I would NEVER recommend that folks go to Miss Jee for dog training especially if you have a small dog. We went to her based on great reviews and signed up our pup for a 6-week boarding school program. I was nervous to be without him for that long but trusted the reviews. However, that was a big mistake, our 12lb shih tzu came back with one eye, two missing teeth, two pounds lighter, and many sores and bruises throughout his body. He did not finish the program and Miss Jee refused to provide us with a full refund. For more details see photos and read below.
I should mention this happened back in May, but it took me a while to be able to get the energy to write this review.
I removed Webster from her care and he was not able to complete the program when he had to have surgery to remove his eye. It's unclear how he suffered the initial damage to his eye and the story I was told has changed. At first I got a call from Jee and was told that his eye was "watery" the day before and that he was flinching when they got near him that morning and she asked if I wanted her to take him to the vet I said yes. At my request, she told me she would send photos, but did not do so until later. After talking to the vet, I learned that the vet was told his eye was having "discharge" since the week before. When I told Jee that the vet was told something different Jee said someone else took Web to the vet (not Jee as I was told) and she didn't know why they said that. She then went back to her initial story but added that his eye was crusted shut on the morning she called me, and that she didn't know how this happened. I requested photos again and then changed communication to text to have it documented. She sent me a photo of his eye after they cleaned it where you see a lump in it. She also sent me a photo of him from the previous week where I could visibly see something was up with his eye and asked her why she didn't call me then. She then said they noticed his eye was "gunky" but didn't think twice about it until he was flinching the morning she called me. It's unclear how it happened, but the vet said his eye had ruptured and there was no way to save the eye and recommended immediate removal. After this I did not want her near my dog and went to pick him up from the vet after his surgery. Once I picked up Webster from the vet I immediately noticed that I could feel his ribs and spine, based on the documents from the vet Webster went from 12lbs to 10lbs under her care - losing 20% of his body weight. When I got home, after bathing him I also found many bruises and sores throughout his body and neck.
This was the second major incident with Miss Jee, previously he lost two teeth under her care and I was not told about until he had a grooming appointment where I was to meet them in person and also see the progress of his training. She said that he self-mutilated after they changed his crate for cleaning. Even this story had changed over time and I will not get into the details, but I mistakenly trusted what she said and kept him under her care after seeing that he was making progress from the training. What I failed to see when she was showing me his progress is that she had a collar on him that causes shocks to his neck because it was covered by his hair which likely caused the sores on his neck reference above.
I believe that Miss Jee neglected my dog, did not feed him all his meals, and abused my dog. Had she called me sooner I believe it's possible that his eye could have been saved. After all this I requested she pay all his medical expenses and that we get a full refund back given that I also had to cancel a family vacation to be home to care for him post-surgery and that any training he received was compromised - none of the training he had worked once he was at home. At first, she agreed to only pay his medical expenses given that this happened under her care and said "no refunds" and that she would credit our remaining balance with in-home training - which I said I would talk to his dad about and get back to her, but after finding more damage to his body and learning about his weight loss I let her know we did not want her interacting with our dog again. Through her insurance she filed a claim and they paid for his medical care and she did end up providing us with a partial refund but given that he is not the same dog we sent to her we felt we deserved a full refund which she refused. read more