Simply the best auto repair experience we've ever had. Lane is honest and up front with everything…read more He never tries to sell me on something I don't need. I most appreciate that he asks me what my goals are for a particular vehicle since that helps him know what to recommend, e.g. "Are you going long distances with this, or just getting around town?"

Stopped in after work to ask some questions and get an estimate for my cars brake issues. It had…read morebeen over a month, and I reached the point of feeling nervous while driving (I know... awful). Lane, at the front desk answered all of my inquiries without making me feel like a bother; especially given it was an hour before closing. Despite having a full load the following day, and due to limited hours later in the week, he advised that if I came first thing next morning, they would squeeze my car in. I had him add me to list for 7:30am (just in case) and advised that I was going to check out one more mechanic (nearby). Ultimately I went with Lowell's! The interaction with Lane felt more authentic. I appreciate that he was willing to give a range, and advise how price would vary based on if it was a this problem, verses a that problem. The next morning I dropped my car off. Without knowing when they'd get to it, I just took a Lyft to a restaurant in NE for breakfast and figured I'd walk to work from there. My car was ready by 10am and while I could have gone back for it, I decided to wait till later in the day, which they were fine with. The other place had a loaner car, a waiting area, and would have cost less (based on the diagnosed issue, front brake pad & rotor). However, although I would have LOVED to save money, I'm happy I went with Lowell's... the place that made me feel assured. I would return.

Dan's had been my go to over the last 15 yrs - always pleasant…read more Always working for the customers. Local guy with a great family in the community. Superb team in place to handle all vehicle issues that I've ever had. 5 outta 5 no doubt

I had a genuinely bad experience here, and I won't be coming back…read more I brought in my own parts for a driver-side brake job. Instead of doing the work I asked for, they convinced me to let them replace all the brakes, even though they themselves had done the other side just seven months ago. The pricing was already higher than expected, but what really pushed it over the edge was the added 3% credit card fee. When I questioned it, I was told it was a fee from the credit card company. That is simply not true. It is a fee they chose to pass on. Be honest about it. Customers can handle the truth. We do not appreciate being misled. On top of that, the attitude was dismissive and disrespectful. If you are going to charge premium prices, at least treat people like they matter. I walked away feeling overcharged, talked down to, and frustrated. There are plenty of auto shops around Richfield. This is not one I would recommend.

3 visits for service over 3 years, good work & good prices. I will be coming back anytime my cars…read moreneed suspension service.

Great place, always busy however they encourage you to call for any cancellations. They're pretty…read morehonest and efficient. I didn't need an alignment as I thought and I appreciatee them advising me on struts before I get new tires. It was very helpful. Trusted business and honest mechanics. 10/10 recommend

Drove in today w/o an appointment with a nail in a tire. They were quite busy judging by the full…read moreparking lot. They had our vehicle finished in two hours! Wow! Fantastic service!

I took my car into the dealer twice and they were unable to figure out what was wrong with it. It…read morewas an intermittent problem, which i know can be hard to diagnose. Larsen Motors was recommend to me from a mechanic at I different shop (which did not work on my type of car). I didn't have a lot of faith they would be able to fix it, considering the dealer couldn't figure it out. But Larsen Motors took the time, diagnosed the problem and fixed the issue. Throughout the process, they were friendly and took the time to listen to me, two more things i didn't get from the dealer. I had a great experience with Larsen Motors and would definitely recommend it to others.

My son goes to UofM Twin Cities and needed a reliable auto service shop near campus. We asked…read morelocals for referrals to someone good, and Brooks (my son) ended up going to Tuan. He has been bringing his car to Tuan ever since, and we couldn't be happier with the service and cost and quality of the work. The reviewers that complain about lead time to get an appointment should just go ahead and take their cars to all the other service shops in the area! That way we can keep waiting a week or so for Tuan's amazing service and the impatient reviewers can get less amazing service without the wait. Win-win!

Recommended by my neighbours who've been getting repairs there for years. So lucky Raks could fit…read moreme in so quickly with such an amazing quote. I grew up in the automotive industry and pride myself on being able to understand "car talk" and repair the small stuff at home. Never once did I feel like I was being patronised, duped, cheated, or mansplained to. Straightforward, clear, concise, and easy to reach via SMS- each interaction was useful and easy to understand. Labour and work all done in a day!!!! Replaced clutch, struts, control arms, etc- had to drop the entire transmission to do so. Amazing. Other places (before we knew of Tuan's ) told us to total it/throw in the towel on the repairs. That they'd cost well over 6K (!!!!!!). If you haven't had your car serviced there, get on it! No frills, no gimmicks, no pretend problems to fix it. They're proper badarses in the business.

I LOVE R&R Automotive so much. I've always received honest, reasonably priced service from them…read more I've moved out of state and they've STILL helped me whether it was sending me my records or giving me advice over the phone. Just today Ross (the owner), said I could send him pictures of my tires and he'd give me his opinion. A tire place told me I needed all brand new tires but I thought they were playing me. They were. If you're in the Minneapolis area, go to R&R. You'll be glad you did!

This was our Go To Repair Shop when we Lived in the Neighborhood! They were always Professional…read more Ross was Great! I Highly Recommend Them for your Repair Needs!! Jeff Bartholomew

I brought my 2008 Jeep Wrangler to Starr Auto because it wouldn't start unless I shifted between…read morePark and Neutral several times. I explained that I believed the issue was caused by the neutral safety switch, which is a known and common issue for this model. Instead of inspecting that part, the shop replaced my starter and battery terminal posts, charging me $966. The problem was never fixed -- the Jeep still has the exact same starting issue. When I returned, Starr Auto admitted it might actually be the neutral safety switch and said they could repair it for another $200. That clearly shows the first repair was misdiagnosed and unnecessary. I'm a disabled veteran with VA disabled license plates, and I rely on my vehicle for daily mobility. I trusted this shop to treat me fairly, but instead I feel taken advantage of and disappointed by their lack of professionalism and integrity. I've since filed a credit card dispute for the $966 charge and would strongly caution other customers -- especially veterans -- to avoid this business.

We've had our Jeep Wrangler serviced twice here. He always beats the quotes I get from other…read moredealership. Great experience!

This is regarding GVT. As a mechanic the guys are great but management is terrible. Another waste…read moreof time corporate tire center. They go well out of there way to try get you to buy new tires. Go somewhere else.

I bought my car to vroom because I had the engine light on and the head light was not working. They…read morefixed the light but I needed to remind them to run a diagnosis. They told me the pcm was not working. Their estimate was more than the value of the car. The same day I went to a different mechanic for a a second opinion. I stayed there because I wanted to see. They found out the gas cap was not closing. Then they open the trunk and found the gas valve unplugged. We were all shocked. They put it back in and the car is working fine now. The Vrooom guy told me they left the valve unplugged so it wouldn't cause any further issues. Scam!