I have NEVER left a review for anyone on Yelp. But my dealing with this company prompted this review when the owner of the company called me a 'B**CH' on the phone when I called to ask why their cleaners were arriving to my house ONE HOUR after the scheduled time. For the sake of fairness and clarity, let me explain:
I have been using cleaning agencies for a few years now and this--hands down--has been the most astonishingly disappointing and insulting experience I have had during these years. I initially spoke with (I suppose) the owner, Micheal, before setting up the appointment because I wanted an appointment sooner rather than later.
We initially set it up for Thursday of this week for three hours. But when Micheal insisted that I need 4 hours and not 3--because 3 hours only covers one bedroom and one bathroom--I had to reschedule the meeting to today, Tuesday at 10 a.m. I clarified with Michael that the 4 hour appointment is actually 2 hours as they will send two people, each of them to work for 2 hours. He confirmed that they should be done by 12. With that information I confirmed another engagement for 1 p.m. today, thinking that when the cleaners leave at 12--12:30 tops--, I will have ample time to get to my other engagement.
NOT SO!
They sent me an automatic email yesterday saying that the cleaners will actually arrive between 10 and 11! My mistake was not seeing the email yesterday. When I saw it this morning at 6 a.m. I immediately emailed and texted Micheal, explaining the situation and asking him to please arrange for his cleaners to arrive such that they can leave by 12:30 at the latest. I didn't hear back. when it got to 10:15 and no sign of anyone, I called Micheal's number which was answered by a lady who was extremely rude, refusing to let me talk and refusing to at least call her cleaning team to ask when they will arrive. When I desperately tried to explain the situation, she flippantly agreed to call them.
Turns out, the cleaners will arrive to my house no earlier than 11! so I propose changing the appointment from 4 hours to 3 (effectively 1:30 hours). She says in that case she will ask her cleaners not to clean one bath and one bedroom. I ask her to please let me negotiate that with them when they arrive. She refuses. I try to change my 1 p.m. appointment and when I call back to confirm that, Micheal himself picks up, telling me that he is canceling the appointment because, and I quote, I kept 'B**CHING AT HIM' on his day off!
Incredibly rude and hostile customer service. I sincerely suggest you look elsewhere. There are many many incredibly hardworking individuals who do a great job with much more professionalism and much less arrogance. They advertise all over the place too. give them a chance and save yourself the grief of dealing with such incredible hostility and entitlement. read more