Wow--that was a terrible experience, terrible enough that it warranted writing my first Yelp review.
After being seated, our waitress Jules immediately brought waters out and proceeded to ask what would we be having (no other conversation or if we'd like other drinks). Being that we literally had just sat down and opened our menus, we weren't ready (their menu is extensive). We asked for a few minutes and she walks away. Jules proceeds to go behind the counter to watch us.
Jules comes by almost exactly two minutes later to ask again. We had barely flipped over to the second page! I say we're not ready yet, and her reaction is a very odd "Byeeeeee" as she walks away.
Another minute or so later, Jules is standing over top of us, flipping over a page on her notepad. When neither one of us look up (as we're STILL very clearly browsing our menus), she simply walks away with a loud huff. After we both look up and are talking about our options, Jules appears again and again I ask her for a few minutes as I'm not ready yet. Her reaction was visibly annoyed and she walked away. I could understand if the place was jam packed, but it's 11:30 on a Monday with plenty of open tables, and we had not been in there for more than ten minutes at this point.
We finally order and await our food. I order a chicken Caesar wrap and my boyfriend orders a sausage omelette. It's brought out after a short wait by Jules...along with our check. Which wouldn't seem odd, but we did plan to get dessert and it felt that our business wasn't wanted when the check was handed over prematurely.
After eating all of my fries and some of the wrap, the soup du jour that's SUPPOSED to come with the platter doesn't come out, I have to flag down Jules. I figured since it specifically says soup du jour, I would be receiving what the soup of the day was.
She hadn't checked on us since delivering our food. Her attitude when being asked to come over was astounding and actually surprised that something could've been wrong. When I inquired about the soup, she says "Oh, most people don't want it so I didn't ask." WHAT?! She continued to ask if I wanted it now or to go (which I wanted neither now that I was done and annoyed with the dining experience), she gives me a very snippy "well what do you want me to do?"
After I presented the option of giving me a discount because this was a horrible way to spend my birthday (which is truly is), she says "management won't do that but I'll try just because it's your birthday." IMO, you should try to rectify the situation EVERYDAY.
They end up taking off my boyfriend's $1.5 coffee--fine, it's something. I thank her for the gesture but ask if I could also talk to the manager myself. She says "oh no need for that, I already talked to him." After I urge her to get him, she gives in.
He's not much better. When I explain what happened, he shrugs and says "oh I'm sorry about that so...". He too offers a soda, a coffee, a dessert. I explain that we're both very much done eating and would just like to get out. He doesn't say much other than he'll talk to the waitress as we get up and pay our bill at the front.
One star simply because my boyfriend said his omelette was pretty good.
I will never go here again after this experience. Main Line eaters, stop supporting this establishment and their sorry excuse for service. Too many BETTER options within a short distance for the same cost. read more