I have shopped quite a little at this store over the years. They have lovely pieces, it's…read morebeautifully laid out, and I normally find just what I need for a perfect gift. Also they have good price range of items. However, I have noticed, especially the last few times I've come in, an uncomfortable vibe that takes away from the enjoyment of browsing. I don't find the staff particularly friendly or genuine. Perhaps walking in in workout clothes after a hike is not the right attire to enter the store, but whatever it is I find the lack of welcome off-putting enough to write this review and avoid this store.

Beautiful assorment of lovely gift items, candles, kitchenware, serving ware, soaps, lotions. Very…read morehigh quality and priced to match. The perfect place to select s special gift. Staff is wonderful - very un-assuming and polite. One of the Crown Jewels in the shopping center. Yes, high quality.

Oh boy! Where do I begin? How about Candice and her odd behaviors. First time we did the dance of…read more"are you friendly " was when she came up asking if she can take loads of stuff I picked towards the counter. This way I can continue to shop. Hey...I am all about free hands to roam. So I said "SURE!" Her vibes were not exactly cool but I am not here to make friends so whatever. Well....here is the problem. Candice repeated about 4 times when she ringed me up that these items are "FINAL SALES!" Holy Hell Candice! I didn't know we are in that deep of relationship where before you insulting me. You haven't even given me a chance to do anything but feeling unwanted, unworthy of this purchase. I mean that is one smooth I am going to judge you without having so many words exchanged. To say it like either I don't understand English to maybe I am one of those Asian that like to buy sales shit and return it. I buy sales because my husband is recovering from cirrhosis, Candice! His clothes don't fit properly so sales clothes make it easier to have him in. Nice enough to wear while he is recovering but not too bad if he gained his weight back and I need to give it away. Attachment to clothing is not my taste and to be honest. Jcrew used to be better back in 2010. The value is decent and pretty reasonable for what it is. I will like to stated that she handed me my receipt with "Final Sales" to our departure last word. If you are not young, white and with privilege of looking expensive from daddy's credit cards. You are shit out of luck!

Amazing customer service by the manager and their team. I exchanged an item via mail back in Sept…read more2025 but never received a refund or the item. The item was sold out, hence why I never received it. I went into the store hoping they could handle the call for me with customer service. And they did just that while I shopped. I gave them the order number, and not only did they track it down, they were able to get me a $20 voucher without me having to ask. Lovely shopping experience.

The owner has a unique, eclectic but well curated shop in downtown Larkspur…read more She's also honest and listens.

Where else can you get sophisticated and well made European clothes in Marin County! This is it and…read moreSara has outfitted me for trips to NYC, the British Open in Troon Scotland and various other adventures. Just stopped in today and told her to put some outfits together to get out of the Covid uniform! We have a date for later in the week! Really looking forward to it! Every item is well designed and worth every penny.

This Sure is beautiful and well organized. I thought the clothes for Berry unique and really…read morebeautiful a lot of stores they go to of late very generic clothing. I feel like it's almost uniforms. This store carries clothes with flare and fun for all ages. It's great I think the customer service is wonderful to.

Horrible online customer service. Purchased 2 "Eclipse Tees". Pink one first in store. Liked it…read moreso ordered 2nd one in red online before they might be discontinued. Only wore it once as summer time & too warm. Washed it & hung it out to dry and the dye faded in streaks in the sun. They wouldn't return or replace it as beyond 30 days despite being OBVIOUSLY DEFECTIVE!!! WILL NOT SHOP FREE PEOPLE AGAIN

If you want to be gaslit, have terrible customer service, and poor quality clothing definitely come…read morehere

Harsh customer service from employee working here today at noon just lost you a long time customer…read moretoday. I would recommend customer service training.

Happy Earth Day 2026!…read more If you're a data driven person like me, you know or will look up the tons of clothing that are polluting the planet. Solution? Resell or donate the things you no longer find useful, no longer want, and/or no longer bring you joy. The beauty of being a stylish woman? Someone out there wants the things I don't. They really REALLY do. Create space in your wardrobe and jewelry box, get some cash in your bank account, it's all good. Reaching out to The RealReal to start your consignment has never been easier. Once you contact a representative, they can send someone to you home, send a truck to do a front door pickup, or email you a label to ship the items you want to sell. So convenient! Once they receive the items, you will receive notification. They will have their experts review the items authenticity, photograph them, and list them. You will get a link to watch your items as they launch and sell. The cash lands in the account of your choice. Your beautiful things are now someone elses beautiful things with renewed positive energy. It's all so very wonderful and you saved those things from clogging the landfills and littering the planet. It's a win win, my favorite!

I stopped into the Marin store today ready to purchase a handbag as a gift. I've always enjoyed…read moreworking with the sales team and have had positive experiences there. What gave me pause was that one of the bags, priced around $2,000 and described as being in excellent condition, had noticeable discoloration and color bleeding along the top. Quite frankly, if a bag has visible discoloration, it should not be listed as being in excellent condition. Let's be truthful and accurate in how items are represented. Customers rely on those descriptions when making purchasing decisions. Seeing that immediately made me question the inspection process and naturally led me to ask about authentication. The conversation that followed was even more concerning. When I asked what would happen if a bag later turned out not to be authentic, I was told it wouldn't be returnable. That response honestly stunned me. Authenticity is the entire reason many of us choose to shop with a company like The RealReal rather than buying from a private seller. Just as importantly, the person I spoke with seemed unable to clearly explain the authentication process or stand behind it with confidence. Luxury resale is built on trust. Hiring knowledgeable authentication experts and ensuring they can confidently answer customer questions is vital to maintaining that trust. I ended up walking away from a purchase I was fully prepared to make. Not because of the bag itself, but because I no longer felt confident in the process. I wanted to share this feedback because I genuinely like the store and the sales team. Unfortunately, this experience left me disappointed, confused, and questioning whether I could confidently purchase a luxury item there in the future.

Absolutely beautiful selection of dresses and accessories! The ladies that helped us took their…read moretime, answered every question and helped us find the perfect dress for our daughters PROM! The Best Customer Service ! Extensive selection of formal dresses! Thank you so much Veronica and Jamie

This place was so nice, really beautiful and the owner even helped us get a seamstress to help with…read morealterations. The owner was so helpful and nice while there, i got some recommendations and when I went to pick up my dress I got a bag and some tips to keep the dress from wrinkling. So many beautiful dresses and I got the perfect prom dress while there, I hope it comes back next prom season as well. Pretty amazing price for a prom dress to

Beware this store. Yesterday I bought a product and today two more. The combined prices exceeded a…read morediscount amount, but not just today's. I showed my receipt from yesterday but was told that was not good enough. I needed to prove ownership by bringing back yesterday's product as evidence. ​Seems this store considers you guilty and untrustworthy until you prove your innocence.

My daughters love this store! So I bought a bracelet for my wife for Valentine's Day. She wore it…read moreand never took it off until one day it was gone! I contacted Gorjana not expecting much from them since I didn't have the bracelet to show them the clasp broke. But they fully agreed to give me a new one. Awesome customer support and standing my their product. Thanks Alexa!