Unfortunately for me...I needed a CT scan and another series of X-rays but nice building with parking and they do validate!!! Staff were amazing!!! Although a few hicups with paperwork but the ladies in front office were so kind, thoughtful, patient and accommodating!!! They were really diligent and very quick processing and handling on my behalf!!! Cindy was my technician helping with actual CT scan and X-rays.....What an absolute GOD send!! Super warm friendly and so thoughtful walking me through the process and was in and out in less than thirty minutes!!! Seriously so grateful for the entire staff and had an absolute pleasurable first experience and highly recommended!!! read more

Showed up 10 minutes early for an early morning appointment and was in the MRI machine in under 5 minutes. The MRI tech was super friendly, efficient and got the job done quickly. I was here maybe 40 minutes total from start to finish. Parking in the garage only cost me $3 with validation. Very nice care quality considering I have a busted ankle and hate anything medical. read more

I was very happy with my experience at Optima Diagnostic Imaging. I was there for a Heart Scan. I was greeted by an exceptional technician named Cindy Kim. She was warm, friendly and told me exactly what was going to happen. She was my first impression of the facility and I appreciated her kindness. She guided me through the whole process. I think the quality of the facility is great. The parking is validated and there is even a coffee nook in the waiting room. read more

I went here for annual screening tests since my prescribing doctor's office is over 50 miles away. I arrived early to fill out paperwork and was taken in quickly. The ultrasound tech, Marjan, was very kind, calm, and skilled. The machines are equipped with a gel warmer so it's like a spa day instead of a cold, scary procedure. The radiologist's reports were in the next day, however, it took me emailing before they were sent to my doctor two weeks later. Not great for a cancer check up since my "scanxiety" was in full effect. read more

Optima Diagnostic Imaging! Optima Diagnostic Imaging! during my recent MRI. I was very nervous, but the entire process was seamless Dr. Borst an exceptional doctor who truly cares about his patients". outstanding professional . Keely office manager, and entire staff was seamless, very professional, compassionate. Joseph MRI technician amazing. He was cheerful, explained every step, and checked on me constantly to make sure I was comfortable". very professional, patience. Great experience. thank you! entire team. at Optima Diagnostic Imaging! God bless. read more

What a terrible experience Highly discouraged anyone from using Optima I waited after making an appointment for hour before going to the counter and being informed, they were still working on internally, even arranging my authorization another woman came up and had been waiting an hour without any feedback either after being told that they didn't know how long it would take for them to even know if I would be able to be seen. I took my scan prescription and left shame on them. I encourage any of you to find another CT scan scanning or scanning location. read more

Two visits in the last month and amazing experience starting from the front desk to Cindy Kim technician with such kindness and care through the entire process. Thank you and keep it up! read more

I've been a patient of Optima Diagnostic since 2018. Their oncological care, treatments and follow up care have saved me from both colorectal cancer and bladder cancer. The entire staff is professional, kind and empathetic. I want to especially highlight the front office staff who always make an otherwise stressful situation a more tolerable experience. They always welcome with me a smile and a kind word. This is priceless when one is dealing with cancer. !!Keep up the good work!! read more

ABSOLUTELY AWFUL. I have never had such a terrible experience at an imaging center in my life. Firstly, I am a health care provider. I send patients to imaging centers daily. I used to support this imaging center until I experienced it for myself which I will be completely removing from my clinic's referral list. I scheduled for a biopsy of a suspicious mass on my leg and they told me that I would have to be put under general anesthesia so I would not be able to drive which I thought was very strange for a biopsy so I paid for an uber then I get there and they hook me up to the IV line which was extremely painful then they tell me just kidding you don't need anesthesia and that it was a misunderstanding. THEN they make me wait an hour because the person before me arrived late. Now it has been 3 weeks and I still have never received my results despite endless efforts to contact them and emailing the manager. The entire staff is utterly incompetent and unprofessional. read more

Extremely disappointing experience. The staff here is shockingly unprofessional and negligent. We were made to wait over 40 minutes without any communication or apology. When we inquired, we were told our appointment time is different than our procedure time which there was nothing disclosed about that. Katherine in the imaging tech in the back office is super rude and unprofessional. She screamed at me for trying to say my last few words before my husband went in for his imaging. She was not only unhelpful, but also lacked basic courtesy and empathy. This level of insensitivity and carelessness is unacceptable for a medical facility, especially one in Beverly Hills where standards should be much higher. They have a beautiful facility organized with innovative equipment, but unfortunately, very rude and unprofessional staff. If your doctor refers you here, think twice. There are many other imaging centers in the area that actually respect your time and treat patients with dignity. I won't be coming back, and I urge others to do the same. read more

Went in for an MRI and I was very nervous because I'm claustrophobic, but the wonderful technician, Shawn, took such good care of me and put me right at ease. He's a gentle caring soul all 6 foot five of him. Ask for him read more

I just left Optima Diagnostic Imaging after waiting 45 min to be seen. I asked the front desk attendant three times if there was a problem and she assured me every time that there was no issue and that they'd be coming to get me in 5 min, etc..,, but when I finally insisted to know what the delay was, she went to the back and returned to tell me the machine was not working!! I guess the back office would rather let me wait than to tell me the truth and let me decide if I wanted to wait while they tried to get the equipment to work!!! So inconsiderate!!! I could've been sitting there all day!!! Wow, they must need the business pretty badly!! read more

I'm writing on behalf of my dearest friend, a 2 x cancer survivor, as she had her most recent imaging done at Optima and it has been OVER 2 WEEKS and still no results. They told her they are understaffed. Just want to give everyone a heads up who is considering choosing this place- as of Aug 5, 2025 you have to wait more than 2 weeks to get your results. Scanxiety is real, and if you have any find another place. read more

They were very fast sending me my report and quick to respond. I will go back to use their services. read more

I've been sitting here for almost two hours. No communication. No ETA on how long the wait will be. Sitting now in a tight waiting room that's just above freezing with several other patients coughing and sneezing around me. read more

Checked in on time. Had to wait an hour to be seen. Front office is great / back office a big mess. Will drive farther to go somewhere else next time. read more

****************RUN AWAY FROM THIS OFFICE**************** If I can give zero stars I would. I came in on 3.20.2025 for CT with contrast. When I arrived they had me down as Dave. I explained my name is "Dawn". As soon as the contrast was introduced I had a hard time breathing. Within seconds I couldn't breath at all, I had Hives all over my body, and my face was super swollen. I was not given any instructions on a button to push or emergency devise to push in case of emergency. They were not set up for any kind of emergency. No Benadryl - The doctor was yelling at the tech to get him Benadryl for my IV and an Epi pen. He then continued to tell her that she needs a set up for emergencies in a near by cabinet. I was pointing to my purse. He said "You have an Epi Pen in your bag?" I shook my head Yes. The doctor pulled my epi pen out and when he tried to inject into my leg he yells "Ouch". He injected it upside down and injected his own thumb. Someone brought him another one and that one was injected. The paramedics came really fast and rushed me to Cedar Sinai hospital were I was admitted. The paramedics asked the doctor if I had hives and the doctor said "No she doesn't have any hives. The paramedics lifted my shirt up and I was covered in Hives. I received my results from them and my Doctors name was spelled wrong, It states that I am Male - and the reason that images were not obtained was due to patients clinical status per the technician. Unbelievable. My doctors office called 4 times ( March 25th, April 2nd, May 6th, and July 14th they spoke to Kamilla) and I called twice (March 31st and July 3rd) to have it updated to female - correct the spelling of my referring doctor - and correct why images were not obtained. Images were not obtained due to anaphylactic shock from Omnipaque IV contrast, patient transported to Cedar Sinai. Each phone call I along with my doctors office was told an addendum would be made and it would be faxed over. My doctors office called again today July 21st and again asked for the new updated report. They said they had it and would fax it over. The addendum was made. The only changed was a gender correction: Patient is female I cant with this place. I don't think there is one competent person in this office from the front desk to the doctors. Dr. Abdullah Malkawi you should be ashamed of yourself and the office. **********************DO NOT GO HERE********************** read more

Great staff of caring people. The team worked hard to get me an appointment ASAP and made sure my insurance was approved. Highly recommend. read more

Arrived at 3:30pm for a 3:45 MRI. Was told I didn't have an appointment and handed back my drivers license. Told to wait in lobby while they double check. Asked if they could bring my phone to their back office because I showed them both their texts to me and emails. Suddenly they found my appointment. Handed me a stack of papers to fill out (WHY NOT EMAIL THESE OR A LINK TO THESE AHEAD OF ARRIVING? SOME PEOPLE LIKE ME WERE IN A CAR ACCIDENT - hard to write). Asked for my drivers license again. Brought paperwork to front window. When my name was called to follow a man to the back. Shown where to get undressed. Let me preface I've had an MRI before at Cedars Modern machine, comfortable on the back, warm blanket given and headphones with my choice of music. This ain't that!!!! I'm asked to lay down on what looks and feels to be two 2x8 pieces of plywood. Told no music. Handed thin earplugs. Literally felt tortured for 30 minutes of excruciatingly loud continuous screeching on my left ear only. While inside this hell tube, I remembered I was never given back my drivers license. Get dressed. Go out to front desk. No one there. All seats empty. I leave. Try calling. An after-hours service answers says they are closed. I call in the AM first thing. Ask if they have my license. The girl starts laughing. Yes, we waited for you to come back to the front desk. But you never did. I tell her I don't find anything funny about me having to drive all the way back there in a car I've been told not to drive due to the accident. And I did come back to the front desk. No one there. Silence. Not even an apology. When I arrive and ask for my license. No apology. read more

The facility is clean. The technician was kind and appropriate. The list of all the prior patients was on the screen when she left the room, which didn't bother me, but might bother others concerned about patient confidentiality. The real downside with this place is the amount of time and effort to get reports and results. It's like trying to get blood from a stone - two weeks of attempts - the report wasn't at the doctor's office, the patient portal link didn't show up, then it didn't work, then the report was incomplete on and on. Very draining to be the squeaky wheel. Don't know if I'd return here. read more

I had a thyroid scan here the other day. Aliah was very good did a terrific job. It was my first time. Normally, I go to Cedars, but this was great! I will return for sure. read more

If I could give them a negative rating l would! My father was supposed to have CT at this place; first the nurse took him to room to start IV and didn't have an answer to my question what is the procedure for today, meanwhile trying to draw my father's (who is a cancer patient with 2+ years of chemotherapy and terrible dehydration problem) blood which he was not supposed to do. To my question who ordered the blood draw, his answer was - 'the computer' !!!!???? BTW, placing IV took a while and now my father's hand is pretty swollen. I asked to talk to manager, meanwhile contacted my father's Dr who placed the order and have been told that there was no order for blood draw. Turns out, this facility didn't care to contact doctor's office for blood results, instead they decided do draw it here without any explanation to patient or family member. This was not enough, their unprofessional & rude director (Seti Famili) refused to acknowledge their mistake, instead raising her voice and telling me to calm down and teaching me how to behave in medical facility!!! Mike (the manager) was the only person who cares for patients and this facility and was able to explain to us all the situation and apologized for his coworkers unprofessional behavior. Absolutely the worst imaging center l've EVER dealt with. Save yourself and your family members, do not go here! read more

Going through cancer can be like walking down a dark and ominous tunnel. The personnel and doctors here at the center have been very warm and compassionate, especially Dr. Berz and Dr. Arash Ari Gabayan, who have been working to change my diagnosis from something bleak to hopeful. Jajuane Pitts, I'm so glad to see has rejoined the front office team, always a bright light when coming in through dark days, always remembers my name and going the extra step to make sure my request for documents or contacting my doctors in a timely manner. Leaving me especially well cared for. Thank you to Beverly Hills Cancer Center and Optima Diagnostic Imaging for your continued support. read more

Optima Diagnostic Imaging - Me getting radiation therapy for 9 weeks. - Diagnostic Imaging Near Me - Beverly Hills, California

I'm so impressed by the professionalism and kindness of the staff. Case and point - I needed to get a scan done and I spoke to Veronica who not only got me in next day, handled everything expeditiously with insurance approvals! And everyone was SO nice. Thank you for a great experience. read more

Optima is understaffed with over worked employees and no management to oversee them. Do NOT have anything done here. Run for your life!! They are extremely unprofessional and you will not get your test results for 2 weeks, It is a fly by night business. No one should experience an MRI here!!! Plus they have people who are brought in by ambulance sitting right in the middle of the lobby. Is this an emergency room or a diagnostic imaging facility? Super sketchy!! read more

Sat in the waiting room until 1:15pm to be called in for a 12pm appointment only to be sat in another waiting room for 14 more minutes! The technician that performed my MRI couldn't get the machine on properly and kept banging me in my head with the brace. They seem to have a real lackadaisical demeanor and surely take their time in providing direction in guidance and the person that finally came in to tell me to change into the robe asked me my name versus coming and calling my name, not very reassuring that they were on top of their game. Also, the parking is horrible, even though it is valet. The entrance was blocked with parked cars along the side so you had to go in the out lane. Instead of the valet, taking in the cars and parking them first they went and got cars and brought them up and the incoming cars had to back out of the parking garage so the people could get out. I will never go to this imaging center again. read more

I would hope in the future since you deal with cancer patients especially that you can have all of your employees fully covered by the masks they are wearing. I was shocked that some folks working in this office thought it was ok to pull their masks down when speaking or just covering their mouth and not nose. It's really not fair or safe to anyone in that office or folks coming in not to strictly follow the mask mandates at this time. This is a serious pandemic and not some fashion statement that is trying to be made. My wife if pregnant and I pray that none of your non-mask wearing employees are asymptomatic. Also, if you have an itch, don't pull your mask fully off, rather itch under your mask...I'm sure you guys know better so hopefully this message is loud and clear to the management and all folks working in this office can step it up. I know good intentions were placed in terms of the services and trying to accommodate in a timely manner, however, safety should come first. I will consider going back to this business if they confirm they are stepping up following the rules and assuming I didn't get Covid from my trip to their office... read more

don't go there. they ignore patients. We were waiting to be seen for a CT scan for over an hour. No matter who you are or how urgent or how in pain you are. Horrible customer service. read more

If you think to check feedback before making your appointment, ask your doctor to refer you somewhere else. They have a very loose understanding of what the word appointment means. read more

My wife and I just got a Rapid Covid test- Drive In. Very efficient and our technician "Mariam" was very courteous and professional. We found out in 8 minutes we were negative- now we can see our grandchildren. THANKS read more

Came here for my mom's appointment for ct scan, a needed measurement before radiation can be done. We were told to come early since it would take about 2 hours. I appreciated all the calls and the text reminders, and other information given beforehand before coming to this appointment. It helped knowing what to expect since this is the first experience we have with cancer. The facility (including the waiting area) is peaceful and comfortable. The staff are pleasant and provide good customer service. The only problem we had was some communication problems between this clinic and our insurance provider medical group. The clinic set us up for our first appointment without receiving the authorization approval from insurance and so we ended up coming and be told that it hasn't been approvedd and so we had to go home. read more

Highly recommend! Front desk was friendly and professional, over the phone and in person. They were flexible and accommodating to help me schedule my MRI, the entire process was seamless. read more

I had a 7:30am appointment. Front door locked. Nobody showed up at the front desk until 8:00am. I finally got to my MRI at 8:45am.

I love the service here. From checkin to checkout. The service is supurb. The front desk clerks, Nia, & Veronica are very compassionate, efficient, & kind. They are always so softspoken, & professional. I can see that they care about the patients here. Mariam the radiation tech always have a beautiful smile on her face no matter what. It feels good to come get a CT scan, PETSCAN, MRI or even have Radiation therapy with this crew because they care for us. Kevin, Andrew & Oross the radiation therapists are so empathetic. They always make sure I am comfortable & relaxed before radiation therapy. Dr. R.E. Gabayan is a wonderful Radiologist. He is very compassionate & down to earth. It shows that he cares as well. He always thoroughly explains everything. He make sure that you are not left feeling confused about your treatment & what is going on with your radiation therapy. I had radiation to my brain & I thank God for him because he knew exactly what measurements & calculations for the therapy were. The lesion in my brain is completely gone. He is the best!!! He also saved my spine! I was in really bad shape, riddled with cancer in my spine & he calculated precisely how much radiation I needed. Dr. R.E. Gabayan is the best I promise you. I would not have it any other way. He & his team helped to save my life!!!!! I came here stage 4 cancer & thanks to them, I am still here! God is good. I wouldn't go anywhere else even with other choices! I highly recommend Optimal Diagnostic Imaging in Beverly Hills, Ca. read more

Optima Diagnostic Imaging - Optimal Diagnostic Imaging techs & I! - Diagnostic Imaging Near Me - Beverly Hills, California

I am APPALLED by the utter disrespect, unwillingness to help, and abject lack of professionalism by Dejuan, the front desk clerk and "covid specialist" at Optima that seems always answer their incoming calls for appointments. I broke my little toe, and yesterday, my doctor ordered an MRI to see if I ripped my tendon as well. I am in abject pain. Dejuan at Optima told me that it will take 3-5 business days to "process" an authorization with my insurance company. This is a LIE. I just called my insurance company and they gave me a phone number that enables them to get an approval immediately. He REFUSED to take the number and told me that my insurance company would not authorize my MRI. This too, was a lie, because when I spoke with my insurance company, they told me there was NOTHING of the sort on file! I then called back and Dejuan proceeded to YELL at me, accusing me of all kinds of bad. UNBELIEVABLE!! Of course, when I asked for his manager she was curiously not there. I literally had to call back on a different phone number, because he was not picking up my calls. I told him sternly that I was ready to call the BBB and report HIS NAME and Optima if he didn't listen to me. He was suddenly silent. I was able to give him the number that my insurance company gave me for immediate authorization. He put me on hold for literally 15 seconds, and told me my MRI was authorized! Isn't that interesting. I sincerely hope this gets to the CEO of this mismanaged company, and this guy get FIRED!! He sure earned it. read more

I would not recommend this place to anyone. Staff is unprofessional and rude. I would look for an alternative imaging Center.

The absolute worst. Ultrsound report said absolutely nothing abnormal. Having surgery for a hernia that was 100% missed yet three doctors all confirmed visually. Thank god it was a hernia and not cancer. Never again. read more

i don't recommend getting cancer--but if you do, this is the place to go. fantastic staff and technicians. the only doctor i see there is my radiation oncologist, dr. ari--be careful not to get lost in his dark, soulful eyes! also, he's got a stellar bio. special shout out to jajuane at the front desk for not only being great at his job but really looking out for patients and truly caring. as a bonus, he cracks me up. the facility itself is very nice and has a serene, spa-like feel. you are always made comfortable, whether it's waiting in a power recliner, or just being offered a blanket. the technology there is crazy. every type of imaging--which is fantastic, so you're not running around town for CTs or any other scan and then back to your doc. they do it all there. and don't sweat the parking--it's valet (pre-covid and hopefully back again soon). speaking of covid, they seem to be taking every precaution. no visitors/guests allowed (except if you need a translator or physical assistance). your temp is taken as you enter through the parking garage--so, you can't even get in the building if they suspect you have covid. at the front desk they have separate clean pens and dirty pens--something i particularly appreciate--and hand sanitizer a-plenty. and of course they're cleaning surfaces after every patient. BONUS: they have drive up covid testing! note: my experience is solely with the radiation and imaging departments. read more

I have NEVER left a bad review until now but oh my god, this place is really AWFUL. Go anywhere else if you need imaging.

The bill I received from Optima Diagnostic Imaging (ODI) indicated a higher charge than contracted insurance rate. I reviewed bill with my insurance Explanation Of Benefits (EOB) and contacted ODI immediately to resolve the issue. The bill indicated they charged me full cost, not deducting insurance payment that was already issued and my copayment. The bill indicates there is a balance due, that I still, when they actually owe me money. After contacting them for almost a week, leaving several messages, someone finally called back. When she called back I was admittedly upset I was unable to talk to anyone for almost a week. Jasmine from Billing, was nasty and giving me attitude after lying about someone already contacting me regarding the issue. As of today, I am still waiting on refund and call for Shiela the Manager. I literally called their 877-320-2313 and was unable to talk to anyone several times, of the 6 or 7 options the recording gives, all went to voicemail. It is a terrible company with botched, over billing. If someone has a illness and have to deal with it and this company, my sympathies to them. Charge - $92 Contracted Rate for service Paid - $39.93 Copayment paid - $50.00 Refund due to me - $10.07 read more