Stand-Up MRI of Beverly Hills: 2 Stars
Simon-Med Imaging:…read moreZERO Stars.
I'm giving Stand-Up MRI of Beverly Hills (8370 Wilshire Blvd., Beverly Hills, CA 90211) mediocre praise; the location itself is only somewhat recommended. This location has unique sit-down "open" MRI equipment. The patient is seated, and the walls are moved in toward the arms. The top and front are open. They used to offer hundreds of movies on a large-screen monitor, which made the time pass quickly (the DVD player is evidently broken as of July 2026, or the technician didn't feel like turning it on). The front desk staff is considerate and professional. Some of the technicians are compassionate and appreciated (some are not).
This imaging location is owned by Simon-Med, which is the worst company to deal with, ever. Simon-Med owns over 170 imaging locations in 10 different states across the US. Even though patients complain constantly, Simon-Med doesn't listen to patients and opts to eliminate patients' ability to contact the actual imaging location, offering only a centralized call center for billing, scheduling (and all other inquiries), which is a terribly frustrating experience.
The agents refuse to provide a phone number, FAX, or email address for the location (all phone numbers will be rerouted to the centralized call center if obtained by Simon-Med call center personnel).
The call center agents are undertrained, and many seem clueless about MRIs or other imaging procedures (or scheduling or billing for that matter). The agents are unable to accurately predict how long an MRI will take and can't answer basic questions about how certain imaging equipment differs from other equipment (at various Simon-Med locations).
The call center phone agents don't have any idea about the daily operations and scheduling for a specific location and frequently make major mistakes (wrong appointment times, dates, addresses, hours of operation, etc.).
The centralized call-center agents will tell patients there are no appointments at a location for weeks (even over 1 1/2 months away). They will say it is impossible to schedule two or three MRI's back to back, that the patient must return on different dates for each MRI, that certain MRI's are done on certain days (example: a lower lumbar MRI cannot be scheduled on the same day as a knee MRI, etc.) All of the above is UNTRUE information. I don't know where the phone support agents were trained (or if they were trained), but I haven't spoken to one who was qualified to do their job. Many appear to be making stuff up as they go along.
I'm not exaggerating one iota when I say that I spent at least 6-7 hours over the three weeks prior to my appointment, in an attempt to schedule three MRI's, and ask technical questions about how my body/limbs will be placed for the MRI's (in that I'm in excrutiating pain, I wanted to be sure that I wouldnt be expected to stand during the knee MRI's). Naturally, the call center agents were unable to answer any questions. And naturally, they would not allow me to contact the location.
The ONLY way to avoid the hassle of the Simon-Med call center is to visit the location yourself and speak directly with the front desk about making an appointment and inquiries. This approach will help patients feel more in control and better able to handle the various aspects of the MRI experience.
Visiting the front desk at Stand-Up MRI of Beverly Hills may be helpful for questions about insurance, scheduling, the final report, or anything else. Make sure to get a working phone number and email address for the staff at that location (if possible) so you can connect with them directly (and you won't be stuck dealing with the centralized call center).
Trust me --you do NOT want to suffer through long-winded conversations (that go nowhere, slow) with random call-center agents who don't know anything about MRIs.
Simon-Med has made the relatively simple, straightforward process of scheduling an appointment and submitting insurance information for an MRI a complicated and brutally frustrating experience. It is RIDICULOUS for Simon-Med to disallow patients access to the location where they are about to have an MRI! It's just nuts!
I previously recommended Stand-Up MRI of Beverly Hills (before it was bought out by Simon-Med), but Simon-Med's centralized call center is terrible in every way.
Years ago, this location seemed clean and well-maintained (and the staff were top-notch), but my recent MRI's revealed that it is completely rundown and has the appearance of a county facility (unclean, 15-year-old rumpled and discolored posters on the walls, the waiting room chairs are ripped and torn, non-working light fixtures (missing light bulbs), non-functional wheelchairs, piled pillows in the MRI room, etc. etc. Simon-Med obviously has the lowest of standards and (presumably) pays the lowest wages in town. It's a shame.
