The facility on Admitalty Way has the best customer service! I cannot thank Oscar, Frie and Paul enough for their kindness during this difficult time. All of you make this experience worth all the trouble! read more

The second star is for the radiology itself; I have no complaints there. But I'd only give it one star for the roadblocks and misinformation in the way of trying to access my records and get them sent to more than the referring physician (an independent doctor new to me, who'd pretty much insisted I use Mink instead of Tower for an MRI). The receptionist at my appointment first said all I'd have to do to get the images and report sent (by fax; how hard is that?) to other doctors was to call the following week (what - no signature required to release my records?). She also handed me a card with instructions "to access patient medical records: www.minkrad.com". But there's no such access at that URL; they're on another site. One of my requests (to my primary doctor and also accessible to my physical therapist) was never filled. I was also told I could give the other doctors my password and email so they could sign in to the Mink portal as me (how unprofessional is that? And seriously - why would they bother?). Or Mink could send me the images as a ZIP--all 239 MB of it-- to send them myself (disregarding the fact that professionals send that material to other pros by fax). Or, I could pay $20 and pick up a CD to physically bring to the other doctors for scanning into my files. In contrast, Tower Imaging lets patients fill out and sign medical release request forms at the time of appointments, so records can be sent promptly to whomever the patient specifies, and they don't nickel and dime patients for the CDs of their images or create the obstacle course Mink does. It's too bad the radiologists and patients are so poorly served by Mink's support staff. read more

Mink Radiology used to be the best place in town - sadly, not anymore. Since becoming part of Radnet and Cedars, they are totally disorganized and impossible to reach. The call center is offsite and agents don't have access to information. Getting someone at the actual facility on the phone is very difficult and the people at the front desk appear overworked and stressed, the only excuse I can think of for these formerly helpful and friendly employees to be rude. My most recent MRI report was poorly written and incomplete. Mink Radiology is now a total disappointment. Most medical facilities have become part of Cedars or UCLA, and are getting even more and more difficult to navigate. The MRI techs are still good, but who knows how long that will last. Sad and disappointing. read more

I think is this a HIPPA violation. Celia who is in charge of the front desk at Mink radiology, was extremely rude, and incompetent at accurately handling patient records. She was unable to accurately bill records requests to the correct patient, and then tried to blame a different Mink location. She billed me for another patient's medical record and still refuses to provide me a refund, then charged me again for my own medical record. Apparently, medical record details are irrelevant to Mink Radiology. A shame, really. We have used them before, but will take future radiology business elsewhere. Celia billing snafu will cause me other problems down the line. Unfortunate that she won't simply provide a refund for her mistake, which would be the simple way to rectify the situation. read more

Their open MRI machine is horrible . My doctor found it difficult to interpret the low quality MRI pictures that I had taken. Because their doctor or employee had trouble understanding the photos, the report that MINK prepared was likewise inaccurate. I was also informed that, in comparison to regular MRI machines, MINK's machines are less expensive but still not the greatest. read more

Getting an MRI is not something anyone likes to do, but if you have to have a MRI - Mink in BH is the place to do it. I can't even tell you how kind each and every person was that I dealt with. We had to reschedule to an open MRI and Rosa handled it seamlessly. Got me in the same day. The technicians Manuel and Steve were professional yet so kind. Elgin at the front desk took the time to speak with me and let me know if I needed anything while I was there he would help me. As I mentioned no one wants to hear that they need an MRI -Mink made the process so much easier. Pros with a heart. read more

No one jumps up and down with the prospect of getting imaging done, but the folks at desk at Mink were REALLY nice and helpful. As was the person doing the scan. Not only that but doing a little research I see that Mink was initially part of Cedars but decided to go independent, which enabled them to offer MUCH better prices without sacrificing quality. I've very happy I made the choice to go there. read more

I have been to a lot of different places to get MRI's and they are very easy going here. I was regretting making a 7am appointment recently but when I came in and had the fresh coffee I was okay. Everyone who works there was very polite. Highly recommend this facility if it's convenient for you. read more

This place is horribly run. Don't go there. I was told to drink one glass of water before my appointment. When I got there the front desk girl said that the scheduling department Keeps making a mistake by not telling patients to drink at least 32 ounce of water. I had to go home and come back again. My appointment was an hour ago, I'm still waiting in the waiting room. I drank 3 bottles of water and can't go to the bathroom until my Ultrasound is done. I would never come here again. read more

WHAT IS GOING ON AT MINK? Tuesday, October 19, 2021 Well, I thought I had a great appointment this past Saturday at MINK (read my glowing review below). BUT, as it turned out they screwed up. I received a phone call yesterday morning stating that the MRI that I had Saturday was incomplete. It was supposed to be done with "Contrast"...but it wasn't, as a physician is needed (possibly to inject in me the proper material to view a "before and after image"). I was told when I arrived Saturday that they may have to reschedule as the physician wasn't there yet. I then stated, I would stick around and hopefully he/she would show up. I started filling out the paperwork and was then told the technician was ready for me. I then stated "Oh, great the doctor did get here." I then had the MRI and left about 15 minutes later. Before I left the building I went to the front desk area, thanked them, said goodbye and then walked out. Later I wrote about what I thought was a wonderful experience at MINK and posted it on YELP. I was upset when I received the Monday morning phone call telling me I needed to come back and get injected with the contrast material. I didn't make a return appointment as I wanted to talk to Lora G., she is the person that responds to all the YELP reviews good or bad. I called and talked to her at length about what happened and she was apologetic and stated she would look into it and get back to me. We talked later that day and I thought we were good. I would call later this week to schedule an appointment for the contrast MRI. I told her that this incident was not a "deal-breaker" between myself and MINK but more of a learning experience for their associates on being transparent to their patients. I mentioned that this was the only glitch in my long history with MINK and how wonderful all their associates have been, especially Elgin at their front desk. And then, I received a voice message today from Dr. Rachel Gordon...it came in around 1:40pm but I didn't check my emails or messages until 9:15pm. Dr. Gordon stated she talked to my doctor and needed me to come back for the Contrast MRI...nothing urgent but please make an appointment. She also hurriedly said she was aware of the Saturday "snafu" but explained "sometimes things don't work out as planned and I apologize for that". Hey Doc...don't just apologize for what happened...make a correction so it doesn't happen again to any patient. This is the age of instant communication, everyone has a cell phone...tell your people to call if you're late or not coming in. And then, communicate that to the patient. She also stated that it looked like I had an appointment for this morning but didn't show up, or maybe the appointment was cancelled. NOT TRUE! I never made a follow up appointment. So, who's writing in ghost appointments? This whole thing just keeps compounding...but in a bad way. Lora G we need to talk. I'll call you tomorrow. read more

You get what you get with Radnet. Overflowing waiting room and disjointed staff. Had a far better experience at Westwood Open MRI.

An utterly scary, unprofessional medical care business. From its rude and indifferent administrative staff to its bumbling technicians. And with all of that, they cannot even perform accurate patient billing of services. It is beyond my understanding how they continue with any business success. To the dim-witted person to whom I spoke when making my appointment, there is a clear difference when someone asks, "are you in-network for Aetna Insurance?" as opposed to "do you accept Aetna Insurance?" If you cannot understand the difference, why are you allowed to answer/field new patient questions? So bizarre. You got my money this time -- there won't be a next time. I will not return to Mink for another imaging. I refuse to be ill treated and disrespected. read more

I had a scare where we thought I had a mini-stroke. Time was of the essence to get an MRI and MRA. My Dr said there was a 3 week wait at Cedars which is just ridiculous but I digress. He refereed me to Mink. I called and Roger told me that my insurance takes 5 days to approve. I explained to him that I didn't have that long and he encouraged me to call my healthcare provider. They were totally useless and unhelpful as most insurance carriers are. I was so upset and frustrated that nobody could seem to or cared to help. I called Roger back and he was able with the help of Betsy to get it approved sooner by my insurance company and they set up the exams within 24 hours. My tests wound up coming up normal thankfully but this could have been a life saving decision thanks to the wonderful and caring staff at Mink. Roger was so caring and concerned and literally restored my faith in humanity. The healthcare system is a disaster so it was refreshing to actually find a caring and helpful individual on the other end of the phone. That's very rare these days. I am eternally grateful. read more

So incredibly rude. Rude when you check in. Made us wait in a hallway with no chairs and I need a hip replacement even though we were fully masked and complying with Covid rules. Rude on the phone. After waiting 20 minutes on hold, she hung up on me as I asked a question mid-sentence. Refused to mail me a CD and said I had to come pick it up and pay $20 in person. Don't recommend this facility. read more

I had a horrible experience with the billing department with Mink. I paid for my bill online on my insurance website. My payment went through and everything. I spoke to the guy over the phone who's in the billing department and he told me: we have never received your payment. That's impossible. It cleared from my bank account. 1 month later I get a refund of my money that I paid. Just yesterday I received a bill for $377. It makes no sense why they're charging me again when I paid for my bill 2 months ago. read more

Two stars is only because the doctor who performed My x-ray guided procedure was absolutely amazing and his assistant was wonderful the day of. However, all of the staff here are very very rude to patients. When I asked about billing questions, they defer you to a billing department who doesn't call you back and when they do call you back they are rude and short with you. (A woman named Jackie, who doesn't work on site and handles expert billing questions called me back, and she was super sweet and patient and helpful, but besides her, everyone else was awful). Note to front desk staff and staff who answer the phone, If you choose a career where you are Interacting with patients who receive imaging, you should be prepared for dealing w/ people who are worried and sad and scared because this is a diagnostic imaging facility. The staff were absolutely awful. I will never go back again if I can help it. When talking to the staff on the phone, I realized what an awful place this is. But sadly patients don't have a lot of choice when it comes to specific Imaging because of insurance network, limitations, and time being of the essence for certain diagnostic imaging. Thankfully, when it comes to the actual procedure, the doctor and radiologist are really kind, what you would expect at a medical imaging facility. But stay away from this place, if you can help it. read more

My mom was given a rx for mri of R. leg, it wasn't clear exactly what the dr was requesting and MARIA in the scheduling department went above and beyond to help me. She called the requesting md to get clarification and a few hours later called to assist in scheduling the appointment, since my mom had been here before Maria had seen in the previous notes that my she was claustrophobic and checked when the accommodating machine would be avail and promptly scheduled the visit. Some people are here for paychecks but clearly MARIA, is here for patient care. Walking in to appointment the ladies in front office area Dulce & Lauren were super friendly, very nice attending to my mom who was very nervous. It's staff like this that makes businesses great. Thank you ladies for the attention to detail. Office is clean, nice music playing softly, plenty of parking underground. Highly recommend Mink Radiologic for your imaging needs. read more

If you like waiting with no information or mention, this place is for you. Anyone can make an appointment, it's keeping the appointment that's the important part. (Seinfeld) read more

I was so impressed by the staff at Mink. I needed an MRI and they got me in within 3 days from when I called. The office is so clean and the staff is great. I only had to wait for about 5 minutes before going back. They already had my information from the doctor that recommended me so it was super quick. They have a place where you can lock up your belongings while you're in your appointment. The MRI tech Steve was so friendly and explained the MRI process very well. I have gotten an MRI once before and it took almost 2 hours total (waiting and then the MRI) but I was in and out of here in an hour. I was so impressed by mink and would recommend them to anyone who needs an MRI/CT etc. read more

Mink Advanced Imaging - Diagnostic Imaging Near Me - Beverly Hills, California

I had a fantastic experience here- they were recommended by my doctor when I asked for a referral for a more affordable imaging center other than the hospital since I don't have insurance. They were incredible affordable and the facility was very clean and staff was amazing. I made an appt easily, did not wait more than a few minutes and my technician was so nice and made me really comfortable. I was there in October of this year. I'm seeing some recent negative reviews and I am not sure why so I wanted to make sure I shared my very positive experience here. I would go back with or without insurance and my doctor from Cedars really trusts the machines and radiologist here for top notch care. read more

I have been getting CT scans at Mink Radiology in Marina del Rey and Beverly Hills. Always have had a good experience getting CT scans.

Excellent patient care and facility. I was able to schedule efficiently and they have one of the newer larger MRI machines which is great if you are even a little claustrophobic in the narrow options. Shelly was an absolute gem and deserves ten stars for being so kind and talking me through the entire process. Having had many MRIs in the past I would definitely recommend and come back! read more

I'm trying to think if there is anything redeeming about getting an MRI, and I can only think of one thing: peace of mind. If you need an MRI, chances are something might be wrong and they need to see inside you to figure it out. My neurologist recommended one for me a while back because I was having a series of extremely severe migraines and he wanted to make sure nothing more serious was happening. I wasn't thrilled about being put into a tube and lying still while hearing the thumping sounds of the magnetic field around me, but once I was there, it wasn't that bad. Then again, I'm not claustrophobic, like some people I know. I wouldn't voluntarily do it again, though. Anyhow, I was referred to Mink Radiological Imaging and was really pleased about how well the staff took care of me from beginning to end in their spa-like facilities. Obviously, this place is not a spa and I didn't feel like chillaxing while I was there, but hey, as long as I'm there, I don't mind if the surroundings are nice. Here at Mink, they also do CT scans, ultrasounds, and x-rays. They know what they're doing and their equipment is state-of-the-art. The referring physician was able to get me an appointment on the same day and the results were available a day later. Lucky for me, they said that my brain was "normal," but you can take that diagnosis with a grain of salt! :P read more

Mink Advanced Imaging - Mink Radiologic Imaging - 8670 Wilshire Boulevard, Beverly Hills, CA 90211 - Diagnostic Imaging Near Me - Beverly Hills, California

So rude. The staff Molly refused to schedule my daughter who was in a car accident bc she rescheduled previously and yelled ar me. Never have medical personnel been so rude! read more

This place is the best. The staff is very accommodating and makes the process more pleasant. Shelly is great. She really help me get through the process.! read more

People with no masks eating food in the waiting room. Staff did not stop this behavior. Up to 5 people in waiting room at one time. Covid?

I had an amazing experience with my MRI. A big thank you to Elgin for going above and beyond to help getting everything done quickly. Thank you for making a stressful situation easy read more

Beautiful plants and orchids at #minkradiology Doctor Gordon have the best injection of a major joint I have ever had. I love it when I can relate to the doctor and we are of the same generation. #womendoctors read more

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Moronic time-wasters. My wife specifically asked for a place that has open MRI's. She called and they said they did. Then she gets there and they don't have any. Get a dictionary and don't waste people's time. read more

I've had the misfortune to require several CT and MRI scans in the past few years. Each time I go to Mink radiology in Beverly Hills even though it's a distance for me to drive. Mink has earned my loyalty because the front office staff and nurses are so kind and helpful, the doctors super quick in reading the scans and transmitting their reports to my doctors, and the administrative staff very efficient in submitting requests for approval to my insurance company. Mink is also very cooperative in providing me with written reports and CDs. Thank you Mink for helping me when I'm feeling down. Celia Gerry read more

My orthopedist recommended Mink for an MRI of my knee after I dislocated it several months prior. I am not one to rush to doctors so I wanted to see if it would heal up on it's own. I just realized I'm close to rambling. Apologies. When I called Mink they gave me several options (days and times) for appointments, I picked one and 2 days later went in for my MRI. I was given a short form to fill out and before I was finished with my signature I was escorted into a changing room. Since you get to be fully clothed for a knee MRI, I put my phone and wallet into a locker and was immediately seen to the MRI room. 20 minutes later I was sent home. AND they validate! Great experience and though I hope never to have to go back, I know if I do, I will be taken care of. If you need an MRI, I'm sorry for you but you cannot do better than Mink. read more

I have been trying to reach Mink Radiology in Beverly Hills for 3 days, and every time that I call I get the answering service and they told me that they can't connect me to the facility directly and I just have to leave a message. After 3 days, I've left 5 messages, and still no return from Mink Radiology. I would not suggest using Mink Radiology since you cannot call them directly and they don't return calls. Very poor customer service. read more

I recently had a steroid injection performed at Mink Radiology. They used safe Covid precautions.The staff was friendly and nice. The Dr. Explained the procedure and performed it painlessly. I have used Mink Radiology for many years because it's easy to get an appointment, the staff is professional and kind and the physicians read the films quickly. read more

Got a full back and chest x-ray done in 2019. Extremely nice and kind people. Called Mink today and spoke to Elgin to get my x-rays and report sent over to another doctor. Elgin bent over backwards and went beyond the call of duty to help me get everything I need. Wow! So friendly, helpful, kind and efficient. Can we clone Elgin and post him at every medical facility? Mink is lucky to have him. Thanks, Elgin and thanks, Mink! read more

There are so many past reviews complaining about rude, confrontational, careless front-desk personnel that it is obvious that owners do not care, so I'm not going to continue writing details about testy Roger, Receptionist. The clowns have taken over the circus, and they are managing it too. read more

Poor customer service - I showed up for appointment after driving in traffic for an hour to get there for my appointment and they tell me it is the next day. I know I booked it for the day prior since I had to review the results with doctor. Updated review - Dr. Mink is a very nice and pleasant man to deal with. I would come back here again due to his kindness as a dr. read more

They WILL NOT tell you your procedure was denied until you show up for appt.... Even called to confirm this morning. Apparently this happens ALL the time said the janitor in the elevator that heard me complain!!! "Everyone leaves here mad" he said! read more

Elgin, you're definitely the gem of Mink when it comes to the 1st voice who answers the phone to every visit I arrive at the front desk in person and you greet patients. This office is consistent. My WC case has been going on from 2015, I have had honestly hundreds of appts, I also work in the medical field, Man Elgin you just make lives easier! Friendly, accommodating, informative, genuinely just a professionally down to earth sincere human being. The ladies surrounding him are also quite friendly & professional and seem to enjoy the company of each other. Everyone in the office including MRI techs are really nice, the 2 and guys today sitting behind the computer section in MRI suite nice and say hello and goodbye. Clean everywhere, delish complimentary coffee available with all the trimmings, you will be out and I'm of this office in a timely manner. I nominate Dr. Mink to buy his office lunch! Thank you everyone @ Mink read more

Mink Advanced Imaging - Diagnostic Imaging Near Me - Beverly Hills, California

Incompetent AND obnoxious! I've been there several times over the years and their scheduling department makes a LOT of mistakes -- mistakes that require you to come back another time, despite your confirmed appointment. Woman at front desk check-in is sullen and bullying. read more

I have found beverly hills mink radiology to be exceptional. My meticulous wrist doctor recommended them several years ago and they are my defacto choice when my insurance allows. They have flexible hours including Saturday mornings. They're staff is awesome, particularly Alma who went above and beyond for me on several occasions. read more