On Feb 19, I brought in my 2017 Honda Fit for an oil change and replacements of both the cabin filter and engine air filter. Initially, there were several issues with the quality of work performed on the cabin air filter. On Feb 20, I expressed my concerns, surprise and dissatisfaction. The service advisor Steven worked with the Service Manager Gregory Andrews to ultimately rectify the problem of the cabin air filter and blower motor. While I was disappointed that the issues occurred in the first place, and I had to make a third trip on Feb 21 (so they could order & receive the part) I greatly appreciate that the service manager stepped in and ultimately resolved the problem. Mr. Andrews was understanding, patient and the repairs were completed in less than an hour. He listened carefully to legitimate concerns I had regarding the brusque, rushed way my car and myself were handled. I requested a specific mechanic to do the repairs, which he gladly fulfilled. In the end, the repairs were corrected and the situation was handled professionally. Although my experience began on a frustrating note, I am grateful that the manager took responsibility and made sure everything was fixed properly. I hope future customers receive the same level of follow-through from management if any issues arise. read more

This was my first time coming in for a oil change at this location and let me tell you the workers here get the job done I was in and out for a oil change my service advisor was Daiberth my appointment was for 9:00Am I there around 7:50Am got my car check in, by 8:43Am I was done i got a text message saying car ready i was amazed about the time I will be coming back here again Mr.Maddox was awesome they service is great i recommend millennium Honda One more thing if you looking too buy a Honda car,suv they have so many ones they have a variety of different colors of suvs,car too choose from right across the street from the service department read more

Millennium Honda - Oil change - Auto Repair Near Me - Hempstead, New York

Unethical and Unprofessional is being generous. But don't believe my story, experience the insulting behaviour firsthand. Dealer texted me at 3:30 to re-confirm my 5:30 appointment to test drive and purchase a specific car that we had discussed that I wanted to drive home same day, with pre-arranged financing. I arrived at 5:30 to be told "sorry the car is sold". I could see my appointment on the salesman's computer screen and dealer's note that they had contacted me to reconfirm the appointment. I spoke to the Buyer (sitting in the car about to drive it home) who said he had been at the dealership since 1:30 PM buying the car. Meanwhile the multi-millionaire owner of these dealerships, John Stallupi, is literally out on his yachts, and couldn't care less about his customers miserable experiences at his dealership as they rack up 1 star reviews, see BBB for yourself. read more

Made an appointment to have a state inspection . Some of the rudest people are employed here . This will be my last visit to The Hempstead location.Was told it will take 2.5 or more hours for this to be done. The service manager Greg Andrew's is the only pleasant person here. read more

just called this dealer regarding service for my Honda accord. They keep you waiting a long time nobody seems to care or pickup the phone. read more

zero customer service, zero contact. Flat out lies about repair time and no contact. Impossible to get someone on the phone. DO NOT GO TO THIS DEALER read more

Ask for Davaughn ! Why? Because the last thing you want is someone who can't answer your questions when you're going to be making a multi-thousand dollar purchase. That should be enough said. Having said that, there are other reasons you should choose this dealership. For starters, the hospitality is phenomenal. My sales rep was warm, welcoming, and felt like family. He encouraged us to not compromise on what we wanted and honestly, that is some SOUND advice because by the second day after leaving the dealership, I was so pleased that I did not choose to cheap out on my comfort. No matter what you choose to see at the dealership, you can trust Davaughn to take care of your needs and his manager Mauricio was just as delightful. I look forward to growing my relationship with Millenium Honda as time progresses. read more

Literally the worst customer service ever. Something they kept incentivizing when buying the car is the free express car washes and twice I've been there now and both times they claim the express wash is broken. Also, things in my car are constantly breaking, the transmission and brakes are constantly having issues. Do not go to this dealer? read more

Writing an update on my review. I've had my car for a couple of months now, and the transmission just felt rough. This whole time i thought it was a a software issue. I booked at a different dealership to get some work done, and low and behold, the fluids were NEVER CHANGED for the the Diff and transmission! At no point was any inspection done on this car! After getting the fluids changed, the car feels good now. I will never buy a car from this dealership ever again! read more

No good I got a car and my first service no parts , That's bullshit, Now I have to drive defective Vehicles . 00000~*

STAY AWAY FROM THIS PLACE AT ALL COST! I had the displeasure of dealing with the front desk secretaries Orlando and Robert. Walking in was like interrupting a high school gossip session. They looked up like, "Ugh, a customer? During business hours? Weird." Zero urgency. Zero professionalism. Just two grown men doing the bare minimum and somehow still falling short. Robert damn near moaned when he found the loophole to void my warranty. And when that happened? Orlando couldn't hold his giggles. Full-on giddy. Like kids who found a dirty magazine in the woods. It was gross. High school behavior from two grown men with hairlines that say otherwise. Orlando especially--this guy is Review famous, and not in a good way. He's like the dealership's mascot for mediocrity. Read the reviews. People have been complaining about him for years, and somehow he's still here. Either management's asleep or they just hate customers. In short I walk-in get ignored, Robert moans and Orlando couldn't hold his girly giggles. I refuse to give this establishment any of my business. read more

Would not recommend Millennium Honda due to the markups by this dealership. We decided to check this Honda out as we have purchased from Millennium Toyota in the past. We worked with Rodolfo, who was very kind, and help us with learning about the current models and features. My family has owned honda's for 30 + years so we love the reliability of the cars. My sister was interested in the 2024 HRV vs accord. When it came time for Rodolfo to speak with his manager, you could hear how rude he was from afar. He came back with a markup of 5K on the Honda accord and the HRV - which is crazy. The sales tactic of this is the market is old and we're 4 years from the initial pandemic and markups. We thanked Rodolfo for his time but we knew that we weren't going to paying that much of a markup. Rodolfo kindly followed up to see if there was anyway to make the sale however after the atmosphere of Millennium Honda - we decided not to return and try to lower the price. We ended up having a better experience and got a better deal at Hillside Honda. read more

The test drive was normal the treatment after was terrible, I gave the sales person my drivers license as soon as I sat down with him he kept it for 5 minutes until I asked for it back. After the test drive drive I asked about the cash price that's when an argument started because he wanted my license again, he said he couldn't get me a price without my drivers license. I asked to speak with the manager who was more contentious than the sales person who lied to him and said I refused to give him the drivers license. The manager told me lower my already low voice, I promptly thanked him for the test drive and ran out of thier as fast as I could. I didn't get the car. Mind you I was told by the salesperson that I would have to pay well over sticker but he wasn't going to tell me how much more with a second look at my license read more

As soon as we walked into the dealership we were treated like family. Everybody was courteous and helpful. Special thanks to Jose Villota and General Sales Manager Mauricio for all their help getting us into a new Passport Trail Sport Overall great experience. Thanks again. Joe and Patti Merlino read more

Would not be returning or buying from them. I arrived to the site and was greeted in the front. had to wait for Dan to come to the front. Went into the office and no documents or pricing was shown as far as the breakdown of the car. the gentlemen said " I have a car for you " without me even knowing the price or the price being brought to my knowledge. I have yet to be refunded my down payment on the car and will be contacting my lawyer. read more

New Honda owner here. Already got a nail in my tire 4 weeks in (perks of new york commuting lol) and some noise issues with my window. Made an appointment for 9am. Stood waiting online for about 15 min, nothing crazy for a saturday. The persons name helping me was Daiberth. I knew it was a Saturday and prob busy so I had a ride pick me up, bc wait times are prob 3 or more hours. Called around 12:30 to check in Daiberth said it would be ready in 15 min. He was right. They fixed the tire but said nothing was wrong with my window. When i picked it up I showed Daiberth the video i took of the noisy window especially when it rained. He took it through the car wash for free to double check the window problem. Technician put grease and fixed the rubber pieces and problem solved. Overall it was a nice experience for a first time Honda buyer! When I come back again I will make sure to request Daiberth to assist me. read more

Jose abreu was an absolutely amazing sales rep he guided me and my sister thru the cars and what was at our best interest , it felt like we were talking to a family member more than a salesperson it was our 3rd time giving this dealership and shot since the last two sales rep were just blantly rude and just tried to upsell us beyond our needs this young man did his job more than perfect gave us the car we needed and wanted and also created a beautiful relationship with this store and this sales rep thank you Jose abreu and the team at Millenium honda we are extremely ecstatic read more

Outstanding service... if by 'outstanding' you mean entirely absent. The staff truly surprised me--with their ability to ignore customers and deliver the bare minimum. If you're looking for an unforgettable experience (for all the wrong reasons), this is the place for you! read more

The service dept. @ this dealership has thee WORST customer service ever! First off, you can be the 3rd car in line for an oil change and still have to wait 2hrs for your car. The 2nd issue is that the service advisors are extremely unprofessional and inconsiderate of customers' time. My advisor Paul walked past me 4 times while i was waiting for my car, but he decided to send me a text message to tell that my vehicle was ready. Mind you, i had a new phone number and did not get the text..he should've simply come to me and inform me that my car was ready. The waiting area is literally 5 foot steps away from where the advisors sit. If i didn't walk over to him to get an update who knows how much longer i would've been waiting unnecessarily! The 3rd issue is the RUDE, loud mouth cashier! (Older caucasian woman) i was told that her name is Vita..my visit was 7am on a Thursday.. Either way, She is just nasty, snippy and does not speak to customers with courtesy or respect. In addition, while you wait for your vehicle you can hear her loudly complaining about her personal problems to co-workers and using profanity! This place is a DUMP! Stay away from this place if you don't want your time wasted and your day ruined! Take your vehicle elsewhere!! read more

If I could leave no stars I would. I had to deal with them bc of a recall, so I couldn't just go to my mechanic. WORST CUSTOMER SERVICE EVER! read more

I really don't know how company is dealing with Manger. He is so rude he doesn't have manners to talk with customers. Carlos is better than manager. I hope company pays attention on that kind of manger. I wish company change manager or teach him some manner and respect towards the customers, otherwise company will loose customers. We went to buy two cars together. And he show some nasty attitude. I wish I could pay attention to reviews before entering to the piece of shit. Just bcoz of manger. Everyone else is good. read more

Zero star if I could- even one star is too much. Kkb instant offer scam. Insisted to bring car in for appraisal and was given a ridiculous insulting low offer. Wasted my time and gas going here- they could have told us the price over the phone but insisted for us to come to dealership. They only took pictures, ran the VIN for car history which I could have easily sent them via email. Stupid idiots. read more

1. Irresponsible Job: - During the visit for an oil change, the mechanics were irresponsible and disrespectful as there was a footprint on the front passenger seat. I'm positive the print was not present before I dropped my car off to them because it's a new car hence I take very good care of it. The image is attached to this comment.  2. Car wash not working: - After the job was done, I needed the car cleaned from the outside and the washing was included in my car plan, which was also the best day for their car wash machine to break down and not work, which is negligent and sloppy from their end. 3. The driving settings (side mirrors, rear-view mirror, seat alignment) were not set back the way it was. Like, I gave you the car one way, give me back the car the same way. 4. There were a lot of inconveniences to get small tasks completed, as I only had an oil change job, and I came in the morning to be first in line for the service. The job took 2-3 hours to complete as I was sitting in the waiting room. Don't try to wait it out by sitting at this location. read more

Millennium Honda - A dirty foot print on the front passenger seat - Auto Repair Near Me - Hempstead, New York

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Very intimidating and rude. They force you to come down to the dealership and won't even answer the questions clearly over the phone. Their attitude was like they are and kings and I am some kind of peasant. I would never recommend them! read more

Almost four hours for an oil change is ridiculous. Appointments mean nothing. I had an appointment for 10:00 and by 2:00 my car had still not been serviced so I left. Will not be returning. read more

I mean based on the other feedbacks below it seems to be it is a typical feedback for honda millennium and that the business and as for customer service and care it's just going downhill read more

Very helpful. Had my father's birthday party there and the brought cake and desserts. Overall 10/10

Home of the 6 hour free oil change Never again I will pay the 90 dollars at jiffy lube to wait 20 mins not 6 hours Your service department is a disgrace and your service advisors are crooks adding unnecessary services to women and elderly customers thst know about cars and services I witness a scum service advisor sell a 350 tire to an elderly woman when the same exact accord tire costs 175 at Mavis They destroyed my 2018 accord braking system thst cost 3k to fix and I will not even come within an inch of the service department with my 21 accord sport blue No no no no no read more

It's going to be a month now that I have been trying to get in touch with a service manager at Millennium Honda! Luckily my vehicle doesn't have any major problems, I would be in trouble! And, watch out for those sneaky credit card fees of 3% on your bill total, they don't tell you anything on the phone about the credit card fees, nor do they post a notice on their website in advance. You will only find out when you see a small sign before checkout, when you're ready to pay. They don't accept checks as an alternative to avoid the service charges, only payments with cash or debit will not have any fees added. I feel like there's a lack of communication , you get the runaround and they add all these charges after the fact, at the last minute when it's time to pay! Oh yes, the manager is always off that day or at lunch according to the phone representative. Honda cars are reliable, services not so much :( read more

This dealership used a bait-and-switch tactic to get me to buy a car. A few years ago, I purchased a used car from them, and two days later, I discovered an issue with the tires. When I called to explain, the representative told me the tires weren't covered under warranty, even though the salesman had assured me the car was under a six-month warranty that included the tires. They refused to honor the warranty, and I ended up spending several hundred dollars to replace all four tires and a valve. Worst dealership ever! read more

I walked into the dealership last weekend with no intention of buying a car . I was approached by Francisco Abreu who welcomed my family and myself into the dealership. He listened to all of my requests and helped me find a car that was suitable for my needs as well as within my budget . Francisco worked with my family and I to explain an estimated price of the vehicle I was interested in and he even gave me idea of the payments I was going to receive. Francisco was attentive, respectful and most of all he listened to what I wanted instead of trying to sell me on something expensive. He's the best sales representative I have ever encountered and I would definitely do business with him again. The finance representative that worked with me to get my car is named Warrell Wilson. Warrell was accommodating and kept me up to date with all of the details when it came to organizing my insurance binder before purchasing my car . Warrell checked in with me and was available to take my calls/ emails. Warrell didn't over charge me and there weren't any hidden fees on my contract . Warrell broke down the pricing of my car , my monthly payments and he explained my Honda care package to me. Warrell was absolutely amazing to me and my family and we are grateful for all of his assistance. Both Francisco and Warrell made my experience of buying my first car amazing. On Sunday I stopped by Millennium Honda to possibly find a car I was interested in and a week later I was driving off the lot with my new car . Everyone I encountered at this dealership was kind hearted and respectful. If I ever need to buy another car , Millennium Honda is where I will be going . read more

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Would give this place zero stars if I could. Came here for two separate occasions an oil change and a car inspection/wheel lock removal. Both times had extremely long wait times around 2-3+ hours. For the car inspection/wheel lock removal I had an appointment and was told it would take 1.5h so I decided to wait. The total time ended up being 3h+ and I saw people who came in after me leave before me. Had to find the service advisor after around 2h to follow up and was told my car wasn't ready. Around 3h+ they told me the inspection was completed and they hadn't even removed the wheel locks. At that point, I very upset that after 3h they didn't finish the two things I had requested. I told them I didn't want the wheel locks removed anymore and the service advisor tried to convince me otherwise. As a consumer I have the right to make the final say as to how I spend my money and I didn't want to spend anymore of my money at a place with terrible service. I will not be a returning customer. read more

One of these statements is true and one is false. 1. Millennium Honda is a respectable and friendly place to obtain a car. 2. Millennium Honda sells Millennium Falcons. You can probably figure out which is which (obviously Han Solo shops here). In all seriousness, Millennium Honda does well in making the customer happy. After leasing my second car here today and spending many mornings amidst the maintenance center for oil changes, I figured a review was in order. There's no surprise that looking through MH's Yelp page will lead you to find a ton of one-star reviews. It feels like car dealers are destined for some backlash, but for my experiences here, things were smooth. The first lease (three years prior) was super easy and employees were quite friendly. This second time around gave way to many of the same things. Justin, the salesperson who assisted us, quickly gave me a glance at the car selections and helped in choosing my new Aegean Blue Honda Civic. The deal was around what we wanted (albeit a tad higher) and that portion of the day didn't take too long (no real back and forth wheeling and dealing). All the paperwork and this whole process took the time it often takes when leasing or buying a vehicle, but the waiting area was comfortable enough to tough it out. Four hours later, I walked (well, drove) out with a nice new car. Before today, as previously mentioned, I had come to Honda for oil changes. This was something thrown into the package of my last lease and so I would exclusively make the trip to Millennium Honda even though it often meant getting up before the roosters crow so I wouldn't have a long wait at the dealer. Things were mostly on a first come first serve basis so get here early or expect to wait (most interactions took a little more than an hour, but who knows how long if I didn't arrive as early as I did). I will say I was never haggled about getting other car items checked and I definitely enjoy that as I've had that annoyance happen in the past at other dealers. Not at Millennium Honda. Much appreciated! Overall, Millennium Honda is a personable place to purchase or lease an automobile. Is it perfect? I'm not sure what dealership is, but MH doesn't seem to mess around too much and gets to the bottom of things as you would hope any dealership would. Barring any major changes, I'll probably continue to lease from here (especially if they actually do start selling Millennium Falcons). read more

Millennium Honda - Let's see how long this takes... - Auto Repair Near Me - Hempstead, New York

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This place is a joke. I made an appointment for 9:30 for a TPMS light and 3 hours later, I'm told because I have the wheel and tire package, the department that handles authorization is closed. They can't fix my tire without authorization. The staff is rude and unprofessional. I'll never ever come here again. read more

I'm here right now waiting for an oil change, the service is horrible the attendant when she received the car had a most horrible attitud and they tell you is onle few minutes I'm here over 2hours the service stinks and problably will be the last oil change here rater pay extra somewhere else, they send you an email with discounts and they don't honored, they look at you like you have 3 heads, very frustrated. read more

Brought my car in over a month ago over a recall, didn't have a car since. Still don't. I've had to Uber everywhere, and bought a bike to not spend so much on Ubers. Walked 5 miles to the dealership and back 3 times to ask for at least a loaner because they leave me on hold for two hours and then hang up with nobody answering. I to this day can't drive a car I'm paying insurance for read more

Beware of the sales person named Adeleke He tries to sell ma a Honda Accord and took 500.00 dollars from me just to hold the car and said it will be returned if I don't take the car or put towards the payment of the car if I buy it.. The money was money was removed out the bank the next day I decided not to get there car Adeleke told me i will be receiving the money back on the card and it been 2 months now he is not returning calls or picking up No one seems to know where the money went. Very dishonest people working at this location read more

Millennium Honda - Salesman who took my money and did not refund it yet "Adeleke" - Auto Repair Near Me - Hempstead, New York

Stay away form this dealership. Overpriced and scams to get as much out of you and as for the finance department they are the worst . Overprice Honda CRV by almost $4000 and was unaware until my wife sign . When I call the salesperson he said Market price but never was discussed pay $8000 towards all dealership fees and down payment and yet they told me that the first month was not included . Since when does this happen .. I strongly advice to stay away from this dealership . They do thin backwards . they gave you a quote without even running your credit . then finance takes over and rip you off for all they can get read more

If you're thinking about doing it. Don't. 1 out of 100. Would not recommend. Anything about this Honda. A couple of years ago I came here for service for a Honda Oddessey it came out looking like it had been smacked with a hammer 4 times on the side.... Of course it "wasn't them" who did it. But let me tell you about my most recent experience. I came in there to purchase a car, because I NEED a new car. So I had every intention on purchasing one. The sales people are very nice but that's likely to cover up all the shady sh*t they've got going. The sales person I had was extremely nice, not very knowledgeable as he was newer and had to ask his manager everything which was fine with me. Whatever. They make you sit around and wait FOREVER! When you have someone who is ready to purchase a car has cash and good credit, don't make them wait. ‍ that's poor business etiquette. Anyway, i was in there no lie 4 hours mostly waiting. I had my 6 year old with me, and he was getting antsy, I was hungry, it got to the point where im just like can you just give me the car so I can go. Which is what they want. So finally the sales manager comes out with a "deal" which he didn't clearly explain. But whatever that's what buyers orders are for, which I never received my copy which I ran out the door because I was irritated. And when I was leaving he made a joke "lunch on you!" Which didn't sit right with me. So later I call asking about the deal and the buyers order and when the car would be coming in etc. nobody can give me answers just like nobody gave me straight answers the first day I was in there. Did that a couple of times.. no answers.... So I brought my husband who used to be a car salesman up there with me to find out what was going on and to get my deposit money back because I was overly done with the unprofessionalism. He found out that they were putting my in a lease which was a part of the conversation if it made sense but $30k over three years when the car is $38k MSRP doesn't make sense. And then in selling me the car they were trying to stick me with $10k MORE than MSRP. Which is why they weren't being straight up. So I get to speak with the head manager or whatever and I told him like "yo, you guys are trying to make me pay $10k more" he says "No, we would never, I wrote your deal myself" so I say "okay where's the buyers order I'll show you" so he goes to get it and guuueeesss what it says?!?! I understand being over sticker price this market is terrible right now.... But umm.... A whole $10k? Bro, no wonder y'all wouldn't be straight up SHADY! Then the guy tells me he'll put my refund in it'll be in my account on the following Tuesday, I waited until the following Friday, still no refund, so I call that Friday and he says "ohhh I put it in" my money was back in my account that following Monday. Never again. What's even crazier is that after I got my refund back, suddenly my credit is shot gunned out to all these different banks and I have a million banks running my credit. WHY?! I know what bank I'm going through MY BANK!!!! there was no reason for my credit to be ran by any banks. Just shady, they tried to hurt me so I couldn't go buy from somewhere else. read more

Recall for a fuel pump and I have been here since 7:00 am and after 6 hours they haven't done anything at all yet. Not even my oil change. Absolutely ridiculous. Absolutely no planning or consideration of peoples time. No communication at all. Very poor scheduling. Seems like there is no actual thought that goes into making an appointment. HORRIBLE service center. read more