast Auto Body for auto body work done at home by a…read moremobile unit. Sent a photo of the damage and quickly received a quote. They answered questions about their quote, and let me know they were available on the date the car was available at home. Work was done well and as scheduled. Great to know that East Coast Auto Body can fix dents and perform minor painting to match the car finish from a mobile unit, done at home, without the long delay of leaving your car at an auto body shop for days.

Nice guys and honest. I appreciated the emergency look-over. WIll definitely be back. No complaints…read morehere!

This place has a great reputation in the area. I went on the recommendation of a friend. The…read moreservice was prompt and friendly and George the owner explained everything.

Went in for an oil change with some coupons I got in the mail. I was impressed on how quick and…read moreeasy everything went. The waiting area was awesome: comfy chairs, wifi, snacks, drinks, and even two massage chairs! I could have waited longer if needed. I was in no rush. I'll be back.

I was in a fendah bendah south of where i live, so at the reccomendation of my buddy who bought a…read morenissan at this dealership i made an appointment, Marlborough Nissan Reccomended a new bumper insert. Dropped the car off, and another happy customer was yelling at the customer service rep about them breaking their tire pressor sensors. I thought that sounded a little unrealistic. "Youre driving a 2016" said the rep, as if a 2016 couldnt be a nice car, an acura or something. Anyways, then my own saga began. I asked, the service rep to please balance my wheels, and align the car since theyre gonna be taking them off to do the bumper. They yelled at me, it doesnt need an alignment, were already done the car! i insisted, and when i picked up the car, my tires were low, below the tires reccomended psi. 30 instead of 39. I will say the wheels are balanced nicely. Also the bumper was repaired adequately. Appreciate that. however, upon picking up the car i had to go down to the tire shop immediately. Then, as i was driving the short distance, i noticed the car had been retuned, i would guess im getting only 105 hp instead of 169 at 7,000 rpm. Just the week before i had gone down to the mechanic and got an oil change, and noticed my car was getting great mpg, 36 mpg this week, and everything was tuner. not so when i picked up the ride from marlborough nissan. The mechanic left his pit momentarily "You're weak!" he yelled in my direction, a bald white guy in a blue collared shirt. i was using my blind guy cane at the time because my vision is diminished from the kia crossing the center line at 100 mph nearly killing me 2 years back. So it took me a few days looking over the car to notice all the damage these disrespectful, uncaring people did to my car. I use the car to transport my loved ones, and other things. anywaYS, THE CAR did have a slight rip in the drivers seat when i dropped the car off. when i picked the car up 2 days later, it appeared someone used a tool to gauge or cut the seat close to the original rip. My car had no lights on the dash, maintenance lights, i would have noticed since i just had picked it up at a mechanic i actually trust and go to regularly, a day before. While retuning the car, probably because the mechanic is a part of white supremacy groups, a common thing with mechanics who ride harleys on the weekend, the dash now has "Check oil" "maintenance required" lights on. I walked back in briefly, and they offered to charge me for another "diag" a 275$ upcharge. I was not given the receipt and asked them to email me, while talking to their disagreeable customer service reps. You chose to be in customer service, Marissa, and Craig the advisor, you could go into another field if you dont like being polite to people. I am paying off this 30,000$ car thats only 2 years old, I dont appreciate it being Vandalized. Marissa replied, what can you prove, bring paperwork from the tire shop. No, i will not set foot on your lot. Provide me with a copy of the what i signed when i dropped the car off. I will take you to small claims court. finally, lastly, i had an enterprise rental car, a 2024 audi with not a scratch on it. I turned the audi keys into Marlborough nissan, a day after i got it. Marlborough Nisssan lied to enterprise saying i had the rental an extra 9 days, no idea if they were cruising around in the rental or it was just parked. luckily i have rented probably 120 cars from enterpriese and they didnt charge me for all that extra time and fees. I felt i was fairly polite, up until today about how things were handled by this shop. Starting with Paul in the body shop, who was immensely rude and kept demanding some paperwork from Geico i was aving trouble accessing on my phone because im partially blind. I notice they reply to all consumer complaints, i look farward to the slander they are sure to post below my comment. I will spend all day on this today, yelp reviews, google reviews I called Nissan consumer affairs (again) I will make a complaint to the ACLU and then, I will take MARLBOROUGH NISSAN to small claims court. Not because i will make much money, but because you inconvenienced me, cost me time and energy, and im sure your legal team needs just another small claim to deal with. After all, your profit from this work was probably 300 or so or less, and now, with the loss of business and the legal hassles, youll be down easily 4,000 - 6,000$.... about what it will cost to repair the seats, retune the car, and move. In case you read where i live on my registration.