Thank you Michael @ Radnet Mink/ Breast Link for your prompt response scheduling my mammogram. Your professionalism and kindness to understand & check my records. I had no idea it's been 4 years since my last mammogram. Life happens and we often tend to neglect ourselves. Thank you Heavenly @ front desk for her kind & professional patient customer service & care. I had questions about forms I completed & Heavenly was so gracious to assist & answer me! Excellent Customer Service = JOB SECURITY!! Excellent Supervisors, Mellissa know that TEAM EFFORTS TOGETHER Thank you May, Site Manager. Thank you Daisy for your gentle patience & actually helping me to complete this mammogram! It's wasn't so uncomfortable! GREAT JOB LADIES!! read more

The place was very crowded at my appointment time with barely anywhere to sit. Even though I completed all paperwork online, I still stood in line a long time whole papers were being printed and more items needed to be signed. There was a bit of a wait after getting called back then traffic in the dressing room as someone was wanting to come in as I was asked to wait inside then someone was waiting inside when I needed to change after my MRI. The doctor's name and face were a blur. He asked a bunch of questions as he and a woman gave me ear plugs and instructions going in to the MRI then a whole different lady was there when I came out and I never saw the doc again. Felt like a puppy mill - no personalization. Parking was limited but everyone was pleasant. The dressing room trash was full too. read more

Mink Advanced Imaging - Diagnostic Imaging Near Me - Marina del Rey, California

The radiologist, Doris Gabay, was fantastic. She made the mammogram experience less painful than any other times in the past...she must have years of experience! Also the receptionists were friendly and kind. The place is beautiful and comfortable. Not busy at all, easy to make an appointment. I will come back! Thank you. read more

The first appointment I got was for a Sunday. Of course they were closed-- never found out why their scheduler was able to create such an appointment. The second appointment was for 4:30 on Tuesday After waiting 1 1/2 hrs they finally took me at 6. The lab personnel are very nice and quick and professional. But the reception desk never informed me how late they were running. It's just not worth the wasted time when we have other choices nearby. read more

Mink was excellent until. Radnet bought it. A huge company that makes scheduling, forms, etc much more difficult. You can't reach any front desk. Only call centers. We won't come here any more if we can help it. We feel compassionate to those working there. read more

All RadNet run facilities have issues - scheduling incompetence Then I showed up to appointment at Westchester and the machine didn't work after I was already in it- had a problem with the previous patient, but didn't bother to cancel my appointment Then I show up to the Marina del Rey and they are taking somebody ahead of my scheduled time appointment bc they took too long to get her insurance together and I have to be the one to wait How was this good patient customer experience- it's not find any other alternative for RadNet read more

Today is my 3rd time at Mink and everyone is so kind and patient. From the technicians to the front desk, Sherri,Sofia and Oscar everyone is always ready to help. Will always get any imaging with them. 100% recommend ! read more

Jabrawn helped me out today!! She's amazing helped me figure out my insurance and didn't give up on my appt! Really appreciate her energy and motivation for her job! read more

Everything went well. The staff was friendly and very helpful. The ambiance of the place is nice as well . The place is set up to make the person feel comfortable to best they can feel. The technician was also very friendly and helpful. I would recommend this place to women who need their regular mammograms done read more

if you need to have any kind of imaging, don't go to Ranett imaging their portal is terrible. You can't get in. They take you back-and-forth. Send you codes. Send you ID numbers. It's just awful. read more

The staff at the actual facility are friendly and helpful. Perhaps it is due to the fact that it shares the reception and space with Cedars Sinai. BUT the staff at the call center to make appointments sound annoyed that they have to take your call and help. The facilities are clean and modern. read more

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Had a MRI of my foot 2 weeks ago and still no results . I have called and they say there is no eta for the results . My Dr also called . Im in pain and waiting for the MRI to know the treatment direction for PT . read more

Horrible place, they overbook their appointments, leave people waiting for over an hour without giving any updates. No parking and unfriendly. read more

I'm in my mid 30s and had a mammogram in early 2025. After my mammogram they told me to call to schedule an appointment for a biopsy. I called this office over 10 times, various times of day for 3 months. It went to voicemail every time. I left a message every time and no one ever returned my call. The nurses and technicians are really good, but the receptionists are unresponsive. read more

If you have another option, use it! I gave this place 2 stars because once you're in, the team is kind. But any and everything else is a HUGE problem. Firstly, they rarely check that you have authorization OR that someone on their team has taken in your insurance information correctly - so make sure you take your valuable time to triple check (by making additional calls) so you can actually attend your appointment and don't have to pay out of pocket. If you call, you will be transferred to a call center in Oklahoma - they don't know anything about anything except for how to schedule an appointment. Also, plan to be on a hold for a long amount of time. If you call and you "dial 7" to talk to the front desk, no one ever ever ever picks up. Ever. So plan on having to drive there to ask your question - probably to be turned away and having to come back at a later time. If your doctor calls to get any sort of information, warn them that the customer service is poor and they will most likely be treated rudely, like mine was. And in case you were like me and didn't realize that you can shop around and go to other imaging centers, you CAN! And you should! read more

I wouldn't "claim" this business on Yelp if it were mine either. Ever since Mink got bought and moved across the hall it's a clusterfk. Making appointments is miserable. They have the paperwork, they don't have the paperwork. They really don't know. Then, when they do have the paperwork, one of the schedulers has no idea what she is scheduling! They massively over book and tou can wait 1 to 3 hours. Not joking. Oh, and one of my appointments the doctor decided to leave and not tell anyone apparently so they had me sitting in the room for about 2 hours until I lost my sh*t and left. I've talked to other patients and I'm not the only one this happens to. While the staff and management are very nice, it doesn't balance out the absolute miserable experiences. I hope to avoid this place, which sucks for me because I get a lot of scans and this is closest. read more

Going to MRI I think the name of the front desk is jay . Anyways she was really nice very efficient on her work. Make sure everyone was informed to how long there were going to be waiting. Thanks for the awsome experience. Thanks read more

I want to recognize the mammogram technician, Paula Giesing, who helped me today at Breastlink Women's Imaging, Marina del Rey, CA. Paula was outstanding. Her calm demeanor, clear communication, and genuine care made a stressful appointment feel easy. This level of compassion truly matters and deserves recognition. Today's mammogram experience was the best I've ever had, entirely because of the technician. She was thoughtful, gentle, and took the time to make sure I was comfortable every step of the way. Her kindness and professionalism stood out, and I can't thank her enough. Rita, RN read more

This is my second time at this facility for a MRI and I am beyond pleased with the service. I was helped by Oscar both times, who goes above and beyond to make sure that all of your needs are met. He is professional and friendly. Give him a raise! Parking is easy and they validate. The rad techs are all kind and knowledgeable. I will continue to come here and refer my patients here for their imaging needs. read more

I wanted to send a update. I had to change physicians and file a grievance. My knee wasn't right and after my MRI results, I now have to do physical therapy so that I don't have to undergo surgery. I will never go to mink again. Lawsuit coming read more

Mink Advanced Imaging - Diagnostic Imaging Near Me - Marina del Rey, California

This facility is beautiful, but parking can be a bear. Parking garage next to the building is convenient but not validated. Parking with the valet is validated but limited. Valet is kind, fair, and helpful. Upon entry, head toward the security guard (who is also nice) on the main floor and hang a right next to their desk. Checkin with the Mink reception staff was straight forward and highly efficient, because they ask you to complete paperwork & provide referral online prior to your visit. The waiting room is large, and it was full during my visit. They seated me in the inner waiting room when my appointment was next up, and that room quickly filled, too. Wait was not bad. My technician, Brenna was highly skilled and had great bedside manner. This was not her first rodeo ... or mine. Honestly, Brenna made this the most amazing Imaging appointment I have had in my long history of imaging & doctor visits. Brenna's Imaging room smelled like Christmas and was beautifully decorated for the holiday season. She had some Christmas tunes playing lightly in the background and even turned off the main lights, which made it a more chill environment. The patient table was super comfy (nicely cushioned yet firmly supported). I think the only downside was the size of the table. If you have any physical impediments, turning on the table might be a challenge. The only other downside to the visit itself is that they do not provide you with a direct number to the reception desk. So, you can't call to let them know you're running late or find out if you accidently left something there. read more

As a doctor myself who used to refer my patients here, I am appalled. I had a family member obtain an MRI scan, and was told that in the event my insurance did not cover the service I would be able to pay the cash rate. Fair, no problem. Flash forward and my insurance did not cover. Then I was told that because they " tried" to get it covered through insurance, I could no longer pay the cash rate, and the new invoice was double. WTF? As a physician in private practice for two decades myself, not once has such a bizarre situation occurred in my offices. I attempted to contact my rep but she then ghosted me, and then eventually replied with some platitude nonsense. I then left a voicemail w their " director of operations" Khoi, who couldn't be bothered to call me back... still. I will not be referring any of my patients here any longer and buyer beware with these deceptive billing practice. This complete lack of consideration, compassion, or basic follow through is just pathetic in a healthcare environment. The silver lining is when I called the billing dept directly, the very kind agent expressed frustration as this was an ongoing problem, specifically the lack of transparency with this business. She was able to provide a fair solution. Mink also failed to mention there is a facility fee as well just to walk into the building. It is one thing to have these random "fees" and policies, but the lack of integrity or transparency, followed by just ignoring an upset client, is alarming. Buyer beware. There are far superior options in LA. read more

Terrible customer service from the front desk, Sophia to be exact- I had an appointment at 7:00am and was told they didn't have my appointment information- I called my insurance and they faxed it over right away- I asked Sophia if she could check to see if they received it- She didn't bother checking at all- She was extremely rude and just didn't give a crap, she seem to love giving me a really hard time- I was waiting and waiting watching all these people that got there after me go before me- I asked to speak to the manager, she said they will get me in- After an hour and 45mins later I was called- I left that place at 9:20am which was stupid ridiculous- Extremely horrible customer service- They should be ashamed of themselves- The manager saw me waiting and waiting and also did nothing- This was all purposely done, so unprofessional - 0 stars!!!!!! read more

Staff was on time and appointment was quick. I'd recommend this place but I don't understand why I have to use 85 characters to write a review. read more

Oscar and Sofia were great. They accommodated my request to move my appointment up since I was in the building at another doctor's appointment. Oscar really made me feel valued as a customer and was very welcoming and friendly. read more

waited 1 hour 10 mins with appt. Parking is horrible.Long wait times on hold to make an appt

Rude reception, actually had a scheduler hang up on me after I asked questions about why my appointment was canceled. It was their error. Promised a call back, never happened. read more

Office does not verify whether authorization has been received. Spent the time to drive there and the front office staff is not responsive. Arrived early for an 8:00 a.m. appointment and after repeatedly approaching staff, they just nodded that I had an appointment. Waited (almost 30 minutes), filled out the paperwork and it stated my MRI would be out-of-pocket because they had not received authorization for the exam! Why couldn't the staff have told me that when I arrived; even more why not call before hand to let me know? A wasted trip for an early morning appointment. read more

Everything went well. The system was down but the front office handled everything quickly and efficiently once everything was up and running. The quality of care they had for my son was perfect. Very nice and caring technicians. Great office experience. read more

I had an incredibly positive experience with my visit to Mink this time. Came on a Saturday and Sheri at the front desk was warm and helpful. Appointment was right on time. But I mostly wanted to write this review to recommend technician Alyssa to anyone making an appointment! She is incredibly empathic, professional, and great at her job. I felt very taken care of. Thank you Alyssa! read more

I originally wrote this review the day I came out of my MRI. I was so traumatized I didn't post it. Posting later. I had three MRIs here done in one go. I have to get MRIs regularly and listen, it's never fun. But this was awful. The technicians were rude and plainly incompetent. I am claustrophobic (and medicated like normal) and told them immediately and then asked them to talk to me, and they just didn't. They said, "Here we go." Then silence for over 20 mins. Then "moving to the next area" and silence for over 20 mins. I literally was talking asking for them to listen, and they never heard me, which is terrifying. I inadvertently started moving. The back of my head was killing me on the awful board this MRI machine has, this NEEDS to be fixed, something has to be wrong. Rather than talk to me, they came over the speaker and told me they'd have to reschedule me if I moved again. I've never been threatened during an MRI. I asked again for them to talk to me. Again they didn't. I understand every movement causes delays. They got me 25 mins late, it happens! But the moment I walked in I was rushed. I was not only anxious because of having to be in the machine for an hour and a half but now I had a technician threatening to cancel my whole appointment, was rushing me, and not doing the basics I asked for. I asked again for them to talk to me, and again they didn't. Finally I said please take me out and get my mom. I was crying, but never moved from my position on the board. I was told "not to be mean but if you can't stop and get it together we have to reschedule you." He repeated this again to my mother for me hear. Then he said, "she has a lot left, she's not going to be able to do it." Who talks like that to a patient? It felt like he wanted to reschedule me to leave work, and didn't care what emotional distress he put me through. I said again, "PLEASE, PLEASE talk to me. I can't reschedule I have my appointment next week. Please just give me updates." This time they gave me updates and they spoke to me. The normal updates "this parts one minute. This parts two minutes and ten seconds." And I was able to stay still. This isn't my first rodeo, I know what patient care is for MRIs. Then I came out for contrast and they couldn't get the injection in the first time, it was so painful. This is my 4th MRI technician, 11th MRI, in one year, and I have never been treated like this. If patients are being scheduled so closely together the technician doesn't have one minute to calm down a patient or speak to them through the speaker phone, something is very wrong. I walked out after and was upset and talking about how awful my experience was with my mom and boyfriend and other patients overheard, I had no intention to scare them, but they started asking me questions and I told them how awful the technicians were. Another patient was at the front also complaining. I will continue to tell people not to come here. No one should be treated like I was and MRI technicians should know what they're doing. The board needs to be fixed to not hurt peoples head and the technicians need to understand the basics of patient care. To top it all off this MRI images came back awful. The technician decided to just let me continue with horrific images. They read as confusing by both the radiologist and my doctor and now I do not have accurate images from this point in time. Which I can never get back. Every time I go in for an evaluation they have said "well these are basically unusable." One movement was read as a possible lesion. This experience was traumatizing and continues to affect my care. Shame on this technician for shaming me, being rude, and then not giving me proper feedback to tell me the images will turn out horrible. Infuriating! read more

I walked in with a prescription at 3 o'clock and they gave me an MRI the same day!! Excellent service. I had no problem getting a copy of my MRI. I have a recommend this imaging center. read more

I went in for X-rays and first thing you see when yo walk in is Sonia's smiling face! She is so sweet and welcoming when you walk in! Then not 2 minutes later Mark came and brought me to the back. He was so excited about his new X-ray machine. He explained everything to me and was so sweet and knowledgeable. He really put me at ease. I TOTALLY RECOMMEND this location!!!! Such nice! read more

Zero star but that's not an option. This office is awful Of all places I've gone to get my Mammogram/ ultrasound , this place is by far The worst. I came in across the office as it says radiology and signed in. After a while, I was told I was in the wrong office. Its right across. I walked in and the receptionist told me my appt is at 10:05. This is now at 10:11. I asked if they have a grace period and she kept saying she has to ask the manager. I would have gone if I didn't have to pay the parking $11. I was not that late as i checked-in across the office. She said you're late, you're late. But never said what's the grace period for patients. read more

Can't recommend this place enough! I was able to get a 7:45am appointment a couple days after my doctor referred me for an ultrasound. When I arrived the staff was friendly and even suggested that I move my car out of the parking deck and park in their reserved spots out front to avoid having to pay! They called me into the office for the ultrasound 5 mins after my appointment time & it was done efficiently with a friendly tech. Nice staff, free parking, clean rooms, and a beautiful view of the Marina across the street. Would recommend! read more

The Latino lady with the blonde highlights and bad skin at the front was rude didn't even look me in the face when I got there seemed like I was bothering her. Also said They wouldn't treat me when I drove an hour to get there. Then she said something along the lines like, "not my fault it's company policy." Reason being I didn't have my medi-cal card and I understand it's a policy, but I had my insurance information and it was the first thing I handed her. Ive been to so many doctors appointments this past month until now and that's never the case. Then, like most places she asked her co worker to run my insurance. That's literally all she had to say " give me a sec I have to run your insurance." No people skills at all. We don't go to this establishments for fun we are there in pain, going through something with our bodies and frustrated we don't feel normal. No need to stress people out more. If you have no empathy get out of the health and wellness industry. Just to be clear I am also Latina by no means is that meant in a derogatory manner. I Just didn't get her name. Ultrasound specialist and her assistant were very nice and professional but after leaving there I experienced a lot of pain and swelling because she was doing my ultrasound with extra pressure. Ive had about three ultrasounds in the past 4 weeks nobody has ever been that rough. Soon as I left I experienced more pain and more swelling. Also the parking situation is atrocious. My ride went in with me asked for validation they said no validation park where is says reserved. When we got there we saw a reserved parking spot open but since it says reserved we didn't park there and thought oh the parking lot must be where you park. Logically that makes sense but this place isn't a very logical place. My mom was a minute late to go move her car and it cost 16$ for one minute despicable. Oh and the reserved parking is tiny probably 9 stalls. This place doesn't value patients and our pain. Don't go. I'm editing my review and adding a star to state that I am at least grateful that the radiologist called within three hours to express concern and he was very thorough on the phone. I do really appreciate that. read more

Website is poorly built and patient portal is hard to navigate, images of scans are blurry. Customer support line yields multiple departments, exhausting AI, and long wait times. just . I'm a cancer patient and I had to ask MRI techs to wear a mask to protect me and then subsequently had to ask a second time. While other MRI facilities offer music I was told NO by my tech. My bone density report summary was poorly done and incomplete. I'll be looking for a new team to do all my MRI's and bone density tests moving forward. In this country when we pay huge dollars for health related scans we should expect more from groups like this. read more

Horrible experience with this place. After receiving an order for an ultrasound and making an appointment- they canceled my appointment without notifying me first because they decided I need another test done in addition to the ultrasound and need an order for that test first. So instead of letting me know they needed an order for that 2nd test before my appt or instead of letting me have my ultrasound and then come back another day for that other test they cancel it. read more

I had a mammogram done recently. I tried to contact someone to tell them about my experience but no one called me back, so I'm writing this evaluation. I had a mammogram and it was a bad experience, the technician was able to alienate me and showed no consideration. She (Paula) asked me my age and preceded to tell me that I didn't need to be there because of my age. I told her my gynecologist recommended it and she said I could have said no. During the exam she was little rough and I said so and she said that perhaps I should not take another exam! They didn't want me to use the lockers in the dressing room so I had to carry with my clothes with me to the exam room which I felt a bit strange. Next time I will go elsewhere where there is more consideration for women you are taking this procedure. I suggest Tower Imaging in SM. Mink is a bit unorganized, I told the person making the appointment that I wanted Marina del Rey and preceded to make it elsewhere! read more

Came for a 2:00 appointment. At 2:40 I went to the desk to ask how much longer. They said " Oh. CT is backed up , it would be another 1/2 hour, 45 minutes. Not a word to me as I checked in or sat and waited. I asked if they had water. I received a bottle and am continuing my wait. How nice it would if they could offer water to those whose appointment was an hour late. Ok, at 1-1/2 hours and mire asking a nurse came to the waking area an apologized and asked if I needed anything. 20 more minutes till appointment.what a wonderful feeling being noticed and accommodated. read more