Objectively a nightmare of a buying experience (we paid cash for 2016 Odyssey). -However, I thought the staff was professional and they seem like good people, but don't let the friendliness fool you. -I would echo what others say, once they have your money (down payment) the customer service stops and the circus begins. -What others have experienced and placed in their comments about being "held hostage" is a fair and accurate statement. Wait times demonstrably measure 3-5 hours, not joking. -Additionally, when Japinder, the finance officer says he'll call you back, it's a lie. He won't. And you'll have to keep calling Honda back. -Shout out to Oscar and Mr. Brown though, they seem like respectable professionals. They were helpful in putting an end to the nonsense. read more

I brought my car in for an inspection but also had a check engine light on. I knew they would have to diagnose and fix the cause of the light. This was a Friday morning at 7 am. After waiting a few hours I asked and it turns out that there was no way I was going to get it assessed, repaired and inspected while I waited. They gave me a ride home, which was nice. I waited home all day and finally around 4 pm I called and they told me they'll need to keep the car overnight. Saturday came and went. Monday cane and went. I tried calling and the guy had gone home, despite promising that he would call me. By Wednesday I figured out why it's called Millennium Honda, and it's because they'll be holding onto your car for a millennium. Finally Thursday they tell me they replaced a sensor switch that was causing the problem, but that they can't do the inspection because the check engine light will remain on for about 50 miles. So, I got no inspection. It cost me $450 and when I go out to the car, the check engine light is OFF. So they could have done the inspection after all. But didn't. Now I have to ho to another mechanic to get that done. I looked up the sensor on Amazon and it was $25. An O ring was $5. I looked on YouTube to see how to do it and it literally took ten minutes to do it. I recommend you use a different dealer for any repairs. read more

Beware of hidden fees. we showed up to buy a car and found out that there were a bunch of additional fees to drive off the lot that the dealer didn't disclose when taking out deposit the day before even though we SPECIFICALLY asked if that was the "out the door" price. customer service is also very average. read more

After purchase of two cars at this dealership, we once again returned. Trade in price was well under what we got elsewhere. No negotiation on new vehicle price. No follow up w offer. Disappointing negative experience. read more

Worst worst worst dealership I've ever been to. Once they have your money they keep you hostage for more than 3 hours. Kept promising 10 minutes. Then 15 minutes etc. We put deposit on car at 3pm and came back at 600pm expecting most of paperwork and car prep was done. We paid in full for the 2019. You'd think they'd cater to you because we could've taken our business to north shore Honda, etc. it is now 924p, we are the only customers in store and I look around and guys in their computers... (Pbbly playing solitaire). Still waiting!!! My pregnant wife with triplets and 5 other kids and mother in law had to take a shuttle to the restaurant as they were all starving. Bad bad bad.... NEVER again to this dealership. STAY AWAY! Now 930p and still no one has come To update me on status and my family is now sitting down to eat. Save your time. And go elsewhere for a Honda !!! read more

Millennium Honda, a place that tries very hard to give phenomenal service. All the people are super friendly. Smiling. Cheerful. It's amazing. But waiting 90min on average for an oil change is ridiculous, and that's their "Express Service" for cars under 15k miles. I've been here twice and it took just AS LONG. Inside the waiting area is nicer than some hotels. Free coffee machine and tea, leather couches for lounging, magazines, cubicles, and even a monthly giveaway where you can win a TV!! Wow, it's like they thought of everything but reducing customer wait time!! Amenities only pop for a short while, after 10min you become numb to the glamour and are wallowing in a misery of interminable waiting. read more

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Both the salesman and sales manager were incredibly rude and degrading. I asked for a estimate monthly payment for financing and they told me they can't estimate anything at all without running my credit. Salesman was watching videos on his phone while i was trying to ask him questions. The manager said i should put down at least $20k as my down payment on a $25k car lol. When i got up to leave because of their attitudes and unprofessionalism the manager stared at me blankly as if i was insane for not listening to their scams. Don't waste your time here, ESPECIALLY if you're a women. read more

Be aware that if you pay by credit card for your car service they will add 4% to your Bill. Not going back To this place Look for the little green sign that informed you of this charge. read more

Millennium Honda - Auto Repair Near Me - Hempstead, New York

DO NOT BUY A CAR FROM HERE. This is a group of snake oil salesmen. Last month my elderly parents bought a 2015 Jeep Cherokee from here that turned out to have terrible suspension (in 3 years it had passed between 2 dealers... who knows what they were trying to unload off on unsuspecting customers). The finance person, Haresh, hard-sold them a $2500 warranty they didn't want. When my parents went back to return the car they received 1/3 less than what they paid (a full $3000 less than its trade-in value!). My parents got an equivalently-valued Honda CRV. Millennium Honda skims $1000 here, another over there, and my parents have now overpaid by $13,000 for the whole experience. Did I mention they had to go back 3 times before they could get a CRV, didn't get the CRV of their choosing (despite being available), AND were made to sit for 5 hours in an office for paperwork *after* already having chosen the vehicle and settled on a price? Save yourself a great deal of regret and avoid this dealership. read more

Don't waste your time on service, you will wait all day for just a simple oil change.

Be Aware of Bait and Switch!!! Had a deal with the salesman Santiago, after he begged me to come in and he would beat the deal from a competitor. When I got there to finalize the deal of an out-the-door price, he added extra fees, and tried to explain that management never told him about the extra fees. I have heard in the past about how unethical they are and now witnessed this first hand. I ripped up the contract and walked out. There are better opportunities to purchase a Honda. I would recommend Brittany at Honda of Valley Stream! read more

Horrible customer service and dishonest sales and management team. Go elsewhere where you can be treated with respect!

I just walked out of this dealership after 2 hours I nonsense. I couldn't get the finance department to help me decide whether or not to buy a pre-owned certified honda or a new one. They were unprofessional, inflexible and vague. Horrible. Off to Huntington Honda I go, where I bought my other two Hondas and so did my family. This place is laughable. Update!!!!!!!!!! June 5th went to Huntington Honda today and within 30min walked out with a brand new HRV EXL with Navi for $84 dollars less a month than the used HRV EX (not an L and no navigation) with 7000 miles they quoted me. Do NOT shop at Millenium especially if you are a woman. The finance department is sexist! read more

Millennium Honda - Thank you Huntington Honda!!! Shame on you Millenium Honda!! - Auto Repair Near Me - Hempstead, New York

Update to my other review...yeah; it gets WORSE. So apparently when my Honda was sold to me last year, they conveniently forgot to mention that the warranty I purchased is ONLY covered by Millennium Honda, who has notoriously one of the worst repair shops in the world. WTH?? Now I have no choice but to wait forever to be seen, have my car misdiagnosed again, and get promised loaner cars that never come. I will never buy a Honda AGAIN. read more

I wish I read the reviews before going to this dealership. I waited for more than an hour for the manager to make an offer on my CRV 2004 with 120K miles in good condition since I wanted to trade for another CRV there. The manager never came in person and told the sales rep that he offers me $500 for my car! That was insulting! I spent the whole afternoon there for nothing. Live and learn. read more

This is absaloutely THE WORST DEALERSHIP ON LONG ISLAND! Every experience I've had with them was terrible. When I bought a used 2014 Honda CRV from them, they overcharged me taking advantage of little knowledge from a mother and her child. The interest rate they are charging us has people in shock. I wouldn't have know any better if my mechanic didn't tell me I should be paying THOUSANDS OF LESS THAN WHAT THEY ARE CHARGING. I asked a bunch of friends about the interest on the car payments and they all have said THEY TOOK ADVANTAGE OF ME TIMES A MILLION. Within one year of purchasing the car, it needed a new transmission which took weeks to finish and the SERVICE CENTER WAS PURPOSELY AVOIDING ME AND NOT RETURNING PHONE CALLS. The service center is UNPROFESSIONAL AND THEY ARE SCAM ARTISTS! DO NOT USE THIS DEALERSHIP AT ANY COST, it's full of terrible minipulative people. read more

Worst ever. Wish I could give them zero stars. No communication at all. They tell you they will call and they don't. Good luck calling them. They put you on hold them never come back. Brought my civic in for a warranty issue. They initially said it wasn't covered. Talked to a manager and all of a sudden it was. Two days to fix and the repair the receipt quoted 2 hours of work. Got the car back and they forgot to put all the clips in for the molding. Showed them that and they put in the wrong type of clip. These guys are jokers. Avoid them unless you have no other choice. read more

The worst experience of leasing a car in my 30 years leasing experience. I had to stay at dealership for six hours to have the paperwork done. They careless about customers, ripoff prices, double charging on destination fee, and finally the salesperson was so busy to make more sales, didn't show us how Honda sense works, we had to learn it from YouTube. Bottom line, consider other dealership, don't waste your time and money in this place read more

Millennium Honda Service, Worst place ever to do services in your car. I'm happy to have a HONDA, but services are really bad in this particular dealership! Claritza Munoz Advisor, she doesn't provide the help, neither explain what kind of services are required to do in the car. Honestly I started my day really bad. I've been waiting since 6:00am to be the first person in line. I feel sorry for this place, just not me, more customers next to me in the same position! Happy Christmas read more

Went in to buy a car and they tried to convince me the color of the car warranted a 63% mark up from MSRP. That's upsetting both because of how ridiculous the claim is and perhaps more so that they expected me to fall for it. Don't waste your time with them. read more

Just a little update: I posted my review yesterday and Millenium Honda has not stopped calling me. Its clear in my review that I already signed a new lease somewhere else. I finally answered today and when I told Zeshawn that I already signed a lease he rudely hung up on me. Terrible customer service. read more

STAY FAR AWAY !! This dealership rips you off !! They do not care about the customer all they care is about their commission. When it was time to return my lease, I was told to sit and wait for Kashmir to return. I waited 20 mins and this WHOLE TIME Kashmir was in his desk sitting. NO ONE managed to rely the message to him that he had a customer waiting to see him. I'm so disgusted by this place. STAY AWAY FROM THE SALES REP OMAR!! He will scam you. DO NOT GO TO THIS DEALERSHIP. You will be disappointed. Find a different dealership to go to. Don't say I didn't warn you. read more

Have had a great experience so far with this service center! Been a few times and was always taken care of. Andrea Murray was super helpful recently, super polite and went above and beyond to help take care of a repair for us. read more

Omg! I've already contacted the Better business bureau & Consumer Affairs about these people. Absolute thieves. Liars and completely insensitive to your problems. Had bought a used car from them with only 45,000 miles. Carchex was fine. Leaving the dealer the brakes were squeaking, & I was told it was from the rain! Needless to say, within two months I needed front & rear brakes. Down to the metal!!!! I bought this car a year ago & today brought it in because of a noise. Turns out $1200 later, needed a new alternator & belts! I am livid. Manager could care less that they sold me something that needed all this work. When I asked for my old alternator, they said no, we don't give them back unless you pay $175.00 for it!!!! I'm not going to be happy until they close up for their horrible business tactics read more

This place really needs a little bit more management overhead. Had an appointment to pick up a new car on Tuesday night and then was told the finance guy changed the date to Wednesday which wouldn't have been possible given my busy work schedule. Then we were told we had to put money down, which we were unaware of, meaning if we didn't have the money in our account we would have had to reschedule again because we would have needed to go home and grab cash. Then it took about 3 hours to finally get out the door with the slow service. If a client agrees to buy a car for over ten thousand dollars, maybe make sure all your eggs are in a row before they come in the door. A little bit childish and unorganized if you ask me. Then the manager offered a tank of gas to make up for our inconvenience. Really impressive. read more

Salespeople are nice. Spent 2 and a half hours this morning. We called ahead and had an appointment. Told them exactly what we wanted and what we were willing to pay for a new lease several times over the phone. They called to confirm the appointment at least 4 times. Nothing was prepared before we arrived. After we haggled and threatened to walk out, they met our price limit. Nothing special-no great deal. Said we'd be back at 6 to pick up the car. They said no problem, they'd have everything ready. Got here at 5:55. No paperwork was ready. It's now 6:55 and we are still waiting to sign the paperwork, pay, and get our car. Sign on the wall says they have an expedited paperwork option if you call ahead and make an appointment. I guess the salespeople don't see the sign. read more

Millennium Honda - Auto Repair Near Me - Hempstead, New York

The service department charges more than other Honda Dealers in the area. It would be worthwhile to call around to 3-4 other dealers before service to get the best price. read more

I am so happy with my overall experience at Millenium Honda. From the moment I stepped into the dealership I was greeted and welcomed. The customer service was fenomenal, Mauricio Mosquera helped me as well as Jorge Garcia. Both were excellent sales people, I mean I walked out with a car I absolutely love! Jorge Garcia was so informative and helpful in helping me find the perfect car for my daily needs. read more

Great service. Everyone is pleasant and nice. Quick service. Romo Perez great customer service

7 hours for an oil change and car inspection. Terrible service re updates on when the car was ready. My son waited 2 hours after arriving 5 hours after car was dropped off. Not coming back ever again . Would have been fine if management called to say there was a delay. No calls. No one cared. read more

Waited over three and a half hours for an oil change, which cost a fortune.

These guys are the worst. Its unbelievable that they are allowed to operate a businesss. They never answer the phone. They DO NOT provide the service that they charge you for. Total fraud. Do not support these guys. They will rip u off. Will never do business with them again. read more

I dropped my car off to be serviced and to have a recall fixed. I was told it would take 6 hours. No one called me for days. I called them and the repeatedly hung up on me. They told me that my representative was off for the day so they didn't know they were supposed to contact me. I "stopped" in to check on my car and the representative that supposedly had off had been avoiding my calls and was sitting at the desk! I had left messages for a manager and no one returned my call. After three days I was able to get my car, no one had called me... it just happened to be ready when I stopped in the third time. Ridiculous. Thankfully I am moving and will not be going back to this dealership. read more

DONOT bring your car here. Came in for a simple noise, $2,000 later they gave me back my car filthy & scratched up in the back! I was the one who noticed it nobody even said anything to me I refuse to leave the lot. Had to inconvenienced myself and come back on a second day be without a car for two days was not given a courtesy car! read more

I purchase a car back in February of 2019 a 2019 Honda Accord sport which I love and millennium was suppose send a check to Hyundai for the trade in i got rid of for 12/13 remaining payments. In October of this year I received a hit on mines and my wife's credit saying that I owe 8,000 dollars because the hyundia never received the pay off check to pay off the car. So now they are saying I have to pay this. The way my deal was done millennium was suppose pay the remaining payments on the car and they never did. The dealership still to this day after speaking with them multiple times still have not paid it off and it is affecting my credit badly. I went from a 727 score down to 545 and this is affecting my credit badly! This dealership is super irresponsible and upper management needs to learn customer service and not just be on your side when they are trying to close a deal but need to be on your side when something goes wrong after. I have reached out to Honda cooperate and BBB for assistance with this matter since the dealership 10 months a late still have not paid off the car I traded in. If anyone has a similar situation please report it to BBB and email the following people from there North America leaders. Ana_brown@ahm.honda.com Henio_arcangeli@ahm.honda.com Tom_shoupe@ahm.honda.com Toshiaki_mikoshiba@ahm.honda.com The next post will be detailing everyone I spoke to and all the ridiculous answers they gave me during this process. read more

My first time experience in Millennium Honda was great! From the minute I walked in, Sales Associate Jorge Garcia made us feel very welcoming. Jorge made it so easy that within 30 min he closed the deal on the lease of 2020 Honda Odyssey & took our old lease return. He was so right on the point. He gave us the whole breakdown so easily that there weren't any confusion. There was no hidden fee or any surprises fee on the paper work! He is very knowledgeable & straight on the point. I'm definitely looking forward to send him more business. If anyone going to lease or purchase from Millennium Honda, ask for Jorge. He will make your time worth it. read more

If you're planning to buy a car here I have some advice.. GO SOMEWHERE ELSE! I've been buying cars since 1987 and this is worst dealership I've ever dealt with. If you absolutely must buy here. Make sure they give you both sets of keys .. apparently keys go missing and then you spend hours trying to get a second key. Strange to say the least. But I have to give a good rating to the staff in the service department. Much more professional than the morons in sales. read more

I purchased a 2015 Honda Civic back in 2017 from a different dealership and found myself wanting bigger and better- after failed attempts of contacting that previous dealership, I came accross Millennium. The attentiveness, professionalism and the honesty of the salesman Anaurys & financial advisor Mario sealed the deal. I came in with a hard number in my head but because of their willingness to work with me and the strong customer service skills I made the decision to treat myself for all my hard work. I did not feel rushed, pressured and uninformed during my process of leasing a 2020 HRV Sport; I felt confident and excited! I am so happy I made this purchase and I look forward to future business with Anaurys and Mario read more

I have to say I brought my car in for recall and tune up and I cannot say enough good things about my service representative Ryan Shim. He went above and beyond like no other person I had ever dealt with. He was so helpful and really looked out for my well being as I am 87 years old. I would recommend him to everyone! read more

I did call and left many messages about how I was unhappy and not one person helped me, but gave me the run around.