Unfortunately, I have to update this review. However, I do want to state that for the 9 years we have been coming here (2-3 times per year except for last year when our plans changed) my previous review was accurate for most of that time. My last two experiences were progressively worse and the only reason the rating is this high is because I'm averaging in our good past experiences.
Our second to last experience was not as good as the others, but was considered a one off at the time. It was the only time we came for breakfast instead of lunch or dinner and the wait was extremely long, the staff had no urgency, and my breakfast was greasy and underwhelming.
Our last visit was mid August 2019 and we arrived a little after 10am on a Saturday. We walked in and were smiled at by a lady at the counter who told us to seat ourselves anywhere. We smiled back and thanked her, then discovered all the tables were either occupied or dirty and stacked with dishes. Not too concerned, we went out to the porch and sat at one of the outside tables.
After 10 minutes, my husband said he was going to grab a menu for us to look at. I was hungry so I thought this was a fabulous idea until I heard a very stern and condescending voice *yell* at my husband. She was saying "Sir...sir, no! I will be right with you. I...will be...right WITH you."
I looked up and saw my husband through the door turn to someone out my line of sight and held up the menu in a friendly way stating we just wanted to look through the menu while we waited. Her voice got shrill and she repeated herself really fast, in a panicked kind of way and tried to tell him that he had the wrong menu. The lady who greeted us originally, came around the counter and handed my husband a menu while rolling her eyes at the other servers antics.
By the way, my husband was at the front door picking up a discarded menu, NOT in an employee only area. Not only do I see that menu as fair game, but he only retrieved it after we had been ignored for 10 minutes. I was shocked at her unprofessional tone, it bordered on a tantrum, and I can't believe she wasn't called on it by anyone. Frankly, I thought it appalling to treat any customer that way.
When my husband came back, I immediately asked him if he wanted to leave. Though bewildered, he said it was fine and he wouldn't make a big deal out of it and we reviewed the menu...which hasn't changed at all!
About 5 minutes later, the shrill server came out with a second menu and a really strong RBF said she wouldn't make us share. I asked if we could order lunch yet, my phone said it was 10:30am at this point. She gleefully told me no with a really inappropriate tone and I decided we had enough. We looked at each other and then looked back at her, then straining to be polite we casually said we didn't want to order and stood up. She passive aggressively put on a fake smile and told us to go do some sightseeing and come back for lunch. Yeah right.
We are really patient customers who behave ourselves, are rarely in a hurry and always tip well. We are loyal and return to places we like (been here about 20 times total) especially if they are a small business.
However, I am not going to spend money with someone who thinks it's okay to treat us like that and if MJ's thinks they are hiring correctly, well then I guess I'll have to cite irreconcilable differences and permanently end our relationship. read more