My fiancé & I have been coming to Millies for about a year now. it's become our favorite classic diner. For months we have been trying to convince my mom to go w us. The day she finally agrees to join us, we had an unwelcoming (almost hostile) service by our waitress, Leslie O.
My fiancé was seated by the host, as my mom & i stopped at the ladies room. finally making it to the table, we still waited about 10 -15 minutes which was fine as we browsed the menu. Our waitress finally appears, "are you guys ready?"
Umm ok? No "Hi, welcome to Millies, Im So & So, I'll be your server today" Especially it's our first time meeting her...
Not a smile nor a grin, NONE OF THAT!
At first we didn't think too much of it. We just ordered. But the second she brought our beverages out, a tea & two coffees, we knew the vibe was off. she placed each drink on the table and slid/tossed our drinks in each of our directions, & just walked away. WHAT?!?!! She did not even speak a word when dropping off the drinks, no eye contact.
Right away my mom looked at me and i knew she felt what i was feeling. The vibe was off, for whatever reason there was this tension that i felt could be cut with a knife.
Another 15 mins go by, she brought our food and dropped each of our plates in front of us so carelessly. Not placing the plate down, but almost like a way to throw the plate onto the table at us. She didn't ask if there was anything else we needed. She dropped off the food & that was it, walked away.
right then and there i was over it. I was not able to enjoy my meal. She did not once come back to check on us, ask how everything was, if we needed anything. It's so unfortunate that the day my mom finally joined us, this was the hostile service that we endured. we ate our food but didn't get to really enjoy it because of how lousy we were treated. I looked around at the other patrons being serviced in such a friendly, patient demeanor, being consistently checked on & cared for.
finally we flagged Leslie O. down and just asked for a to go box, made our way to the front to pay and just left. We got in the car and all agreed that we felt tension from our server. My mom even made a point in saying that had we been served by the waitress serving those across from us, the way she was do attentive, friendly, and smiling, we would have probably still been sitting in there taking our time eating & conversing as we had intended to do over lunch. Im very disappointed in today's experience.
I have two stars because the food was good but wasn't enjoyable due to bad service.
Thanks Leslie O. read more