I have been coming to this group for many years but for my last eye contact prescription I got Dr Susan Gordon. I cannot say enough good things about Dr. Gordon. She is thorough and got me the best vision and most comfortable contacts I have ever had. I am very very pleased with Doctor Gordon. read more

I always asked for Jessica to assist me in obtaining new eyeglasses and sunglasses. She excels very good on what she does as an optician and certified paraoptometric. She is also knowledgeable, patient, courteous and understands the needs of every patient and client. I want also to give very good ratings for Dr. Kavanagh. He excels great in his profession. I highly recommend these two people who are working at the Milpitas Optometric Group. read more

Was here 4 years ago. Came back today for the second time. Very thorough and knowledgeable employees. They are concerned about your wellness. Dr stocker is a good man. My eyes are dilated right now as I sit in the lobby. read more

Friendly and patient staff, knowledgeable doctors, with a focus on patients rather than business. Wi-Fi available and TV to entertain the kiddos. I do wish the frame selection was greater but that's small compared to the family friendly atmosphere they have going on. read more

This is a review for the optical as I'm not a patient here. This place has a huge selection of glasses! The prices are fair too with both regular and high end frames. I've been to five other places without any luck but found the perfect stylish frames here within 15 minutes. I was able to browse on my own, which I prefer. I appreciate that this office is open later than most places (7:30pm on a Tuesday). Also, I was surprised by how kind and energetic the optical staff was even though it was near closing time. There was a couple next to me being helped who clearly were indecisive going back and forth between different lens options, frames and designs for over 30 minutes yet the staff member was patient and proceeded to ask about their day and such throughout the process. The optical member who helped me was kind, thorough, and knowledgeable. Finally a place that is not pushy with sales. I felt at ease and look forward to coming here to get glasses for me and my family here in the future. read more

One of the best places to go to. Very pleased with Dr. Kavanagh who I found through Yelp. Very professional with his assessment and his followup through a phone call and a subsequent referral. Extremely professional and helpful. I highly recommend. Front desk is one of the best I've ever experienced. Very skilled and ultra friendly. Got all the insurance stuff taken care prior to arrival. Very smooth with paperwork and followup. Couldn't be happier. Not sure about the lens/frame side. I did not have to use them. read more

I really enjoyed my first visit there. The staff was very friendly and the service was good. Dr. Kavanaugh took time to explain things to me. I highly recommend them! read more

May be first and last experience. Was referred to this place by friend. Dr. are good as far as inspection goes. But optical department negative. They are really expensive for glasses, so I thought their service will be excellent as well. I selected and ordered prescription progressive glasses. Their time to get the glasses ate 10-15 business days, that's really long. So when I get my glasses, I realized I am not able to see far sight. The optician, first try to in couple of times and kept me try now thing. Nothing worked, actually the glasses came with wrong prescription. So she said it has to send back to correct it and it will take another 10-15 days. No apology or feeling sorry for this messup. I was hoping best customer service and express service for correction. But no, so still waiting to get my glasses, hopefully will be correct prescription. read more

I've been a patient here for all of my eye care - nearly 10 years! Dr Gordon is very optimistic and helpful. My contacts weren't strong enough the first time I trialed them, so I came back a few more times until we found ones that fit me the best. The staff is really friendly and they provided me with detailed information of my options/rebates. I also have glasses from them. They're a little expensive, but their work ethic and enthusiasm brings me back every time. read more

I love MOG and Dr. Kavanaugh is an excellent doctor! I've always had a great experience with everyone since I started going back in 2002!

Dr. Stocker is awesome --- very nice, accomodating and knowledgeable. He understands your concern and give you helpful information. His expertise is excellent. My entire family has been going here for years. Debbie ( I hope I spelled her name correctly) has a very excellent customer service skills. She's very helpful when it comes to your insurance benefits. She semms to have a stock knowledge on how the insurance works as far as benefits. She will provide all the information. She is detail-oriented. I was not happy with one of the front desk stuff but then again, we all have a bad day sometimes. So, overall experience is very satisfying. read more

I always pass by this place on the way home, I knew I needed an exam and new glasses. But I never thought I would've gone in. But my father-in-law told me it was really nice and that they have a great selection of frames. As soon as my ins. kicked in I gave them a call and I had an appointment the very next day! And everyone was very nice. My experience at the appointment was excellent and they had cookies and water in the lobby which kept my son a little busy. They had no complaints about my 1 year old son being in the lobby, playing like a 1 year old with my Aunt as they waited for me. There are many different stlyes of frames to choose from and the prices are very reasonable! read more

In the past five years I leveraged my company VSP insurance to get a pair of glasses each year. I need two glasses every day, one for reading and the other for driving and outdoor activities. Last Dec, I came to the Milpitas Optometric Group after reviewing all the comments posted in yelp. I saw a couple of complaints about the price and the quality of the contact lenses. Some customers didn't feel they got what they paid for or felt being charged way more than other stores. I was aware of this but my goal was to get a pair of driving glasses. Long story short. I'm not super price sensitive. But, I have to admit. Even with the coverage from VSP I still paid $320 out of pocket! With the high index (1.66), transition and anti-reflective coating lenses, I do not expect this glasses be cheap. But, based on my past experiences I should be able to get the same type of glasses at least $80 less. This shop Is Very Pricy!! Worse yet, I didn't wear my new glasses until recently. I noticed the lenses of my pricy glasses look "thicker" than my previous 4 high-index glasses. I compared this with the other pairs I used for driving. I was really disappointed!! I drove to the store with my other glasses and seek for a resolution. The staff insisted I had what I paid for and if I asked for a re-do I need to pay half of the price of the original glasses which is $160?! If I looked for the edge polish to eliminate the thick edge I need to pay another fee because that service is not Free! Why should I even ask? Did I ask for Free service? I am angry!! This shop is way more expansive compared with other stores. The crew were cold and distance. And, Be aware what you get. The more you paid Does Not mean you get better quality. This may be just my personal experience. This shop really needs a big improvement on the quality of its products and services. I don't think I'll ever step in this store no more. For your reference. Good luck!! read more

I went there for the first time last week. I got excellent service from everyone I encountered in the office.

I've been going here for as long as I can remember and the only trouble I've ever had is them having to reschedule my appointment, ONCE, - but they gave me over 3 weeks notice! It wasn't inconvenient at all. All of the staff that I've met have been friendly and professional, and Dr Stocker is great! They explain all of the tests they are doing, ask good questions and answer any that I might have very clearly. I always feel comfortable and like I am being well taken care of. The Starbucks in the same shopping center is a nice touch as well! read more

The website provides a method for requesting an appointment. I submitted an appointment request, with my phone number and email address, got a message that someone would get in touch with me, but no one ever did. I repeated this multiple times, but no one ever contacted me. read more

the wow factor is the large welcoming front desk. they have a helpful staff and I was able to make an appointment easily. They carried the contacts I wanted here and my insurance covered almost all of it. but i had to pay for some other exam fees so total came to about $60 before contacts. they have a tv with disney movies playing and i think that makes it much more easier to pass the time with if you have little ones. I saw Dr. Collin Lee. polite and friendly. I'm sure anyone can find a doctor they like here. read more

Best experience ever. Staff was very knowledgeable, honest and respectful. Office was clean and easy to get to. Glad we found an office we can trust and are comfortable with. Awesome experience. read more

I actually love my eye doctor! He super knowledgeable, not only about the eyes themselves, but also about illnesses, medications, and diseases that may affect them and loves explaining everything in a way that you understand. He remembers you and asks about vacations or work that you had mentioned in previous appointments. read more

after being patients for many years , we are very disappointed with the treatment we received from the office staff.

I have been going to Milpitas optometric for more than 2 years now. I have been very happy with their services. I've met doctors Pham and Pineda and have had a good experience with both. Both of them did a thorough eye exams. The facilities and the assistants are great too. My wife and I have had two pairs of glasses made there and had no issues. Their selection is good but not great. They have great prices on contacts. I've compared their prices with 1-800-contacts and found them to be as good if not better. read more

Yesterday I went to repair two pair of glasses. The job wasn't easy but it was done with efficiency and friendly smiles. It was also free. Thanks, Jessica! read more

Great service. Fantastic options. Love the place.

I was very please with my visit. Dr Lee was very helpful and answered all my questions. Will definitely come back and tells others.

5 Stars for a spectacular service turnaround. The exams are always very professional, comfortable, and attentive to your personal needs and concerns. During my visit made it clear I needed my new glasses within 3 weeks since I was moving out of the area and can't drive without glasses. They ordered frames and said it would take 4-5 days to get in. A week later I had not heard so went back to the store and found they had dropped the ball. Too late to get them in now! I explained the timeline problem to a whole new set of people. They helped me find new frames that I liked even better, and available at sale price that beat the online direct places. They said it would take 2 weeks to complete the lenses and asked if they could ship the finished glasses to me, but also said they would do what they could to rush them. In 6 days, they called to say they were done and ready to pick up! This team turned a bad fumble into a stunning save. Way to go MOGGIES!! Their frame selection in store is limited, but they will order anything you like from catalogs or if you bring in the make/model number. read more

The doctors at Milpita's optometric group have been great. I've been going to Dr. stocker for over 20 years. I've just been introduced to Dr. Lee who has the same careful and in-depth review of your situation with your eyes. read more

I went in to this clinic the first time today for a comprehensive eye checkup and a consultation with Dr. Christopher Kavanagh. The staff is very cordial and the doctor certainly is thorough with his procedures. The clinic as a whole is very versatile in terms of the services available from medical services to eye wear selection. Although I didn't have any special eye condition for which I went to this clinic and can't comment on some of the advanced procedures available at this clinic but they do have nice comprehensive exam equipment and services including the Optomap service which is a photo capture of the inner eye. Doctor showed me the picture and explained to me what everything meant on the picture. All in all, quite satisfied. Would recommend positively. read more

Dr. Pineda is professional, knowledgeable and friendly. Overall, a great place. I've been going here for many years. Professional and competent support staff as well. read more

I came in for my eye exam today after 5 years of not getting my eyes checked. They checked me in and Ramina took me back and did a very thorough job prepping me before seeing the doctor. I had my exam with Dr. Lee who was very knowledgeable and caring. Noelle helped me pick out frames and recommended a frame that I fell in love with. I am so excited to pick up my glasses! Overall, I felt like it was one of the most thorough exam I ever had. They really put the patient first. Thank you for a great experience and looking forward to coming back again!!! :D read more

The only reason I have gone back to this place is because of its doctors - my primary is Dr. Kavanaugh but others are also good, patient, and knowledgeable. This is why there are 2 stars - if left to their staff, this place ought to get a big fat ZERO ! But once you encounter the front office and spectacle shop staff, it is HORRIBLE !! They seem like an unhappy bunch out to make you unhappy. Once you pay the money, you are a persona non-grata - they don't care when you get your order of glasses and contacts fulfilled, and usually have no idea of how to address patient's concerns when a patient calls for them umpteen times to know where the heck are his / her glasses? My advice: go for the doctors but get your contacts and glasses from somewhere else. I don't get my contacts there any more and will do the same for my glasses going forward. Real real BAD ! read more

My coworker recommended me to Dr.Lee and I don't regret going to his office,the staff are very friendly it's highly recommended to all...

The ladies and gentlemen here are amazing! I always come here for my eye appointments. They're all nice and make the appointment a breeze. They are super helpful with picking out glasses and going over your options. The payment process isn't too bad either, they will go over your insurance and take it one step at a time with you. I will continue to come to Milpitas Optometric Group for as long as I can. :] read more

I have been working across the street from this office for a couple years now and finally went in for the first time because it was needed. The office staff was very friendly and helpful. My appointment went very smoothly and quick because I had to get to work afterwards. I will definitely be going back next year and bringing my family in with me. read more

Very bad customer services. This year I took my son there twice. The first time was because he got itchy eyes . They told me that they will bill my medical insurance, and I had no problem with this so I agreed . The second time I wanted he got his eyes checkup ( routine check ) . They told me that , I already use my VSP insurance for the first visit , and they told me that they could bill my medical insurance this time . I agreed. A month later, I got 2 bill said that I need to pay the copayments for my visits. I went there , it turned out that they bill my medical insurance twice , and I had to pay more for the copayment of the medical insurance compare to the copayment of VSP. I asked the lady in front desk to explain for me ... She said that they cannot bill my VSP because both time was office visit ??? She acted as if we are so cheap and tried to bargain the copayment??? I swear to God that the second time was the routine check up . This is the end of year, and my son VSP insurance for the routine check is still available while they billed my medical insurance for the routine check??? Never come back here again. In addition, on the first visits of this year I went there 10 mins earlier, checked in and the old lady told me to have a sit and wait . It took me 30 mins, I several time told the lady that my appointment time already passed , she looked at me with a racial look, told me to wait again. At that time, I could see that my doctor was walking around and did nothing. Then a gentlemen came in, checked in and that lady put his profile on top of my son's profile . He got served right away with the same doctor of mine, and I continued to wait for 15 mins more. My son was laying on the chair because he was so tired after a long day of school. I wanted to get out of there, but my son eyes were itchy ,so I had to be patient... Dr Nicole Pham is excellent Doctor though , my bad experiences alway came from the front desk ladies. read more

My relatives and I have been coming here for awhile but we will seek other providers for our eye care needs. I totally agree with the other reviewer that staff assisting you to pick out glasses are not very friendly and they make you feel like you are inconveniencing them. I also agree that you should BE CAREFUL when getting quotes from them ( I was given different quotes from two different staff). Also, good luck getting someone to call you back if you leave a message with the front office staff. The first time I asked why no one returned my call and was told there was no note regarding my message. The second time I called and spoke to office manager I asked her to relay my concern to my long time eye doctor; she said she would relay the message to the provider as well as the manager over the optometry staff. Well it's been over two weeks and still no call back. Most people come to an optometric practice at most once a year for an eye exam or glasses. You would think they would strive to make the experience a pleasant one. It appears the practice has grown too big to care. read more

My family and I have been coming here for our eye check-ups as well as to get glasses/sunglasses made for years! Every time we have been to Milpitas Optometric we've been well taken care of, but this year we were especially wowed when optical manager Noelle truly went above and beyond in helping my mom and dad. She spent over two hours without any sign of irritation, patiently explaining everything from the details about progressives technology and how different kinds suited vision at different distances (she even busted out a ruler to measure approximately how far my dad usually sits from his computer at work and recorded that into his file!) to giving us unbiased real talk about what kind of frames suited my mom's style and face shape...She meticulously pulled HELLA frames from both the front displays as well as more frames in the back for my mom to pick from, even being so kind as to inform us which frames were available for order in other colors. That's some darn good customer dedication, especially on a busy Saturday afternoon. This woman is seriously a gem! The next time any of us are back, we're definitely going to try and catch her again. Thanks Noelle! =] read more

Love the doctors in this facility but front desk staff is rude. Specially one of the person named Debbie. Not a great listener and all she cares is that you hand her your credit card and pay. My whole family has been going to this facility for years and when I tried to explain the insurance details, she didn't pay attention and wanted me to pay upfront my card and didn't want do her job of talking to insurance. Finally I had to just call my insurance and they asked the optometry office to send the claim. Good doctors but can definitely have better supportive and listening staff. read more

I went in for my appointment and as I got to the receptionist table I was not greeted and the lady who was helping me was busy texting and laughing at her phone. I looked at her name tag, Laura it's super unprofessional of you to be texting on the phone when you have clients to check in. I made a small gesture to her and she just rolled her eyes and hurried up checked me in so she could go back to texting. I'm going to look for another doctor she was very rude and left me with a very sour mouth..( just an expression) it is not ok to text with your boyfriend while you are working. As I was leaving a saw her out front kissing her boyfriend, my apologies Dr. Collin but having your technician smooching with her UPS boyfriend in front of this establishment is very unappealing for me. Laura, you my friend are super unprofessional, how ironic but your boyfriend Mr UPS is my delivering guy I will be putting in a bad review for him as well. read more

I have been going to Milpitas Optometric Group for over 15 years and I have always felt like I was treated with the utmost care and concern by their Doctors and staff. I have been treated by Dr. Pham and Dr. Kavanagh and they always made sure I was getting the best vision options available. Recently I went in and ordered some additional reading glasses and was willing to settle on a pair of frames they had on hand but I requested for Jessica, who was working with my wife and I, to see if they could order a pair of frames I really liked but had recently lost. She called me over a period of several days to inform me of the progress and to let me know she had located them and they were on order. I am so thankful there are still businesses out there who carefully choose their employees and that a generous amount of care is taken to assist their clients' needs. I salute the entire team and thank you Jessica for your amazing service! read more

I used to like this place, but my recent experience makes me feel this is the last time I am coming here. They got my prescription wrong, forgot to place the order for me until I called again. The doctor was very nice, but the office was extremely unorganized and unfriendly, which makes it very painful to do business with them. read more