I been coming here for years. Great customer service. Dr. Gordon is so great and honestly cares

I started going to Dr. Gordon at the Milpitas Optometric Group in the 90's. I don't have a strong prescription, but I do have an odd one. And due to moving and not being in the area for a while, I was forced to go to other optometrists, and the prescriptions were never quite right, and always left my vision a little fuzzy. Once I moved back to the area, it was a no brainer as to what optometrist I would go to. Dr. Gordon! The staff is great, the service wonderful, and the prescription...ahhhh just right! read more

I've never gotten actual prescription glasses here yet but I did get my sunglasses here when they were having their summer sale. One of the few places I found that sell Coach eyewear. The first time I came here was with my boyfriend when he was looking for glasses. He loves Oakley and they have a good selection of those here, sunglasses and prescription. I recently got my eyes checked somewhere else and I wish I would have come here instead. Everyone seems so nice and helpful! But I am going to bring my prescription and get a new pair of glasses here because they have a great variety of designer glasses. --- 08/22/07 Taking off one star because no one greets you at all when you come in. Seriously, no one! A bit of a turn off... read more

Dr. Kavanagh is awesome. Professional, knowledgeable, even keeled, good with older, younger and everyone in between. You feel taken care of by a competent, non-out for every penny type of person. We drive all the way from Oakland to see him, our whole family! read more

This was my first eye check, ever. I wasn't sure what to expect, but Dr. Gordon was very good. She took the time to show me my eyes and what they were telling her even about my health. They took care of all the insurance paperwork and even optimized my coverage coordinating the best coverage for me with the glasses I wanted. What a great experience for a first timer. Thanks to the staff at MOG! - Ken read more

This office is very welcoming, professional, and courteous. My kids also feel very comfortable here and actually look forward to coming and getting an exam! I am very happy with our care. read more

Called for a new patient appointment and the staff was very rude! Never spent a dime here and never will! If your customer service lacks over the phone, I can only imagine in person while paying for services!!!! read more

I've been going here for 10+ years and have always been really happy with the timeliness, professionalism, and overall service and experience here. I've seen multiple optometrists but my primary one is Dr. Kavanagh. He's very straight forward and easy to talk to, clear in communication, and has a sense of humor which is nice in a healthcare professional. Today I had Sophia help me with my exams pre-appointment; she was very professional, friendly, and efficient. Jessica helped me with my glasses frame purchase after my appointment, and was very clear about the price breakdown (as different insurance coverages can get confusing) and answered all of my questions. All in all a wonderful experience with all the staff today, I can't recommend them enough! Thanks for taking care of my eyes! read more

My first time here and everyone is so friendly. Dr Collin was really nice and helpful. i will definitely be coming back here every year. read more

Over the years I have tried several optometry practices. Dr. Gordon and Milpitas Optometric Group has been our go to for eye care for a few years now and we could not be happier. Dr. Gordon is super knowledgeable, makes sure that we understand what's going on with our eye health, and is so kind and personable. The staff is helpful, professional, and their are no hard sales pitches. If you want to purchase glasses with them or not, you are a respected patient and treated wonderfully. My family and I are very happy with all aspects of care here. Highly recommending Dr. Gordon and her group! read more

Awesome experience, from start to finish. Young lady at front desk (didn't get her name but she likes french bulldogs:)) attentive and very pleasant! Dr. Ma, patient; as I translated for my husband; went out of her way and examined us at the same time (made for a smooth process). Richard, exceptional customer service; took time to explain insurance coverage and answer ALL our questions, didn't feel rushed once. read more

I recently got new eye glasses, and it was because I had wonderful help from one of the front desk staff members who informed me about a $99 special, as well as the the eye glasses team member who helped me pick out the frame that was best for me. It was well within my budget and well as much-needed. The staff as usual are really great - they provided such excellent customer service, and as for my optometrist, Dr. Susan Gordon, she is incomparable! Thank you all. read more

BEST place hands down to get everything eye related done! they make the process so simple & easy & are very attentive to each persons needs! LOVE this place! Jessica & Ramina are AMAZING! read more

The exam and picking out of the glasses was a nice experience, but I couldn't believe the doctor told me it was ok to drive home even after having my eyes dilated!! I asked twice and she said no problem, even though it was nighttime and knowing my drive was at least 30-45 minutes long. After the visit, I got into my car to drive home. Lights were super bright and my eyes were extremely sensitive to lights. It was as if a million lights were shining at me with halos everywhere. Thinking back, I was completely stupid to have driven home in fear. Super thankful that I got home safely. Aren't the doctors afraid of being sued for telling the clients that it's ok to drive at night with eyes dilated?? It is absolutely irresponsible! And I was stupid to listen. Never again!!! DO NOT DRIVE AFTER EYE DILATION!!! You won't be able to see clearly for at least 3-4 hours!! Be smart and be safe! read more

Bad customer service. I've been seeing Dr.Kavanaugh for at least 10 years or maybe more. Customer service then was very excellent. I've complained about their staff lying to me, claiming she texted and emailed my husband that my son's glasses were ready for pick up. I have already visited the Philippines and flown back which took me around 2 weeks. They know I requested to have my son's glasses for emergency as he cannot see during class. We have not heard for 2 weeks. I contacted them the day I arrived from Manila. They said that they texted my husband. When I brought up the issue to Dr.Kavanaugh, I had the impression that he's going to apologize right away and be accountable. Instead, he defended his staff. I came home after we picked up the glasses and researched from my phone bill if my husband overlooked the text message or phone call. There was no record of them calling or texting. Their staff insisted she did. I took a screen shot of my phone bill and sent it to them. Only then Dr. Kavanaugh emailed and apologized. When I tried to schedule our annual check this year, I expressed to the employee taking my call that we will give it a second chance because we really felt at eased with Dr. Kavanaugh. Over the years, around Thanksgiving and Christmas time, Dr.Kavanaugh and I would catch up on where both our families travelled for the holiday break as our kids went to the same school. I told the staff making my appointment that I'm still feeling disappointed with the fact that the employee who lied to me never personally apologized. They set our appointment. After 5 days, I received a letter thru the mail from Dr.Kavanaugh saying he wants to discontinue the doctor patient relationship. He sent me $100 check refund for my son's glasses. I wanted to bring up the issue to VSP on how we got treated. Employees gossiped about their own coworkers to patients and some staff left with the same feeling and complaints, as the other patients posted same bad experience they had with their staff on this Yelp account. At one point during our emergency visit, the optician (Filipina) who helped me with my son's glasses scolded me for trying to glue and fix my son's broken glasses. It seems to me that Filipino employees of theirs are judgemental to their Filipino patients. She sounded condescending. They are not as friendly as they used to be many years ago. I hope my post and the others' post of the same nature of unfriendlyness with their staff serve a learning reminder. I'm pretty sure they feel it. Customer service training begins from the top management. Let me leave you these words: "Your customer doesn't care how much you know until they know how much you care."~ Damon Richards "Customers don't expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter read more

Dr. Gordon and her staff are so great! I felt like I was given 5 star treatment from beginning to end! I love the selection of eye glasses. They have the latest styles to choose from. It is a very happy place! read more

Ok, I love Dr. Nicole Pham, she's been great and I've been going there for years. But she cancelled my 1:30pm appt at 11:30 am today. And the next available appointment is 3 weeks away! I understand emergencies come up, but then you need to do a better job of fitting in the patients you inconvenienced. So I've be driving down to Milpitas from Livermore where I moved 10 years ago, and I guess its time to move on and find an optometrist in Livermore. Just to be clear, if you are seen by Dr. Pham, you're in good hands. read more

I've seen three different optometrist... all three have taken great care with me. I've been getting my glasses with them for several years, only getting my glasses elsewhere when they stopped carrying Oakley frames. The staff is always friendly and helpful. I highly recommend their services to anyone needed optometry. read more

Dr. Gordon is really thorough and friendly. Answered questions I had and took time to go over the details. The staff are friendly and helpful in check-in and eyeglasses selection. The prices of the frames are reasonable compare to others. read more

Ugh...I am definitely not happy with this place. I got a referral to this place from another doctor, and decided to go since it is close to my work place. My appointment was on a Saturday afternoon, and when booking the appointment I made sure to ask if dialation will be done. The receptionist said it will be included or I could pay an extra $36 to do their optomap. I remember very clearly saying I would rather do the dialation. When I get there, early no less, they said they close at 2pm, and therefore, can not do my dialation since it requires time for the drops to work, but if I wanted, I could pay an extra $36 do the optomap. I was pretty miffed about that...I had to make sure I had a ride to this appointment thinking I'd be a blind bat from the dialation and would not be able to drive. I felt even more miffed about their shameless sales ploy to get me to do the optomap. Are they that desperate to earn $36 that they must lie to their clients? I had to schedule my appointment for 2 weeks later just to come back and do the dialation. How inconvenient. I could not make my appointment and called the night before and left a message. At 9 am in the morning, my "emergency contact" received a phone call from their office, telling him I was late. WTF -- AN EMERGENCY CONTACT IS FOR EMERGENCIES, MORONS!!! AND I ALREADY CANCELLED! I will update after I FINALLY get my dialation done. Maybe my eyeballs will have fallen off by then, and those morons may not know whom to call. Since according to them, emergency contacts are people to call when someone who is "late". read more

Great service and friendly staff. They make sure you have everything you need and always happy to help you. Christopher is my optometrists and was very knowledgeable and willing to make changes to make sure you get the best service. This place is very personal and they are great to remind you of your future visits with a friendly text. Thanks for the great service. Also I needed more contact lens disinfectant and Adriana made sure I had all I needed and is a great worker. I would highly recommend this place. read more

I have been coming here for 3 years now. In all honesty I am not sure why other than I just do not wear my glasses a lot. I use them for work only. The doctors seem to rush through the checks. They ask me really fast if it looks better, and switch to a new lens, and ask again if I see better. My eyes never even get a chance to adjust. When going to pick out glasses the staff seemed to be not very friendly. They were Filipino (Not that this should matters). They basically looked at be like they were angry with me. A Fed-Ex guy came in, and they were all smiles, and joking with him. WTF? I am the customer. My patronage pays their salary. They should try my job if they think they have it hard. I can ignore the bad disposition from the staff, but what I just found out today was when I tried on glasses from 5 years ago from another optometrists I could see much better. I switch back to the Optometric Group glasses, and it was hard to see everything. Well I am done here. Poor service, rude staff, and still cannot see well after spending hundreds of dollars here. read more

Dr. Stocker has been my optometrist for many years and he's kept my vision in best possible shape! He identified early signs of cataracts forming and referred me to an excellent cataract surgeon. He's been monitoring another potential problem each year and luckily there's been no additional deterioration thus far - and I feel very confident he'll spot any new issues to provide early intervention. The office staff are also professionals in their areas of specialty. Everyone is super friendly at Milpitas Optometric, a great place for eye care! read more

Staff at the front desk are always nice and helpful. The doctors are amazing. BUT the ladies who do the fitting on your classes, where you pick up; are rude. Today I came by to pick up my glasses and one of the ladies come out to help a customer who came in before me, told me they will be with me in a minute. I hear the ladies in the side room conversing and assumed they were busy and the other worker who initially told me they will be a minute was busy so I said out loud to my mom who was looking at glasses that we will be right back. I told her they said that they will take minute and I was picking someone up nearby and was going to come back regardless. One of the ladies who was conversing in the side room comes out and says, "how can I help you." And I said, "Oh it's okay, they other lady told me it would take a minute so I'll be back.", then she replies she can help me but in a irritating demeanor. With how I am, if I'm having my insurance come to you guys and pay for your services, I really don't need to deal with attitude. I stay in Sacramento now and I still come here to this place because the doctors are amazing and staff at the front desk. But at this point it's not worth it coming back. read more

Professional & thorough - the whole family goes here. My four year old loves to go to the 'eye doctor'; Dr Pham is gentle patient with him. I see Dr Gordon and she always teases me about being the easiest patient of the day. My husband sees Dr Stocker; likes him as well and enjoys the great selection of glasses & helpful staff. I also have to give a big shout out to the front office, who are so kind. They watched my baby when I had to bring him in & rescued my stroller when I accidentally left it on the sidewalk, then called to tell me they had it for me. top notch service all around! read more

I've been going to these folks since I can remember. All the doctors are great, and the technicians are all good humored and efficient. Two thumbs up, especially now that they have that device that photographs your retinas and lets 'em check for things like Type II Diabetes and glaucoma. Awesome! read more

I have been a patient of Dr. Kavanaugh now for several years and have been quite happy with the quality of the service provided, the appointment hours, and the glasses I have received. My only wish is that they had a more diverse frame selection and that the glasses arrived faster. Very comfortable and pleasant offices. read more

I just had my eyes checked here. My optometrist, Nicole Pham, was very nice and patient in answering all my questions. The staff was also very friendly. The place made me feel comfortable. I would highly recommend it to anyone looking for an optometrist. I only have a discounted plan for lenses and frames so I'll be getting my glasses somewhere else where I am covered. But if I have insurance, I'll definitely get them here. They have a good selection and everyone was very helpful. read more

Caring,friendly and professional staff. A lot of modern frames to choose from. I tried other optometric clinics but I have to go back to Milpitas Optometric Group. Kudos to Dr. Gordon read more

Like most doctors, I hate going to my appointments. But Dr. Gordon makes it bearable for the annual eye exam that I have to make. The front desk staff is always friendly and it's been easy to make appointments. I've ordered my contacts and glasses directly from them - the former because it's convenient and covered by insurance, and the latter because I like their selection of frames, even if they are a little pricey. read more

Ok, I checked my insurance and I get an allowance of $105 yearly for my contact lenses exam/contacts. So this means that my exam here was $105+40= $155. If I want to change my brand, my contact lenses exam will be $105 +$70=$185. So ridiculously expensive. It costs me more to use my insurance than just go to Costco. read more

I've been a patient here for about 15 years now (ever since I've needed glasses!). While all the staff here is nice, Dr. Kavanaugh is the nicest by far! I love that he gets through the exam quickly and still has time to ask about family and work and other things besides your eyes. My hubby and i brought our 2yr old in for a check up. The exam is different for kids, obviously, and Dr. Kavanaugh was totally cool, and showed that he knew how to handle kids (he has 2 of his own)! I will keep coming here annually for our check ups. It especially helps that they are open on Saturdays, since we live a half hour away. They have a wide selection of frames, both sunglasses and regular. If I need new frames or lenses, I just purchase them here, since the prices are decent (for the styles that I like) and I find it easier just to get everything here anyway. read more

The staff is extremely helpful! Tina is amazing and super patient with my squirmy 10 yo...we've been coming here for 2 years

My Family and I have been going here since the 80's due to their First Class Service at all levels: from the front desk all the way to Dr. Stocker! We have gone to all kinds of doctors and everyone of them other than Milpitas Optometric Group and Dr. Stocker we have gotten into numerous fights with over scheduling of appointments, conflicting medical philosophies and quality of service. You will never see a heated argument at the front desk here so save your popcorn but come here for everything Optical and ask for Dr. Stocker! read more

Been going here for years, good eye doctor in milpitas

Annual eye exam. Friendly staff, Dr. Pham is great. Nice office. No long waits when you have an appointment. Can't comment on buying glasses from them because I haven't but there seems to be a very large selection. read more

I have to have eye exams because I'm diabetic, so competence and experience are big criteria for my optometrist. But I'm also really bad about losing my glasses, and now in middle age my prescription changes enough that I need a new one every year anyway. I've seen several docs here over the years, and each was thorough and professional. Never had anything but the best interactions with the staff either. I do sometimes have trouble finding frames here, but that's true for me everywhere. They do have lots of styles. The quality of the lenses from the lab they work with cannot be beaten. This is a busy group, so it's best to ask them about times for frame selection when they aren't swamped. read more

Dr. Stocker is the best of the best. He is very kind, caring, and knowledgeable. On the needed bases, I would drive longer distance from other city see him in Milpitas. He has been my optometrist for the past 4 plus years. I certainly and strongly recommend him to any one who needs their routine eye-check. He also has designed his examination room artistically and beautifully. Dr. Stocker has friendly staff members in his office. read more

My Last Visit on Monday 28-June-2010 was only my second visit to Dr Chris Kavanagh @ the Milpitas Optometric Group. It had been over a year since my first visit so i was due. Dr. Kavanagh was friendly and let me know exactly what he was doing. After the exam he explained to me how my vision had changed since my last visit. He was very helpful and explained every thing to me with out all the med school jargon. The Front office staff greeted me with a friendly smile. and the optician was also friendly and gave me her honest opinion when i asked for it. I would highly recommend Dr. Kavanagh and his staff to my friends in the future. read more

nice folks, but the lab they use is not very good. took two efforts, 4 weeks, to get some no big deal sunglasses done. two pair, different issues, same lab. they need to stand up and get a better lab for their work. read more