I came here the other day because of the good reviews on Yelp.
I have a fave glasses I use that costed me close to 400 just the frame. So Ofcourse it's something I would like to repair.
The metal piece that holds the glasses and arms broke.. there is a screw that can unscrew it and possibly replace.
He didn't really inspect it, but just looked at it and said "I can't fix that.. what I can do is put that lense in another frame in here.."
I was like.. oh no.. this is my fave pair and I don't want to replace it.
He made an inappropriate joke (I personally think it was- I was with my teenage daughter) and said..
"That's what I said about my ex wife and I had to replace her!"
Ummm.. I don't really see the joke in that as I had never been there before and I personally do not know him to have that type of jokes.
But whatever..
I looked around.. and I don't see my glasses in there or near close...
We are in a pandemic.. where I guess the job of fixing my glasses is nothing to him so he would much rather sell.
That's fine... but I thought this place has good rating because they can fix glasses.
But he didn't even attempt to inspect my glasses.
I felt his joke was inappropriate and it have no idea why he felt it was okay to say that... so I am writing this to express this behavior can make people (women) feel uncomfortable, let alone I had my teenage daughter with me.. what a way to provide a customer service and show this type of behavior in front of kids. Geez.. maybe become a bit more sensitive aye? Or show some kindness to customers coming in... I could actually be a potential customer and refer this place to people. But I have no idea why this place has good ratings on here. The guy is straight up UNPROFESSIONAL!!
If you are trying to get your frames or fave pair of frames here fixed... don't bother.. I guess maybe if you are trying to replace it with whatever left over stock he has sure... but I wouldn't even do that.
Also I'm sure those who wear glasses knows how it is to find a fave pair of glasses because sometimes it takes a minute to find that perfect pair. Well this owner shows no empathy or compassion whatsoever... he wears glasses.. but looks like he doesn't understand connection.
Anyway... he even dared to tell me.. you can go anywhere around.. NO ONE can fix your glasses!
Thanks to social media... I found salt optics (an amazing eyewear company) and asked them if my glasses is repairable.. and guess what?? They said yes... my glasses is no longer under warranty but their technician can fix it and can advice to where if I don't want to send my glasses there.
So... this place (George) is supposed to be an expert, with optics and glasses? I don't think so. Rude, inappropriate and bad service.
So P.S I am not one to give out bad reviews on Yelp... but I'm honest. I use this app a whole lot in my travels and just locally. I trust reviews because it comes from real people. Ofcourse you can see occasional fake reviews or whatever... but you can tell usually.
Also I'm all about small business and local, sadly I cannot recommend this place.
I came into this place with a positive happy energy and came out of this place feeling uncomfortable and a crappy vibe.
Sadly I can't give this place any good word, at least for those who are looking to get their glasses fixed. I'm sure if you would like to purchase one, maybe you can find some old stock mediocre glasses here. Personally the service was not good at all, nor friendly, nor helpful.
Just egotistic, rude, insulting and inappropriate.
I scrolled down to see another person who was given bad service.. I feel her.. I felt exactly the same!
I am going to attach my glasses here, and if he can't fix this.. I don't know really why this is listed as glasses repair with 5 star. read more