I usually trust my fellow Yelpers' reviews. If I'd seen the rating of Mister Ups, I wouldn't have gone there. Luckily, my friend took me there. When the waitress put the Chicken Condon Bleu sandwich in front of me, it smelled DELICIOUS. And it tasted as good as it smelled. My friend order a Black Flannel Disco Montage IPA, and I asked for a sip. It is now my all-time favorite beer. Unfortunately, I can't get it here in Louisiana. :-( read more

Mister Ups - American Near Me - Middlebury, Vermont

Unless you are going specifically to sit at the bar, I would not recommend going here for dinner. We made reservations for 10 people to celebrate a special birthday. Despite having a reservation, we waited 90 minutes for our meals. When the food finally arrived, it came out in waves about 10 minutes apart. By the time one end of the table received their meals, the other end had already finished eating. Our appetizer was delivered at the same time as our entrées and had clearly been sitting under a heat lamp. It was dried out and tasted of old oil. Our waitress appeared overwhelmed and received no visible support from management. We were not offered drink refills, and we were never asked if everything was satisfactory. The child in our group was served a burnt grilled cheese sandwich that required scraping off the charred portions just to make it edible. It was also made with rye bread and unmelted shredded cheese -- neither of which were indicated on the children's menu. After 2.5 hours, when we requested the check, we were told they could not separate it -- despite having informed the waitress at the beginning of the evening whose tabs were grouped together. We have hosted family events there before and have never encountered this policy. It was not posted or communicated to us in advance. As someone who has worked in customer service and management for over 30 years, I understand how challenging the industry can be. However, communication, organization, and support from management are essential if you expect guests to return. Unfortunately, this experience did not reflect that standard. We will be choosing to celebrate our family gatherings elsewhere in the future. read more

Don't judge a restaurant by the front door. Inside lies an inviting dining area, lively bar, and great patio overlooking Otter Creek. The inside has changed very little since my last visit 15 years ago, but the outdoor space has been nicely expanded. The Cross Street bridge sounds like the occasional rumble of thunder, but really not noticeable even at rush hour. I'm not sure why the other reviews aren't better; the food is about what you'd expect, the beer list is respectable with good specials, and a solid kid's menu. Love this place! read more

Mister Ups - Entrance - American Near Me - Middlebury, Vermont

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Came from out of town. Stopped by here for lunch. Service took a while but the view and vibes were very nice. Food is standard. Best part of eating here is being with the valedictorian and local legend best premed of 2019 for UVM. read more

Mister Ups - American Near Me - Middlebury, Vermont

We went for my husband's 65th birthday. We had such a bad experience. My granddaughter ordered a grilled cheese it was burnt . She tried it anyway didn't like it so I took a bite it was awful told the waitress she did nothing at all just walking away. When we got ready to pay they would not separate the bill Told us they only do for party of 6. We have eaten there lots of times and they have always separated the bill no signs stating that they changed things Most of us wanted to use our cards my brother in law felt bad so he paid the whole bill. It was over 246.00 dollars made my husband feel bad We all live pay check to pay check are hard working this was to be a special treat for him I doubt we will be going back read more

We went here for my grandma's birthday and really enjoyed ourselves. In the summer it's fun to sit outside by the river. I had a red sangria of some sort that was top tier. Very lively and good service. I would go again in a heartbeat. read more

Driving by Vermont on our way to NH and stumbled upon this place and it didn't disappoint. Shared a Caesar salad and that was good and for dinner, we both had the seasoned New York strip steak, medium rare and it was amazing!! Tasted like the Korean marinade. I actually wanted it again the next day. What a great find! Service was friendly and attentive, nice, quiet ambiance for a weekend dinner. read more

Mister Ups - Seasoned New York Strip - American Near Me - Middlebury, Vermont

The food was very good, and our server was very nice; however, food and drinks came out was very slow, especially considering the restaurant was sparsely occupied. We ordered three (bottled!) beers when we got our food, but didn't get the beers until we had finished our meal and were ready to go. read more

Phenomenal food options, excellent and friendly service and local bar/pub food in the small Collegetown of Middlebury, Vermont. I had the Smashburger with lettuce, tomato, pickles and their signature sauce! Awesome freshness, quality, and seasoning/ sauce on the burger. Furthermore, the plated presentation with the colossal burger also included a large side of fresh house French fries! Thank you to my servers Mary and Aly for their professionalism, attention to detail, kindness, and overall nicely paced food and drink service! You guys are fantastic! read more

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Visited this place from Ohio. This place was recommended by coach from Middlebury college . This was a very first stop for us after a very long drive. Very rude owner or manager women. Surprise how they still stay in business. Not a good first impression of the city because of first experience with local business. Now I reconsider sending my kid to Middlebury college because I do not want my kid deal with and live around rude people. If we were not very hungry and did not ordered food already, I would walk away and never come back here again. This place made me feel unwelcome and they really don't care how you feel about them. I feel like a nuisance to them. Never again. Long wait for food. read more

Mister Ups - American Near Me - Middlebury, Vermont

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I was visiting Vermont on a bus trip and we stopped for lunch in Middlebury. I'm glad we picked here for lunch. They seated us on the deck overlooking the river. It was very pleasant. Our waitress was upbeat and very accommodating. I shared a Reuben sandwich with my friend. It was very tasty and the fries were seasoned and crispy. The draft beer menu was very good with many local beers. The draft beer price was excellent at 6.00 for 16 ounces. We shared the mud pie for desert. It was a very pleasant experience and I would go again if in the area. read more

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I'm p sure I found rat hair in my fries???? Also everything was bland and cold. Horrible road trip experience.

Best food and service I have had in a long time. I love the outside seating right on the Creek.

Great atmosphere in this pub/restaurant on the banks of Otter Creek. Outside dining is a super experience during the summer. The bar area is warm and rustic. The food is fantastic. Try the onion rings! The burgers are great, too. The staff is very friendly and accommodating. Mr Ups is a definite "go to" when we are n the area. read more

Tiffany was great!!! Fast service and charming to work with. Thank you. I love the old time building that gives great ambiance. The food was fresh, hot and delicious. I had the French dip, filled with juicy beef. I will return, to try other items. It's a date night location. read more

BEST DESSERT AROUND!!! I come here almost every weekend to get their amazing cookie skillet! The ambiance is adorable and the service is awesome! Their food is super good too! Amazing chicken! I haven't tried too much menu items but the food is solid! My favorite spot for desserts and apps! Stay away from calamari tho it wasn't good. read more

Mister Ups - Amazing Cookie Skillet - American Near Me - Middlebury, Vermont

There is a reason the overall review of this place is 3 stars. The food is meh, the waitperson was exhausted and could barely crack a smile. Seeing the review from Herb that their server was berated by the management maybe explains why our server seemed so beaten down. We wanted to hang out longer, ordered tea and barely got any water and it was luke warm. Our hagard waitperson could not seem to get us more hot water and there was only one tea bag of black tea. read more

Great food and the perfect atmosphere! Would highly recommend to anyone visiting Middlebury.

Not sure why people complain about the service, it's friendly enough and swift. There are more things to consider. It's been around forever and appears to not have been cleaned since opening. The dank smell and sticky floors/tables would be reminiscent of a frat house that Middlebury college never sanctioned. Why is this relevant? It could be the food poisoning I was delivered and dealt with for days after eating a smash burger, rings and a few beers. Perhaps the tap lines haven't been cleaned or the kitchen's cleaning protocol is similar to the rest of the place. Mister downs for sure. read more

I was there last night (a Friday night) having some drinks at the bar, and the night started off fine. Although the bartender seemed to have a very unpleasant attitude. But I try not to judge because everyone has their days.. until the music was shut off abruptly at 10:07. There were still quite a few people at the bar at this time (probably around 15) but the bartender's attitude made it very clear that we were no longer welcome to stay. As well as the music being killed, all of the chairs in the dinning area were up. This is something I would understand maybe an hour or later after closing, but they are open until 10pm and again this all occurred at 10:07. Plus it was a Friday night ‍ I felt like I was rushed to leave because of how awkward and unwelcome of an environment it had become. Food and drinks were great, but probably not somewhere I would go again. At least not anytime near closing lol. read more

Why is your bartender scooping ice from the machine with a glass? That's literally asking for glass shards to go into someone's drink and send someone to the hospital like bartender 101??? Retraining is obviously needed immediately. read more

I had an awkward experience Saturday night . We frequent this location and have usually had a good experience. Greeted by a usual face, explained we had no reservation and was told by (steph I believe ) the wait would be brief as it was. Sat up stairs and was welcomed by a staff member sue who started by complaining she was not feeling well and didn't have a lot of tables. She also sang at the table and thought the entire meal. The remainder of the evening went as expected considering the busy weekend. Food was good as always and came as quick as expected. However we got to experience Sue dragging a table away from a large party explaining she wanted more tables, then complained to another staff member that she wasn't making any money. On our next visit we hope to not get singing/inappropriate sue read more

we typically enjoy a sweet and relaxing meal on their deck beside the creek , watching wildlife , soaking up the sun . today however our very attentive and pleasant server was berated infront of us for apparently not clocking out on time and told she should haven't accepted our table when she was toward the end of shift. if she hadn't taken our table we would have waited longer for service. waitstaff only receives 6.00/hr from the restaurant. If this coworker feels she needs to reprimand another worker , it would be prudent of her to take the coworker aside and do it in private. It ruined our previously blissful experience. We felt very badly for our server Suzanne. We discovered the other employee was the bartender on duty at the time. otherwise we would have given this restaurant 5 stars. who needs to pay for drama, get enough of that for free read more

The food was great. Our service of the beat. My partner and I brought two friends after the movies to join us. The food came out in good form but the waitress never came to offer water or any refills, could not split the bill, and seemed annoyed with us when one guest asked for water. Then she came up to us and asked if we can head out. Excuse a party was waiting- I was disappointed because I came in the summer and their service was so friendly and attentive. Then when I came home I reheated my potatoes skins and I asked do not bacon ( I do not eat pork) and swallowed bacon read more

I saw mice behind the bar in this place. The bartender was incredibly slow and had a hard time making a mixed drink.

We love the food and atmosphere here. The staff are super nice and helpful. And in Middlebury you can not beat the prices. We'll be back soon. read more

The food was delicious, after I mentioned the issues to my server Tiffany, she fixed it promptly and happily. She had a very positive attitude the whole time, we could see she was busy but still visited our table and made sure we had everything we needed. I will say we haven't had service like that anywhere else on our trip! We give our server 5 starts for her attitude and her prompt service. We will definitely be back! read more

I have been here a few times (pre-covid) and now in the middle of another peak. Staffing shortages are at an all time high which makes it tough. The atmosphere was definitely pub style, very casual. Waitress was ok, somewhat grumpy, but thats the norm these days. The food came out really quick, in under 10 mins, but it was all cold, like barely warm at all. Unmelted cheese on the wrap, cold fried pickles. On top of that, the name of the chicken tenders made them unappetizing and then when they came I was creeped out by the shape, it was like the squiggly parts of calamari. The soda glasses were not clean and the whole place could have used a good scrubbing. read more

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Eat before you arrive. You're gonna wait. Party of four. Waited an hour for our food. Got two orders wrong. Food was okay. Not worth the wait. They charged us for something the menu said came with the meal and for the salad dressing we asked to be on the side. Waitress was well meaning but clearly overwhelmed. Waited to talk to a manager who never came. Just go somewhere else. read more

Stopped today on our way through because it was one of the few places open. We walked in and were impressed with the lovely deck we could eat on. Our server was pleasant enough but not greatly interested. We ordered and got our drinks which were served in a timely fashion. Being a vegetarian I am accustomed to not having a ton of choices so if there is a veggie burger I can usually make it work well enough...since it's often my only choice I tend to order carefully. "Please cook it well done. I REALLY don't like them mushy, please cook it WELL DONE. I promise I won't complain if it's burnt." Is what I say. The burger that was served to me on the STALE and untoasted cold bun was a pile of mush. Barely warm...to prove that point the cheese was barely melting. It was so gross i really couldn't eat it. The fries were edible. I'm sorry but if you have a whole menu of regular burgers why would it be hard to cook a veggie burger? Our server was then again less than interested in why I didn't eat or want to take any of it home. My husband ordered the peanut chicken wrap and described the peanut sauce as "peanut butter with some soy sauce in it" and on a scale of 1-10 10 being the best it was a 4. So to sum it up, the beautiful deck was lovely the food was not. read more

The waitress was amazing, but the martini was serve in a shot glass for I was told that they were short on martini glasses. The calamari was great and the dinner was a disappointment . The broccoli and carrots were served with the cod were half cooked. I have always had a good meal, but very disappointed this evening and I wanted to be honest in my review. I brought a special guest with me and I was disappointed in the kitchen. I am in hopes this review does not discourage other people in going there, but the chef should be checking every plate that goes out to a table. Very Respectfully, VT Patron read more

Wanted just a quick bite in between events. The waitress much have been overwhelmed because it seemed like she forgot about us for quite some time. We got a few beers and split a philly burger. The burger was good, not sure if i would call it a "philly" but it had good flavor with the onions and peppers. read more

Mister Ups - Philly burger - American Near Me - Middlebury, Vermont

Went in wanting a burger..wound up with an experience! Thumbs and Toes appetizer (get the large order) - make sure you get the VT maple bbq sauce.. had the special, Ham and Bacon MAC and Cheese.. my advice..whatever special they have involving Mac and cheese...GET IT!!! It was amazing!! The rest of dinner was just as good.. The service made the evening..thank you Joe! Thanks for guiding us to the right choices and thanks for not making us feel rushed! We will be back!! read more

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there were 8 of us for dinner tonight. the drink service was slow at best. We couldn't get a round of drinks from our waitress in under 15 minute She didn't return to the check on us. we decided to give her our entire order to save time. that didn't work! she served the appetizers put them in center of the table . and didn't bring plates. had to call her over after we finally found her to ask for plates. She was surprised. we had to clean off our own table stacking the appetizer plates and glasses on the next table. we went to the waitress stand and interrupted the socializing to retrieve napkins and two beers. the waitress either was asleep or drugged up read more

Mister Up's. More like Ms. Uppity's. Except that doesn't half day it. Vanessa was rude from the first word on the telephone. And in person, she was downright abusive. We walked out. The owners might want to secret shop customer service. read more

I ordered a medium steak and got leather. We couldn't get refills on drinks for over 30 minutes. But hey, at least they serve beer and have riverside seating. Also, the loaded baked potato is a joke. I had to use ketchup with my steak which hurt me. Go ahead and skip over this place read more

Mister Ups - My "medium" steak - American Near Me - Middlebury, Vermont

Don't waste your time or money. It used to be good, not anymore. Food was sub-par. Service was beyond slow, other tables that were seated long after the 2 of us already had their meals served and had even finished their meals before we asked where our food was and then we got attitude. Finally asked for it to go. So much for Vermont hospitality. read more

Hi, I bought the chicken Marsala yesterday only to find out the it came with Brown Gravy and no taste of wine. I should have sent it back but this is the second time in my life that I bought it in a restaurant. My sister used to make it for me but she recently passed away. When I got home I looked up how to make a Marsala sauce and sure enough, what was on my chicken WAS NOT a Marsala sauce but a brown gravy, I thought restaurants used professional cooks but evidently their chef was having a very bad day or the person is not a professional chef. Needless to say, I will not be returning to that restaurant in the future. Sent from my iPhone read more

Stopped by on an early Thursday evening for a couple drinks and snacks. Remi was a gem, great spot to watch the afternoon rain on the river. Best fried pickles I've had in a while. Sure, the service is probably spread thin during peak hours, but what more could you ask for in a local joint other than a crew doing their best? Will be back if in town. read more

I thoroughly enjoyed Mister Ups. My wife and I were in town from Upstate New York, made it a point to hit as many spots in Shoreham, and Mister Ups was on our list. The food was excellent, and the atmosphere enjoyable. I wish we took a table outside, because those folks seemed to be having a wonderful time. Our server was very nice and smiled. She also was attentive. I highly recommend Mister Ups! And the food was great! read more