One of the most racist establishments I've ever witnessed in CincinnatI. As a black woman I was…read moretreated poorly and I'm sure it was simply due to skin color. Unfriendly. Unprofessional. Treated as if a problem instead of offering assistance.

After the number of great reviews and recs I received for this shop, I was shocked at the customer…read moreservice. I called for info on a repair for my 16 yr olds car, I'm literally just trying to get another year out of the car, not put a new transmission in. My mechanic who I trust but doesn't do transmission work told me what to ask for and the error code it was giving. I wanted a very rough, loose estimate to see if it was worth it. Mike, the owner, told me that if I didn't want to replace the transmission that he would suggest getting a new car. I asked if he could just give me an estimate for the part I was told to replace. He said no, that I wasn't the shop for him, and to have an amazing day and hung up on me. When I called back to see if he was the owner, etc and asked why he couldn't help me, explain to me, etc he was very condescending and said some people just don't want to hear what they don't like. I 100% understand that the customer is not always right, I understand that not every business wants every customer, I would have understood if he asked to look at it first to confirm the diagnostics, I would have been fine with paying for that service but to be so rude from the get go was shocking. I also understand that in looking for transmission work I am paying for their skill as it is a specialty that I don't have, I'm sure there are few enough of them to where they can be picky but to be rude and hateful when I'm just trying to understand so I can weigh options is uncalled for. I will never call them again nor will I recommend them.

I couldn't recommend Gene and his work more if I wanted to. Gene is honest, quick and reasonable…read more You can look this man in the eyes and trust that the work is going to be done right and done well. My truck was sitting at another shop, I won't say names, and I had to call and ask them multiple times, essentially begging them, to just even look at it to tell me what was wrong with it. Gene camerecommended from someone else that I know and trust, and I sure am glad that I decided to have it taken there instead. He is on top of communication, quick with work and somebody that you absolutely want working on your vehicles. Thank you, Gene! You reinstilled my hope in honest mechanics.

From the owner: Specializing in: - Auto Transmission…read more- Auto Repair & Service

The owner, Jerry, is knowledgeable, his mechanics do great work, and the price/value relationship…read morewas fair. The repairs were done in a timely manner. I like that I finally found a auto repair shop that has good people owning and working there. Great job!

Finding Honest and knowledgeable staff that can fix anything from your daily driver to supercars is…read morevery hard to find, it's the real deal with very reasonable prices!

Responsive, Prompt & price reasonable when comparing to MB dealership. My car drive better and glad…read moreto have them service my car. Do recommend

Always great service and no pressure to buy. Any automotive service and of course tires. Never…read morefelt like they were trying to sell me something I do not want or need. Very friendly service without pressure. Small and very busy operation. Well worth the visit especially if you have ever felt another automotive business was taking advantage of you. You will find Brogan & Folz a refreshing change.

Brogan and Folz has been taking care of my vehicles for years. They have top notch mechanics do a…read moregreat job at a very fair price. Highly recommend them for everything from an oil change to major repairs.

I paid for a repair which they did not do. I was out of pocket over $500.00 dollars. I went back…read moreseveral times for the same issue and got blown off. Had to take my vehicle to the dealer and be charged AGAIN for what URBs was suppose to have fixed. Everyday I had more and more oil leaking from my car and had to add oil so I would not blow my motor. Went back and showed them the receipt from the dealer and work completed that they were supposed to have completed. Request a refund and was told the GM would contact me. Well I'm still waiting for the call! I will never go back and I will not refer or recommend anyone to use them. They just took my money and gave simple reason why I still had an oil leak.

I took my vehicle in to be service for an oil leak on 4/22/26. I had the engine oil pan gasket…read moreremoved so they could add a sealant for the engine oil pan gasket. I was charged over 444.00 plus I had to leave my vehicle, so I needed an Uber ride and a rental car in addition to the car repair. Well 3-4 visits after picking up my car and still having a major oil leak still, I had to end up taking my vehicle to the dealer! And I had to pay them to do what URBs claimed they had done. I took my vehicle back several times just to be lied to or blown off about the oil I was continually seeing from my car and having to add oil so I wouldn't blow my motor. I took the receipt to URBs and requested a refund and was told the GM would contact me. Well I am still waiting for the call. Don't waste your money or time going to the URBs location in Cheviot. So disappointed and upset.

Whatever you do, NEVER take your car to Jim's Auto Clinic on North Bend and Cheviot. I took it…read morethere because my A/C quit working, they quoted me 562.00, then called me back and it was 1700.00, then they called me back and it was 2200.00!! Apparently they replaced the entire system. When I went to pick it up yesterday, my battery was dead!! They jumped me, it was ok until today, but when I got off work out was dead again! I got jumped, but when I looked under the hood, the whole engine cover was off!! And to top it all off, MY A/C IS NOT WORKING!!! 2200.00 LATER!!!! I AM LIVID!!!!

Service was awesome. Staff were great. Never felt I was being taken for a ride. Even got offered a…read moreloaner while they had my truck. I won't hesitate to go back. Will definitely recommend them to others. They are now my mechanic of choice.

Excellent service and honest. My go to shop when it's beyond my skills or don't feel like doing it.read more

Laine's took my car in as promised, even though they were pretty busy with several other vehicles…read more I guess being in business for many years and a steady backlog of vehicles to service says a lot! Laine's figured out the issue with my vehicle, explained it well, and were very reasonable on the cost.

Saw that I had posted a review back in 2014. Since then, I'v moved to Kentucky and bought a new…read morevehicle. I had been going to Nick and Mike at Cottman since the early 2000s. Finally needed new brakes on the Rogue. Nick and the guys took care of it and replaced the calipers... all for a lower price than what I was quoted on this side of the river at a mechanic I trust. Nick will do you right.

I got treated very professionally, My vehicle was diagnosed less than 6 hours after dropped it off…read more, although I didn't have my car serviced the professionalism and courtesy was excellent.

First time at this location getting an oil change. Ian was…read moresuper friendly and professional . Not pushy about buying services. Very informative. Waited 5 mins in bay until they started. Less than 30 mins total for everything. Will be back for sure.

Very efficient and informative. There was no wait time and the pricing is reasonable.read more