10 min mammograms? What is this a car wash? They can't be doing a good job especially if the techs need to take additional images or is that not allowed? Staff is nice but office practice is poor read more

I have at least a 6" chart at Western Imaging/Mink Radiology. I called 5 days ago to make an appointment for an ultrasound. After being on hold for at least 35 minutes I was directed to an answering service and asked for my information. I was told I'd be called back in 8-24 hours. That was 5 days ago. No call. Again I cannot get through to them and got the answering service again. I've already made an appointment at a different facility different company. Sadly it would be a better ultrasound IF they had my last records to compare it to. I doubt very much that I will ever return to Western Imaging/Mink Radiology. read more

The office staff was very nice and helpful I came in to have a x-ray done on my foot and I was in and out with no problems and they even validated my ticket. read more

I want to tell you about the sweetest young lady at this office. Navda went above and beyond to review information when others had passed the buck. She took her time to research and locate what was needed. She not only has a tenacious spirit but she was kind and joyful as well. Please make sure to take good care of her, as she took great care of your clients. Warmest regards, :) read more

Ladies be WARNED !! my wife had the most traumatic experience, she is 57 ,as you know mammograms are no fun, but this was hell. It started with an almost hour wait, the receptionist was unhelpful, she didn't even tell us where we should be waiting, so we sat outside the wrong room for 20 minutes. Then I went in, and the technician, Maria, was apathetic, she was aggressive and hurting me unnecessarily and when she told her to stop because the pain was unbearable, she said I need to let her do her job. She was impatient and unkind and my wife left with red marks and bruises the next day. Mammograms are uncomfortable in general, but it doesn't have to be this way. I will not be coming back here. read more

Horrible place They lost insurance info and Rx . Sent home a patient with broken ribs because employees don't do their job read more

It was the worst experience ever! Granted I did not have an appointment but they said that they would be able to see me. I came in at 11:30 AM and said that I would be out by 1 PM. Well it's 1 PM now and they still don't know how much longer it's going to take. I have another doctors appointment at 1:30 PM. Therefore I told them urgent as leading x-rays. I even offered to go to another place if they would not be able to see me before 1 PM but they stated that they would be able to. So now it's 1 o'clock and I have to go to my other doctors appointment and I don't have x-rays to take. read more

YES! While medically necessary, it's never a convenience to add an XRay, mammogram, bone scan or MRI to one's busy schedule. However, this is my go to location for any kind of scan that I've needed. Fortunately, other than the yearly mammogram, I don't regularly need to come here. However, out of the few times I've had to visit Western Imaging, I've had a flawless experience from start to finish. Only once was the tech running a bit behind and she apologized profusely (not even necessary.) Parking is easy and validated fully each and every time. The office managers are wonderful with getting me in quickly and they also have handled all of my insurance needs which is a HUGE bonus as everyone knows how difficult insurance providers can be with approving procedures. One MASSIVE bonus for me: An OPEN MRI machine that is FAST! No worries about feeling claustrophobic at this location! I also really appreciate the extreme measures that WI and the building that it's located in take during these COVID times. The waiting room is pretty large for the Marina Del Rey area and the facility was not crowded in the least, so I felt very safe throughout the entire trip. To top it off, all of the technicians have been kind, patient, and positive while explaining everything along the way. I never mind making an appointment at Western Imaging. Thank you for all of your efforts in making the patient experience smooth, efficient, and easy! read more

I have going to Mink Radiology for imaging services since 2009 and for the most part my experiences have been positive. Unfortunately this particular location does not meet the same quality standards as the other locations. First, the form you fill out when you go in is very short & does not even ask about your medical or surgical history. All other medical appointments, including the previous appointments at other Mink facilities, have asked these questions. Second, the woman,Nancy, who administered my mammogram was old, cranky & unprofessional. Instead of explaining what she needed me to do, she forcibly pushed me into position before each image. I have had two spinal surgeries and had a gynecological surgery on 11/29 of this year, only 16 days before. She also was not wearing any gloves & since we are in the middle of a global pandemic,she should have. Thankfully I did not incur any injuries due to her maltreatment though pushing a patient is never acceptable. Third, they asked me to bring in my cd and report from my previous mammogram. However, instead of scanning the cd & making a copy of the report, I was required to leave it and was told it would be mailed back. This took close to two weeks. Furthermore when I finally got my items back, my previous report was missing. They also sent the report to the wrong doctor and had referenced another doctor as my md whom I haven't seen for over nine years. Also, the recent report stated that they did not have any previous images to compare this mammogram to. What about the cd that this office had in their possession for over two weeks?!! It appears that whomever wrote this report did even bother to look at the cd. Fourth, I was told that I'd be able to get a copy of the cd from this mammogram from Ambra Health, that is not correct either. According to the rep I spoke with at Ambra Health, it would need to be requested from the office that administered the exam;i.e. this office.I'm confident they would charge a substantial fee to complete the request. Fifth, they did send me a follow up survey and even though I expressed concerns about the technician's lack of professional conduct, no one ever called me to follow up. Sixth, I requested a call back from a supervisor and also emailed the company expressing my desire to speak with a supervisor, there was no response to either of my requests. Overall, there was failure all around at this facility & I'll make sure to never use their services again. In addition to sharing my thoughts about this place with my primary care doctor on my next visit, am also writing this review so others can be forewarned. All other Mink locations offer excellent, high quality care. Since my attempts to resolve my concerns internally with this office were ignored, am posting here so others won't make the same mistake I did! read more

Great staff. I was referred here a couple years ago after I tore my calf muscle coming in from a flight from NY. My chiropractor took me right in and then arranged for me to head immediately over to Western imaging. They were welcoming; efficient and got me in and out in no time. I have insurance but sometimes MRI places require a hefty co-pay. Western Imaging was very reasonable. I was very surprised and pleasantly so. read more

This facility is currently known as Mink Radiologic Imaging and that's where I had to go to get my MRI. To say that I am claustrophobic is an understatement. Even more so knowing that my MRI was going to take over an hour and my head and neck would be in a vice made it 100 times worse! I can't say enough about the technician John that was there to do the MRI. I explained to him the severity of my claustrophobia and he was extremely kind and patient and understanding. He took the time to explain exactly what he was going to do and how long each procedure would take. You ROCK JOHN!!! This company is very lucky to have you! read more

I had a bad experience having a mamo here...being kept in suspense and scaring me needlessly....actually upsetting me so much I cried waiting for results on a do-over film..and added ultrasound .The chief African American woman laughed at me while crying and asked why...why are you crying? I replied...no one will answer me. I called to retrieve my records to go somewhere else, and spoke to a really lovely man DAVID, who kindly is allowing me to pick my records up the day I called. Thank you David. read more

1 star - Billing was not even submitted to my insurance company. They directly sent me a bill for a routine screening that is covered 100% by my insurance. This is NOT cool. 1 star - I arrived early (15 minutes). They didn't receive any of the paperwork that I submitted online and had to wait about 30 minutes before I was able to get my imaging done. 1 star - False advertising of "soft touch" mammogram. It was the most painful experience I've had and I have been to 3 different locations in the past for several years. The technical was nice, but put me into the most uncomfortable positions I've ever had to be in to do this screening. 5 stars - Free parking. This is probably their only saving grace, is the free parking that is right in the front of the building. It looks like valet, so don't be fooled, it is free. There are too many things that I'm not happy with that I just can't look over. As much as it is convenient, I'm probably not ever going to come back to this location again. read more

Overall good experience, make sure you guys take advantage of the free parking. The younger receptionist is much welcoming, friendly SAMANTHA IS AWESOME!! read more

Maribel made me feel comfortable throughout my first biopsy appointment. I was so nervous to the point where I cried before my procedure. I don't think I could have mentally gotten through it without Maribel. She was so comforting and nurturing the whole time- she went above and beyond for me (as I'm sure she does with all her patients). read more

I'm giving western images four stars only because they have been nice and pleasant to deal with...i had to go in for an MRI and was told that my head would be sticking out, because I have severe claustrophobia but when I got in the MRI machine they started putting me all the way in apparently this is their motto and they lie. read more

Send me numerous texts and voice messages telling me to arrive early. Then make me wait an hour after my appointment time. Get your act together! No respect for people's times. I only allotted a certain amount of time during a workday to come here and making someone wait an hour WITH an appointment is highly unprofessional. read more

I came here for a diagnostic mammogram and an ultrasound after discovering a rather large mass in my boob. I was not expecting to need a core needle biopsy which was performed here as well. If you're gonna have to go through something like this (regardless of whether or not you have cancer), that this is where you want to go. While your mind is reeling from the anxiety and shock, you want a place where everyone is professional and treating you with compassion and efficiency: When I called to schedule an appointment, I explained that I had orders for both a diagnostic (not a screening mammogram) and an ultrasound. The scheduler knew to find me a time slots where I could go consecutively from the mammogram to the ultrasound in the same day. The facility is serene. Juana, who signed me in, is kind and efficient. She advised me that they don't validate parking in the garage, and it was easy for me to move from the garage (first 15 min free) to the adjacent valet lot. I was seen on time, and Nancy did my mammogram, which was for me, painful since the tumor was tender. The mammograms were probably the worst part of me just because of my situation. I have no baseline to compare as to whether they're always this awkward/uncomfortable. Then I was walked to Maribel in ultrasound. Maribel was SO sweet and relaxing. She kept me informed as to what she was doing, kept checking in to make sure I was as comfortable as I could be (given the red marks from the mammogram). And then the bad news... the radiologist (Dr. Zand) came in after reviewing my mammogram and ultrasound and asked a few confirmatory questions (never had mammograms before, no history of breast cancer, how long has the mass been there)... and he said I had a suspicious mass and needed a biopsy- the sooner the better. Cue shock and freak out. I didn't burst into tears, but I asked if he was sure it wasn't a cyst, and he said definitely that it was not a cyst. Then I saw the mass on the ultrasound and exclaimed, "OMG, that looks nefarious." He gently reminded me that the sooner I find out what it is, the sooner I can take appropriate action. He was very calm but serious/grave, which I think helped me wrap my head around the fact that I had cancer sooner rather than later. While he didn't dismiss the notion that the tumor could be benign, I think his matter-of-fact nature just helped me move faster towards accepting the later diagnosis and springing into action. Maribel and Donna re-worked the schedule to get me a core needle biopsy the NEXT morning (this was at 4pm in the afternoon!). This was my first clue that 'holy shit... I have cancer', since who ever heard of getting appointments so quickly? I was terrified and asked Dr. Zand if I could eat a pot brownie or something beforehand, and he said that he wouldn't mind, but that I should have someone drive me if I were to take anything for anxiety. (It turns out that I pulled on my big girl panties and didn't need anything, but everything was a bit overwhelming/moving so fast at the moment.) Dr. Zand and Maribel did the core needle biopsy the next morning. They kept me calm and comfortable, and even let me joke around as the biopsy was happening to help keep me distracted. Maribel saw that I get blistering from bandage adhesives, so she was kind enough to lightly seal the incision area with just the white medical tape, not the huge Tegaderm patches. My delicate boob skin thanks Maribel for that. :) The only painful part for me was the follow-up mammogram so they could see that the titanium clip was placed appropriately on the tumor. Maribel is a sweetheart and reassured me through the entire process, saying how she enjoys working at this location and that I was in good hands - that Dr. Zand is so careful and meticulous, etc. That went a long way as far as calming me down... Finally, when I had to get my report and images from Records, I found them to be very efficient and responsive. (Provided over e-mail, and I was able to call and pick up images on CD within an hour of my call.) So ladies- do your checks and men, encourage your lady friends to do their checks! If you are like me and never had a mammogram and/or have anxiety about it and a biopsy, I think the team here treated me really, really well. Thank you! read more

Staff is very mediocre. Doctor went home sick. After waiting 30 minutes. The front office is weak. Lot of people little knowledge. The need someone to take over. Could care less about patients. Ask me questions in front of the entire waiting room. read more

I don't think anyone comes here for a good time and in fairness, the staff was kind, a little disorganized, but, I was seen in good time and treated well. My problem is with the outlandishly despicable 'valet' outside. WI could do better at explaining the parking is ONLY outside and not in the lot. However, the valet (without getting into to much detail) was dismissive then lied to my face about parking/validation from the lot-then got crude when I had to move my car to the outside lot. I reported him to security WI AND the property management. Susan from Brookfield Properties simply said - hmm...everyone loves him. Are you sure, he said/did these things? Hmmm, No, I'm not sure. I have tons of time to call a property manager less than one week before my first surgery ever to deal with this. Also, I'm writing this weeks after the incident so there's no anger here just warning others to avoid this person. Just ignore him when walking in or you will be met with agression on a level I've literally never seen before and I've lived in LA for 20 years. I am still traumatized by his behavior on such a sensitive day and to be treated poorly by this NON-ESSENTIAL worker and frankly, person is just disgusting. Susan and the valet should be ashamed of themselves. Now I'll be looking into getting my money back from parking and have warned my doctor about sending people to WI because of this horrible person. I'm hoping WI will also warn their patients about parking and the valet. I've attached the photo of him below. read more

Western Imaging - Beware of this valet. Do not engage with him when visiting Western Imaging. - Diagnostic Imaging Near Me - Marina del Ray, California

This place is not profesional at all. They don't care about the individual at all. I recently had an appointment here today. To begin over 10 days I scheduled an appointment with Western Imaging for a cat scan....made the appointment meant only to have them call me back and say they needed insurance approval? So ok I waited and waited....no one ever called me back....I had to call and ask and then they didn't have anything on file I had to give them all the information all over again......ok so they scheduled me in for a future day.....today.....let me just say I have been there before and had other scans done recently....so they had me on file already.....my medical information, me being diabetic and what medications I have been taking and yes of course my billing information can't forget that right!!! Now for my appointment today....they have me fill out some paper work and then only to tell me that they didn't know I was diabetic? Really cause I've been here before...... and I also called early at 8am to confirm the appointment time and then they said I was late because I needed to be here early to take a solution? I called at 8 to confirm and you couldn't tell me that over the phone.....this place is a is not organized at all and the some people here not all should get retrained or go find something easier for them because dealing with people time and livelihood is too much. It would have been nice to have the manager take some responsibility for what happened.....but his attitude was like oh well..... Do not use Western Imaging there service is terrible..... read more

I had a MRI shoulder with contrast here after another MRi from another place that wasnt very clear. Very professional and caring . Having a needle going into your shoulder joint got me nervous but their skills calmed me down. Thank you. read more

The receptionist is extremely rude and has absolutely zero communication skills. She wont even look up to make eye contact when you walk up to the front desk nor ask how she can help. The x ray tech was really nice and did a quick efficient job but due to the lack of respect and shitty attitude of the receptionist I wouldn't come back nor reccomend. read more

Great X-ray with Alma thank you Hopefully all is good on it!! Very tidy friendly professional easing of movement on table very caring. Thank you !! read more

I'm giving this place 5 stars and the only reason I've come here so often is because of cancer scares in both my boobs. I've gotten 2 bilateral ultrasounds, a mammogram, two biopsies and the mammograms that followed those; and while all of these are really unpleasant in themselves, the staff was really pleasant and comforting and tried to make me as at ease as one can be in a situation like that. They also made it a point to explain everything that was happening to me, which made it less scary. They were also particularly helpful when it came to getting me my results when my awful doctor refused to contact me. And when the whole thing was over and I was verified cancer free, they even set me up with a no-interest, no new credit card payment plan to help with the stunning medical bills. (Apparently if you are 27 and you have lumps in both breasts, you are still too young for your mammogram to be considered "preventative.") They validate for 1 hour in the structure. If you are going to be there longer, park in their designated spots in the lot. I've never had trouble finding a space either way. read more

By far the worst. After having a merry go around with them about sending the result to UNM which took them for ever to do and it was never recorded, I now received a bill for the $100 I already paid. It came from a different outfit with a different name. I checked my bank statement and I paid the $100 at the time of service. So now they are saying, "This is for the physician who read it." They never billed for the physician - I verified with my insurance. There are many good imaging around here in the Marina. Don't pick this one. It's a nightmare. read more

Made an appointment to get a kidney scan. The director of the facility called me a couple days before my appointment with instructions of how to prepare for my scan. I drive to the facility the morning of to be told they dont do that test....I was told by reception the Director of the facility messed up and not sure why he confirmed the appointment...... The Director of the facility..... read more

Outstanding experience!!! I wish this team could train all customer-based companies/professionals about true empathy and customer care. I have never come across a medical team or operations like Western Imaging. I struggled with Aetna Insurance and Dr Gross who never returned my calls with them caring enough to follow up and do what was right by me the patient! The customer! Western Imaging were beyond kind, patient, information and have a true heart as an organization. THANK YOU, I will only have imaging done here.... ever! read more

Appointment time was at 11:30 am. I arrived at 11:15am with new patient forms completed and ready to go. It's now 12:10pm, I'm starved because the forms asked me not to have anything to eat hours before my appointment, and no one's providing any type of explanation as to why there's a lengthy wait. The only time the receptionist addressed me was when I asked how long before I was called--this was at 11:40am. And she said, "oh they are running late. You won't be called until 12pm." It's now 12:15pm, and I need to get to work and eat before I pass out. I was finally called at 12:30pm, after I spoke with another person at the front desk. Front-desk service clearly needs to improve. I'm only here because my doc sent the prescription to this place. read more

This would be my second time coming here for an appointment. The staff is very nice however very unorganized. I came back in for an appointment at 130pm I sitting and waiting. It's now 210 what going on, well they said I had an appointment at 230 not 130. Why should you have me sitting in an office I don't need to sit in and not tell me I here too early or there is a mistake... read more

Very nice service I recommend asking for Katie the Mri tech to help you with your first time being there.She is very comforting.

I arrived 30 mins prior to my appt and yet due to the front desk staff's incompetence, they wanted to reschedule my appt. Made me wait 40 mins to tell me that they can't see me that day. read more

I came here last year for a mammogram. The technician was friendly and gentle. I'm back this year for my annual exam. I had to wait 30 minutes past my scheduled appointment with no apology. This technician did not seem to know what she was doing. I had to tell her 'Shouldn't you put a marker on right side'. She was not friendly. I got a call the same day that I had to go back. I almost had a heart attack. I thought they found something. It turns out she did not do the images correctly. Just as I suspected. So I had to go the next day for another round of torture. Hopefully she got the images right this time. read more

I went in for the purpose of ruling out some serious issues which I did not believe I had, and was helped quickly after being referrers by a local clinic. I was a little nervous and in a lot of pain bu the tech there Pelikh Irina (I hope I'm spelling that right) helped me relax even though she was initially worried that I was too big for the equipment. Nevertheless she started the imaging and everything went fine, and I did not have any signs of the serious issues that I was there to rule out, and felt much better, in large part because of Irina's kind and considerate imaging work. Thanks so much, you guys, I feel better now literally as well as figuratively! read more

I love these people ... Most professional people I've ever dealt with I think the staff is just amazing free parking five stars if you ever have a procedure done and ultrasound if or other things Oh God try to make sure you can come here I've got a lot of doctors in my life and these guys are some of the best I've ever come across..fair warning about the valet guy he's a shmuck..... read more

Western Imaging - Diagnostic Imaging Near Me - Marina del Ray, California

I really had high hopes for this place. The lady who answered the phone and scheduled my appointment was super nice and lovely. That's the only reason I give it two stars. I went in today for a fetal ultrasound. I asked the technician if she could tell me the gender. She said "I'll try but that's not what I'm focused on". Rude much? She was quiet the entire time and didn't give me any insight into if my baby was healthy. She did tell me that it had a strong heartbeat tho. She also kept coughing without covering her mouth. At the end she just told me my baby was small and " I THINK it's a boy". She only let me see the head of my baby for about 3 seconds and then I didn't get to see anything. I was excluded from the whole thing. I will definitely be telling my doctor I don't want to go back here. I'll find somewhere else that has better customer service and doesn't tell me my baby's gender off of a guess. Update*** after emailing the director of operations, I would like to say that everyone who works here is awesome. Of course with the exception of Irina. My advice would be to get someone other than her to do your ultrasound. The director of operations wrote me back and was very nice. I loved conversing with him. I'm glad to know that they really do have high customer service standards. I would definitely go back. read more

UNAPOLOGETIC & INSENSITIVE!!!  Stephanie was one of the ladies checking in patients.  Upon arrival at the Front Door, she came out to take my temperature and told me to complete these forms on the clipboard.  Once completed, I can come in.  And I did just that.  I waited patiently as I see others come and go.  After 30 minutes of waiting, I approached Stephanie and asked her how much longer until I am seen for me to get my mammogram.  She looked at me with irritation in her eyes and asked me who checked me in.  With a confused look on my face, I responded, YOU.  You took my temperature and took my clipboard.  She abruptly looked into the computer and to her surprise, she didn't check me in.  She looked at me as if it were my responsibility to check myself in.  I let her know that I did have another appointment and would it be possible to get my mammogram in time for me to make it to my next appt.  She quickly jumped out of her seat and said, she can take you right now.  Minutes later, Nancy came out and she was a delight.  Upon leaving, I wish I had time to share my experience with Stephanie but I unfortunately I was going to be late for my next appointment.  Stephanie had one last opportunity to apologize for overlooking my appointment.  Instead, she did not even bother to see who was coming/going.  She made my experience dissapointing. read more

I had to wait a whole hour to be seen. Once escorted to an office and beginning my consultation, a banging on the door from another technician asking me what time was my appointment, the weirdest experience I ever had. read more

Wow!!! 5 STAR!!! In this world that is all about "Serving Ones Self " and constantly only being concerned about Profits ...it is so incredibly heart warming to have some genuine human concern and kindness for another persons well being. Organizations / Institutions / Business' like WESTERN IMAGING are just that. They hold no prejudice against whatever your Finacial situation or circumstance may be. They care!!!! They follow up with you to be sure YOU are taking care of yourself. WOW!!! Someone that cares. PRAISE GOD. Thank you for caring unconditionally. read more

Western Imaging - Diagnostic Imaging Near Me - Marina del Ray, California

The best experience in the medical field I have had for a very long time. Prompt, courteous, clean, and extremely accommodating. I needed a rush test and they went out of their way to make sure it happened in the timing I needed. One of the employees even hand delivered it to my doctor. I will go no where else but western imaging in marina del rey. read more