no good customer service at all. The manager spoke to my niece very rude . My niece asked her how much longer for her drink after waiting 35min . Manager said idk idk if you ask me it is going to take longer . I confronted her and told her it doesnt matter how busy you are dont be rude. Customer service needs to improve. Not coming back read more

This review is solely based on our interaction with the workers and their service. I will say the drink itself is good. I like Milk Tea Lab, they have good drinks with a good variety to their menu. However, at this location, my bf and I did not have a good experience. The staff was not friendly or welcoming. When it came to getting our drink they handed it to us and as we walked to our car my bf held the drink at the top and it kinda pinched together as he put it into the cup holder. That's when we realized the plastic seal didn't fully seal all around the cup. There was a couple of openings which resulted in our drink to spill out. My bf went back in and asked to have it resealed. We already lost a portion of our drink as it spilled out and the worker there did not even apologize or anything. Just took the drink, resealed it and handed it back. It was like they were mute. It was strange and off putting. Definitely won't return to this location, solely based off the service and attitude of the staff. read more

Amazing staff ! They redecorated and had such a fun environment with decorations and lights ! The woman who helped me was so sweet and gave me some snacks and coupons for the next time. I will definitely be coming back ! they had such a fun menu too ! read more

Milk Tea Lab - Bubble Tea Near Me - Concord, California

This was such a great experience for my kids to try milk tea for the first time. The owner was so sweet and kind. She walked us through all of the options (which was helpful because my kids didn't know what to get)! There's a lot of variety and possible combos to chose from, which was fun for them. Definitely will be back! read more

Milk Tea Lab - My son got the icy with mango stars and my daughter got the tonic with blue jelly hearts - Bubble Tea Near Me - Concord, California

Alien tonic is a bomb !! I am glad they open on Clayton road so I don't have to drive all the way to pleasant hill anymore !! read more

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Pros: The tea was delicious and the service was great and very helpful! They have fun add ons too. Cons: The music being customizable probably sounds like a good idea. But since the music could be adjusted by patrons, some teens were changing the songs they were blasting every few seconds - just long enough to dance for a snap. Music doesn't sound good that way live. Verdict: If you like terrible djs, go anytime. I'll personally give it another go at a different time of day. read more

Wow! What a nice addition to the shopping center and it's so close to my house compared to other boba shops so I would definitely become a regular here! The owner and the staff are all every nice and friendly and they know how to make good drinks and food!! I got the Cupid tonic and it's honestly so good with the blueberry heart jelly and the honey boba I really recommend it :) read more

Milk Tea Lab - Cupid Tonic !! - Bubble Tea Near Me - Concord, California

This is actually my first time download yelp and I found this new cute place open near my apartment. First time try mango lover and it have mango boba ? Kinda cool and refreshing , will be back with my girlfriend to try out the Cupid tonics later this week read more

Milk Tea Lab - Mango boba is good - Bubble Tea Near Me - Concord, California

This store does not disappoint! I ordered a mango green tea along with some popcorn chicken and the tea tastes very good and refreshing. As for the food, it was flavourful, light and crispy! The staff is super helpful and super friendly! Will definitely be coming back!! read more

Milk Tea Lab - Mango Green Tea at the Clayton Milk Tea Lab! - Bubble Tea Near Me - Concord, California

The people who work here have horrible attitudes. They make the experience not enjoyable, and they just sit around doing nothing and take their sweet time while people are standing at the counter waiting for service. read more

Been here twice, and will go back to try all their flavours!: - like that you can adjust the sweetness level: I like the 30% as I don't care if so much sugar - the small sized cup is very filling! - the menu is hard to look at, but the gal at the counter is always super helpful! - clean space - always ample parking as it's in the Lucky Supermarket area Drinks: - classic milk tea, add .50cents for boba: more milk flavour than tea flavor, but it satisfied my milk tea craving. Had regular ice level put in and it was satisfying. 3/5 - milk cow: sweetened milk with tons of grass jelly: of you're craving grass jelly, this is the one to get! 5/5 Service: Super nice, friendly, knowledgable staff. Willing to do what kind of drinks you want. Will be back to try more flavours! Glad it's so close to home and I don't have to drive so far down toward Todos Santos area for boba! read more

update: i love this place so much!! i've become a regular customer. the manager is so lovely to talk to. she decorates the store so cute! they have a lot of cute studio ghibli and sanrio items for sale and a few japanese snacks. it's always exciting to go in there!! come in for amazing boba or snacks or knick knacks. i did some christmas shopping when i went last time. such a sweet little shop & really friendly and workers it definitely improves my day every time i come in. read more

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Great service and amazing choices. I always leave happy every time I visit here. I wish they had pandan waffle. Please add to menu but keep up the great work. You had me at the amazing service you provide read more

The drinks and food are delicious and well-priced, the location is quiet and pretty, and the store itself is very cute. The workers are incredibly nice and I can't wait to go back! What are you waiting for? Go check it out! read more

My jasmine milk tea with boba took 15 minutes. I got 30% sweet, and it is so sweet I can't even drink it. For $4.89?! No thank you. Blech!!

This is my favorite boba tea shop. I like both locations, but I was excited when this one opened because it's far more convenient for me. The staff is always nice and helpful, the tea is good and has been made properly and the toppings are yummy too. If they'd just add cheese foam to the menu, I'd never visit any other place! read more

Halen , who works there was so sweet always welcome when ever I come for lunch break gave me free gogo drinks I love it definitely recommend this place all the drinks are delicious - kelly read more

Milk Tea Lab - Bubble Tea Near Me - Concord, California

Absolutely love this place! Whenever I come back home to visit my family here in concord I ALWAYS have to stop by (: and the staff is so sweet and kind! read more

I'm so happy that they opened one in Concord! I love their Pleasant Hill location. Prices and sizes are great comparing to other boba places in the area. Staff is so friendly and even handed us keychains for MTL's third year birthday! Quality is always great and I will definitely be visiting here regularly. read more

Love everything about this place! You can tailor almost all goods to your degree of savory seasonings, heat, sugar and ice ! And, they make real Taro Root Milk Tea! Love their friendly staff too!! Go to chill-lax! read more

Okay. Let's see. Where to begin. I've been to the pleasant Hill location because of their hours but was driving in this side of town so we decided to stop in. Didn't have high expectations because I didn't have a great experience at the other location, but wow that was a poor assumption. Josiah was extremely helpful and kind. Not to be judgemental but usually when the workers are young the service is horrible, but he was so nice! He took time to explain the menu to us and let us try some things before ordering to help us decide. Probably the best service I've gotten at any boba shop and I've been to a million lol. Okay not a million but a lot. He and the other worker, sorry didn't catch your name, were so helpful and friendly. Definitely inviting and he let us know he wanted to create more of a family vibe to make customers come back. It's working. Please come here and give them a try. You won't regret it! read more

I'm not usually a yelper as you can see, but I have to admit that information we post can be helpful. Anyway, we're so excited to welcome Milk Tea Lab to our neighborhood, a cute little place with yummy snacks, cool drinks, and board games for us to enjoy. In terms of flavor, we can't speak for all because everyone's preference is different. But our favorites so far is the Mango Lover, Honey Roasted Milk Tea, and my kids love those Tonic drinks. I love that we can adjust the sugar level to most drinks so we don't have to feel bad for in taking too much sugar . You know that means we'll be frequently coming. Staff are very friendly, my son is going to get his school permit when school starts and see if he can get a few hours of work here if they need ppl. They also do community events, fundraisers, and private catering! How cool, I will get them out for my sons school club! They have more locations so tell your friends and family! Check out their website milktealabs.com read more

SO GOOD! Brieon gave us samples and they were really delicious. We played cards against humanity and uno that were provided in their game cabinet. read more

Milk Tea Lab - interior - Bubble Tea Near Me - Concord, California

Definitely an upgrade from bambú. I got a taro milk tea and I'm so happy they used fresh taro! Not like other places that use powder. It was delicious! The staff were polite and performed great service. Happy concord got a milk tea place like this. read more

Praise be, I'm so glad that you guys are open till 2am. Every time i crave late night boba either after work or a night out with friends we always come here. Service is super nice and i love that you guys have games in the lobby to play with. Also a good spot to study because of the wifi and late hours for finals week! Also their items seem to be a much more bang for your buck. For example, the large size is HUGE. One time it took me two days to finish one! But I 100% recommend this place. read more

I'm sitting in front of Milk lab right now. Sign says open and customers just came out with takeout. Previous post saying it is closed is incorrect! read more

Don't get the BLACK FOREST MOCHA it tastes like burnt strawberries with nasty dollar store chocolates that are 20 years old! I can't believe I payed $6.50 FOR THIS!!!!!The rest of the drinks I ordered tasted decent but the lady that was taking our order had an attitude and wouldn't answer any of the questions I had about the drinks on the menu. Very disappointed read more

the lab wings are so good and the boba is great as well! personally my favorite is the mango 101. this place is so close to my house I can just run over and have a good time. read more

Milk Tea Lab - lab wings - Bubble Tea Near Me - Concord, California

I got a lychee greeb tea and it was amazing the customer service was friendly kind and smart they helped me figure out what drink I needed to get. I love boba and recommend this place if you want to get a nice quick drink or hang out with family or friends! read more

Milk Tea Lab - Bubble Tea Near Me - Concord, California

Good tea, terrible customer service. They sealed one of our drinks improperly and when we got to our car the seal just busted open and spilled our drink everywhere. The other drinks we bought were just fine. When I went in and asked to get it remade they said they wouldn't do it and we had to wait in line and pay for our drink again. Can you guys learn to seal your drinks properly instead of make your customers pay for your mistakes? Thanks for taking our money and giving us a faulty product. read more

Ordered a mlik tea here and the boba was way too sweet and it was heavy with syrup, the tea itself was ok, but the boba was overcooked and too sweet. Everything else was ok, would not come back here again. read more

writing this review isn't something i really wanted to do but i feel like it's only fair to let people know because i wouldn't want it to happen to anyone else. i am a huge fan of the pleasant hill milk tea lab and have been for the past few years and they have never disappointed me. i live around thirty minutes away but on DoorDash milk tea lab concord was available for delivery so i decided to treat myself and make a large order to surprise my family! i paid extra for additional topics on three of the drinks but ordered four drinks in total and an order of popcorn chicken and one of their lab fries. my order was confirmed quickly and this was on a Wednesday afternoon and they did not to seem busy. my order arrived and i was excited to surprise my family with their drinks but i noticed there was a whole drink missing and when i looked closer two of the drinks i ordered were also missing additional toppings i paid for. i immediately reported to DoorDash and they gave me a partial refund but I wasn't upset, it was just frustrating because my sister was the one who helped me choose everything for the surprise and she didn't even get her drink plus my drink and my dads were made wrong. i called milk tea lab to let them know and helen offered me a free drink to make up for it but i live far so i told her i don't think i could come that day but i would see if i could. i then went to enjoy my popcorn chicken and it was hard and brown. when i tried to bite into it it would almost not break about and then it was rubbery. even my dad who eats literally anything was wondering what happened to the chicken. i felt bad but i called again and let Helen know about the chicken and that I wouldn't be able to make it in for the free drink but thanked her and just wanted to let her know that there was another small problem. she immediately got defensive and cut me off while I was talking saying, "no. No. No. See I made that batch, I did it myself and I've been doing it for a while and nobody has complained so I don't know what you want me to say about the chicken. Have you had it before!? " I let her know I have had it and I'm not sure what happened I just wanted to let her know but she continued defending herself and her chicken skills and said if I didn't want to come in for my free drink today I could come in another time and kept talking but wouldn't listen so I hung up. I tried to be as kind as I could because I know working in the service industry can be frustrating but this was a deeply disappointing experience and a free drink and even a full refund would not be worth the disappointment this experience caused me. read more

Milk Tea Lab - Bubble Tea Near Me - Concord, California

Milk Tea Lab is really yummy! Their sizes are much bigger than other boba places, the staff is friendly, they have a good selection of snacks and their drinks are awesome!! It's also conveniently located next to our Kung Fu school. We love Milk Tea Lab! read more

I have attempted to try this place twice. Last Thursday 3/17 I came at 5 and the door was locked yet their sign said open until 6? The guy inside just looked at us and walked behind the curtain. I tried again today, we waited inside for 10 minutes, and no one came out. We could hear people in the back so we called out and nobody responded. Don't waste your time here. We went to T4 instead and were helped right away by friendly and helpful employees. read more

Solid drinks. Great fries. Too bad watermelon slush is only seasonal. Will be bummed when it's gone. Looking forward to trying their other foodies read more

We've gone to this boba place in the past, and it has delicious drinks. My entire family love the drinks and look forward to having boba treats on Saturdays. The owner is friendly and provides good customer service. However, we had a frustrating experience this Saturday. The business advertises its hours as closing at 7 pm. on Saturdays. We arrived before 7 at 6:25 pm. My niece and nephew were excited to get their boba treats. The place was still lighted and the young male cashier was on the phone. But when we started ordering, the cashier said the place was closed "early," because of a "low number of business" that day. We did not understand because we wanted to buy five drinks, which would have been a good sales transaction for the business. The cashier was adamant he was closing the store early and we left the store without getting any service. This experience was highly disappointing and not conducive to good customer service. We ended up going to the nearby Baskin Robbins, which consistently provides excellent service. I hope the Milk Tea Lab owner either changes this practice of closing early and turning existing customers away, or if this was an anomaly, to prevent this from happening again. This experience tended to sour our view of the business, which is a shame because we've liked coming to this place in the past. read more

Brieon went above and beyond with customer service! 9 of us came in and we were all indecisive with what to order so he made us a sample of Honey Roasted Milk Tea. He was also the only person working and he made all of our orders and got it to us fast! He also gave us another sample of Mango Lover before we all left! He is amazing! Love this place! We'll be coming back read more

Really good boba awesome service and great snacks definitely bEtter then most places I've been

Very terrible customer service! If you see Xander, might as well just go somewhere else. Very disrespectful worker, unprofessional too. My daughter ordered regular fries, and as well as rushing her Xander was also being rude to her friends as well. When my daughter came outside she saw that her fries had beef and pork in them and he gave her the menu item titled "Lab fries" instead. While it was a hassle and after a lot of arguments with the worker, and the manager them self, we received our fries but they ended up being incredibly salty and undercooked. Never recommending this place to anyone. read more

The people were very nice. She had a big smile and said "thank you very much" when she handed me my drink. I got the drink exactly how I wanted. Probably my go-to boba place. It is very clean and spacious. It is a perfect place to hang out with friends or family because they have board games and seating. It is definitely family friendly. I recommend trying this place out. read more