I brought my 2008 Jeep Wrangler to Starr Auto because it wouldn't start unless I shifted between Park and Neutral several times. I explained that I believed the issue was caused by the neutral safety switch, which is a known and common issue for this model. Instead of inspecting that part, the shop replaced my starter and battery terminal posts, charging me $966. The problem was never fixed -- the Jeep still has the exact same starting issue. When I returned, Starr Auto admitted it might actually be the neutral safety switch and said they could repair it for another $200. That clearly shows the first repair was misdiagnosed and unnecessary. I'm a disabled veteran with VA disabled license plates, and I rely on my vehicle for daily mobility. I trusted this shop to treat me fairly, but instead I feel taken advantage of and disappointed by their lack of professionalism and integrity. I've since filed a credit card dispute for the $966 charge and would strongly caution other customers -- especially veterans -- to avoid this business. read more

We've had our Jeep Wrangler serviced twice here. He always beats the quotes I get from other dealership. Great experience!

Very happy I found this place. The guys are very friendly and I never feel like they are swindling me into fixing unnecessary things. They are usually able to get me in same day and returned same day or next and honestly for the most fair price you're going to get. I love them so I had to review em but don't want too many to know or I won't be able to get in haha! read more

Honest, professional, communicative mechanic! This family owned business is a gem! Key drop box for overnight drop off. Open Mon-Thur I'm so grateful for Starr Automotive. read more

I've been giving Starr Auto enthusiastic 5-Star ratings for 15-years, and recommending them to anyone who asked. Honest. No B.S.. Don't charge for work that doesn't need to be performed. The most trustworthy shop I've ever had work on my vehicles. I previously wrote a very negative review that was based on a cellphone problem (T-Mo did not deliver a voicemail message left by the shop). I regret that overly negative review. My fault for misunderstanding, and being too eager to express my frustration. I received a VERY apologetic call from the owner. We're all good now =) read more

Zach and Jerry are welcoming and informative. A true neighborhood gem.

I've taken a few cars here over the years. Most recent was a front end noise that turned out to be a broken coil spring. Starr finds the problem, plans the right fix (or presents options, especially good for keeping old cars going) and does good work. You can drop your car off with a problem description after hours with the key drop, and usually hear from them the next day. read more

With some minor work needing to be done on my car, I brought it in to the guys at Starr based on the recommendation of a friend. I now have a new favorite autoshop. I know a little bit about cars and had a good idea about what needed to be done on mine, but I didn't let on when I first brought it in. The guys took a look and found what I suspected-- so I find them very trustworthy! Their repairs were done quickly and at a fair price. They told me of a maintenance issue that would be coming up in a few months, but made no pressure to try and get it done now. They even went the extra mile to lube up a squeeky door hinge without being asked! Great work! read more

Dropped off my vehicle on Tuesday evening after closing. Wednesday morning at 8:30 I received a call with a quote that was half what the dealership quoted. My vehicle was ready with repairs completed and no surprises at 3pm. Delightful. read more

We've been going for 20 years, Jerry and his team are the best. Considerate, caring and to the point. Trust them every time!

I've been going here for a little over a year now, on my aunt's recommendation who has been a customer for over 20 years. They're straight shooters over at Starr, lemme tell ya. They say what they do, and they do what they say. I brought my car in about a month ago to find out what was making a grinding noise. They did a free estimate and told me I needed a bearing replaced. I didn't have the money to fix it then, so they warned me that if I let it go too long, it would damage the hub, which would double the cost. The sound got much worse over the course of a month and I thought for sure the hub would be wrecked, but they squeezed me into their busy schedule and had me up and running in a couple hours. Didn't try to screw me for the hub, and they have never pushed me to buy anything. Customer for life! read more

Jerry and the guys at Starr Automotive are the best! They have always been very honest about explaining the work that needs to be done and in their pricing. Most recently they went above and beyond the call of the service. After all the rain we had this fall, a bunch of water gathered in the interior panel of my car and as a result it flooded the floor of my car on one side. It was important to them that my car get dry so as not to mold, smell, and affect the air quality (they know I have asthma). They could have charged me to take the interior apart so they could hang the carpet out to dry, but they didn't want to charge me for all of that labor. Instead to dry my car out, they brought in a dehumidifier and dried my entire car out at no additional cost. It took about 10 days for it to fully dry. Then they just charged me for the oil change I came in for. Another example. My car is over 10 years old and I like to road trip to the North Shore. They will often just do a once over on my car to make sure everything looks good just to give me peace of mind before I get on the road. I just don't know of any other business that would have this level of dedication to its customers. They are all stars over there, that's for sure. read more

I have been going to Starr for my service for about 18 months now. I used to dread taking cars in to get worked on but not since I started coming here. I make the drive from out in the suburbs and arrange rides to and from the shop when I need things done because the service and honesty is worth every bit of logistical hastle. I won't take my car anywhere else for repairs. Recently, I had an oil change done at another shop for convenience. They informed me that two of the CV boots had "blown out" and needed to be replaced. I scheduled a drop off to Starr, and sure enough the other shop was lying. Nothing wrong with the boots. The boots are $150 and surely even with Starr's reasonable labor prices I'd have been looking at least $200-250 in total to replace them. This shop is friendly, quick, and most of all honest. Their work is excellent, and they never recommend anything to be done if it doesn't need fixing. If it ain't broken, don't fix it.... and they don't! They won't try to get you to do things early, they won't hoodwink you, but they WILL meet you with a smile and an accurate timeline of when your car will be fixed and at least for me, the estimates have always ended up being accurate or the actual work being less. This shop is worth every bit of the drive to get your work done. I'll never go anywhere else. read more

As we all know it's hard to find a local mechanic that you can trust and that's affordable.. Recently my vehicle broke down and the closest mechanic was Start Automotive on 4001 e lake street. It was towards the end of the day and I could tell they were about to close up business for the day..I was greeted by manager Zack Starr who got my vehicle info and what was wrong with it..He then proceeded out to my vehicle jumped under the car and spotted the issue immediately..(knowing they were closing I was so surprised at how nice he was and how he made me feel like I wasn't putting him out) We went back in and he ordered the parts and he assured me it would be fixed the next day.. Sure enough it was fixed the next day and the parts and labor were a pleasant surprise.. Needless to say I live in Burnsville and I will be making the trip to Mpls from now on to Starr Automotive..Thanks Zack Starr for making me feel at home.. read more

This place is fantastic. In the past two weeks, I've dropped off two cars (each with more than one issue) with no appointment, and both times they were done in less than 24 hours. They are honest, and straight about what needs to be fixed vs. what can wait. read more

I'm a plumber so my truck is my income. the guys at star always treat me fair and do the job quickly and correctly every time. I'll never go elsewhere.... Dan the plumber read more

I've been taking my cars to Jerry for over 20 years, and have referred at least 50 people his way over the years. Let me make this simple - He's HONEST, GOOD and TIMELY! He isn't cheap, but would you want him to not get paid for his great work, great customer service and incredible honesty (will NOT put unnecessary parts/time into your job!). One of the joys of my time here in South Minneapolis is having a great, trustworthy mechanic that I can have 100% confidence in! GO TO STARR AUTO!! read more

Brought my car in, something was rattling/vibrating, it was a loose heat shield. Went to pick it up, no charge. An honest, fair shop.

Jerry informed me of the potential issues my truck could be having before hand. He called me after looking at it and let me know exactly what needed to be fixed. He installed a new fuel pump and now my truck is running great. Highly recommend! read more

These guys beat any price in town. Great service, trusted mechanics. They gave me a much lower quote on break pads than just about anyone.

Got my issue taken care of the day I brought it in, charged me a reasonable amount, and didn't try to up-sell me on anything.

How great is it to live close to a good garage? The other reviews were correct, this garage builds relationships with the customer through good diagnostics, good customer service and fair prices. read more

Very honest and knowledgable technicians. I had my car at the national chain repair shops and they could not fix my car. Brought it to Starr and they had it fixed the same day. Would recommend Starr to everyone. read more

Best place to bring your car for any repairs. Decent pricing, honest and hard working family owned business!