The best bike tour I've ever taken. Personable, accommodating, informative, gracious, everything…read moreyou could ask for. Today I learned a lot about Austin, but mostly I enjoy the conversation and the ride. Beautiful city. Looking forward to seeing more.

The only place I'll be renting bicycles from in ATX. If you have friends and family in town and out…read moreof ideas, either rent bikes OR go on one of the tours they offer. I loved that we were able to just walk in when they opened to grab our bikes. Within minutes, we were on our way. My boyfriend and I rented bikes to ride the Walnut Trail. Prices are really good and include a helmet and lock. The bikes are in great shape and the owner of the shop, Adam, has great recommendations on trails/routes if you're unfamiliar with the area. He was really kind, helpful, and meticulous when making sure our bikes for us perfectly! Can't wait until my parents come into town, so I can take them on a bike and brew tour. They also offer short term and longer term rentals.

Trek Bicycle on S. Lamar, just South of Lady Bird Lake formerly known as Town Lake, has superior…read moreservice. Full stop! It has been a while since I have been in a store where every store associate is super helpful and go out of their way to extend next level service. When I was an avid cyclist, Trek Bicycle was known as Austin's most dependable and all-around bike shop with a wide range of cyclist customers. I went into Trek for a two-fold purpose: 1) buy new bike shoes and 2) inquire regarding the status of my bike tires that have been seating in the garage for years (new tires or new tubes). When you walk into the store, you are met with a sea of bicycles...every color and style imaginable. Fortunately, I do not need a new bicycle because mine is in good shape. So, first, I inquire about my tires. The repair specialist was so super helpful, and he assured me that my tires might be ok. He suggested bringing the tires into the bike shop so he could inspect them. Next, I headed over to the bike shoe area, which is small but importantly they were having a sale. I snagged some $120 bike shoes for $30...score!!! Also, the sales associate offered to order me some insoles since they were out in my size. Super kind... The store sells a wide range of Trek bikes, including road, mountain, hybrid, and electric models, along with associated accessories and gear. The sales associates are top notch - super knowledgeable and not high-pressure sales folks. Also, the bike shop is known for its bike rentals, especially for visitors wanting to explore nearby Lady Bird Lake trail or nearby neighborhoods. Next visit tire inspection...

5/5 experience both in sales purchase and post sales support. The entire team here was helpful in…read moreanswering questions and making sure I got the right bike and tire combo for what I wanted. Absolutely no pressure in sales and when you're spending $2k on a bicycle you want to feel like you're not being pressured to buy but being helped to purchase the right bike for you. Can't recommend the team here enough! Post purchase I came back in to get some adjustments and advice and the team was more than willing to take time to help adjust seat height and hood angle to get the right comfort fit. I was cross shopping a Canyon brand bike but you just can't put a price on having a brick and mortar to turn to for post purchase support and service. Highly recommend this store and Trek!

I was ready to pull the trigger buying a OneWheel from the manufacturers website, and at the last…read moreminute came across this LOCAL company selling brand new OneWheels for the same price. I drove out there the same day, and the crew was amazing. They were so helpful. Electric Surf crew made this a well informed decision, they made sure I knew what I was getting into gave me options, etc. I was so glad I was able to buy it locally as well. Ford and Jerron were a huge help. I have been looking at them for years, I have done a lot of research, but never really talked to an "expert" one on one about it. So far, I have been loving riding my Pint X, watching videos on how to ride better, what to do, what not to do etc. Looking forward to exploring more cities, towns, trails, etc.

Great service with Integrity!…read more Thank you Rikki for your excellent service! The front racks arrived in a perfecly packaged box and were easy to install. I look forward to purchasing more items from your shop, and will make sure my friends do too! Thanks again, Bill La Verne CA

5.14.2024. When I told my cycling crew I was visiting Austin, they told me I had to visit Lance's…read morebike shop. We stopped in on a random Tuesday evening. Mellow Johnny's was cool, modern & bright. This full service bike shop has quite literally everything you need. My friend bought energy supplements for a non-cycling event. Additionally, the staff was polite & answered all of my questions. Mellow Johnny's has a nice selection of bikes for sale , apparel, & other supplies. They were sold out of the more common sizes on the discount rack. However, I was pleased with my purchase. Prices are in line with what I pay in the Washington DC area. I would've rented a bike & jumped on a group ride if I felt better. Welp until next time!!

I just had my bike stolen and called in to see about purchasing a new Trek bike because I always…read moreshop local first and I drive by the shop almost every day. I let the sales person know the model and size I wanted and let him know I was interested in accessories, as well. He was terse and seemed irritated I called as he informed me that it wouldn't arrive until October (this is June). {2020} I asked if I could get it any sooner or if I needed to preorder. He, in a very frustrated tone and manner, told me that I could call other stores around the country and see if they would be willing to ship it to me. I tried to explain that I was asking so that I could find out the procedure to buy and was trying to find out if I needed to pay for it in advance or pre-order it. After he let me know I wouldn't need to pre-pay; I started to ask another question with the intention of seeing if he had suggestions on other bikes that might work for me. When he interrupted me again with frustration in his voice, I hung up on him. Maybe he misunderstood the phrase "Keep Austin Weird" as "Keep Austin Wired". I'm guessing there are no commission sales. Either way, I'm pretty certain I can locate the model I am looking for elsewhere... Even if it's in October, another city, or an online retailer. Update: {2025} I ended up calling a store in San Marcos next. They were amazing and I ended up buying several bikes from them over the next 5 years, whil sending all my friends from Austin to them. I was talked into going to Mellow Johnnies a few months back to get some supplies to help a friend with his bike. At least they maintained some consistency, their service was terrible. Whether you are a noob or an experienced rider, I'd find another shop.

These guys are great! Always helpful and informative, even though the shop is usually bustling with…read moreactivity. so happy I bought my new bike from them this past spring.

Great customer service and communication. Helped me find a part and shipped very quickly. Thank you…read moreMissy and Julian!

I have used these in other cities and it was a great experience but the Austin setup is looking…read morepretty beat. I assume with all of the scooter competition that they are not investing in keeping up the bikes. In San Antonio they are going electric which is great. We also had to call the help center when we tried to dock the bikes and could not. The only plus is that the bikes can be taken on the bike /hike path while the scooters are prohibited.

I used B Cycle both mornings to get to ACL. Rode from downtown to Zilker both days, and spent about…read more$5 each time-one day I rode the trail, other day I rode in the bike lanes. Both bikes were fine, but the best part was the customer service from B-Cycle, now called Metrobike. Their staffers were so friendly and helpful-they legit showed interest in me as a customer and desire for me to be happy! Yay! Something that's sorely lacking right now. Plus, they had THE CLOSEST docking station to ACL (by a lot), at the corner of Sterzing and Barton Springs Road. Far closer than the mandatory scooter parking (geofencing prohibits you getting any closer-you have to take them to Toomey). I made that mistake Day 1 ACL. I will for sure use these bikes again. Happy to have them around central Austin. *The payment options are clearly stated on the app and the website. Not sure what others are bellyaching about. Each amount on the app has a drop-down with a VERY clear description of what you're buying. Jeez.

We had an absolute blast on our tour with Captain Edge! If…read moreyou're looking for a fun, easy way to learn the basics of Austin, this is it. The afternoon was perfectly sunny, and Captain Edge made the vibe even better--he's a very positive dude who clearly knows his stuff. He gave us the inside scoop on the city while keeping the energy high with some great music playing as we cruised. The electric minibikes were super comfortable and easy to handle, even if you've never ridden one before. We stopped for some seriously cool photo opps at spots we probably wouldn't have found on our own. It's easily the most unique way to see the city. Huge thanks to Captain Edge for a 5-star afternoon!

Such a fun tour to do with teenagers. Kids got a kick out of riding throttle e-bikes and our tour…read morecaptain - Captain Edge - was super knowledgeable and fun to chat with! He took us to many spots for pics and shared lots of Austin facts and history. Water bottles were provided and well as thorough instruction on how to ride the bikes. A must do in Austin!

My family is absolutely in love with our MOD Bikes! My husband and I bought our first two bikes a…read morewhile back, and from the very first ride we were hooked. Any free moment we get, we're out exploring, adventuring, and just enjoying life on our favorite bikes. The customer service has been just as incredible as the bikes themselves. Any time our bikes needed updates or a little attention, we brought them in and were met with outstanding support. The team is friendly, knowledgeable, and genuinely cares about keeping their riders happy and safe. We loved our bikes so much that we ended up buying one for our daughter -- and this is a kid who never liked bikes before. But her first MOD Bike changed everything. She's obsessed now and rides it daily. Watching her fall in love with biking has been the biggest win for us as parents. MOD Bikes for the win... and definitely some brownie points for Mom and Dad. Yay! Hugs from the Zinsmeyer's Dustin, Echo and Kylene

So, the building is burned out. Obviously the automated appointment system is not debilitated. They…read morekept and confirmed my appointment. I showed up to a burned out building with an employee that said "wup, sorry" and I return home with a dead Mod bike. Maybe don't use an automated system? NOBODY wants a robot texting them. Sorry about the fire and even more sorry about me dead bike. Unfortunately, I have 3 more. Is this the end of Mod?