I like this office on West 3rd St, it's very clean. I found the two ladies to be very polite, friendly and helpful. I had a blonde lady, didn't catch her name, maybe it was Kim? Sorry if I'm wrong but she was very caring and kind with the MRI procedure. She made it a very pleasant experience. I was able to get my MRI images on a CD-Rom on the way out. Luckily I have an external USB CD-Rom drive and Parallels so I can view PC programmes on my Mac. So my only suggestion is to have the images viewable for Mac and PC and maybe email them instead because Apple no longer provides CD-Roms drives. read more

I was there for service and I waited for 1 1/2 hr to be attended. The other day I went there for a MRI and X ray. They forgot to give me x rays and were calling me to go back for x rays. So I lost time and money to be attended right way..... read more

Always reliable, kind, caring, on time! No one wants an MRI, but if you need one I highly recommend Mink! read more

Extremely unprofessional. Went to the facility for MRI. Assistance are not knowledgeable. In addition I was lying on the bed while they had a maintenance man in the room taking down Christmas lights do not go there. It's dirty and very unprofessional. I got up and left. I was able to snag this video. read more

Mink used to be the best place to go and now sadly fully incompetent. Since they joined Radnet, you can't reach anyone by phone. It's a call center in Oklahoma for a business in Beverly Hills. Their renowned radiologist never compared my previous imaging, after numerous requests. What a waste of everyone's time and now money. I have to pay out of pocket now, 2 months later, to hire a radiologist to read all of my imaging because their radiologist(s) couldn't be bothered to do so. How does a patient bring previous tests, one of which was done there and they never compared them. Just shameful and lazy Mink. Management insisted they'd follow up, they haven't. There are so many online reviews similar to mine, they can fix this if they wanted to. Obviously they're not interested. read more

Came in for an MRI. I was stunned I was able to make a same-day appointment. The staff was efficient, professional, helpful and friendly. When I arrived, they were ready for me. No waiting at all. Everything went off without a hitch. They also gave me a discount on parking. Even the parking attendant was friendly and helpful. Great experience all around. read more

A+ from the moment I walked in the door to the minute I drive out of the parking structure! So friendly and accommodating all the way around. I was able to get in the sand day for an MRI. While I waited, they offered coffee, tea and water. The waiting room is small but chic and comfortable. When I was called back a smiling woman with a great demeanor waffles me through everything from the 3 hole gown to how long the test would take. She even offered me a spa mask to help my claustrophobia. I declined and just closed my eyes, but that was an extra touch I've never been offered before. The test went well. I was up and out in no time. Given friendly thank you's from each of the staff members I came across. AND THEY VALIDATE!! This may become my new MRI facility! It's worth the drive from Burbank! read more

Mink Radiologic Imaging - Waiting room - Diagnostic Imaging Near Me - Los Angeles, California

If you want luxurious treatment....get it?? (Mink) Have your imaging done here! From the phone call to make the appointment, to the reminder that the appointment is coming up, to the sweet, kind attitude of each employee encountered, to the personal, non-rushed interest into how my medical condition brought me there and the imaging itself......a pampered experience! Maybe they have on their hiring application, "Are you a nice person?" "Will you treat each client with the care y'all would for your Grandmama?" Don't know!!! But what I DO know, is those there today checked "yes" in bold ink to the afore mentioned! Thank y'all for a great imaging experience from this Texas Lady! And believe me, I've had experience!!! read more

Mink Radiologic Imaging - Diagnostic Imaging Near Me - Los Angeles, California

Very disappointing. I made an appointment five weeks ago. Mink is supposed to be in-network with Aetna, but apparently failed to get authorization for my scan during that period. Then they CONFIRMED my Monday morning appointment on Friday afternoon. They apparently sent a robo-text to say that they hadn't received approval - but no call or other courtesy. So, I cancelled work for Monday and showed up for appointment. They told me to reschedule, but I'm fed up with this poor customer service. Mink staff refused to show me info about their interaction with the insurer. I told my Kerlan-Jobe orthopedist about how disappointed I was. I hope they don't send further business to Mink. Seems like a bunch of amateurs to me. Won't trust them with serious medical issues. read more

Mink Radiology used to be the best place in town - sadly, not anymore. Since becoming part of Radnet and Cedars, they are totally disorganized and impossible to reach. The call center is offsite and agents don't have access to information. Getting someone at the actual facility on the phone is very difficult and the people at the front desk appear overworked and stressed, the only excuse I can think of for these formerly helpful and friendly employees to be rude. My most recent MRI report was poorly written and incomplete. Mink Radiology is now a total disappointment. Most medical facilities have become part of Cedars or UCLA, and are getting even more and more difficult to navigate. The MRI techs are still good, but who knows how long that will last. Sad and disappointing. read more

Pros: RT Debra was lovely, friendly funny and super nice; parking validation was a nice plus. Cons: David was terrible (see conversation below): After the Xray, I stepped outside the room and crickets, nobody said anything, so politely I asked David: Patient: "Do I owe anything, a co-pay?" David: (Rolled his eyes) and said rudely with attitude "No! You're done! Unless you wanna pay me, I'll take your money.!" Patient: Thank you. David has no class. Should not be in the front desk. He belongs in the back where he's not greeting patients. read more

SERGE, the MRI technologist at the West 3rd St location, is the BEST! Thank you, thank you, thank you Mink Radiology ladies & especially Serge. Due to claustrophobia i panicked upon entering the machine and was ready to call it quits. Serge brought me some water, calmed me down, and talked me through the procedure and gave me some tips. Time suddenly flew and i can hardly believe i was in there a whole 20mins. Never will i go anywhere else. Some people, even if you meet them just for one day, really impact your life. Thank you, Serge. I so appreciate your time and kindness! read more

Lin was very accommodating and understanding when I had to miss my appointments due to "covid confusion" and miscommunication. Nice staff and office. Great location and they even validate your parking. Highly recommend. read more

Easy to make appointments for convenient times and locations on short notice. Easy check-in and fast and friendly technicians. Results are available quickly through their patient portal. I highly recommend their services. read more

So, where to begin... If you or your family member has to go for an MRI then you know the anxiety level is already high and that's BEFORE you go into a claustrophobic tube! Well, open the door and step into the beautiful reception room and be immediately greeted by beautiful smiles and warm hearts. Start to finish the experience at MINK is warm, accommodating and CARING. When in life do you meet people who go out of their way to put you at ease and treat you like family? Melissa and Nancy are truly exceptional women. We went back a week later to pick up the CD of MRI and they had it ready in under 10 minutes! Exceptional service, exceptional people. Thank you to everyone at MINK read more

Mink Radiologic Imaging - Diagnostic Imaging Near Me - Los Angeles, California

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I'm a patient many times over. They were prompt with my results and sent my copy immediately upon request. It doesn't get any better. read more

I've had several MRI's in my life and never felt compelled to review an MRI facility until now. The facility is small - perhaps that's why it has more of a family doctor feel. The two staff members I had the pleasure of dealing with (Serge, technician and Melissa, front desk) were super friendly and efficient. Check in on the iPad was a breeze and Serge made me feel comfortable the entire 30 minutes I was in the tube. By the time I was out, the images had already been sent to my specialist and Melissa also gave me a CD to take to my GP. For the budget conscious - they validate! I'll definitely choose this Mink again - even though it's 40 minutes away. Thanks Mink! read more

I have always had a soft spot for Mink Radiology since the staff is so compassionate and smart. Recently I had a long MRI and being in the tunnel for an hour can be tough to deal with when it is a back ailment that is bing pictured. Wel, the whole staff is amazing, but my techniciian, Manny deserves special mention. Talk about sensitive and just damn good at his job. Thanks guys! read more

Great experience coming here. Clean, quick, attentive and make sure you're comfortable from sign-in to the experience itself. I would absolutely recommend coming here, especially in lieu of Cedars read more

Gave extremely incomplete MRI report and harasses for payment for it. Had problems shown on imaging that were not at all addressed after back surgery. Literally a couple of lines on the report. Problems should have been detected from the imaging.. and radiology should have made sure the ignorant surgeon at Beverly Hills Spine Surgery was aware (not that he'd care anyway). Those two places are connected and in the same building raking in millions from patients who undergo Spine surgery, but are neglected afterwards (unless you are a non-working class and pampered celebrity). I've had a lot of imaging. This was the most incomplete MRI report I've ever seen in my life.. literally a few lines. I'd post a picture, but don't want my medical info on the internet. Now I require my Spine to be fused. Maybe it could have have been prevented if problems were detected so early on and surgeon actually did his job too. I deserve co-pay refund. My insurance deserves refund. Same with unnecessary x-ray. I had it done prior to an appointment near my house. Surgeon claims he didn't receive it. I believe X-ray place by my house that they sent it. Surgeon had me do a quick x-ray at Beverly Hills Spine Surgery office, and Mink radiology charged me. Posted review before, but deleted after call from Mink who says they are not associated in any way whatsoever with Beverly Hills Spine Surgery. Lady was nice, but it's not true and people should be aware. Follow up MRI was done at place near my home again. It was the most thorough report I've ever seen. What a shame on Mink Radiology for not addressing problems on the MRI. Tell me too how other disc blushes and issues on MRI's are present prior to surgery, not present on Mink's report, then present again afterward. Calling will not make me delete review this time. People should be aware. . read more

I want to commend the staff on Saturday afternoon 6/15/19 for their professionalism, promptness and great attention in making us feel very comfortable and relaxed. Nancy at the front desk was very helpful! Positive experience overall read more

As I entered I was greeted professionally kindly and with a warm smile by Molly who assisted me as I checked in. I arrived at the requested time 15 minutes before my appointment and sure enough I was seen timely for my MRI. I was greeted by the radiologist Steve who like Molly could not of been more pleasant and professional. Steve discussed my condition with me comprehensively and was equally vigilant in describing the diagnostic procedure I was about to have. Cutting to the chase, I could not have felt more comfortable if I had scripted my visit myself. I highly recommend Mink Radiology to professionals and lay people (patients) alike ... They make a seemingly unpleasant experience refreshingly positive, upbeat, and more than simply tolerable. Thank you Molly, Steve and management Mink Radiology. Robert & Jeanie Mc read more

I had a great experience today at Mink Radiology located at 8436 West 3rd St., Los Angeles! I was greeted at the front desk by Letty who was welcoming, energetic, positive, friendly and thorough; as was Melissa. Serg, the MRI Technologist was exceptional! I've had many MRI's by many MRI Technologists over the years, but Serg stands a head above all of them in terms of his client centered focus to make the MRI experience as positive as it can be for the patient. I experienced him to be welcoming, calm, present, communicative, friendly, gentle, thorough, and without an attitude. If there was an option to do so, I would definitely give "5-plus stars" for my experience at the above referred-to location for Mink Radiology. read more

As someone who is extremely claustrophobic, I was dreading going for my MRI. As soon as I walked in the door and saw Dora's smiling face and calm demeanor, I immediately felt more relaxed. I was offered coffee and a was given a very minimal amount of paperwork to fill out. When it was my turn, I walked in cautiously, but as soon as I saw John's smiling face, I had the same feeling. He explained everything I needed to know and promised if I "freaked out" I would just push a button he gave me and he would have me right out. He started the machine and I felt no anxiety. They didn't have music available at that office, but at the end of the day I was glad, as I almost fell asleep a few times! I cannot recumbent this place enough - especially if you are a scaredy cat like me! And they validate! read more

Everyone was incredibly friendly, professional, and quick. The entire staff sanitized all surfaces and equipment continuously, making me feel very comfortable. Highly recommend Mink! read more

4.5 STARs I was down here for a MRI, and they got my insurance authorization inside one week, plus they were really helpful about what to do if it didn't come through, when I called them a couple days before my appt. I arrived and they had me fill in some info sheets electronically, then I was taken back for the test right after. The front desk people, 2 very nice women, were very professional and helpful in getting everything for me afterwards. The technician that took me back was professional and thorough, making sure that I knew what was going to happen and asking questions relevant to my test. I would say that he didn't let me know during the MRI when one picture was done and the other was going to start. I have had several MRIs and am not nervous, but am used to hearing the tech tell me, that one is done and the next will take a certain number of minutes. HOwever, he did ask me in the middle if I was ok. I would recommend this place as they have complimentary 2 hour parking in the attached garage, they have water or tea for their patients while waiting and everything is very clean. The waiting room is small, but they seem to have their appointment timing down pat, so I never saw anyone wait. read more

Everyone in the office is exceptional. So kind, efficient, and helpful. I came from Nevada to see Dr King and they worked me in the very next day so I wouldn't have to make the long trip back for the MRI. read more

Everyone at Mink on 3rd street is very professional and very attentive to patient needs. Melissa and Nancy were very helpful with the check in process making this experience very pleasant for me. I was in terrible physical pain and these ladies went out of their way to make sure that I was comfortable. The technician Amber took a great deal of time and care to make sure that my MRI was done quickly and with the least amount of pain to me. I was initially scheduled for a lumbar MRI at the Beverly Hills location on Tuesday morning July 3rd. On July 2nd my doctor also wanted an MRI on both hips done which added an additional 1/2 hour to the exam. This made a total of 90 minutes for both MRI's which the Beverly Hills location could not accommodate. My MRI's had to be moved to the 3rd street location on Friday, July 5th. The customer service and attention are just stupendous at Mink Radiology. I would highly recommend this location to anyone looking for that professional and personal touch. read more

I went to Mink for an MRI and had a pleasant experience. The staff members were kind and helpful and my MRI went smoothly. When I received the doctor's interpretation of the imaging, I noticed an error. I called Mink late on a Friday afternoon, thinking I'd have to be stressed the entire weekend, waiting for them to clarify the matter. A couple of hours later on Friday evening, Khoi Lam, the Director of Operations, emailed me to explain that this was a minor clerical mistake and the results of my MRI were correct. Then, the interpreting doctor herself, called me the next day on a Saturday, to further explain what happened. She was happy to spend time answering all of my questions thoroughly. We all make mistakes. It's how we handle them that matters. I really appreciate how quickly, professionally, and kindly Mink attended to my concerns. read more

I went here to get my MRI done a few weeks ago (they validated my parking!). Today, I called ahead (as I was instructed to do) and was told I could come pick up my MRI films. When I walked in, the lady at the desk got really annoyed and told me that she was "at lunch" and wouldn't get my films. I was confused, bc I'd literally been told to come in, but then realized how important a lunch hour can be, when you work a regular job (as I do). I apologized and offered to wait until her lunch hour was up, but she stormed off in a huff to get my films. I apologized again, but she wasn't having it. When she handed me my films (it took her about 2 minutes), I asked if I could get a validation and she cut me off to tell me NO, they don't validate for pick ups. I don't know if that's true, but she was so rude, that me paying for parking was beside the point. I guess she really wanted to eat her sandwich ASAP! I'll never go back to MINK. read more

Came here for MRI. Staff is very courteous and took me in right away. Highly recommend this place for imaging.

My client recommended Mink Radiology. I had an MRI done yesterday and within the same day received the results from my doctor. Everything was done so comfortably and efficiently. I really liked the experience. The staff is sharp and friendly. Letty at the front desk holds it down early in the morning. She is full of positive energy and assertive. Serge is the big friendly giant who facilitates the MRI. Really had great experience, highly recommended! And they play great music. read more