One of my pair of sunglasses needed fixing, and I finally got around to coming here and getting…read morerepairs done. After inspecting my glasses, the customer service rep informed me that they needed to order the original part directly from Prada, and it would be about a 2 week wait. I was fine with that, so I had the order placed and paid right then and there. Two weeks later, I got a call, and came right back here. I dropped off my glasses for 15 minutes, and presto! My glasses were as good as new! In previous visits, I've mainly come here to get new glasses. They've always had exactly what I was looking for, and they've never disappointed me. Their locations here in the US are just as great as their locations in Polanco (CDMX). The price is comparable to the quality and the excellent customer service. I recommend em!

I agreed with other reviews. They have a huge selections and the customer service is exceptional. I…read moreneed my Rayban glasses repaired and the gentleman (sorry didn't get name) ordered the parts for me. When those came in, I went in and Hannah put in new parts. She was very courteous, efficient and pleasant. During the repair, he was interacting with other customers without missing a beat. While I was waiting, I got a chance to try new model Raybans. They have a wide selection indeed. I will be back.

Alec, the store manager at the time while I was shopping, is much deserving of a shout out…read more I came in with the vision of purchasing sunglasses from JINS and Alec helped turn that into a reality. Polarized lens - they have options from features to price point and he can discern which one would be the right one for you. Frames - he has recommendations if you're drowning in the choices. And he will find a way for you to experience JINS glasses because he and the rest of the staff truly believe in the product.

I absolutely have to recognize IVAN - the gentleman who has helped us several times at JINS at Del…read moreAmo Fashion Center. He has consistently provided some of the best customer service we've experienced, and after our most recent visit, I knew I needed to leave a review. He first helped me when I was choosing my glasses, and I am NOT an easy person to make a decision when it comes to frames! I went back and forth what felt like a million times, and he never once made me feel rushed or like I was being a bother. He was incredibly patient, attentive, and genuinely helpful in making sure I found frames that I loved. I ended up purchasing around three pairs that day, and his help was a huge part of why I felt so confident in my choices. More recently, we had to come back because one of our pairs of glasses had broken. We were expecting it to be a whole ordeal, but Ivan took care of us immediately. We were literally in and out in about 10 minutes, and he was able to resolve the issue for us at no charge. It saved us another trip, additional expense, and so much unnecessary stress and frustration. We were incredibly grateful. What really stands out is that this level of service hasn't been a one-time experience. Every time we have interacted with him, he has been attentive, knowledgeable, patient, efficient, and genuinely kind. He makes you feel like he actually cares about helping you rather than simply completing a transaction. JINS management, please recognize this employee! He is a huge asset to the Del Amo JINS team. People like him are the reason customers come back to a store. He has taken excellent care of us on multiple occasions, and we sincerely appreciate everything he has done for us. Thanks Ivan!

Helped by Jane. She…read morewas very personal and had a great memory. It's always the small things that matter. She tested my glasses and made sure my satisfaction was great. Arrived and promises were kept.

I stopped by this business to replace the two pieces on the bridge of my glasses. The staff are so…read morefriendly snd welcoming here. Very knowledgeable about glasses and insurance types. When I am ready to purchase glasses, I will be doing business here. Thank you!

An inexpensive clothing store with great bargains z only draw backs there are no restrooms. Service…read moreis iffy. Cute clothes for a very nominal cost. Great place for teens since Forever 21 is no longer around.

Recently came in to get my sunglasses fixed. The temples had both randomly fallen off. Akilah, who…read morewas super friendly, helped fix my sunglasses for free and I was in and out in under 5 minutes. She even gave me a nice lens microfiber towel to keep my lenses clean.

Stopped by to check out sunglasses, ended up leaving with various items of clothing. Their staff…read moremember Vanessa made me feel welcome as she assisted me through finding correct sizes while she also helped others. Very happy with pants and shirts available, prices were reasonable, stylish and comfortable. Will be back again for sure. I saw a couple pairs of shoes and shorts that will be great for summer! Thank you Vanessa for the attention to service and your pleasant attitude.

Stopped in here to look for a backpack to hold my new laptop and they have these in stock 20% off…read more Got a good deal on it people working there were super nice and helpful. Lots of variety to choose from. We'll definitely go back to buy more Oakley stuff.

SPYDER is but far the best surf shop in LA county! Thanks…read moreReno Makani for the recommendation and the VIP Surf lesson when I was in Hawaii. Mahalo & Shaka

This location has a larger selection of decks, trucks and wheels for your customizing skateboard…read moreneeds. My husband got his custom made skateboard here. He was so excited! Owen was super helpful and got everything my husband needed for his customized skateboard. This location also has a large selection of surfboards and clothes.

The owner made new lenses for 2 pair of frames for me. The…read moreresults are amazing and they were done before they were promised! I'll use this business going forward!

My Optical Shop provides excellent service! My glasses broke, and My Optical Shop fixed them right…read moreaway. The owner was pleasant and thorough, and while he was working in my glasses I took a look at his glasses. He has an excellent selection of glasses frames. This is a lovely shop and I'm glad to have found it!

Terrible. Will not…read moredo any returns. Wouldn't be surprised if the employees are secretly lab techs. "You see this Microscopic scratch here in the very corner of the lens. You would need a microscope to see this under the right light. Sorry we can't do this return. It's about the size of a germ." Ridiculous.

Even though working retail isn't an easy gig, the employees of low-volume stores really do have it…read moremuch easier than others. I can confidently say that 90% of the time that I pass a Sunglass Hut during the week, it's completely empty. You can usually spot the employee stationed behind the desk either using the computer or their cellphone. I don't really mind because this just means I get superb service when I walk into one (most likely because they're excited to have human interaction for the first time in hours). That all gets thrown out the door during the holiday season. The pair of guys working the shift that I stopped by for were running around like chickens with their heads cut off. They never have to deal with having more than 2 customers in the store, so they understandably panic when they see 10 people during the holiday rush: who's needs to checkout? who needs a glass case unlocked? who needs help with a question? who was here first? I don't mind having to wait to buy overpriced sunglasses, I mind not being acknowledged. When a customer stands in the middle of the store and spends several minutes holding a pair of shades in their hand while staring straight at you, just look over and nod. That's it: a nod. I know you're busy and have several things to do, but just let me know that you see me. When I was finally talked to, the guys were great with the checkout -- but by that time, I was too pissed about standing around for ten minutes to care how friendly they were.

My old glasses had broken, and I desperately needed a new pair while I was in town. I initially…read morechose this place because I saw so many reviews saying they were able to make glasses really quickly. I was absolutely blown away by both their service and expertise. Grace helped me choose my frames, and once I told her the style I was looking for, she was amazing at recommending options that suited me. Everyone here was so sweet, helpful, and considerate of my situation and schedule. I'll definitely be coming back for all my future glasses needs, even though I live far away. They're that good!

I recommend them to everyone I know that needs glasses. Affordable, quick, efficient, excellent…read moreservice. They make it SO EASY. I've always gone as a walk-in and had my glasses within 2-3 days max. Exam & all. They have several affordable options & some higher end options. Planning on going back soon, as I need to get a new pair! Keep this place in business, I'm going to need them for years to come LOL

Great service and great selection of products, it is very hard to find Chrome Hearts anywhere, but…read morethey had a great selection.

Staff wasn't the friendliest bunch, but nice enough. Just wish I was communicated about the the…read moretardiness. Had an appointment, the optician didn't show up until 15 minutes after the scheduled time. Cute shop, nice selections of glasses. Give yourself some time if you're booking appointments in the morning.