Purchased an Acura from them. Great customer service! Super nice and efficient from the moment I…read morearrived till I picked the car up the following day. The detailed it as a surprise to me! This small family owned business will get my business again!

Found this shady guy on Craigslist. After asking about a certain vehicle, they immediately asked me…read moreto come in without addressing my concerns. Conclusion: I did more research and.... They post there own fake reviews to make themselves look better. Looking at real customer reviews, who acutely have a "by" and is not blank, they all gave them one star. There Facebook page is the same thing. Avoid them by all means!!!

Good people who care and go out of their way when you need some extra help. They have helped me so…read moremany times when her needed a little extra time or car care.

Take great care of my car. Have all the service records from the previous owner so they always…read moreknow what needs to be done

8/12024 My vehicle started shaking when it reached 40 mph. I brought it into Glenway auto. They…read moresaid I needed new tires. More specifically they said tire was cupping. Some of the wires broke apparently in the tire. I did not believe that at first and I did not see any indication of any thing wrong with my tires, but I went along with what they said because they are the professionals. I picked my car up after the new tires were installed.. driving down harrison It had the same rattling at 40 mph. I called them irritated and said did you test drive this vehicle? They said they did which I dont believe. . long story short they said the problem is my drive train is worn out and I need a new one. they claim that two different problems were causing the vibration. the likelihood in my opinion of having two different issues causing the same problem is pretty much unbelievable the reality is they either misdiagnosed the problem or they are crooked. either way I don't want anything to do with them again. I bought four new tires at $862 which i believe were not needed. That they conveniently profited from.

What could possibly be worse than totaling your car? Probably death and severe injury but barring…read morethose things, and assuming you have your wits about you, I'd proffer to say that dealing with a towing company that isn't provided by AAA or your insurance company would be up there. J&M were called by the cops. I'm sure there's some sort of kickback worked out with Green Township but before I could grasp what was going on as I stood looking at the carnage of my totaled vehicle, the cops had called them. I wish I had called my insurance company to get a tow instead. The guy barely spoke a word to me the whole time. I was surprised that he hadn't asked me where I wanted my car towed to, at which point I found out J&M tows your vehicle to their lot and hands you a carbon copy receipt. Any other location would cost extra. The hours are not posted online, which is a great inconvenience. Their business phone number forwards to someone's cell phone and does not state the business hours. When you arrive to the lot, there is a fence that is the width of the dirt driveway down to the rest of the lot and the rest of the perimeter is enclosed by cars that have seen better days. Which means that it doesn't take a cat burglar to "break" in to the property. My car was clearly dropped off in the middle of the lot located down the dirt driveway. It was unlocked. Not that it mattered since the driver side window and the whole hatchback trunk window were all shattered, leaving it open to the elements. I'm not sure if I expected J&M to throw a tarp over the vehicle or at least drop it off under the tarp, but either way, my car could have easily been broken into, burgled, or subject to the random thunderstorms that have been plaguing the Cincinnati summer. I got to the lot after it was closed one day after work, right before a big storm rained down all around me AND INTO MY OPEN TRUNK AND ONTO ALL THE CONTENTS THEREWITHIN. I quickly grabbed as much of my stuff that I could into the backseat and covered the rest of my trunk with a beach towel that I had left in my car. When my boyfriend got to J&M's lot during their business hours, the lot was still locked up. So much for being open during business hours. Maybe they were out on a tow or whatever, but my boyfriend had to "break in" and move all my stuff from my car over to his, taking several trips up the hill. Some of my stuff was rain soaked, but at least it was all still there (I guess the West side isn't full of cat burglars) and the important things weren't rain soaked THANKS TO ME and no thanks to J&M. I guess trying to be nice and taking care of a car's contents after it's been towed isn't in the job description of a towing place, but I feel like the golden rule should definitely apply after someone just totaled their car. If nothing else, good karma would be nice?

Scheduled an appointment and showed up and Denny said he wrote me on the wrong day and offered a…read morerefund or reschedule after I got up at 7 am on a weekend to take the car there. He said he'd do it the following week and an outside detail. I made the mistake of going back. The carpets were half done, the cup holders and console remained dirty, the leather seats were the only thing decent. The interior of a sedan took him 5 hrs I told him to not do the outside I didn't have more time. I would not recommend going here, a hassle to make an appoint for poor poor job.

They did a great job with my car. Their staff is friendly and they were flexible when I had to…read morechange my appointment. They were efficient and accommodating as well. *they don't accept credit cards and make sure to call the day before to confirm you'll still make it to your appointment*

Waited 3 hours. Was told they were plugging my truck up to see what the code says. 3 hours!…read more Finally ask, since I was waiting with a 1 year old baby after my brakes started clamping down while driving. Told they didn't have the part it would be 750 and I'd have to come back. Noticed that my truck had been keyed from the front to the rear end. Trash!

This place is EXCELLENT!!! Definitely come here over the horrible glenway location. The customer…read moreservice here is DEFINITELY top notch. As far as my experience here I got a nail in my tire literally right before closing time. DAKOTA went out of her way to make sure she fit me in and had me back on the road even if it went past closing time! They always make sure the customer is happy !!... Glenway is rude and really dont care about the customer if they close soon then u have to wait !! And put u on hold for an insane amount of time... I will forever go to this location .. time and time again i am impressed with the customer service here!! ... thank you tire discounters on Harrison avenue, I will forever be a loyal customer here ... BUT DONT CHANGE !! Ha ha