Just picked up my beautiful 2026 Sportage X-Line Hybrid in Heritage Blue. After much research I…read morethink this is a realiabke car with a great warranty. An important part of me selecting this car was the help, patience and expertise of my salesman, Claudio Perez. About 2 months ago I was thinking of getting a Kia Carnival. As soon as I asked Claudio about the car he said go, take it for a ride. No heavy sales pressure just letting me see what I thought. After going through the numbers and coming to the conclusion I did not need that big of a car I told Claudio I was not interested. Still needing another car I began researching the Sportage. After letting Claudio know I was going to stop by to see it he immediately had the car in the front of the lot for me to look at. I had test drove it a month before but he insisted I test drive it again to make sure it was what wanted. When it finally got down to the nitty gritty of $, Claudio was fair, patient and gave me a good deal. I ended up with more options than I expected at a price I was comfortable with. The day I had to pick up the car Claudio could not have been more helpful. With a few glitches in the day we didn't get there till 45 minutes before closing. Then there were some paperwork problems on my end. Through it all Claudio had a smile on his face and kept reassuring me not to worry, all is fine. After the business end of everything was completed, well after closing time, Claudio spent another 1/2 hour going over the car. Thank you Claudio for making my car purchase a very pleasant experience.

Untruthful. Typical Car Salesman and Service Dept. Service…read moreCenter tried to take me for a Catalytic Converter @ $6.000.00 for 2017 Sportage. When it turn out to be (2) Oxygen Sensors $900. local mechanic. Also brought this car used from KARP and they NEVER REGISTERED MY USED CAR EXTENDED WARRANTY WITH THE KIA CORPORATION. When asked about it for the Oil Consumption Issue they I DO NOT HAVE A WARRANTY ON THE POWER TRAIN.

We were trying to trade in a lease at dealership and they didn't want to give us the value. We…read morechecked out several companies. Carnation gave us the best price. It was a super easy and simple process. It took all of two days and my car was gone. They came and inspected car. The next day they picked it up at my job, super convenient. With check in hand headed to the bank... it cleared :)

Complete waste of time. Makes offer goes back on it. Makes another, a time for drop off and last…read moreminute goes back on it. Shady practice do not waste your time.

I was looking for a new Pick up truck to replace my Ford 150, I met Seth, and just for giggles,…read moretold him I wanted a Denali with 8' bed, full size cab, with all the bells and whistles, and black on black. Well within 45 minutes I was signing the papers way below what I thought I would be paying, in fact with the savings I added a 3k option and got the 6.2 liter engine. Im in love with my truck, and to boot, I brought it in on a Saturday to see if they would do an oil change, 12pm. Not only did they do the oil change but found that an electrical device that controls my air pressure monitor and remote start was faulty, the part was not in stock. They asked me if I wanted to keep the truck or leave it, I opted to leave and they got me into a rental. The car was finished on Tuesday eve. The dealership and shop is a lil dated but was told a brand new facility is in the works too!!!! See my man Seth and say, Jay the Plumber sent you

Once again, I brought my car in for scheduled service. From checking in to picking up the car, the…read moreprocess was flawless. The car was ready when promised, and the service was performed in a professional manner. I am in the market for a new car and I would I'm definitely going to stop by and test drive a Terrain in the near future.

OUTSTANDING! The price, the professionalism and the response time were all above expectations…read more This is my six lease through a broker, but my first with Crossroads and it was far superior then past experiences .

Yesterday, Crossroads Auto Leasing delivered my new Subaru Outback to me. The entire process was so…read moremuch easier than going to a car dealership and the price just can't be beat! I highly recommend Jeff Alvarado because his personal service also can't be beat!

Love bringing my car here for the upkeep services. The people are amazing and the weight is not…read moresuper long. Also, I always get some type of discount or deal on changing my oil and filter with them.

I am extremely disappointed by the experience my husband and I had at Nissan of Rockville Centre…read morethis evening with Jamie and Richard. My family and I I have been loyal Nissan customers for over 20 years, owning or leasing an Altima, a Rogue, and currently a Murano. My husband and I walked into this dealership fully prepared to turn in our current Murano and leave with a new Nissan lease. Instead, we left feeling disrespected, uncomfortable, and completely turned off by the way we were treated. We previously worked with a broker who secured a great deal on our current Murano, but this time we decided to give the dealership our business directly. We were upfront about the offer our broker had provided and simply wanted to see whether the dealership could offer us a better deal. After Jamie "ran the numbers," we were repeatedly asked to provide a credit card before receiving the dealership's offer, and only will we be provided numbers if we commit to leaving with the car today, supposedly to demonstrate that we were serious about purchasing. I made it clear that I was uncomfortable handing over my credit card simply to hear their pricing. We were physically sitting in the dealership, with our current leased Nissan outside, ready to make a deal that evening. I'm not sure how much more serious we could have been. After I refused to provide my card, Jamie presented an offer that essentially matched what our broker had already given us. We asked whether there was any room to do better, which I would consider a completely normal part of negotiating a car lease. That is when the entire interaction changed. Jamie became increasingly aggressive about asking us exactly what numbers we wanted, so we provided them. A manager, Richard, then came over with Jamie and spoke to us in a manner that I found abrasive, condescending, and completely unnecessary. At one point, while discussing the numbers, Richard told us that we should just ask our broker and remarked that "it's simple math." There is a way to tell a customer that you cannot meet their desired price without speaking down to them. At that point, my husband contacted our broker from the dealership. Our broker was able to offer us the same lower pricing we were trying to negotiate; without demanding a credit card upfront, without making us uncomfortable, and without treating us disrespectfully. That is what makes this experience so frustrating. This should have been an incredibly easy sale. We walked in as longtime Nissan customers, already driving a Nissan, ready to sign another lease. We weren't asking for anything unreasonable - we were simply negotiating a price. Instead, Nissan of Rockville Centre lost the sale and potentially a customer who has remained loyal to the Nissan brand for more than two decades. I left genuinely distraught by how we were treated. No customer should be made to feel belittled or uncomfortable simply for trying to negotiate the price of a vehicle. We will happily return to our broker, and this experience was an unfortunate lesson in exactly how to lose a customer.

I've had my car detailed elsewhere and while I was never blown away, I was satisfied that my…read morebasically clean car was a bit cleaner. After today's service with Mack, I'll never go anywhere else. My car, while not old, looks brand new and is cleaner than I ever thought it could be. He took his time with every single detail and it was well worth the wait which he gave an estimated 4-5 hour time frame and pretty much held true to it. You can tell from first meeting him when he goes over your car with you all the way through the final look over when he asks you to be his second pair of eyes if he missed anything that he takes such pride in the work he does and it truly shows. I'm BEYOND impressed and pleased and will be a faithful customer as long as he's in business.

Mack did a most excellent job on my Jeep and these pixs are from 3days later. He steamed my engine…read morecompartment : it sparkles and looks factory new. I always have a detail once a year because my car sleeps outside year round but never by this outfit. The interior looks and smells great but not too overpowering of a scent. The cargo area came out much better than i thought, even down to the little metal strips that he polished. Never experienced that. Greater attention to detail than expected. Prices are reasonable and his space is clean and neat. It's a quick 3min walk from the avenue street he's on, to the main street in Oceanside where there are many places to eat and shop if waiting for your car. I spend the time at the library just a one minute walk off the main street. Will frequent again. Kudos, awesome job!

Wanted to thank Mike (service advisor) and Ronald (mechanic) for properly diagnosing what was wrong…read morewith my car and going above and beyond to fix it quickly and correctly. Appreciate all they did to be transparent and make my experience with Karp a good one.

Let me start by saying the salesperson was solid. Helpful, communicative, no issues there…read more This review is entirely about Karp Volvo's quality standards -- or complete lack thereof. I wanted a specific build with specific features. When I arrived to take delivery, the car that was supposed to be new looked like it had been through a rough winter as a loaner. Scuffs and microscratches all over the exterior. Moderate paint chips and scratches. The windshield had dark scratch marks -- the kind you see from ice and snow scrapers. The metal trim on the steering wheel had deep dents. Tire pressure? Low. Nobody checked. The interior was somehow worse. Dirt marks on the seats. The trunk storage area had dirt and dried mud drips all over it. Nothing had been cleaned or prepped for delivery. They told me a pre-delivery inspection had been completed, turns out that was back in September. When I asked them to cover detailing or scratch repair, they offered to knock $100 off the price. One hundred dollars. On a new car that needed paint correction and a full detail. Then came the pièce de résistance: their "on-site detailing." Two guys in dirty clothes, working out of the underground garage with abrasive brushes and cheap wash products. No professional equipment. No care taken to protect the interior, the seats and floor mats weren't covered, so every time they leaned in, their dirty clothes and hands were just adding to the problem. This place cuts costs on everything. There is no quality control, no pride in the product being handed to customers. I came here only because they had the one configuration I wanted. I should have waited. Don't make the same mistake.

I've visited other dealerships as I do when leasing vehicles. I always want to protect myself and…read moremake sure I'm getting the best deal. After stepping foot into your dealership and meeting Seth I knew my search was over. I will only deal with Seth with my future purchases/leases. I feel he has my best interests in mind and I feel protected. He is the reason why I leased from your dealership. I've been leasing cars for over 15yrs and this was the best experience yet.

Loving the newly renovated car wash at this location…read more Pricing is still good and they are even offering packages for unlimited washes. Also loving the new contactless payment via credit/debit card at an exterior screen where you pick what you want exterior and interior package wise. More a la cart, Nice! Simply select, pay and stay in your car the whole time through. Not to mention no need to stop for the towel dry, for at the end there are heat driers. Reminded me of being a kid in the back of my mother's car, but this time as the driver I get the front row seat view.

So fun. You drive through with your car. Such a great retro experience. New equipment. Friendly,…read morehard working staff. Cleaned my car inside out even removing my mats. You can join their club and get unlimited washes each month. While I was waiting I saw many Uber and Lyft drivers cleaning out their cars. The place was busy. I would definitely recommend this place. Can't wait to drive through with the kids.

All warranty was honored and repairs carried out. I am…read moreimpressed with the service. Thank you.

Let me be clear: the only reason this place gets 2 stars instead of 1 is because of Julian, who in…read moremy opinion is a good salesperson who did his best to help us. We came in seriously interested in purchasing one of the newer AMG models, but were told we could not test drive any of their AMGs due to concerns about depreciation from added mileage. That's frankly absurd in my opinion - this is a dealership selling high-performance vehicles, not a museum. I might understand that logic for something like a Ferrari or Rolls-Royce, but a Mercedes? You've got to be kidding me. We made it clear that we would not purchase any vehicle without test driving it. Their response was that a test drive would only be allowed if we first sat down to discuss pricing. When I asked how that would somehow prevent "depreciation", especially if we weren't even planning to buy that specific AMG anyway, they couldn't provide a coherent answer. It came across as a weak excuse to control the sales process rather than a legitimate policy. For comparison, the Mercedes dealership in Bayside, Queens had no issue allowing AMG test drives, so this is clearly not a brand-wide policy, but rather a specific policy of this location. We then asked to speak with a manager to better understand the reasoning. The manager literally came out but chose to ignore us after standing behind us for a few minutes. To me, this level of disregard for serious potential buyers is completely unacceptable. If this is how they treat customers before a sale, I can only imagine what happens afterward. I would strongly recommend taking your business elsewhere if you're looking for a professional, transparent, and respectful car-buying experience.