I used Door Dash for the first time, placed an order with Milano Pizza - pizza, garlic dip, small poutine. We've never ordered from Milano's before, first time customers, and I can assuredly say we will not be back. Very rude customer service! Our order arrived and unfortunately, the poutine was missing. I called Milano's right away, and they did nothing to fix the problem, nor were they even willing to! I was told too bad, it's Friday night and it's busy and you live to far away, take it up with Door Dash. Wow. So rude and unhelpful. I've had pizza places make mistakes or forget things occasionally over the years. Simple fix - offer to send it out right away or even better - just offer a credit under my name at Milano's for the next time I order. It keeps your customer happy, and it gives you a repeat customer, and likely more business. When I came back for the free poutine, I would've ordered another pizza. The poutine was $7.80, that's it!!! Should've been a simple fix. In these tough times, you should especially value your customer, and when it's over such a measly amount, why not make it right? How hard would it have been to offer me a credit rather than send me away without our full order and without any offer to make it right. Horrible, horrible customer service!!! I will not be back!!! read more