Great selection of bikes and accessories. Tommy was friendly and knowledgeable in helping me to…read morechoose the right bike for me. Great customer service, highly recommend this shop

I took my bike in to get my chain/gear casette replaced because the chain was skipping when I…read morepedaled. When I went to retrieve my bike, before I ever saw it they asked me for a tip on top of the $100 repair. A tip??? On a bike repair??? I hadnt even seen what they did yet. Took my bike and rode it around and saw the chain was still skipping. I took it back in and told them they didn't fix the issue, the guy took it in the back for a minute then came back and said "yes I did." Terrible place

This guys gave my bike a great tuneup recently, and helped with some issues with my tires. I really…read moreliked that they observed that yes, I have ridden the hell out of my bike, and recommended additional maintenance reflecting the wear. Great location, get a burger at the Crown and Anchor when you stop by. Bonus points for Old Austin vibes.

Poor communication and didn't actually do the thing I payed for. I asked for a new tube in one of…read moremy tires and came back the next day as agreed, but they did not start the replacement. Now two months later the tire I asked to be replaced deflates much quicker than the "older" tube.

I paid roughly $1,200 for this e-bike expecting durability and quality. Instead, after fewer than…read more40 hours of riding, the battery failed. For an e-bike, the battery is the core component. A failure this early is unacceptable at this price point. When I contacted customer service, I was told I would need to pay $599 for a replacement. That's nearly half the original purchase price to replace a battery that barely lasted. It's hard to justify that kind of replacement cost. Given standard retail markups in consumer products, pricing a replacement battery at almost 50% of the bike's retail cost raises serious questions about long-term ownership value. Assembly was also more difficult than it should have been. Instructions were unclear, and the process required more effort than expected for a direct-to-consumer brand positioning itself at a premium price point. Between the premature battery failure and the expensive replacement quote, this experience has been frustrating. At $1,200, customers should expect reliability and reasonable warranty support. That was not my experience. No wonder they went out of business the first time around...

This has been a very frustrating and disappointing experience with my ZUGO bike. In October 2022,…read moreafter a month of researching e-bikes, there was a lot of positive reviews of the ZUGO bike, so I purchased the Rhino on sale for $1700, it was a floor model sale, which was advertised as "cosmetic issues only," stating there were minor scratches and that's it. Well, first off, when the bike was delivered it did have a couple minor scratches, nothing horrible, there was touch up paint sent with the bike, however the the paint they sent was in 2 nail polish bottles that were dried up. I didn't care, the scratches were small, and I thought if that was the only issue, I was ok with it. Well, I was wrong. Less than a week of having the bike it was shutting off on me while riding. I would hit a small bump and I would lose power. After contacting customer service, within 6 days of purchase they were sending me a new controller, which didn't fix the issue. About 3 weeks from that they sent me a new display with the keypad, which did not fix the issue. 2 days after that (almost 1 month after purchase), they were sending me a new battery. I rode the bike a few times within a week, and it seems to have been working well. Two months went by and I didn't ride the bike much due to weather (January and February) and a move. Come March, less than 5 months after purchase, less than 2 1/2 months since I thought the problem was solved, I started riding the bike more, and sure enough, the bike began to shut off on me again. I reached back out to ZUGO in March of 2023 only to find out the company shut down. I figured I was stuck with a lemon of a purchase, and because I spent $1700, I wasn't just going to throw it away, or sell it to someone else so they had to deal with. So I kept it and have been riding with this issue for over 2 and a half years. Some rides it'll work perfectly, and I think it's fixed, but then I'll go on a ride, and it'll shut off on me multiple times, including at night when I'm in the road near cars, when no power - no lights. So, it is kind of dangerous at times to ride this way. Fast forward to August of 2025, I learned ZUGO bike company is back up and running, so I reached out and they have since suggested the issue is with the controller, keypad, display, or battery, which I reminded them those are the parts they already replaced, which again did not fix it the first time. They said I should take it to their partner shop. They asked me to send photos and videos again of the parts they had already sent me, and I did, and they said it all looked good. ZUGO is a Texas based company, and I live in California, Costa Mesa/Newport Beach/Huntington Beach area, and one of their selling points was if there are issues with the bike they would send you to a bike shop in your area, well, they just suggested I go to their partner store 97 miles one way -2 hours- away from me. I don't have a truck to load the bike into nor the time to spend a whole day just driving to and from a bike shop, so I asked if there was another closer, and 2 weeks have gone by, and they haven't even reached out to me. I did send new photos of all the parts and cables they asked me to, to which they said everything looked good, so they asked me to check the voltage on this replacement battery by using a multimeter, which I don't have, and don't think I should have to buy to fix a bike that has had the same problem within a week of purchase and multiple parts replaced almost 3 years ago. And now, to top it off, the replacement battery I have been using is now shot. The charger is indicating a full charge with a green light, but the battery lights, once pressed, are not showing any level of charge. This has been a 3 year headache, and if problems arose after a year, it wouldn't bother me as much as it does that these issues started within weeks of purchase and couldn't be resolved because they shut down. So, when seeing ZUGO was back in business, I thought I would try, thinking they may want to rectify old accounts, but unfortunately, I've just been getting the runaround. I hope this doesn't happen to anyone else.

I can't say enough about Scott's expertise and commitment to getting it right. Low key and high…read morevalue, Moontower epitomizes local craft. Take your bike there!

I recently rented an electric bike from Moontower. Scott the owner, had the bike ready for me at…read morepickup, along with a helmet and a bike lock. He is very personable and takes pride in his small business. Communication was excellent! I will definitely be back!

It was great renting from Scootly. They delivered and picked up the scooters exactly when they…read moresaid they would. We rented two scooters they were both new. Great product! Great price! Great customer service! Would definitely rent from them again.

Amazing service. They drop off and pick up the scooters right at your door and show you everything…read moreyou need to know about operating them. The scooters themselves are easy to use and fast. Overall it's a much better value than the scooters you pick up off the street. Would highly recommend! Hoping they are available in other cities (:

This is my second time into the store and they are so helpful. Their knowledge base is unbelievable…read moreand they go out of their way to try and help you. I was trying to find a key for a lock to a Yakima bike rack that I got off of Facebook marketplace and they completely helped me through the process of removing it and just gave me another key for it. They really are my favorite spot to go. I even loved just stopping in and talking about trucks with them.

They sold us a rear carrier basket seeing we had a 1 1/4 inch hitch. They recommended an extender…read moreadaptor to accommodate a 2" fitting. The result was a loaded basket dragging across bumps etc. Since they are the experts, they should have told us upfront that the arrangement would not work. We wasted hundreds of dollars. Now, we have to find a business to sell / install 2" hitch kit to accommodate the basket we'd bought from Rack Attack. The store does have one redeeming quality-their cargo boxes are of good quality.

Ever thought man, "I wanna be like Jesus and walk on water today." Well you can't but you can try…read morestanding on water with stand up pattle boarding or SUP as the kids call it. This place has plenty of room to paddle and an amazing view of the city. Such a good view that your girlfriend will ask you to take photos of her in front of the city while on the water and you clutch her phone with a death grip knowing if you drop it it may be your death. Only issue here is limited parking. Don't park on the sides of the road. Tried that got a ticket. So come early and get a spot in their tiny parking lot or über on over here. Austin PD makes bank on parking citations from this business, wait to support the city of Austin.

SUPATX is a national brand. They have a store in Southern California, Austin, and Florida. The…read moreAustin location is near the Freebirds world Burritos. The store is a single room with boards lined up on the walls. If you want, you can check out the SUPATX website and see a live feed (uh, kind of stalker like haha). With my familiarity from surfing, a used board was my intention. I met Chris, who was extremely helpful. He showed me two used boards and gave me the history behind them. One board was in stellar condition with some wear and tear. The other board had a dent from shipping, which they repaired. I purchased the formerly dented board and he told me that they will fix it if I have any issues in the future. He hooked it up with a great deal. Because we had some kill time, he let us play with the balance board in the shop. He did not mind us bringing our dog into the shop. Lastly, he helped us strap the board to the SUV. Finally, they sell a variety of accessories: water cameras, dry pouches, leashes, bags, coolers, waterproof speakers, etc. Check these guys out for some amazing boards and great times.

Took an e-bike tour today with Toby! What a Great time…read more Terrific route and Austin facts. Great guy! Even his recommendation for Matt's El Rancho for dinner was the bomb! Five Stars for sure!

Great place to rent bikes! The guy behind the counter gave…read moreus all the info we needed & helped us get in & out quickly. It had a small town & mom & pop feel! They rent a wide variety of bikes including beach cruisers, hybrid bikes, mountain bikes, road bikes, tandem bikes, and electric bikes. They also offer tag along bikes, kids' bikes, and accessories like trailers and kids' seats. Prices seemed great, too!