My experience with Miracle Method of Tacoma was astonishing from the initial contact through the completed shower/tub refinishing process. I made an online request for an estimate in the evening, and by morning, I had a phone call and a return email from Cheyanne for a scheduled home visit. Tamera called the night before to confirm the appointment and inquired about any questions or possible concerns (other than the hard-water stains and scratches that we were unable to remove). She was punctual and presented respectfully to my home. She assessed the potential job and explained the process. She was genuine, making it easy for my wife and I to feel comfortable. She provided a clear and written detailed estimate with no pressure. Two days later we again contacted Tamera to secure their services. Our technician DJ showed up as scheduled and presented himself in a professional and friendly manner. He removed his outside shoes upon entering our home without prompting. He reevaluated the scheduled job and inquired if my wife or I had any questions or concerns regarding the job. He briefly educated us on the products and materials he was going to use and explained, in detail, what he was going to do and the approximate length of time for completion. He worked diligently and answered questions that I periodically posed when checking on the job's progress. At the end, we were extremely satisfied with our shower/tub refinish and the repeated after care instructions. Tamera and DJ have made us devoted future customers of Miracle Method of Tacoma. We plan to use them for our kitchen countertops. B and Y Green read more

Great people to work with. My almost 30 year old fiberglass shower looks brand new. Our sales rep Tamara sold us on the product and method instantly. Robert the installer was prompt and did an excellent jo. read more

Never showed up to property for estimate. I waiting 2 hours when they said they were running late. Never showed up. Called and they never apologized about wasting my time because the scheduler used the wrong address from a previous time I used them. Manager said he would call later in the week so I could decide if I wanted to do business with them still. He never called. I was actually ready to give them a second chance! They DO NOT CARE about your time and are extremely inconsiderate! read more

Customer beware. Missed their 9-11 AM arrival window by three hours with no notice or heads up. Made up a story about why they're late. Now my wife and I have to take ANOTHER day off next week so that they can come back and finish the job that Jose assured us would be finished in one. Unprofessional. Untruthful. Garbage company. Jose is a used car salesman read more

Update: 09/21/21: I meant to update a bit ago but they did finally come out and fixed the lifting inlay and a few other spots that needed touched up. HOWEVER... the original cracked part of he tub that I originally called this company for, is cracked again, so now I can't use my tub, yet again.... I have sent them an email, so here is to hoping they can honor this 5 year warranty. This is getting ridiculous that I have to continually not be able to use my tub. Will update when things are hopefully fixed. read more

Miracle Method Surface Refinishing - This is the inlay you can see after everything is dry. There's a quite definitive lip that is most definitely a tripping hazard - Refinishing Services Near Me - Tacoma, Washington

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We had Miracle Method come out to refinish our tub and install grab bars. We were able to get all the quote and preliminaries out of the way online and over the phone, which was very convenient. On the day of the appointment the technician was prompt and very professional. The grab bars were installed first and are very secure and setup very nicely for our application. The refinishing was done in a couple hours and turned out fantastic. What I really liked was all the little extras they did during the process, they added a texture to the bottom for safety and sealed the tub as the previous owner never did and we didn't think to check. Miracle Method did a fantastic job and we would recommend them to anyone looking to redo their kitchen or bath for a fraction of the cost of remodeling. read more

Miracle Method Surface Refinishing - Looks like a brand new tub and the grab bars add much needed safety for our older parents - Refinishing Services Near Me - Tacoma, Washington

I would give 0 stars if I could. Scheduled a time for them to redo some laminate for me and they never showed. I waited for 30 minutes at 7 Am on a Saturday morning and wasn't able to get ahold of anyone or find out what was going on. Extremely disappointed with the customer service and lack of communication. read more

We had our tub refinished today. It looks brand new. We haven't used it yet so we don't know how it will wear, but it looks beautiful. Now we just need fresh paint! read more

Miracle Method Surface Refinishing - Refinishing Services Near Me - Tacoma, Washington

8 months ago we had a bathroom shower refinished and we're very pleased with the outcome. they had to come back and fix a couple spots that they identified. since then there have been 3 more repairs needed (under warranty) all in the same area. they schedule the repairs 3-4 weeks out so it's now been 8 months, the job isn't finished and we still haven't been made whole. they should be embarrassed and bending over backwards to fix an obvious problem and provide customer service on a long past due job. read more

Buying a fixer-upper can be fun but also frustrating. There is a lot to do when you first move in and you just keep putting other projects before the one that is really bothering you - the kitchen countertops! We had mis-matched -different colored - countertops between the main kitchen and the island. Pieces were broken off and loose and taped together. I knew that my budget would not tolerate a full kitchen remodel but knew that the countertops needed to look better so I began to check out solutions. I found Miracle Method and did my research. The whole process only takes about 2 days and fit nicely into my budget so I decided to do the countertop in the kitchen hallway and also around the utility sink by the back door. Enter Edwardo! He was on time, masked-up and very professional and pleasant. He worked very hard and took time to answer any questions I had. He taped off and covered all cupboards, walls, windows, appliances and draped off the room. I was very impressed with his timeliness, craftmanship, attention to detail and customer service. My countertops are amazing and beautiful. Thank you, Miracle Method and Edwardo!! Pauline S. read more

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We were weighing the pros and cons of refinishing vs. remodeling. When we saw the pictures and heard about this company, we decided to have them take a look. No problem, and the process was so easy! They came out one day and reassured us it would take only 1 day, and then they'd come back for clean up the next day. True to their word, it only took one day! 10am-4pm. Our bathtub and shower surround went from smurf blue to pristine white. Wish I took before pictures, but trust me, it looks gorgeous. We love it! Thank you, to all the folks at Miracle Method! read more

I had Miracle Method refinish my old ugly tub. At first it looked good but then I started noticing flaws. A manager came out and said that while the process isn't flawless there were enough that he had the guy come back to redo it. While he was here I told him I thought there was a faint showing of a stained bathtub ring I had on the old tub. He just brushed right by it so I thought maybe it was my imagination. The guy came back to redo the tub and at first he was clearly not pleased to be there. He said that it wasn't a flawless process so I pointed out that it was his manager's decision to have him come back because of the number of flaws. He was fine by the time he left. I noticed that most of the flaws were fixed but there were new ones. Not a big deal but one of the flaws was a drip under the soap holder that was either not fixed or was a new one in the exact same place. My next door neighbor came over a couple of days ago and I asked him to look at the tub. At first he didn't see anything. I told him I thought I saw, very faintly, a stained bathtub ring but did not show him or tell him where. He took another look and put his finger right where the ring was. I decided not to follow up on the drip or the bathtub ring because the tub had already been done twice and because of covid and the smell I decided it wasn't worth it. The manager said that they do not sand or strip the old tub before applying their product. The whole reason I had the tub re-done was because it was scratched and badly stained. It makes no sense to me that in that case they wouldn't sand or strip the tub before beginning their process. However, having said that, I gave three stars because my tub looks soooooo much better than it did and the tech, the manager and especially Nancy in the office were very nice. read more

We have had Miracle Method guys out twice now. First was for a 40 year old almond-colored tub and shower enclosure that I wanted white. The result was fantastic! The procedure is a bit smelly, and to be honest the employee did not tell me ahead of time that he was venting out the bedroom window over our dog kennel directly below. Not a good scenario. And the guy had to come back a touch up because he was in a hurry and pulled off tape that stuck to the surface, pulling off the new white finish before it was set. But in the end I was very happy with the product. A few months later we had a new shower pan that our contractor put in, and it was white. We had ordered almond, so that needed to be re-done. Perfect! Looked great. And we will be using Miracle method in our new house within the next year to change out a tub color. Obviously we like this company! read more

While we ended up purchasing a new and different sink and countertop, Miracle Method was so great and responsive! No one else would contact us back and Tamara went so far as to send several color samples. I explained that a white sink would make my old corian countertop look yellow....Tamara send several samples that did not do this which was amazing! I was really surprised at how responsive Tamara was and how helpful. If we had decided not the replace the sink I would have definitely hired this company! Thank you Tamara for your great service and responsiveness!!! read more

These people are really great, from the first phone contact to the workers. We had another company set to refinish our tub but didn't care for the person who came out for the estimate. Miracle Finish came out, they were very nice, professional, and meticulous. They did a great job, tub looks like new! We scratched the rim a bit and they returned and repaired even though it was our fault. I highly recommend them! read more

I'm so happy with this company! I wanted to update the bathroom and thought I'd need to replace the pink tile and tub. It's sparkly white now and looks beautiful at a far lower price point! Love it and the company! read more

These people do an absolutely outstanding job. After receiving a ridiculous estimate from Bathfitters I contacted Miracle Method and spoke with Tamara who was not only friendly and professional, but actually seemed to KNOW what she was talking about. Skip came out to do an estimate (extremely reasonable) and did the repairs far more quickly than I had anticipated. I'm recommending them to everyone!! There are no words to express our appreciation read more

We updated our bathrooms using the Miracle Method way. Our showers and tubs look brand new. My old tile was recovered with a new color and looks like a new tile job. What I love about my tile is there is no grout to deal with after they redo them. I highly checking out this product and the procedure before remodeling. So much easier and less mess for the owners. My mom had her kitchen counters done also and loves it. Pricing is cheaper than remodeling. read more

I had my 2 bathroom counter tops redone by Armando. He did a really professional job. He taped up everything...painted and clear coated the counter tops and when he was done, he removed all the tape and paper, showed me the final job, asked if I was happy with the work. Miracle Method told me when they would be here to start the job...they showed up on time both days.....did a great job..and left my house cleaned up perfectly. I am going to get my bathtubs and shower stalls done next. I highly recommend this company. Also, very reasonable price for the quality of work you get. read more

I love my new bathroom, it is so beautiful. I also am very pleased with Armando, the young man who did the work. He was always kind, and considerate while working inside our home. There were a few unique issues that arose (because of open plumbing in the bathtub) that Ryan is working to correct. Also, after the work was done and when we were putting our new bathroom vanity together and moving it next to the wall the new floor got scratched, which frankly surprised me. We thought the refinished surface was meant to be durable. We waited two days before we built the new vanity on top of a drop cloth on the floor and then moved the heavy vanity to the wall, while still on the drop cloth. I prefer to think the best and give the benefit of doubt so I assumed the floor needed 72 hours to cure rather than 48, thus the problem was a result of the surface being so new it was more susceptible to scratching. However, after I discovered the scratches I became concerned that the toenails of my large dog may end up scratching the surface in the future--I will be certain to keep an eye on it this coming year (there is a warranty to cover such issues). I really hope it is as durable as we were told because it so beautiful and must less stressful then tearing out all the old tile and putting in new tile. As far as the current scratches Ryan assured us that when we were ready he would send Armando back out to repair the scratches. On a different note, when spraying on the new surface Armando had a large exhaust system on the bathroom window to minimize the fumes of the product from getting into the whole house. It certainly was helpful. However, for those sensitive to off-gassing of paint etc. this method may be too intense. Our adult pregnant daughter who rents the basement from us almost opted to spend a day away from the fumes. People with sensitivities may wish to take a short vacation away from their home. Overall, I am very satisfied with the process, the people, and the end product it is incredibly beautiful!! read more

Miracle Method really is kinda miraculous. Our fiberglass tub and shower is 30 years old and looked every day of it. When I called for an appointment they were fantastic about accommodating my weird time constraints (it was a surprise for my husband and had to be done when he was out of town). The man who did the work was excellent and they did exactly what they promised in the time they promised. The tub and surround look brand new. I can't say enough good things about this company. read more

These guys are great. They are clean fast and affordable. They will come back and fix even a scratch that is your fault. The guarantee their work for five years. I recommend them to anyone. read more

Crystal, I want to thank you for your kindness, Wednesday is fine, I'm praying for a stress free work environment , I don't want people over that will have an attitude towards us, so I'm very anxious about tomorrow & I resent being considered the trouble maker because I spoke up about the work. I didn't after the first time, I did it after the second time (on internet ) & both times with the company, so thank you for being kind & patient, I truly appreciate that. 5 stars if not more for your continue leadership skills of trying to solve this issue with patience & compassion. Thank you...UPDATE: Thank you Armando Our tub/ shower is perfect, how it came out is what we were Promise in the interview / gathering information if we wanted the service, The sink, my biggest pet peeve, the quality of the work that had made me cry & in eventually posted a negative review after 2 different workers failed, is now perfect!! 3 times the charm I was so happy, I could not control my happy tears! I cried wishing it was like this in the first place, I cried cause we finally got what was promise, I felt like The Company cared & I just could not contained my happy tears! Armando was so professional, kind & thoughtful. I would recommend Armando for work! He is a dedicated hard working young man, thoughtful, & likeable. Thank you, truly! Thank you!! read more

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