Service was excellent and the rug appears to be clean. They quoted 3 weeks but only took two which seems like a more appropriate time line. I only give 3 stars because of the price which was extremely high. She said it was because it had to be "hand washed" due to the silk in it but even if it was 100% wool she gave me the price and it was still extremely high. Will probably try somewhere else next time. Lesson learned is call snd get pricing information first which I didn't do. Then you can do some comparison pricing. read more

The technician that cleaned our carpets was very friendly and professional. He answered all our questions and completed the work much quicker than we expected. Thank you, Rich C. read more

We had Hammond Knoll come out to steam clean our marble bathroom floors that have light grout*. The grout had become discolored. Travis was able to get the grout back to it's original color. He was also very helpful answering my questions. Almost as remarkable as the job Travis did, was how efficient and professional Marissa and Travis were. They made booking and completing our job very easy and their pricing came in lower than originally expected. I already have plans of using them next year. *I know, questionable choice-but it's beautiful. read more

Called to have carpets cleaned. Jason showed up on time and measured out the areas we wanted cleaned. Great job communicating with us and answered all our questions. He was great, and did a great job cleaning the carpets. They look almost new again. Price was great and Jason was a joy to talk to. Give him a raise and promote him! Thanks again Jason for all your hard work. read more

We had two runners and a 5x7 entry rug cleaned. They came out looking great. the staff is very friendly and helpful. We highly recommend Hammond Knoll! read more

We had Travis out again for grouting the bathroom shower. He's fantastic. Does a precise and exact job. He's friendly, works expediently, and leaves a clean space after the job. Highly recommend this company and Travis. read more

I have been using Hammond Knoll for many years at our house and they have always been outstanding. They have constantly provided an outstanding result when it comes to cleaning our carpets. Just recently, we had our carpets cleaned and I thought a few of the stains (wine & foot traffic) in our relatively new carpets should have came out. I made a call and within a few days they were back out and this time removed the stains. To be honest, this is the only time we have ever had to call them to come back for a touch-up. But they did so without any issues. I have tried other carpet cleaners in the area and none have matched the level of service I get from Hammond Knoll. Lastly, their price also matches the other services out there. I strongly recommend them! read more

We have used Hammond Knoll for many years, there workers have always been professional, informative, and polite. There work is excelent, we pleased with there work, there scheduling office is well run and helpful. We would recommend them to anyone looking for an outstanding carpet cleaning company. read more

I recently took an Oriental rug in to Hammond Knoll to get cleaned. It came back quicker than I expected and so vibrant looking and soft. We have many area rugs that will be needing cleaning in the not-so-distant future, and will most definitely be using them again. read more

It was an excellent experience. The person was on time and very fast amd efficient. He did a great job, no meesy clean up wa needed.

They were able to clean our Indian rug carpet and make it smell like it should again. The price was reasonable considering it was an heirloom and we are VERY satisfied with the work. It had to be clean for our move from the state of Washington up north. Or it would have been taken at the border. I'm going to roll it out later and take pictures for the "after" part. read more

Hammond Knoll - Indian rug before cleaning - Carpet Cleaning Near Me - Tacoma, Washington

I am very happy with the upholstery cleaning, the chair Hammond Knoll cleaned, I purchased at Schoenfeld's in 1986. I bought it when I was assigned to the 2nd Ranger Battalion at Fort Lewis. I have had it that long! My father lived with me for the last four years of his life and it was his favorite chair to sit in. But being a favorite chair of an old guy! You end up with old guy stains! Now that I am retired, but I am not an old guy! It has become my favorite chair to sit in in while I drink coffee and look out the windows! It is relaxing and reminds me of my father! So thank you and your company for doing such a wonderful job! I greatly appreciate it! read more

We had a great experience 5 years ago when Hammond Knoll cleaned our 9x12 dining room rug; it came home looking brand new with no stains. About 4 weeks ago I sent 8 rugs to them for cleaning (an 8x10, a hall runner, and 6 smaller rugs); each one was returned sparkling clean. The runner required repairs, which were done well. The large rug's return was delayed a week because they decided it needed one more round of washing to achieve cleanliness that met their standards; I was all for that and took it as proof that HK wants to always do their best. I would not send my Orientals anywhere else. I thought the price was reasonable. Not the cheapest around, but I was going for the highest quality I could find, and I'm satisfied that I got it with Hammond Knoll. read more

Great communication, accurate estimate, excellent service. Would recommend this team to anyone in need.

Service was completed in the time provided at drop off of rugs. Our rugs look as good as new and this is the second cleaning completed by Hammond-Knoll. read more

I was impressed with the service a great job only I thought it a bit expensive but youo get what you pay for

I had a sofa and headboard cleaned by Hammond/Knoll. the service provider has done several jobs for me over the years. He does excellent work. Both pieces look like new. in the past I've had stone floors cleaned and polished, carpets shampooed and have taken in oriental carpets to be cleaned. I'm always pleased with the results. read more

Jason, the cleaning technician, showed up on time. He was polite and professional in his demeanor. He verified the rooms to be cleaned, and followed special instructions and requests made by my wife. He worked steadily and finished the job on a timely basis. We have 3 dogs and how nice it is when the carpets smell fresh and clean. Hammond and Knoll have been cleaning our rugs and carpets with occasional repairs for years. They've also done tile cleaning and repair work for us. We have always been satisfied with the quality of their work and prices. Give them a try, I think you'll like them. read more

Very custom made boat carpet and it fits perfectly. Disappointed that I asked for scotch guard and it doesn't appear on the invoice that they did it. read more

I used Hammond Knoll to do the binding on a custom runner for my home. While a bit on the pricy side (especially if you want a wide ribbon binding), their customer service and product were fantastic. I was working with a very tight timeline and everyone in the shop was amazing at helping me to make that possible. read more

we were going to reupholster our chair at Michael's upholstery in Tacoma. it had a big stain. But the people at Michael's were nice enough to recommend Hammond Knoll to clean our chair instead of reupholstering it. Although they could not get the stain out completely, it is much better and acceptable to us. We saved almost $1000 by cleaning it rather than reupholstering it. We were so happy with the results, we brought another chair to be cleaned. In particular, Alex was great to work with. read more

Hammond Knoll is the only place I will take my oriental rugs to be cleaned. I have 4 beautiful rugs. One of them is an old Persian rug. the other 3 are from Turkey. They are all beautiful and I would not trust any other company to clean them. service is excellent and extremely informative. read more

Hammond Knoll - Carpet Cleaning Near Me - Tacoma, Washington

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Larry was terrific. He worked hard to eliminate the stains that keep coming back. he was pleasant, courteous, and professional. give him a pat on the back from me, Charlene Franz. read more

the staff from first meeting to delivery guys is exceptional. kind friendly professional. beautiful job cleaning 4 upholstered chairs. great people great job. read more

Always so pleased with Hammond knoll! I've had them come clean my carpeting, clean my upholstery, put new trim on my runners and clean my most precious area rugs! I can always depend on great communication and fair pricing! read more

they are very reliable and do good work. I have used them on three different occasions

Cleaned and sealed marble tile. We got on the schedule and told them we would love to get it done sooner if they had a cancelation. They called us a few days later and showed up that Friday, tech was friendly and very knowledgeable. Did a great job!! read more

Terrific quality, custom service and efficiency. The team helped load and were incredibly friendl.

My area rug was rejuvenated and looks brand new! I had no idea how dingy it had become over time. This was the first time I used Hammond Knoll and found them to be very responsive when I contacted them by email; when I brought the rug in and when I picked it up. It was ready for pick up earlier than scheduled. I will most certainly be using their services again. read more

The pick up and delivery was timely . The cleaning is outstanding and the personal service from the delivery people is a nice extra.

I have been using carpet cleaning services provided by Hammond Knoll for the past 8 years. Their service has always been exceptional to say the least. Not only is the actual cleaning service provided professionally excellent but more importantly their customer service always exceeds my expectation with each and every interaction. Their goal of 100% customer satisfaction has quickly become and maintained to be their standard rather than a goal. Scheduling is always accommodating to the customer and pricing is very reasonable. While I have never experienced any problem or difficulty with their service I remain confident that should that situation occur - it would be resolved quickly. Each and every encounter with Hammond Knoll employees that I have experienced throughout the past 8 years has always been with a dedicated, friendly and professional person always with sincere commitment of providing the above beyond the best of the best service. Overall, I am confident that both services as well as the customer service remains to be sustained at the top of the chart of excellence. read more

Travis cleaned carpets, hard surface flooring and two upholstered sofas for me. He is a really good tech and has been at my house before. I only use Hammond Knoll for cleaning. They provide accurate information about their services, show up and get the work done. I highly recommend them read more

My experience from end -to-end was seamless and the quality of my upholstery cleaning was better than anything I have yet to receive from similar companies. I'll be a returning customer- highly recommend if you live in the PNW! read more

Hammond Knoll treats you like family. They truly have a gem in Marta. She answered my initial call after I found the company through a Google search. Marta exemplifies excellent customer service; she draws you in with her megawatt smile and genuine concern for your needs. She recommended the necessary services to refresh my lambskin rug, and it came back a few weeks later looking as good as new. I would definitely recommend this company for all your rug cleaning needs. read more

WOW.. fantastic job on my carpets and my 23 year old hardwood floors!!!! I am so so happy with the results. Thank you!!!

They cleaned our area rugs. They were not very dirty (no spots). They were cleaned to aggressively and the fibers frayed, especially around the edges. I wish I had cleaned myself. read more

Hammond Knoll sent Travis to clean our carpets this week and we are very pleased with his work. We will use Hammond Knoll again and ask for Travis. read more

hammond, is a premier carpet cleaner in our area. Their service is exemplary. We had multilevel carpets cleaned and stairs. This time we had our couch and loveseat cleaned and they did a fantastic beautiful job. Highly recommend ! read more

I had extra carpet bounded into beautiful runners and Lydia was amazing. Very professional yet very personable. The crew there is also stellar. read more

We have used Hammond Knoll for years to deep clean bathrooms. Their employees are great and liked their work, with the exception of this last visit. Our cabinets were scratched and damaged. I reached out to Hammond Knoll and they offered a gift certificate toward my next service. Unfortunately, I don't think there will be a next service. read more

Hammond Knoll - Carpet Cleaning Near Me - Tacoma, Washington