The bill I received from Optima Diagnostic Imaging (ODI) indicated a higher charge than contracted insurance rate. I reviewed bill with my insurance Explanation Of Benefits (EOB) and contacted ODI immediately to resolve the issue. The bill indicated they charged me full cost, not deducting insurance payment that was already issued and my copayment. The bill indicates there is a balance due, that I still, when they actually owe me money. After contacting them for almost a week, leaving several messages, someone finally called back. When she called back I was admittedly upset I was unable to talk to anyone for almost a week. Jasmine from Billing, was nasty and giving me attitude after lying about someone already contacting me regarding the issue. As of today, I am still waiting on refund and call for Shiela the Manager. I literally called their 877-320-2313 and was unable to talk to anyone several times, of the 6 or 7 options the recording gives, all went to voicemail. It is a terrible company with botched, over billing. If someone has a illness and have to deal with it and this company, my sympathies to them. Charge - $92 Contracted Rate for service Paid - $39.93 Copayment paid - $50.00 Refund due to me - $10.07 read more

The best staff and the nicest techs. I've been going here for over four years and they are always on top of things. Even took my mom here all the way from Woodland Hills. They get the insurance done swiftly and with little hassle for you. Their rates are fair. The facility is clean and comfortable. Need I say more? Been to other places prior that had uncaring managers, time delays and overcrowded. This is organized and on time. read more

Always very polite and Helpful! Very clean facility and they run on time! My uncles treatments are life saving we are very grateful for Optima Diagnostic read more

Great experience! My husband needed an ultrasound for an upcoming surgery . Rosy did an amazing job answering my request during the weekend and scheduled the appointment quickly the following Monday. The technician was very efficient . Rosy got the cd for me the next hour and the report came in the afternoon in my email as she fax it to the doctor. Thanks To Rosy and the team !fantastic service! read more

First time getting an MRI . Couldn't have gone to a better place . Staff was friendly and helpful, the technician who performed MRI was kind and put me at ease . He answered all my questions and made the process quick . I was in and out in 35 minutes. read more

I cannot believe the level of unprofessionalism I have just been exposed to at the hands of this facility. First their "phones were down" for two days (which, what?), so getting an appt. for an MRI for my broken foot was near impossible to schedule. Finally, my podiatrist, three days into this interminable process, had to get on the line with them, yell at them to get their act together, and get on the phone with me to schedule an appt. ASAP. I finally speak to them yesterday (on someone's CELL PHONE, no less--can you even believe it?) and book my appt. for today at 3:30. I take time off of work, show up, on time, and NOW they have the unmitigated gall to tell me that they have no record of my appt. on their books--saying that it was their understanding that I had been booked elsewhere and they have no technician on site right now. An MRI facility with no technician on site. Let that sink in, people. These slack-jawed, dim-witted, incompetents should not be allowed within 3 miles of injured people. NOW, and get this folks because it gets better, they are now requiring me to take ANOTHER day off of work tomorrow to get this MRI done. ANOTHER DAY. And, hey, no need to apologize for making me take time off of work today and again tomorrow. And hey, no need to apologize for leaving me frustrated and in pain for yet another day while you stumble around in the empty, dark caverns of your befuddled minds trying to figure out your right arm from your left. I wonder how any of these inept, amateurish, bungling, deficient yokels makes it home at night without getting lost. How on earth do you even stay open? So, yes, I'm happy to take another day off of work to make up for your ineptitude. Terrific. Who needs to get paid in LA, right? We're all rolling in cash. But, I also intend to make it clear to my doctor when I see him next week that I would rather hit a wasp's nest with a broom stick than be caught dead within spitting distance of this poor excuse for a patient facility ever again. And, hey, Yelp, you need an option for a less than one star review. You can call it the Optima Diagnostic Imaging exception. I hope that was a clear enough review. And, I hope the rest of you found it enlightening, as well. read more

I really appreciate how Maybelline been taking care of of me for years now, I really like the way she's work with me. I couldn't asked for anyone else. She's so wonderful. read more

Couldn't ask for a better place. Came in for an x-ray. Quick and easy in and out. Dr, Ari and the staff was really nice, put me on ease by answering all of my questions. Would not hesitate if needed to come back. read more

I received all my imaging work here .I Couldn't have gone to a better place . The technicians are so helpful, the nurse Maryam always greeted me with a warm smile . I've been a patient 2009 and I have nothing but gratitude for this place .The staff and doctors are exceptionally amazing. Facility have met my needs. And that created for me an uplifting experience which is very important for my overall needs . Dr. Ari Gabayan was extremely compassionate and attentive, and importantly prompt with every call to me and my family . And with the most utmost care , patience , and professionalism .Thank you again. read more

There is something REALLY WRONG with the billing department of this lab and with Management. After the 1/25 call from their accounting manager telling me they would straighten up this 2 years old bill or give me a 25% discount, IF I TAKE DOWN MY BAD REVIEW ON YELP, they never contacted me again .I wrote a 4 star review. My assumption is that as they are in network, Anthem paid them, right? WRONG! I just received a bill, 4 &1/2 months later for $327.31, and with NO discount. And they have NEVER apologized for maybe putting me at risk when the lady who drew the blood poked her glove and finger. BAD BAD BAD! read more

Dr.cho refer me here at ODI for Radiation immediately after she diagnosed me with breast cancer about a year ago. It was hard to receive the news and I wanted to make sure I get the right treatment , I trusted my interest referral and I proceeded with my Radiation treatment for 6 weeks and during this whole process it has been a smooth and supportive journey. All the Dr's took good care of me. Dr. Funk and Dr. Chapp and Dr. Gabayan. Everyone has been informative and kind. Thanks to the staff they make you feel at ease and comfortable. Dr. Arash Gabayan has great chair side manners and is professional and very caring to my needs . And now I'm clear of cancer . I now come in for my regular follow ups and I would recommend this center to my friends and my family . read more

Optima Diagnostic Imaging - Imaging center - Diagnostic Imaging Near Me - Beverly Hills, California

The staff is good about working me in on my schedule. The imaging staff Is thoughtful and make me feel comfortable. If I do have any issues They take care of it quickly. read more

I've been bringing my mom Here for her radiation therapy for the last 6 months and I found it to be one of the top health centers in LA . I've been so impressed with the care they attended to her and her needs . BHCC doctors and technicians are so accommodating and compassionate it's always a pleasure to see them . I'm so appreciative of the stafff and the professional care. read more

This was a great experience and great service. The wonderful staff helped me sort out an insurance issue and was very good about getting prior authorization approved considering I don't have a good plan. thanks dulce :))) plus, I still got seen on time. " everyone was professional and efficient, Friendly, fast, considerate of cane-carrying patient. No wasted time and on time. I have had several MRIs and CTs in the past few years . and I have to say this has been the best. Thank you Dr. Ari Gabayan! read more

I've had my PET scan (two years ago) and my latest MRI recently and while I hate scans, the staff here make the process as easy and as pleasant as you could hope for. I had concerns about MRI contrast as I reacted to CT contrast before and the tech took the time to get on the phone with me and really listened to my concerns. She came up with a plan to minimize potential reactions and increase my comfort without making me feel like I was being a big baby! It's no fun to have to have these scans but if you gotta have them, this is where to go. read more

Extremely rude customer service reps. Was told by one receptionist that I could make an appt (actually a very nice woman) and rudely told by another that it was not possible, and after explaining to her what i had spoke to the other rep about, she continued to argue with me rather than try and help.This woman seemed irritated that I was even calling and I ended up just hanging up on her. read more

WHAT A DISASTER! WILL NEVER GO AGAIN I had an MRI to be done today and my doctor sent me here; my first time here, though have had a lot of MRI in the past. First patient, and no other clients at that time. Before anything, they don't even have a lockbox or secure place for patients to put their stuff in and lock it up. The MRI person gave me a tray and asked me to put everything in there, including my phones, and my wallet, which has my credit cards, ID, etc!!! Really??? Then she gets me situated, tells me not to move during the procedure, and ran a half hour imaging straight through without a second of stop in the middle of each segment of imaging. Now I have done a lot of these, unfortunately. Anywhere else I have gone to stop at each stage, ask how I am doing, gives me a chance to adjust a bit, before continuing. This woman went half hour nonstop, didn't even say a word. I don't even know if she was there. Then I ask for a copy of MRI, which is a 1 minute print on a CD. She wouldn't give it to me and said I had to ask from front desk. No problem. Except that the lady at front desk didn't even have access. 20 minutes later I am STILL WAITING, and it got to the point that I had to leave without it as they were making me late for work. DON"T go here. They don't care about patients. Terrible experience!!! read more

Blech. Not that I want any more MRI's, but if you have a choice, go to MINK instead. These guys are just more rushed. The facility needs touch up (peeling paint & dents in the wall doesn't instill the most confidence). My Dr. sent me here, but I'd go to MINK instead (if necessary). Sorry to be Debbie Downer, guys. Not my usual M.O. read more

I have been to Optima quite a few times within the past year. EVERYTIME has been a wonderful experience. The front desk staff is very nice and helpful. The X-ray techs are friendly! I would highly recommend Optima Diagnostic Imaging. read more

I just had an X-ray done ! It was a pleasant experience from beginning to end! Staff was efficient and accommodating! I'm a satisfied customer and will be back! Five star for sure read more

If I had 4 hours to just sit around waiting for an X ray of my foot I'd go to the ER. The wait is insane. I am NOT going to wait that long and pay for parking because of this shit hole's incompetence. read more

I had a blast here today! I was taken in 20 minutes early and the staff were friendly as hell, too! I was sent here by the Veteran's Hospital for a series of MRI's. The place was clean and quiet and due to all the pregnant women who are patients, soothing music and videos run everywhere. I highly recommend this place. The only downside was that they didn't offer me any cookies or to carry me like a baby back to my parked car. read more