Let's be honest. I am surprised my car was still running before I brought it in. I asked for a diagnostic check, which was around $100, and an oil change and new tires and a rotation. I spent a pretty penny, and they gave me a list of things that needed to be done and the prices. Their prices are listed on the website so I didn't feel blindsided by the process. They were so personable, and honest about the work that was needed. They gave me "Ill have my dad look at it" vibes which was honestly great. I'll be going here for any car needs in the future read more

This will be my new go to for auto service. Very professional and affordable. I had the bumper to bumper inspection. A few things showed up but they didn't try to force anything on me. I appreciate that. read more

After just a month since my car was serviced, the car keep sending me message that i need to have my tire rotated. I'm very mad at my dealer why they didn't rotate my tire a month ago, now i need to drive 40 mins to go there again? I refuse to do that, so i get on yelp and find Urb's garage just in Burlington, made the appointment first over phone, but when i go, they can't find my reservation so i made another appointment for today. I finally had my tire rotated for free! I can't believe that. It took like 30-40 mins when i get my car back. I'm so happy that i found this place, maybe later i shall do my service here! read more

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Great customer service and good pricing! I had to replace batteries on both of my vehicles due to age during the cold winter and everyone was great, took care of me quickly and at a fair rate! read more

We took our Dodge Durango in last month for an oil change, and our RV in for an oil change and check-up last week. Everyone there is super nice, professional, and most of all honest! Ryan, Chris, Nate, and the whole crew are top notch! I'm so glad we found them! We won't take our vehicles or RV anywhere else to be serviced. Keep up the good work! Plus they offer a military discount! Thank you! read more

Urb's Garage - Auto Repair Near Me - Burlington, Kentucky

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Let me start by saying I have hit a rough patch and have zero money up front and they went above and beyond to help me get financing. Not once was I treated any different and my car is running well this has now become my forever place. The prices are great as well. Thank you very much for all your effort. read more

Very pleased with the service I received on my vintage '96 Honda Accord. I had some challenging problems that needed addressing and sometimes with an older car, and finding parts, and the willingness to work on an older car, are not met with encouragement on part of a repair shop. Not the case with Mike, and the staff at Urb's. Everything i asked them to do, was met with an optimist "can-do" attitude. They did not disappoint. Everything asked for was repaired and there have been no problems occur since. Thank you, Urb's! read more

Service is very good and reasonably priced! 5 stars for honesty and integrity! They don't try to rip you off because you are a woman! read more

Our normal mechanic was booked up and we needed an oil change and a check on our car before a road trip. A friend referred Urbs in Burlington. Never again! First, Mike Hendrix was so rude and began to yell at me on the phone when I started questioning the $2500 of things they supposedly found that needed fixed. I took my car immediately to my mechanic after explaining to them it was an emergency. They fit me in even though they were fully booked. Urbs wanted $800 for spark plugs when my mechanic would do it for $300. They claimed there was a transmission fluid leak that was detrimental and my mechanic disagreed with that diagnosis. They also missed something really big! They told me my brakes were in good shape when they were not. In fact, the rear brakes needed replaced. Now, Urbs records all of their calls but mysteriously they can't pull up seven minutes of conversation where the gentleman yelled at me. The manager stepped in and handled the situation in the end after I had called the police because I could not get them to give me any paperwork or even the key to my car. He was apologetic, but Mike Hendrix who yelled at me was too chicken to come and see me face to face. At the very least he owed me an apology for his rudeness and misinformation. In the end the manager did not charge me for the oil change or the inspection due to the ordeal. I was not planning to pay for anything that was bogus but I would have paid for the oil change which my mechanic did confirm was done. I did check after the fact on the BBB and this business has complaints against them. My mechanic had not one. Not surprised. Amazingly, my mechanic is right next door. Trust your gut, always. I am glad I did. Red flags all around with this transaction. read more

Good honest auto shop. Not the cheapest but they don't gouge you either. Very respectful and care enough about their clients to provide honest recommendations. I would never second guess this shop as a good choice. I have taken four vehicles here and have always felt that they have done a fine job. Only once did they make a mistake but they owned up to it and made the situation right in our eyes. read more

Went to get my windshield motor fixed and brought my own wiper blades that I had purchased. I asked them to use the blades id purchased but instead when I got the car back I found one package opened in the back and they'd charged me an extra $63 to put their own blades on which I never approved nor did they ask me about. read more

I go to their Erlanger location. I cannot say enough good about this business. Honest, courteous and ace mechanics. I feel so fortunate to have found them! read more

Urb's is the best. So nice and professional. My Husband would take everything to them. Our cars and Campers. I really appreciate their help and quick service. Thank You Urbs read more

I have been using Urb's for years. An area dealer told me I needed two axles for my Toyota 4Runner. Urb's would charge me less to do the work so I took it into them. They told me right away I only needed one axle replaced, not both. I have been going there every since. They are upfront and honest and offer fair pricing. They are really good about getting you in quickly. However, sometimes I have to call to see what the status is, but it's only because they are busy. They are always polite and welcoming and have offered a ride if I needed one. read more

I had some major damage to my vehicle and this company took care of it for me quickly and completely. They were on the expensive side but I feel like I got what I paid for...excellent work. I highly recommend them for the thoroughness and excellent customer service they provided. read more

Urbs personnel were professional and courteous. The repairs were completed satisfactorily and in timely manner. The replacement parts were marked up between 40-60% compared to Autozone retail for comparable items. read more

Yikes! Scheduled a week in advance. Once I arrived I was informed about the "diagnostic charge". Ultimately was charged $110 for diagnostics then they didn't get around to doing the repairs after having my car all day(which were double the price from where I had it done the next day). Run run run! Scammer alert read more

This garage has excellent customer service. They are very reasonable and get repairs done in a timely manner! My family has been going to them for years! read more

Let's just say my car's a trooper. With over 183K miles on her, she's not in the best shape in the world, so every now and again we have to make a visit to the car doctor. Recently, I took her to Urb's Garage at the recommendation of some family members, who are loyal customers. Though I went in to have my AC repaired, I knew there were some problems with the CV axel (I kept getting a clicking noise when I made sharp turns). Urb (the man himself) called me with an estimate for both repairs (less than $600). His quote for the CV axel was less than $75 cheaper than a competitor's bid, so I had him take on the work. I was so pleased when I had my car back by the end of the day, with no more clicking sounds and working air conditioner just in time for summer. The total cost came in just a hair under the estimate and I was very pleased with the friendly customer service. With a car like mine, I'm sure I'll be back...but hopefully not anytime soon (fingers crossed). read more

I get a little skeptical when I see reviews written by "John Doe" and maybe you should too. This place is the epitome of over-priced and over-hyped because they will try to nickel and dime you for everything including stuff you don't even need done to your car.. and they will charge for for things they said they did but really didn't. At least that was my experience and it really left a salty taste in my mouth. I took my car in for a catalytic converter code and they diagnosed it, along with recommending several other things in their quote that I didn't really need. Other than the catalytic converter I wanted them to try and figure out why my new alternator belt was squeaking and to adjust my e-brake because it was not working properly. They recommended getting a complete tune-up, changing my timing belt and water pump etc.. super expensive jobs that were already done less than 50k miles ago.. hmm.. seems fishy. They seem to have done a decent job fixing my catalytic converter But when I picked up my car, started it up, the first thing I heard was the belt squeaking.. then I tested the e-brake (they charged me 60 bucks to adjust it and didn't work any differently than when I dropped it off). Since I was solo picking up one car I left my other car there to get the A/C checked out. So I got the estimate for my 2nd car and it was ridiculous. They had estimated over 1k for the ac, recommended a trans flush with 7 quarts of ATF(my car has a manual transmission) recommended both belts be replaced (my car only has 1 drive belt that turns everything). This place is obviously praying on people that don't know anything about their vehicles.. but I'll be damned if I'm going to get straight-up lied to and ripped off. Also, when I told them about the e-brake on my first vehicle, they said no problem, just drop it back off when you pick up your other one.. like people just have all the time in the world to swap their vehicles back and forth.. not to mention I live over 45 minutes away. How about actually fixing it the first time since you charged me for it? Anyways, I ended up telling them not to mess with my second vehicle and we could call it even and not to worry about actually adjusting my e-brake if they deducted the A/C diagnostic charge from my second vehicle. They agreed and I went a few days later to pick up my car. So on my second car the only thing I received was a big black oily handprint on the inside top part of my car door/headliner.. nice. It's obviously extremely hard to find a trustworthy decent place to have your car fixed these days.. this place is no different. The search continues because I'll never bring any of my vehicles here again that's for certain. My advice to people: Learn about your vehicles so you won't be totally taken advantage of and/or completely ripped off, scammed, and lied to. It'll save you a lot in the long run, trust me. read more

Took my car here for a routine inspection. No problems. They got me in fast and were professional and courteous. Fast forward two years. My car keeps dying and I can't figure out why. It's 3:00 pm, Urb's closes at 5:00, and we're supposed to drive the car across the country starting the next day. We panicked, then called Urb's. They got us in at the last minute, looked at the car, determined the issue was probably just a problem with the spare key we were using, and sent us on our way. They didn't charge us one red cent for the diagnostic and time they spent testing it out. We were on our way back home before 5:00 and are still going to make it on our trip. Thanks Urb's! We'll definitely be back. The professionalism we experienced each time we've been to Urb's is far, far above and beyond what we've encountered at every other garage. I trust them. read more

I needed brakes fixed on my Honda Pilot a couple days before we were leaving for a trip. I got tired of always going to the chains like Midas, etc. Seemed like every time I went there it was way too expensive and I always had to go back a few months later for some issue related to the original intall. This time, I decided I was going to patronize a local place and I went to Urb's. Not only were they able to get my vehicle fixed the next day, the price was cheaper than I had expected. They were courteous and seemed to appreciate the business. Best part was, they were only a couple of miles from my house. I will be using them again for sure. read more

Management is top notch. This is a new business relationship for me, and they treat me like family. That means a lot for someone who has no idea how to fix her car! read more

I've had 3 great experiences at Urb's. They are accommodating, professional, and reasonable. Nice people, easy to deal with. THANKS! read more

Being new to the area I used yelp for help when looking for a mechanic. Finding a place to repair your car is as much pressure as finding a doctor or a lawyer as you need someone you can trust and a fair price. When getting my radiator replaced in my Nissan not only was URB's estimate lower then the local dealership but the final cost we less then I was quoted. I would recommend URB's to anyone looking for repairs as they have my future business read more

Locally owned and operated, they offer free tire rotations so i got a chance to come in and test the place out. From the start the employees were helpful and friendly, they got me in and out as quickly as possible. They offer free coffee, water bottles, or CapriSun and they have free wifi to help you sit and wait read more

No one likes taking their car to the mechanic, but when you are dealing with the guys at Urb's, you will not be disappointed. I had to get new ball bearings and rear axel on my 4Runner. Definitely not a repair I had planned on, but they worked with me and explained everything that was going on and why it needed the repair. I am not car savvy so I never know what to believe. After all the repairs were said and done, they offered to repair my broken hubcap of no charge! I'm thankful for their team and will definitely be back in the future. read more

When I picked up my vehicle I noticed that they performed services not specified when I was given my estimate. The owner of the shop called me personally and rectified the situation. He ensured that I was satisfied with the work. The work was completed quickly and their prices are competitive. read more

Everyone here is great, and they do excellent work! My husband and I both started going here after moving to the area and having a neighbor recommend them for brakes. Everyone is friendly, helpful, professional, and knowledgable! Their prices are better than the big chain places, and it doesn't take them forever to do a big job. I highly recommend giving them a try! read more

Honest, knowledgeable, and caring! When both door handles on my truck broke I couldn't get in even though it was unlocked. None of the locksmiths in the area would come open my door because it was a "mechanical issue." The dealer wanted it towed to them and wasn't able to evaluate it for 5 days. I called Urb's as a last resort knowing they're not a lock company. The owner himself met me within 30 minutes of making the call and had the door open. He told me he had to drive by where I was anyways and when I went to pay him he said to "pay the good deed forward." He even advised me how to fix my issue. He is a knowledgeable, honest, good guy and I really appreciate his help! read more

My husband and I took our vehicles to this garage for years but will never return due to poor customer service. Everyone can make a mistake but when Urb's Garage said, "Sorry about your luck!" to my husband, I had a problem with the lack of responsibility for their work. Especially when it costs me 100s of dollars to correct the problem they caused. This was a neighborhood garage that I used for years! Now it is managed by Urb's son. Urb understood customer service but his son does not. This is a classic example of s successful local business that was pasted to son who is a poor manager with little knowledge of the value of customer service and loyalty. What a shame and insult to his father who worked years in building the reputation of this garage! read more

I first heard of "Urbs Garage" through the scouts as my son was there learning about engines etc. Our scout leader spoke highly of Urbs garage so I tried them out. It has been near three years since that night and I have always been pleased with their work, and their ability to save me money. Many dealerships just replace parts instead of fixing parts but not Urbs, and that in itself has saved me on a number of occassions. They are conscious of people's money and budgets and do all they can to help in that matter. One time in particular I told them to replace the fuel filter and they called me back saying they could tell it had been recently replaced. Well, that was true; the last garage had replaced it and I fogot about it! I appreciate that type of honesty. They do a good job and and honest job, and that is what keeps me returning. I would encourage anyone to consider Urbs garage if they are looking for an honest and respectable auto repair shop. read more

Sadly, they are good and honest. However, who can go for two weeks without their car? My car sat on their lot for a full week because they could not look at it. They were too busy. So I had to get a rental to cover this two week period. As I type, my car is at the end of the second week of being there and they don't know when it will be finished. So although they do good work what is the point when they cannot handle the amount of customers that they are taking in. I had my car towed from my home and they knew it was coming. Not once did they tell me that they were so busy that they have not stopped since last Oct???!! That was what I was told on the phone. So I would not recommend sending a vehicle there simply because they have far too many clients and you are going to wait. I have just been told now after 2 wks. that my car might not be available until later tomorrow. This after being told yesterday that it would ready today. They do not know how to schedule man hours and I now have to keep the rental. read more

Highly recommend Urb's Garage. I moved to No KY a year ago and having an older vehicle, searched to find a local garage to do repairs and routine maintenance. I saw their rating with BBB, make the appointment and have been taking it there ever since. Great customer service relations from all staff. Knowing that when they work on a mechanical problem, I am getting my vehicle back with repairs done correctly. I never have to second guess their work. Recently I had an ongoing issue resurface with the power steering hose. This had been a recall issue years ago. Took all my invoices from previous shops to Tyler. He took the time to research this issue to find out the exact cause, the correct way to fix it at a reasonable price, so that it would be resolved. Honest, hard working, professional and courteous employees. Their pricing is reasonable and is in line with the quality of the work they do. read more

My Suzuki did a pirouette one snowy morning on I-71 in Blue Ash. Surprisingly, I only scraped the front of the car on the concrete wall and didn't hurt myself or anyone else. Suzukis aren't cheap to fix. So, with that in mind, I went to a body shop in Symmes Township and got a quote of something like $2200. Unconvinced, I went to Urb's. $800 cheaper. The difference was in the labor rate. These guys asked a reasonable rate, and they were more efficient with the time estimate. They also didn't believe that rack time for the car was necessary, since the damage was superficial. But they were wiling to do it, if I insisted, and still were like $600 cheaper than the first quote. The repair took about a week. The manager there wasn't happy with the paint matching (I really didn't notice it), so he had the paint manufacturer come out and match the color perfectly. I brought it back a week later, and they repainted it. Looked great. They even fixed a fastener that had worked its way loose in the back (unrelated to the accident). I had meant to ask them to do it, but forgot, but they apparently noticed and did it without asking and didn't charge for it. Great guys. I just had a little encounter with a curb in my new car, and I intend to get it to Urb's! read more